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Request a video device's wireless signal strength
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Video device wireless signal strength can be checked remotely...
Resolve a Camera or SVR - Firmware Out of Date trouble condition
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview If you see a trouble condition on your account labeled Camera...
The ADC-VDB770 is warm to the touch and has a solid yellow LED
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Like most powered consumer electronic devices, the ADC-VDB770...
Turn off a video device's IR LEDs and night vision
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Video device infrared LEDs can be disabled remotely at any ti...
Turn off a video device's LED
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The LED on a video device can be turned on or off at any time...
Update a video device's firmware
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Video device firmware can be updated remotely through the dev...
Video Installation Wizard for the app
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Users can add video devices to their own accounts using the a...
Video Settings
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This GoSafer Security section brings together resources for V...
Video Troubleshooting Wizard
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The Video Troubleshooting Wizard guides you through basic ste...
View the connected Wi-Fi frequency of a video device
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview You can view the frequency (i.e., whether the Wi-Fi band is 2...
What is Motion Detection 2.0 on the Alarm.com Slim Line Doorbell Camera?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Motion Detection 2.0 is an improved process that pairs enhanc...
Where does the thumbnail for cameras come from in the app?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview The thumbnail for the Alarm.com app camera live feeds are per...
Why can't I hear anything during a doorbell call?
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This is an article for troubleshooting a lack of audio during...
Website and App
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This GoSafer Security section brings together resources for W...
Wellness
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview This GoSafer Security section brings together resources for W...
Edit a Wellness sensor name
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Wellness sensor names can be edited for easier system managem...
View Wellness behaviors
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Wellness behaviors help users understand average daily behavi...
View Wellness trends
GoSafer Security Knowledge Base This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy. Overview Wellness behaviors help users understand changing behavior tr...