Change the Wi-Fi network settings of a video device

GoSafer Security Knowledge Base
This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.
Overview
You can change a video device's network information manually using the GoSafer Security customer portal as long as the device has power and is still connected to an active network.
  
    
Platform
Customer Website
    
Content type
How-to / Configuration
    
Source last updated
2025-12-08
  
Procedure
To change a video device's Wi-Fi settings
Important: These settings can only be changed if the video device is connected to power and is currently connected to the internet. For more information, see Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change.
Using the GoSafer Security customer portal (powered by Alarm.com)
Log in to the GoSafer Security customer portal (powered by Alarm.com).
Click Video.
Click Settings.
Select the desired video device.
Click Network.
Click Change Network.
In My Wi-Fi Networks, you can view a list of networks that you have previously used with your Alarm.com account. To connect to one of those networks, click the name of the network.
[My Wi Fi Networks]
Note: You do not need the Wi-Fi password to connect to a network listed in My Wi-Fi Networks.
In Other Networks, you can view a list of networks currently detected by your video device that are not associated with your account. To connect to one of those networks, click the name of the network.
[Other Networks]
Click Manual Setup to manually enter the Network Name (SSID), Password, Security type, and Encryption type of the desired network. Once you have confirmed the information is inputted correctly, click Connect.
To change a Skybell Doorbell Camera's Wi-Fi settings
Whenever the wireless network information is changed, the SkyBell Doorbell Camera must be re-enrolled. This may involve deleting the SkyBell Doorbell Camera from the account.
For more information about how to change a SkyBell Doorbell Camera's wireless network settings, see Reconnect a SkyBell Doorbell Camera if the wireless network or router changes.
Source and support
For GoSafer Security assistance, visit gosafersecurity.com.
Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_the_Wi-Fi_network_settings_of_a_video_device
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.