Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The chime settings for Alarm.com Video Doorbells and Chimes can be configured using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

To adjust the chime sound and volume using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Manage Devices.
3. Tap [More Options].
4. Tap Device Settings.

In the Chime Sound dropdown menu, select a chime sound.

To adjust the chime volume, drag the Chime Volume slider to the desired volume.

[Chime Sound And Volume W115C App]

1. Tap Test Chime Tone to test the selected chime sound.
2. Tap Save.

To adjust the chime sound and volume using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click [More Options].
5. Click Device Settings.

In the Chime Sound dropdown menu, select a chime sound.

To adjust the chime volume, drag the Chime Volume slider to the desired volume.

[Chime Sound And Volume W115C]

1. Click Test Chime Tone to test the selected chime sound.
2. Click Save.

To enable or disable the chime LED using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Manage Devices.
3. Tap [More Options].
4. Tap Device Settings.

In Light, tap the Chime LED toggle switch to disable or enable the chime LED.

[Chime Led Button App]

1. Tap Save.

To enable or disable the chime LED using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click [More Options].
5. Click Device Settings.

In Light, click the Chime LED toggle switch to disable or enable the chime LED.

[Chime Led Button Website]

1. Click Save.

To adjust the chime type using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video] or [Doorbell Video Call].
3. Tap [Settings].
4. Tap to select the desired video doorbell.
5. Tap Audio.

Using the Chime Type dropdown menu, select the appropriate chime type.

If using both a wired chime and an Alarm.com Chime, select the chime type of the wired chime.

If using only an Alarm.com Chime, select None (or only using wireless chime).

1. Tap Save.

To adjust the chime type using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Audio.

Using the Chime Type dropdown menu, select the appropriate chime type.

If using both a wired chime and an Alarm.com Chime, select the chime type of the wired chime.

If using only an Alarm.com Chime, select None (or only using wireless chime).

1. Click Save.

To adjust the chime type for the ADC-VDB755P using the doorbell button

1. Press and hold the doorbell button for about 60-65 seconds.

The device LED will alternate yellow and white if the initial chime type is digital or none. Let go of the doorbell button during this period to set the chime type to mechanical.

The device LED will alternate blinking blue and white if the initial chime type is set to mechanical. Let go of the doorbell button during this period to set the chime type to digital.

To adjust the chime type for the ADC-VDB775 using the doorbell button

To set the chime type to mechanical

1. Press and hold the doorbell button for about 60-65 seconds, until the LED is alternating yellow and white.

Let go of the doorbell button during this period to set the chime type to mechanical.

To set the chime type to digital

1. Press and hold the doorbell button for about 65-70 seconds, until the LED is alternating blue and whilte.

Let go of the doorbell button during this period to set the chime type to digital.

To configure the Indoor Chime using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Doorbell Video Call] or [Video].
3. Tap [Settings].

If there are multiple video doorbells on the account, tap to select the desired device.

1. Tap Audio.
2. Tap the Indoor Chime toggle switch to enable the indoor chime to ring.

Note: If the Chime Type is set to None (or only using wireless chime), this option will not be available.

1. Tap Save.
2. Wait 2 minutes, and then test the video doorbell.

To configure the Indoor Chime using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired device.
5. Click Audio.
6. Click the Indoor Chime toggle switch to enable the indoor chime to ring.

Note: If the Chime Type is set to None (or only using wireless chime), this option will not be available.

1. Click Save.
2. Wait 2 minutes, and then test the video doorbell.

To configure the Outdoor Tone using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Doorbell Video Call] or [Video].
3. Tap [Settings].
4. Select the desired video doorbell.
5. Tap Audio.

In Audio Settings

1. Tap the Outdoor Tone toggle switch to enable the video doorbell to chime on a button press.

Use the Outdoor Tone Volume slider to select the volume of the video doorbell outside chime.

Note: The Outdoor Tone Volume slider is only available for SkyBell Doorbell Cameras.

