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Change the Wi-Fi network settings of a video device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can change a video device's network information manually using the GoSafer Security customer portal as long as the device has power and is still connected to an active network.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-12-08

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

You can change a video device's network information manually using the GoSafer Security customer portal (powered by Alarm.com) as long as the device has power and is still connected to an active network.

To change a video device's Wi-Fi settings

Important: These settings can only be changed if the video device is connected to power and is currently connected to the internet. For more information, see Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change.

Using the GoSafer Security customer portal (powered by Alarm.com):

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com). 
  2. Click Video.
  3. Click Settings.
  4. Select the desired video device.
  5. Click Network.
  6. Click Change Network.
    • In My Wi-Fi Networks, you can view a list of networks that you have previously used with your Alarm.com account. To connect to one of those networks, click the name of the network.
       
      My Wi Fi Networks
      My Wi Fi Networks

       
      Note: You do not need the Wi-Fi password to connect to a network listed in My Wi-Fi Networks.
       
    • In Other Networks, you can view a list of networks currently detected by your video device that are not associated with your account. To connect to one of those networks, click the name of the network.
       
      Other Networks
      Other Networks

       
    • Click Manual Setup to manually enter the Network Name (SSID), Password, Security type, and Encryption type of the desired network. Once you have confirmed the information is inputted correctly, click Connect.

To change a Skybell Doorbell Camera's Wi-Fi settings:

Whenever the wireless network information is changed, the SkyBell Doorbell Camera must be re-enrolled. This may involve deleting the SkyBell Doorbell Camera from the account.

For more information about how to change a SkyBell Doorbell Camera's wireless network settings, see Reconnect a SkyBell Doorbell Camera if the wireless network or router changes.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_the_Wi-Fi_network_settings_of_a_video_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

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