Manage Access Plans

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Access Plans allow users to have access to specific doors at specific times. Access Plans can be managed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com). For more information, see Add an Access Plan. Advanced filters can be used to locate a specific user or subset of users. For more information, see Search for users with filters. Note: Changes to User Access will be sent to the system after 2 minutes of inactivity on the page.

Procedure

To add an Access Plan using the Alarm.com app

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap User Access.
4. Tap Actions, then select Add New Plan.
5. Select an icon and enter a name for the Access Plan, then tap Next.
6. Tap Add Users.
7. Select which users to add to the plan, then tap Save.
8. Tap Add Access Points.
9. Select which Access Points to include in the plan, then tap Save.
10. Tap Add Schedule.
11. Select a schedule to apply to the plan, then tap Save.

Review the finalized Access Plan, then tap Save.

To add an Access Plan using the GoSafer Security customer portal (powered by Alarm.com)

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click User Access.
3. Click Add New Plan.
4. Select an icon and enter a name for the Access Plan, then click Next.
5. Click Add Users.
6. Select which users to add to the plan, then click Save.
7. Click Add Access Points.
8. Select which Access Points to include in the plan, then click Save.
9. Click Add Schedule.
10. Select a schedule to apply to the plan, then click Save.

Review the finalized Access Plan, then click Save.

To search for users with filters using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap User Access.
4. Tap Access Plans.
5. Tap Users.
6. Tap [Expand].
7. Select the desired filters.

Once the desired filters are selected, tap out of the current dropdown to update the list.

To search for users with filters using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click User Access.
3. Click Users.
4. Click Filter.
5. Select the desired filters.

Once the desired filters are selected, click out of the current dropdown to update the list.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Manage_Access_Plans

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.