1. Tap Save.
2. Wait 2 minutes, and then test the video doorbell.

To configure the Outdoor Tone using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video
3. Click Settings
4. Select the desired video doorbell.
5. Click Audio.

In Audio Settings

1. Click the Outdoor Tone toggle switch to enable the video doorbell to chime on a button press.

Use the Outdoor Tone Volume slider to select the volume of the video doorbell outside chime.

Note: The Outdoor Tone Volume slider is only available for SkyBell Doorbell Cameras.

1. Click Save.
2. Wait 2 minutes, and then test the video doorbell.

To enable video doorbell notifications to an Alarm.com Chime using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Doorbell Video Call] or [Video].
3. Tap [Settings].
4. Select the desired video doorbell.

In Settings, tap General.

1. Tap the Alarm.com Chime Notifications toggle switch to enable.

To enable video doorbell notifications to an Alarm.com Chime using the GoSafer Security customer portal (powered by Alarm.com):

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video doorbell.
5. Click General.
6. Click the Alarm.com Smart Notifications toggle switch to enable.
7. Click Save.

If the indoor chime is not ringing correctly

1. Verify the type of chime you have installed (e.g., mechanical chime, digital chime, tube chime, no chime, etc.).

If you have a mechanical door chime, verify the mechanical plungers in the chime hit their plates normally to ring the chime.

1. Verify the video doorbell's chime type is configured correctly on Alarm.com. For the steps to complete this process, proceed to Adjust the chime type.

For wired mechanical or digital chimes, verify the Indoor Chime setting is enabled. For the steps to complete this process, proceed to Configure the Indoor Chime setting for a wired chime.

For wireless Alarm.com Chimes

1. Verify the doorbell has video doorbell notifications enabled to send to the chime. If they were already enabled, disable and re-enable them. For the steps to complete this process, proceed to Enable video doorbell notifications to an Alarm.com Chime.
2. Verify the firmware for the Alarm.com Video Doorbell and Chime are up to date. For assistance with verifying and updating the firmware for an Alarm.com Video Doorbell or Chime, contact your service provider.
3. Power cycle the Alarm.com Chime and your network router (if possible).
4. Verify your network's router settings. If the setup includes multiple Alarm.com Chimes, or the video doorbell is being connected to your home network instead of the Alarm.com Chime, additional router settings, such as Multicast Packet Forwarding/Filtering or Wi-Fi Client Isolation, may need to be adjusted.

For more information about and help with changing router settings, refer to the router manual, router manufacturer, or your Internet Service Provider.

1. Verify the original doorbell button works. If the chime is still not ringing after verifying the preceding settings, connect the original doorbell button back to the chime and verify that it still operates properly.

If the Alarm.com Video Doorbell itself is not ringing correctly

1. Verify the Outdoor Tone setting is enabled. For the steps to complete this process, see Configure the Outdoor Tone setting.
2. Verify the video doorbell is receiving enough power.

How do I silence the chime outside of my recording rules?

You can silence the chime by setting the default tone volume to zero. For the steps to set a chime's default tone volume to zero, see Adjust the chime sound and volume.

Can a doorbell have multiple rules?

Yes. A single doorbell can have multiple rules at a time.

Can a single rule apply to multiple doorbells?

Yes. You can apply a rule to multiple doorbells at a time.

Can I create rules on multiple chimes?

Yes, you can select multiple chimes of the same model to ring for a single doorbell button press rule.

Example: Multiple W115Cs can be selected to ring for a single rule, but it is not possible to have a W115C and a different type of chime on the same rule.

When creating a new rule using the New Rules Builder, users can select multiple chimes. However, after saving and completing the unified flow, the devices will be separated, and a unique rule will be generated for each chime model selected. To view the rules saved for each chime device, visit the Device Settings.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_the_chime_settings_for_an_Alarm.com_Video_Doorbell_and_Alarm.com_Chime

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.