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Enable Two Factor Authentication
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Two Factor Authentication adds an extra layer of security to ...
Export panel slot numbers for a single location
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The panel slot numbers report shows all users and user codes ...
How can I set up Touch ID or Face ID for iOS?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Touch ID is an alternative for passcode access to the Alarm.c...
How can I set up fingerprint scanning on Android?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview As of app version 4.0, the app now supports fingerprint scann...
How do I change the language of the customer app?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The language of the Alarm.com app is determined by the system...
How do I change the language of the website?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The language of the GoSafer Security customer portal (powered...
How do I find mobile app version on my device?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This is primarily a video or reference page. Open the origina...
Is the Alarm.com iOS Today View Widget a supported feature?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview No. With the release of iOS 18, legacy widgets such as the Al...
Is there a limit to how many logins can be created for a customer account?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview There is no limit to how many logins you can create for your ...
Launch the app or website tour
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you would you like to learn more about how to navigate the...
Log all devices out of the website and app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Users who have lost their phone, or need to disable a login, ...
Manage login permissions for secondary logins
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Login permissions for new or existing secondary accounts can ...
Rearrange Home page of website or app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Cards displayed on the GoSafer Security customer portal and a...
Safety Button widget
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The Safety Button widget enables customers to press the Safet...
Saved Clips widget for iOS
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview iOS customers can now create a Saved Clips widget and keep ta...
Transfer app settings from a previously connected device to a new device
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview App Settings Migration allows end users who have either switc...
Unable to log in to the Customer Website or app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you are unable to log in to the GoSafer Security customer ...
View upcoming appointments
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview After a service appointment is scheduled with your service pr...