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Start Here: Welcome to GoSafer Security

Go Safer Security Customer Onboarding

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Welcome Your Alarm.com system brings security, video, access, and connected-device controls into one app. This on...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

20-Minute Customer Onboarding Session

Go Safer Security Customer Onboarding

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Suggested session flow 0–3 minutes Confirm the customer can sign in and sees the correct property. 3–7 minutes De...

Audience
GoSafer Team
Program
Customer Onboarding
Brand
GoSafer Security

1. Getting Started

Go Safer Security Customer Onboarding

Install the app, sign in, and learn the basic navigation and system status indicators.

Program
Customer Onboarding

Install the App and Sign In

Go Safer Security Customer Onboarding 1. Getting Started

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Before you begin Have your GoSafer Security welcome email or username available. Use a phone or tablet that you c...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

App Tour: The Areas You Will Use Most

Go Safer Security Customer Onboarding 1. Getting Started

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Main areas Home or Dashboard Shows system status and quick controls for available devices. Security System Arm, d...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Understand System Status

Go Safer Security Customer Onboarding 1. Getting Started

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Common status messages Disarmed The security system is not armed. Connected devices and notifications may still o...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

2. Everyday Security

Go Safer Security Customer Onboarding

The essential actions customers use most often: arming, disarming, activity, users, and notifications.

Program
Customer Onboarding

Arm and Disarm the System

Go Safer Security Customer Onboarding 2. Everyday Security

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Arm the system Open the Alarm.com app and verify the correct property. Review any open sensor message before armi...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Review Activity and Event History

Go Safer Security Customer Onboarding 2. Everyday Security

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Use Activity when you want to answer Who armed or disarmed the system? When was a door, lock, or garage device us...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Users, Logins, and Access Codes

Go Safer Security Customer Onboarding 2. Everyday Security

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Use separate access for each person Give each regular user their own login or access code whenever your system su...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Notifications: Start with the Essentials

Go Safer Security Customer Onboarding 2. Everyday Security

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Recommended starter notifications System alarm or monitored event notifications. Arming and disarming activity th...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

3. Simple Automations

Go Safer Security Customer Onboarding

Create a few practical rules and schedules that make the system easier to use.

Program
Customer Onboarding

Automation Basics: Rules, Schedules, and Scenes

Go Safer Security Customer Onboarding 3. Simple Automations

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Three simple concepts Rule When a selected event happens, perform an action. Example: When the system arms Away, ...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Three Recommended Starter Automations

Go Safer Security Customer Onboarding 3. Simple Automations

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. 1. Away routine When the security system is armed Away, turn off selected lights, adjust the thermostat to an ene...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Location-Based Features and Reminders

Go Safer Security Customer Onboarding 3. Simple Automations

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. What location-based features can do Remind you if the system is disarmed when your phone leaves an area. Adjust a...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Connected Devices: Locks, Lights, Thermostats, and Garage

Go Safer Security Customer Onboarding 3. Simple Automations

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Everyday controls Check current device status before sending a command. Use clear device names such as “Front Doo...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

Video and Doorbell Basics

Go Safer Security Customer Onboarding 3. Simple Automations

GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Basic video functions View live video. Answer a supported doorbell call. Review saved clips or event thumbnails w...

Audience
Customer
Program
Customer Onboarding
Brand
GoSafer Security

4. Help and Next Steps

Go Safer Security Customer Onboarding

Troubleshoot common issues, protect the account, and complete the onboarding checklist.

Program
Customer Onboarding