Move/remove a location from a group

Note: A location retains information associated with it (e.g., reports, notifications, users, etc.) when it is moved between groups. 

To move a location between groups:

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home. 
   • If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have Group Property next to the Enterprise name, whereas locations will have Icn Enterprise Open for commercial accounts or Single Property for residential accounts next to the location name.
   • If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.
3. Click Manage Groups.
4. Select the desired locations to move.
5. Click Move.
6. Select the group to move the locations to.
7. Click Next.
8. Click to select whether or not users associated with the moving location should retain access to the location.
    
   Note: Only group-level users can be selected to retain access to a location.
    
9. Click Move.

To remove a location from a group:

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home. 
   • If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have Group Property next to the Enterprise name, whereas locations will have Icn Enterprise Open for commercial accounts or Single Property for residential accounts next to the location name.
   • If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.
3. Click Manage Groups.
4. Select the desired locations to remove.
5. Click Remove.
6. Click to select whether or not users associated with the moving location should retain access to the location.
    
   Note: Only group-level users can be selected to retain access to a location.
    
7. Click Remove.