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What do I do if lock user codes are not working?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If user codes assigned to a lock are not working when entered into the lock, verify that lock access is enabled for the specific user attempting to unlock the lock.

PlatformApp + Web
Content typeTroubleshooting
Source last updated2025-06-04

Procedure

To remove and re-enable a lock user code using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Users.
  4. Tap [More Options] on the desired user.
  5. Tap [Edit].
  6. Tap Locks.

In Locks, tap the toggle switch to disable the user's access code for the selected lock.

  1. Tap Save.
  2. Tap [More Options] on the same user.
  3. Tap [Edit].
  4. Tap Locks.

In Locks, tap the toggle switch to enable the user's access code for the selected lock.

  1. Tap Save. This resends the user code access command to the lock. Allow a few minutes for the commands to be acknowledged and processed by the lock before attempting to use the code.

To remove and re-enable a lock user code using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Users.
  3. Click [More Options] on the desired user.
  4. Click [Edit].
  5. Click Locks.

In Locks, click the toggle switch to disable the user's access code for the selected lock.

  1. Click Save.
  2. Click [More Options] on the same user.
  3. Click [Edit].
  4. Click Locks.

In Locks, click the toggle switch to enable the user's access code for the selected lock.

  1. Click Save. This resends the user code access command to the lock. Allow a few minutes for the commands to be acknowledged and processed by the lock before attempting to use the code.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Locks/What_do_I_do_if_lock_user_codes_are_not_working

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

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