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Can I create text (SMS) notifications if my cell carrier is not an option?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. If the desired carrier is not listed when adding a cell phone number for text notifications, you can use the phone’s email address (SMS/SMTP format, i.e., 1234567890@vtext.com) so the recipient can be configured for email notifications that they will receive to their phone as a text message. Note: This feature may not be available based on the carrier. Contact your cellular provider for additional assistance. For most mobile carriers' SMS email addresses, refer to NotePage's SMTP Email Delivery address formats. Alternatively, you can send a text message from that phone to an email address and use the from address on the email.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To add the mobile carrier SMS email address as contact information using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Users.
  4. Tap to select the user to edit. If the user is not created yet, tap [Add] to create a new user.
  5. Tap Add Contact.
  6. Tap Email Address to add the mobile carrier SMS email address for the user's phone.

In Email Address, enter the user's mobile carrier SMS email address (i.e., 1234567890@vtext.com).

Using the Email Format dropdown menu, select the format the user would like to receive notifications.

  1. Verify all user information is correct.
  2. Tap Save to update the user's information. Then add the new contact information to the notifications the user wants to receive.

To add the mobile carrier SMS email address as contact information using the GoSafer Security customer portal (powered by Alarm.com):

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Users.
  3. Click [Edit] for the user to edit. If the user is not created yet, then click Add to create a new user.

In Contact Information, click Add.

  1. Click Email Address to add the mobile carrier SMS email address for the user's phone.

In Email Address enter the user's mobile carrier SMS email address (i.e., 1234567890@vtext.com).

Using the Email Format dropdown menu, select the format the user would like to receive notifications.

  1. Verify all user information is correct.
  2. Click Save to update the user's information. Then add the new contact information to the notifications the user wants to receive.

To add the mobile carrier SMS email address as a notification recipient using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].
  5. Tap the notification the user would like to receive text notifications for (e.g., Arming Event).

In Recipients, tap Add.

In the Address Book, tap to select the mobile carrier SMS email address for the user. The following image is an example where only the mobile carrier SMS email address is selected as a recipient:

[Example Address Book]

  1. Tap Close to exit out of the Address Book.
  2. Tap Save.

To add the mobile carrier SMS email address as a notification recipient using the Alarm.com app

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click [Edit] to configure the notification the user would like to receive text notifications for (e.g., Arming Event).

In Recipients, click Add.

In the Address Book, click to select the mobile carrier SMS email address for the user. The following image is an example where only the mobile carrier SMS email address is selected as a recipient:

[Example Address Book]

  1. Click Close to exit out of the Address Book.
  2. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Can_I_create_text_SMS_notifications_if_my_cell_carrier_is_not_an_option

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

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