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What can I do if I can't find the password reset email?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview When resetting your password, a temporary password reset link...
Video
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This GoSafer Security section brings together resources for V...
Why does live video appear dark when attempting to view the livestream?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This is primarily a video or reference page. Open the origina...
Why is the Live View showing as solid blue for a camera?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If the live video being streamed is solid blue, the camera is...
Export saved video from Onboard Recording (SD card)
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Onboard Recording saved video can be downloaded using the GoS...
Configure Alarm.com video devices with a static IP address
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Video devices have the capability to have static IP addresses...
Enable doorbell camera notifications to Alarm.com Chimes
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Alarm.com Chimes use the local network to ring when a doorbel...
How can a camera be reconnected to a Wi-Fi network if the router, network equipment, or wireless settings change?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview When your wireless settings or networking equipment change, t...
How do I use the Device Status History?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The device status history can be used to help you understand ...
The ADC-VDB770 is warm to the touch and has a solid yellow LED
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Like most powered consumer electronic devices, the ADC-VDB770...
Video Installation Wizard for the app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Users can add video devices to their own accounts using the a...
Video Settings
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This GoSafer Security section brings together resources for V...
Video Troubleshooting Wizard
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The Video Troubleshooting Wizard guides you through basic ste...
Why can't I hear anything during a doorbell call?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This is an article for troubleshooting a lack of audio during...