# Access the Knowledge Base

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

The Knowledge Base contains useful user guides and  documentation to help you get the most out of your system.

<table id="bkmrk-platformapp-%2B-web-co"> <tbody> <tr><th>Platform</th><td>App + Web</td></tr> <tr><th>Content type</th><td>Reference</td></tr> <tr><th>Source last updated</th><td>2023-10-30</td></tr> </tbody></table>

## Procedure

### To access the Knowledge Base using the Alarm.com app

1. Log into the Alarm.com app.
2. Tap \[Menu\].
3. Tap Support.
4. Tap Help Documentation.

### To access the Knowledge Base using the GoSafer Security customer portal (powered by Alarm.com)

1. Log into the GoSafer Security customer portal (powered by Alarm.com).
2. Click Support.
3. Click Help Documentation.

## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/System\_Management/Trouble\_Condition\_Help/Access\_the\_Knowledge\_Base](https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Access_the_Knowledge_Base)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>