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Contact your service provider
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you are unable to find an answer to your question in the K...
Export panel slot numbers for a single location
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The panel slot numbers report shows all users and user codes ...
How do I change the language of the website?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The language of the GoSafer Security customer portal (powered...
How do I find mobile app version on my device?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This is primarily a video or reference page. Open the origina...
Is the Alarm.com iOS Today View Widget a supported feature?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview No. With the release of iOS 18, legacy widgets such as the Al...
Launch the app or website tour
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you would you like to learn more about how to navigate the...
Log all devices out of the website and app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Users who have lost their phone, or need to disable a login, ...
Unable to log in to the Customer Website or app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you are unable to log in to the GoSafer Security customer ...
View upcoming appointments
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview After a service appointment is scheduled with your service pr...
How do I give a user access to only view live or saved video?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Using custom permissions, logins can be restricted to only vi...
Live Video Door Controls
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Live Video Door Controls allows customers to connect Access C...
Take a video recording
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Users can record on demand video clips from cameras and video...
Take a video snapshot
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Users can request on demand still snapshots from cameras and ...
Check video usage
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Video Usage shows the system's current video storage as well ...
Change saved video view layout
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The Saved Video page can be viewed in multiple formats. ...
Protect a video clip
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Video clips can be protected from automatic, manual, or accid...
Adjust the motion detection mode of a Slim Line Doorbell Camera
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview You can switch between Motion Detection 2.0 and Motion Detect...
Change a SkyBell Doorbell Camera's motion sensitivity
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The motion sensitivity of the Alarm.com Doorbell Cameras can ...