How does video storage work with Alarm.com cameras?

Online storage overview

Monthly clip limit	Online storage
This is the number of new clips that users can upload per calendar month. If a user's account reaches its upload limit, all non-alarm and non-RVM recording rules are paused and cannot be resumed until the first day of the following month.	This is the number of uploaded clips the account can store online at any given time. If there is no space left, clips are deleted automatically oldest first as new clips get uploaded.

It is possible for an account to display more monthly clips uploaded than the account limit if the uploaded clips are from alarm events.

Enhanced monthly clip limit alerts

Enhanced monthly clip-limit alerts are an early warning system that helps customers spot and fix recording rules before limits are reached and rules are paused. Email and push notifications are still sent when key benchmarks are reached, but notifications are also sent depending on how quickly the customer account reaches each benchmark. This ensures customers can address problem rules quickly.

Users can set up notifications to assist in monitoring their monthly upload usage. For more information about setting up video upload limit notifications, see Create a video upload limit notification.

If an account reaches its monthly clip limit

After an account's video clip upload limit is reached, the account recording rules are paused with the exception of Alarm-triggered rules and Remote Video Monitoring (RVM) rules. A pop-up appears on the Recording Rules page of the GoSafer Security customer portal (powered by Alarm.com) and the Alarm.com app warning the customer that their rules are paused.

If the customer has a service package that supports Video Analytics, recording rules will automatically restart capturing clips and uploading them on the first of the following month. They can also be resumed manually after the account's service package is upgraded to include additional video clips.

Note: While recording rules are paused, customers can still edit them to ensure they do not reach their clip limit as quickly upon restart.

Deleting clips after the limit has been reached will not cause clips to restart. Customers must wait for the first of the following month or upgrade their service package.

If an account reaches its online storage limit

When an account's video clip storage is full, video clips continue to upload unless the recording rule is paused.

If a video clip is uploaded to an account with full online storage, the system overwrites the oldest unprotected video clip to make room for the newest clip. It is not necessary to free up online storage by deleting clips. If the user wishes to delete saved video clips, see Delete saved video clips.

Example: If a user has a service package that allows 1,000 clips to be stored online and they upload 500 clips in January and 500 clips in February, their online storage is full. Each time a new clip is recorded at this point, the oldest clip (in this case, starting from January) is overwritten unless it is protected. For information on how to protect clips, see Can certain clips be protected?.

To find which user deleted a video clip:

Note: Details about deleted clips are only retained on the GoSafer Security customer portal (powered by Alarm.com) for 60 days and cannot be viewed afterwards.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
4. Click Filter.
5. In Clip Status, click to select Deleted. Deselect the other options in Clip Status to only show deleted clips.
6. Click Apply.
7. Click the Clip Details toggle switch.
8. The username of the user who deleted the clip appears as (Delete by username). If the username does not appear in gallery view and Clip Details are enabled, the clip was automatically deleted to make room for online storage of new saved clips.

If the online storage/monthly clip limit is too low

To protect multiple clips using the GoSafer Security customer portal (powered by Alarm.com):

1. Log in to the GoSafer Security customer portal (powered by Alarm.com). 
2. Click Video.
3. Click Saved Video Clips.
4. Click Bulk Actions.
5. Click each desired clip or click Video Checkbox to select all the videos shown on the page.
6. Click Icn Lock.