# View a door lock's battery status
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The battery status of a door lock can be viewed from the website.
## Procedure
### To view a door lock's battery status using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
In the Locks card, click \[Details\].
\[Lock Card With Details Icon Outlined\]
Mouse over \[Battery Level Icon\] for the remaining battery life percentage.
\[Locks Page Battery Icon\]
### Note: Low Battery displays when the lock's battery percentage is below 30-40% (depending on lock model).
If the Low Battery status does not clear once the batteries are changed, click \[Refresh\] to request an updated battery life percentage.
If you have a low battery or the lock is showing as malfunction/offline, contact your service provider.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Home\_Automation/Locks/View\_a\_door\_lock's\_battery\_status](https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Locks/View_a_door_lock's_battery_status)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.