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Start Here: Welcome to GoSafer Security
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Welcome Your Alarm.com system brings security, video, access, and connected-device controls into one app. This on...
20-Minute Customer Onboarding Session
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Suggested session flow 0–3 minutes Confirm the customer can sign in and sees the correct property. 3–7 minutes De...
Install the App and Sign In
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Before you begin Have your GoSafer Security welcome email or username available. Use a phone or tablet that you c...
App Tour: The Areas You Will Use Most
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Main areas Home or Dashboard Shows system status and quick controls for available devices. Security System Arm, d...
Understand System Status
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Common status messages Disarmed The security system is not armed. Connected devices and notifications may still o...
Arm and Disarm the System
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Arm the system Open the Alarm.com app and verify the correct property. Review any open sensor message before armi...
Review Activity and Event History
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Use Activity when you want to answer Who armed or disarmed the system? When was a door, lock, or garage device us...
Users, Logins, and Access Codes
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Use separate access for each person Give each regular user their own login or access code whenever your system su...
Notifications: Start with the Essentials
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Recommended starter notifications System alarm or monitored event notifications. Arming and disarming activity th...
Automation Basics: Rules, Schedules, and Scenes
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Three simple concepts Rule When a selected event happens, perform an action. Example: When the system arms Away, ...
Three Recommended Starter Automations
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. 1. Away routine When the security system is armed Away, turn off selected lights, adjust the thermostat to an ene...
Location-Based Features and Reminders
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. What location-based features can do Remind you if the system is disarmed when your phone leaves an area. Adjust a...
Connected Devices: Locks, Lights, Thermostats, and Garage
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Everyday controls Check current device status before sending a command. Use clear device names such as “Front Doo...
Video and Doorbell Basics
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Basic video functions View live video. Answer a supported doorbell call. Review saved clips or event thumbnails w...
Quick Troubleshooting
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. If the app or command is not working Confirm the phone has internet access. Close and reopen the app. Verify you ...
Account Security and Privacy
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Protect the account Use a unique password that is not used on another service. Enable available multi-factor or v...
First-Week Customer Checklist
GoSafer Security Customer Onboarding Alarm.com features may vary based on your service package, installed equipment, permissions, and app version. Complete during onboarding ☐ Customer can sign in on their own device. ☐ Customer recognizes Disarmed, Stay, Away...