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Change the monitoring station location phone number

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. This typically involves contacting you at the location where the system is …

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

Depending on the type of alarm event, the location phone number may be contacted either before or after a dispatch to authorities has been made to verify the alarm. 

Emergency contact information (e.g., Location [Premise] phone numbers, verbal passcodes, contact lists, and per-contact passcodes) can be modified using the website and app. For more information about how to change emergency contact information, see the following:

Important: This feature is only available if it is supported by the selected monitoring station and enabled by your service provider.

To change the monitoring station location phone number using the Alarm.com app:

  1. Log in to the Alarm.com app.
  2. Tap Menu.
  3. Tap Monitoring Settings. 
  4. Tap Location Phone Number.
  5. Enter the phone number of the location where the system is installed (e.g., landline).
     
    Note: If there is no landline on location, enter a main contact number.

    ECM Location Phone Mobile
    ECM Location Phone Mobile

     
  6. Tap Done. 

To change the monitoring station location phone number using the GoSafer Security customer portal (powered by Alarm.com): 

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Settings. 
  3. Click Monitoring Station. 
  4. Click Location Settings. 
  5. Click Edit. 
  6. In Phone Number, enter the phone number of the location where the system is installed (e.g., landline).
     
    Note: If there is no landline on location, enter a primary contact number.
  7. Click Update. 

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_location_phone_number_on_a_customer_account

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

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