Cross-Dealer Groups

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Cross-Dealer Enterprise Groups allow businesses to manage locations owned by multiple Alarm.com dealers within a single Enterprise Group.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-09-24

Procedure

Features

Consistent user interface for customers after joining a Cross-Dealer Group. The only visible difference is the Dealer branding.

All standard Enterprise Group features remain available except 24/7 Managed Access.

To create a Multi-Dealer Enterprise Group

Important: All dealers of the group must support Cross-Dealer Enterprise Groups for this feature to work properly. A dealer that does not support Cross-Dealer Groups cannot have the locations added to a Cross-Dealer Group.

In most cases, creating a Multi-Dealer Group should be initiated using a customer login. This can be done the same as creating any other group. There are various ways including adding a location to an Enterprise system, creating a new Enterprise group, adding multiple groups into one higher-level view, or moving a location between groups.

For more information about adding a location to an Enterprise system, see Add a location to an Enterprise system.

For more information about creating a new Enterprise group, see Create a new Enterprise group.

For more information about adding multiple groups into one higher-level view, see Create and manage Multi-Level Enterprise Groups.

For more information about moving a location between groups, see Move a location between Enterprise Groups Video.

Frequently asked questions

How will I know which dealer to ask for support?

Dealer information can be found for a location specific location using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

To find dealer information using the Alarm.com app

1. Log in to the Alarm.com app.

Using the location dropdown, select the desired location.

1. Tap Support.

In Support, view the dealer's contact information or submit a support ticket.

To find dealer information using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Using the location dropdown, select the desired location.

1. Click Support.

In Support, view the dealer's contact information or submit a support ticket.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Cross-Dealer_Groups

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.