# Video
GoSafer Security procedures and references for Video.
# Video
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This GoSafer Security section brings together resources for Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.
## Procedure
Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video](https://answers.alarm.com/Customer/Website_and_App/Video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Can the pan/tilt cameras be set to do a guard tour (a continuous pan/tilt of the area)?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Alarm.com cameras do not currently have guard tour functionality, but pan/tilt cameras do have the option to point the camera to a user-created angle when a specific event-triggered event takes place. Example: If the front door is opened, the camera can be told to pan to the front door and record. For more information on creating or updating pan/tilt presets, see Change a pan/tilt camera's position presets.
## Procedure
### To create a rule for the camera to switch to a preset
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click to select a supported rule from the New Video Recording Rule menu. Supported rules:
Sensor Opened or Closed
System Armed or Disarmed
Entry Delay
Lock Activity (for accounts with Z-Wave locks enrolled)
1. Enter a name for the new Recording Rule.
Customize the rule as desired.
1. Click to select the cameras that should record based on the Recording Rule.
2. Click to select Move To.
\[Pan Select\]
### Using the dropdown menu, select the desired preset.
If video clip recipients are desired, click Add to select the recipients to be notified when this recording rule is triggered.
1. Click Save Rule.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Can\_the\_pan%2F%2Ftilt\_cameras\_be\_set\_to\_do\_a\_guard\_tour\_(a\_continuous\_pan%2F%2Ftilt\_of\_the\_area)%3F](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Can_the_pan%2F%2Ftilt_cameras_be_set_to_do_a_guard_tour_(a_continuous_pan%2F%2Ftilt_of_the_area)%3F)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change the layout of the live video page
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The layout of the live video page can be reorganized to display four identically sized streams in a grid (2x2), or one large stream next to three small streams (1+3).
## Procedure
### To change the layout of the live video page when using the GoSafer Security customer portal (powered by Alarm.com)
### Note: The live video streams will automatically resize to fit the screen.
### Using the GoSafer Security customer portal (powered by Alarm.com), you can view up to 25 live video streams at a time.
\[Auto\] is the default live video stream layout. Click \[Minus\] or \[Add\] to decrease or increase the amount of cameras displayed up to a 5+5 layout.
### To arrange live video streams with a preset layout, click \[Down\] and select the desired layout.
1. Click \[view 3+1\] to arrange streams in a 1+3 layout.
2. Click \[view 1+5\] to arrange streams in a 1+5 layout.
3. Click \[view 1+7\] to arrange streams in a 1+7 layout.
4. Click \[view 2+8\] to arrange streams in a 2+8 layout.
5. Click \[view 4+2+4\] to arrange streams in a 4+2+4 layout.
### Note: Live video stream layouts will not display if you do not have enough cameras to fill it.
If you have more than 25 cameras, click \[Collapse\] or \[Details\] to view additional stream pages.
### Using the Alarm.com app, the live video streams are arranged in a grid based on screen size.
Flick up or down to scroll between streams.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Change\_the\_layout\_of\_the\_live\_video\_page](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Change_the_layout_of_the_live_video_page)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How can I reorganize the video devices on the website and app?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Alarm.com video devices are listed in alphabetical order by name by default, but users can customize which cameras appear on the Live Video page of the GoSafer Security customer portal.
## Procedure
Alarm.com video devices are automatically organized by default in alphabetical order by name, but it is possible to customize which video cameras appear on the Live Video page on the GoSafer Security customer portal (powered by Alarm.com).
For more information about reorganizing video devices, see Create/edit a camera group.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/How\_can\_I\_reorganize\_the\_video\_devices\_on\_the\_website\_and\_app](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/How_can_I_reorganize_the_video_devices_on_the_website_and_app)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How do I give a user access to only view live or saved video?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Using custom permissions, logins can be restricted to only viewing live and saved video. Note: A user with the View Live/Saved Video custom permission will have access to view all available cameras.
## Procedure
### To restrict a login's access
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click Manage Logins.
4. Click the login name to be restricted.
In Permission, click to select Custom.
In Feature Permissions, click to select View Live/Saved Video.
1. Click Save.
For any questions or if this option is unavailable, contact your service provider.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/How\_do\_I\_give\_a\_user\_access\_to\_only\_view\_live\_or\_saved\_video%3F](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/How_do_I_give_a_user_access_to_only_view_live_or_saved_video%3F)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Live Video
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This GoSafer Security section brings together resources for Live Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.
