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Change language preference
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview User language preferences change the language of the website ...
Change or reset a password
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Updating user passwords for website and app users helps keep ...
Change security questions
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Updating security questions and their answers helps keep the ...
Change the name of a mobile device
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The name of a mobile push notification device can be updated ...
Configure a number passcode for the app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview You can set up an optional passcode lock in the settings of t...
Contact your service provider
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you are unable to find an answer to your question in the K...
Create a secondary login
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Individual logins for each website and app user can be create...
Delete a login
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Deleting unused website and app logins helps keep the system ...
Do the app and website update in real time?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Yes. The Alarm.com app and GoSafer Security customer portal (...
Enable Two Factor Authentication
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Two Factor Authentication adds an extra layer of security to ...
Export panel slot numbers for a single location
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The panel slot numbers report shows all users and user codes ...
How can I set up Touch ID or Face ID for iOS?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Touch ID is an alternative for passcode access to the Alarm.c...
How can I set up fingerprint scanning on Android?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview As of app version 4.0, the app now supports fingerprint scann...
How do I change the language of the customer app?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The language of the Alarm.com app is determined by the system...
How do I change the language of the website?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The language of the GoSafer Security customer portal (powered...
How do I find mobile app version on my device?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This is primarily a video or reference page. Open the origina...
Is the Alarm.com iOS Today View Widget a supported feature?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview No. With the release of iOS 18, legacy widgets such as the Al...
Is there a limit to how many logins can be created for a customer account?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview There is no limit to how many logins you can create for your ...