View the connected Wi-Fi frequency of a video device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can view the frequency (i.e., whether the Wi-Fi band is 2.4 GHz or 5 GHz) of the network that some of your cameras are connected to using the website.

Procedure

View the Wi-Fi network frequency of a video device

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap [Settings].
4. Tap the desired video device.
5. Tap the online status card or Network to view the Wi-Fi network frequency.

[View Online Status And Network]

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Wireless Network.
6. Click Network, or the online status card, to view the Wi-Fi network frequency.

[View Online Status And Network]

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/View_the_connected_Wi-Fi_frequency_of_a_video_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.