# Video device does not trigger recordings or upload clips

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

There are several reasons why video clips would not be triggered to record. A video device requires a strong network connection as well as the proper configuration settings to record clips and upload them to the customer account.

<table id="bkmrk-platformapp-%2B-web-co"> <tbody> <tr><th>Platform</th><td>App + Web</td></tr> <tr><th>Content type</th><td>FAQ / Explanation</td></tr> <tr><th>Source last updated</th><td>2026-04-15</td></tr> </tbody></table>

## Procedure

### To view video clips filtered to Other using the Alarm.com app

### To view video clips filtered to Other using the GoSafer Security customer portal (powered by Alarm.com)

## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/What\_can\_I\_do\_if\_a\_video\_device\_does\_not\_trigger\_clip\_recordings%3F](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_can_I_do_if_a_video_device_does_not_trigger_clip_recordings%3F)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>