Do the app and website update in real time?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) can also be manually refreshed to view updated statuses for other devices. For more information about device types and events that update in real time, see Events that will update in real-time. Note: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.

Procedure

To manually refresh the Alarm.com app

Swipe down on the screen. A refreshing icon will become visible and will spin before refreshing the Alarm.com app.

To manually refresh the GoSafer Security customer portal (powered by Alarm.com)

1. Click [Refresh] on any page in the GoSafer Security customer portal (powered by Alarm.com).

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Do_the_app_and_website_update_in_real_time

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.