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View user codes
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview User codes for residential accounts can be viewed using the C...
Change a login name
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Login names can be changed on the website and app. Pl...
Change an email address
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Keeping email addresses updated helps keep the system secure....
Change how the Welcome card appears on the website
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The Welcome card on the GoSafer Security customer portal (pow...
Change or reset a password
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Updating user passwords for website and app users helps keep ...
Change the name of a mobile device
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The name of a mobile push notification device can be updated ...
Contact your service provider
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you are unable to find an answer to your question in the K...
Export panel slot numbers for a single location
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The panel slot numbers report shows all users and user codes ...
How do I change the language of the website?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The language of the GoSafer Security customer portal (powered...
How do I find mobile app version on my device?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This is primarily a video or reference page. Open the origina...
Is the Alarm.com iOS Today View Widget a supported feature?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview No. With the release of iOS 18, legacy widgets such as the Al...
Launch the app or website tour
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you would you like to learn more about how to navigate the...
Log all devices out of the website and app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Users who have lost their phone, or need to disable a login, ...
Unable to log in to the Customer Website or app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you are unable to log in to the GoSafer Security customer ...
View upcoming appointments
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview After a service appointment is scheduled with your service pr...
Change the layout of the live video page
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The layout of the live video page can be reorganized to displ...
How do I give a user access to only view live or saved video?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Using custom permissions, logins can be restricted to only vi...
Live Video Door Controls
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Live Video Door Controls allows customers to connect Access C...