## Procedure
Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Live Video Door Controls
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Live Video Door Controls allows customers to connect Access Control doors and Z-Wave locks to nearby cameras, providing real-time visibility of entry points and enabling remote buzzing, locking, or unlocking all from a single interface. Live Video Door Controls showcases the powerful capabilities of the Alarm.com for Business unified platform, seamlessly combining video surveillance and Access Control to streamline security management.
## Procedure
Features
Seamless integration of Access Control and Video
Observe activity at entry points while remotely granting access
Mitigate any door tailgating
How it works
### When a door is locked, the customer will have the options to do the following
Unlock: Unlocking disengages the lock, allowing continuous access until it is locked again.
Buzz Open: Buzzing a door open is a brief, remote action where the lock disengages momentarily (i.e., 5 seconds by default), allowing a person to open it immediately. After a few seconds, the lock automatically re-engages, restoring security.
### When a door is unlocked, the customer will have the option to do the following
Lock: The customer can lock the door. When this happens, its mechanism engages, keeping it closed and inaccessible without a key, keycard, or authorized electronic access.
### Note: Z-Wave locks do not buzz open and can only lock/unlock. Access Control Doors can lock/unlock or buzz open.
Access Live Video Door Controls
Live Video Door Controls can be accessed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).
Important: Before Live Video Door Controls can be accessed, a continuously recording video device must be associated with a lock or Access Control door. For more information, see Associate a security device to a continuously recording camera.
### To access Live Video Door Controls using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap Live Video.
4. Tap \[Live Video Door Controls Icon\], then tap Buzz Open or Lock/Unlock.
### To access Live Video Door Controls using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Live Video.
Mouse over \[Live Video Door Controls Icon\], then click Buzz Open or Lock/Unlock.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Live\_Video\_Door\_Controls](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Live_Video_Door_Controls)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Santa Security
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Catch Santa visiting your home this year with the Alarm.com Santa Security feature. For a limited time, you can take snapshots using compatible cameras, insert an image of Santa, and send the …
## Procedure
What is required to use Alarm.com Santa Security?
The Alarm.com Alarm.com app on app version 4.17+ for iOS or 4.15.1+ for Android.
A service package that supports Video Analytics other than Single Doorbell with Video Analytics.
### One of the following compatible video devices installed on your account
ADC-V515
ADC-V516
ADC-V520
ADC-V521IR
ADC-V522IR
ADC-V523/523X
ADC-V622
ADC-V622-WELL
ADC-VC726
ADC-VC736
ADC-VC826
ADC-VC836
ADC-V722W
ADC-V723/723X
ADC-V724/724X
ADC-V729/V729AC/VC729P
ADC-V730
ADC-VC827P
ADC-VC838PF
ADC-VC847PF
ADC-VC727P
ADC-VC728PF
All Sercomm cameras
ADC-VDB750\*
ADC-VDB755P\*
ADC-VDB770\*
ADC-VDB775\*
ADC-VDB780B\*
\*Important: Customer accounts with only Video Doorbells enrolled do not support Santa Security because the Video Card does not display on the Alarm.com app dashboard for those accounts. Video Doorbells are only compatible with Santa Security if the customer account has an additional video device other than a doorbell installed on the account.
### How to use Santa Security
Santa Security interface example video
### To catch Santa using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Select the Live Video feed of a compatible camera, and then tap the Santa icon to take a snapshot.
\[V3 Video Live\]
### Note: A pop-up window will explain how to catch Santa on camera the first time you tap on a live video feed.
1. Select a Santa to add, and then resize and/or move him as needed. Santa options include day (full color) and night (black/white) versions.
\[Santa Security 2022\]
### Share or download the image
1. Tap \[Upload\] to share the image using text, e-mail, or any other native sharing app on the mobile device (e.g., Facebook, Twitter, Slack, etc.).
2. Tap \[Download\] to download the image.
\[V3 Email\]
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Santa\_Security](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Santa_Security)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Take a video recording
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Users can record on demand video clips from cameras and video device.
## Procedure
### To take a video recording using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
On the desired video device, tap \[Play\].
1. Tap \[Record Video\].
### To take a video recording using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
Mouse over the desired video device view, then click \[Request Recording\].
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Take\_a\_video\_recording](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Take_a_video_recording)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Take a video snapshot
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Users can request on demand still snapshots from cameras and video device.
