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Enable/configure business hours

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Business hours make it easier to setup and manage commercial features like reporting, arming schedules, auto re-arming and notifications.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To apply Business Hours to single locations

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the individual location name is selected and not the Enterprise Group name.

If an Enterprise Group is selected, use the dropdown menu to select the individual location. Enterprise Groups have [Group Property] next to the Enterprise name, whereas individual locations will have [Enterprise Open] next to the location name.

  1. Click Settings.
  2. Click Business Hours.
  3. Click the Enable Business Hours toggle switch to enable Business Hours.

Note: A default schedule for Business Hours will display.

[Single System Business Hours]

  1. Click anywhere in the desired day's schedule to edit Business Hours.
  2. Select the desired times.

In Employee Arrival, use the Start and End dropdown menus to select the timeframe that employees will arrive.

In Business Hours, use the Start and End dropdown menus to select the Business Hours.

In Employee Departure, use the Start and End dropdown menus to select the timeframe that employees will depart.

  1. Click Copy to have Employee Arrival, Business Hours, and Employee Departure​​​​​​ times copied to other days of the week.
  2. Click Business Closed to have no Business Hours for the selected day.

[Business Hours Times]

Important: There must be no overlap between Employee Arrival, Business Hours, or Employee Departure​​​​​.

  1. Click to expand View Exception and Alert Preview to view how Open/Close events will be classified based on the currently selected Business Hours.
  2. Click Save.

Important: In order to save, Business Hours must be set for every day of the week. Use the Business Closed option for days when the business is not open.

To create a Business Hours template for locations within a group

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise Group is selected, and not a location name.

If a location is selected, use the dropdown menu to select the Enterprise Group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Settings.
  2. Click Business Hours.
  3. Click an existing business hours template to edit existing hours, or click Create new template to set new Business Hours.

Note: Business Hours will be applied only to the primary partition of each location that uses the template. This can be changed in the location's settings.

  1. Click to select Enable Business Hours.

Configure the Business Hours as desired for each day of the week.

  1. Click Copy to copy the selected Business Hours to other days of the week.

Note: In order to save, Business Hours must be set for every day of the week. There is a Closed option for days of the week that the business is not open.

Under Location Selection, click to select which locations the Business Hours apply to.

If All Locations is selected, all locations under that Enterprise group will be selected.

If Partial Access is selected, a pop-up window will appear allowing you to select which locations you would like to apply the Business Hours to.

If No Locations is selected, none of the Enterprise locations will be given the selected Business Hours.

  1. Click Save.

Can Business Hours affect certain notifications and report?

Yes. The following report and notifications require Business Hours to be set to be available

Reports

Location Open/Close Report - This report shows the Open/Close events for the location.

Notifications

  1. Opened Unexpectedly - This sends a notification when the system was disarmed after closing hours and before arrival hours.

Not Opened On Time - This sends a notification when the system was not disarmed during arrival hours.

Not Closed On Time - This sends a notification when the system was not armed during closing hours.

For more information about how to generate a Smarter Business Report, see Generate a Smarter Business Report.

Which time zone will the Business Hours follow?

Business Hours follow whichever time zone is set for the account.

Will Business Hours alerts and exceptions send notifications?

No. Enabling Business Hours causes Open/Close events at that location to be classified as On Time, Early, Late, or Unexpected. This classification will be included in the locations where you already see Open/Close events. To receive notifications or reports relating to Open/Close events, use the Notifications and Reports pages.

Is there a way to copy Business Hours for use across multiple days?

Yes. After setting up the hours for one day, click Copy to select as many days as desired.

Does editing location hours automatically arm or disarm the system?

No. It only uses the arm/disarm status of the system to provide information on the Locations page.

To automatically arm and disarm at certain times, set up arming schedules. For more information about automatic arming and disarming, see Create/edit an arming schedule.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management/Enable_configure_business_hours

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

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