Create a secondary login

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Individual logins for each website and app user can be created from the website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a secondary login

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click Manage Logins.
4. Click Add a Login.

In the Email Address field, enter the new login's email address.

In the Login Name field, enter the desired login name.

Using the Language Preference dropdown menu, select the desired language preference.

1. Click Save.

On the Manage Login Permissions page, select either Master Control, Full Control, Read Only, Limited Device Access, or Custom. This will give the login permission to access various website features. For a description of each permission, see Permissions.

If no permissions are selected and saved

On the GoSafer Security customer portal (powered by Alarm.com), the login is able to view only the welcome card, sensors, and activity. The login is not able to perform any changes except to their Login Information.

On the Alarm.com app, the login is able to view only trouble alerts, weather, and history. The login is not able to perform any changes except to their App Settings.

1. Click Save.

Note: New logins receive an email containing their login name, a link to set up a new password, and a link to download the Alarm.com app. If this email is not being received, confirm the email address for the new login is entered correctly and/or have the user check their junk/spam folder. The email link is valid for 24 hours.

Permissions

Permission

Description

Master Control

Logins with Master Control will have all of the permissions of the primary account user, including the ability to manage website logins and change profile information such as the primary email address and phone number for the account.

Master Control logins will not receive certain types of account notifications that go only to the primary user (e.g., user code changes and invalid email addresses for secondary contacts).

Full Control

Logins with Full Control will have all of the Full Control permissions described in the Custom permissions sections, along with most of the GoSafer Security customer portal (powered by Alarm.com) and mobile app functionality available to the primary account user.

They will not have the ability to manage website logins, and they will not receive certain types of account notifications that go only to the primary user (e.g., user code changes and invalid email addresses for secondary contacts).

Read Only

Logins with Read Only permissions will be able to see most of the GoSafer Security customer portal (powered by Alarm.com) pages and settings for the account, including the User Codes and Live/Saved Video pages, but will not be able to make any changes to account settings, arming state, device status or view saved video. These logins cannot see the Manage Logins page.

Limited Device Access

Logins with limited device access will only be able to control and observe the specified devices.

Note: Access to view the account's activity (i.e., Activity, Reports, Wellness, etc.) is restricted on the GoSafer Security customer portal (powered by Alarm.com) and app when the Limited Device Access permission is chosen.

Custom

You can create a Custom role to fit your exact requirements for this login. Use the checkboxes below to include a specific type of permission, and then decide what level of control to provide the login (Read Only or Full Control). You can always come back and change this in the future.

Note: You will be able to view additional website and mobile content not listed in the Custom permissions, such as current system status, system history, their own password settings, and the system equipment list.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Create_a_secondary_login

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.