## Procedure
### To request a video snapshot
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
Mouse over the desired video device, then click \[Peek In\] to take a snapshot.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Take\_a\_video\_snapshot](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Take_a_video_snapshot)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Use Two-Way Audio for video cameras
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This is primarily a video or reference page. Open the original article link below for the current content.
## Procedure
### To talk or listen using the Alarm.com app
1. Log in to the Alarm.com app.
Swipe to select the desired video device.
1. Tap \[Play\].
2. Press and hold \[Microphone\] to speak through the video device.
### Note: For Full-Duplex devices, you do not need to hold the \[Microphone\] icon after pressing it.
Release \[Microphone\] to listen.
### To talk or listen using the Alarm.com app while in full screen
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Play\] on the desired video device.
4. Tap \[Fullscreen\].
5. Press and hold \[Microphone\] to speak through the video device.
### Note: For Full-Duplex devices, you do not need to hold the \[Microphone\] icon after pressing it.
Release \[Microphone\] to listen.
### To talk or listen using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Live View.
4. Click and hold \[Microphone\], or press and hold the spacebar.
### Note: For Full-Duplex devices, you do not need to hold the \[Microphone\] icon after pressing it.
Release \[Microphone\] to listen.
Note: Two-way Audio is available through the GoSafer Security customer portal (powered by Alarm.com) in both Single Camera and Multi-Camera view.
### To mute or unmute incoming audio using the Alarm.com app
1. Log in to the Alarm.com app.
Swipe to select the desired video device.
1. Tap \[Play\].
2. Tap \[Sound Mute\] / \[Sound\] to toggle audio.
### To mute or unmute incoming audio using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
Mouse over the live video for the desired camera.
1. Tap \[Sound Mute\] / \[Sound\] to toggle audio.
### To configure a camera's microphone and speaker using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
In Video Devices, select the desired camera.
In Settings, tap Audio.
### In Audio Settings
1. Tap the Microphone / Speaker toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.
In Call Volume, tap or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
1. Tap Save.
### To configure a camera's microphone and speaker using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired camera.
5. Click Audio.
### In Audio Settings
1. click the Microphone / Speaker toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.
In Call Volume, click or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Use\_Two-Way\_Audio\_for\_video\_cameras](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Use_Two-Way_Audio_for_video_cameras)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# View live video
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Live video from cameras and video devices can be viewed from the app and website.
## Procedure
### To talk or listen using the Alarm.com app
1. Log in to the Alarm.com app.
Swipe to select the desired video device.
1. Tap \[Play\].
2. Press and hold \[Microphone\] to speak through the video device.
### Note: For Full-Duplex devices, you do not need to hold the \[Microphone\] icon after pressing it.
Release \[Microphone\] to listen.
### To talk or listen using the Alarm.com app while in full screen
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Play\] on the desired video device.
4. Tap \[Fullscreen\].
5. Press and hold \[Microphone\] to speak through the video device.
### Note: For Full-Duplex devices, you do not need to hold the \[Microphone\] icon after pressing it.
Release \[Microphone\] to listen.
### To talk or listen using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Live View.
4. Click and hold \[Microphone\], or press and hold the spacebar.
### Note: For Full-Duplex devices, you do not need to hold the \[Microphone\] icon after pressing it.
Release \[Microphone\] to listen.
Note: Two-way Audio is available through the GoSafer Security customer portal (powered by Alarm.com) in both Single Camera and Multi-Camera view.
### To mute or unmute incoming audio using the Alarm.com app
1. Log in to the Alarm.com app.
Swipe to select the desired video device.
1. Tap \[Play\].
2. Tap \[Sound Mute\] / \[Sound\] to toggle audio.
### To mute or unmute incoming audio using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
Mouse over the live video for the desired camera.
1. Tap \[Sound Mute\] / \[Sound\] to toggle audio.
### To configure a camera's microphone and speaker using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
In Video Devices, select the desired camera.
In Settings, tap Audio.
### In Audio Settings
1. Tap the Microphone / Speaker toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.
In Call Volume, tap or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
1. Tap Save.
### To configure a camera's microphone and speaker using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired camera.
5. Click Audio.
### In Audio Settings
1. click the Microphone / Speaker toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.
In Call Volume, click or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/View\_live\_video](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/View_live_video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# What is enable advanced networking and why does it need microphone permission?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
If a video device is having difficulty establishing communication with your browser, the video platform may request microphone access. Granting this request only provides the video platform with additional information about your internet connection to try to connect in a different way. Important: Alarm.com never listens to your microphone nor uses any of your microphone data on the GoSafer Security customer portal (powered by Alarm.com).
## Procedure
If a video device is having difficulty establishing communication with your browser, the video platform may request microphone access. Granting this request only provides the video platform with additional information about your internet connection to try to connect in a different way.
Important: Alarm.com never listens to your microphone nor uses any of your microphone data on the GoSafer Security customer portal (powered by Alarm.com).
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/What\_is\_enable\_advanced\_networking\_and\_why\_does\_it\_need\_microphone\_permission%3F](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/What_is_enable_advanced_networking_and_why_does_it_need_microphone_permission%3F)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Why does live video appear dark when attempting to view the livestream?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This is primarily a video or reference page. Open the original article link below for the current content.
## Procedure
### If live video appears dark
1. Verify that the camera lens is free of dust and smudges.
2. Verify the display is not causing the darkness; try live video on another device.
Adjust the Video Device Image settings. For information about what settings can be adjusted, see Change a camera's brightness, contrast, saturation, sharpness, exposure, or night vision sensitivity.
If changing the Video Device Image settings washes out the image, try changing the positioning or angle of the camera so exposure is more desirable.
Example: If the camera is placed in a dark room facing outside, bright sunlight may cause the camera to adjust its exposure to dark areas and, as a result, render the image too dark. Attempt to include more of the dark area in the view to lessen exposure-related issues.
Note: When HDR is enabled on compatible cameras, the exposure setting is set to Automatic and cannot be manually changed. The VDB755P and VDB750 will always be Automatic as HDR cannot be turned off for those models.
For further troubleshooting, contact your service provider.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Why\_does\_live\_video\_appear\_dark\_when\_attempting\_to\_view\_the\_livestream](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Why_does_live_video_appear_dark_when_attempting_to_view_the_livestream)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Why is the Live View showing as solid blue for a camera?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
If the live video being streamed is solid blue, the camera is likely in privacy mode or, if you are using an Alarm.com Video Server plus an analog camera, the Video Server lost its connection to the analog camera.
## Procedure
Supported devices
### The following Alarm.com cameras support privacy mode
ADC-V510
ADC-V520
ADC-V520IR
ADC-V610PT
ADC-V620PT
### The following Alarm.com Video Servers may display a solid blue stream if they lose connection to their analog camera
ADC-VS1
ADC-VS120
ADC-VS121
ADC-VS420
### For supported Alarm.com IP video cameras
If the live video is blue, but you can see a timestamp in the upper left corner, the camera is in privacy mode. The LED on the camera should be solid blue to indicate it is in privacy mode.
\[Blue Screen\]
### To take Alarm.com IP cameras out of privacy mode
1. Press and hold the WPS button on the camera for only 1 second. The camera LED should then return to solid green.
If the LED begins to flash blue, you may have held the button down for too long. Wait 2 minutes for this to time out, then press the button again 1 second to disable privacy mode.
### For analog cameras connected to an Alarm.com Video Server
An Alarm.com Video Server is a small device that connects to your router. The video server takes a camera's analog signal and translates it into a digital signal that Alarm.com can show on your account. When the video server is not receiving input from the analog camera, or the input type is incompatible with the video server, it will appear blue on the screen.
1. Verify that the analog camera has power and the BNC cable is not damaged. This can be tested by plugging the BNC cable into a monitor, a pre-existing DVR setup, or a different (working) camera.
If you are having trouble with the testing process or need help replacing the cable, contact your service provider. For more information about how to find your service provider's contact information, see Contact your service provider.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/Why\_is\_the\_Live\_View\_showing\_as\_solid\_blue\_for\_a\_camera](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Why_is_the_Live_View_showing_as_solid_blue_for_a_camera)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Check video usage
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video Usage shows the system's current video storage as well as the amount of of video uploaded for the month.
## Procedure
### To check video usage
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips. Monthly Clip Limit and Oldest Clip Uploaded are listed at the bottom of the page.
On either Monthly Clip Limit or Oldest Clip Uploaded, click \[Help\] to view more details. For more information about how storage works, see What happens when an account's video clip online storage limit is reached?.
If you have questions about your video usage, contact your service provider for further assistance.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Check\_video\_usage](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Check_video_usage)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Configure a Video Analytics rule for an Alarm.com doorbell camera
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video Analytics for Alarm.com doorbell cameras is optimized for identifying people at the door and sending a timely notification to you.
## Procedure
### To create the Video Analytics rule using the Alarm.com app
### Note: Only one recording rule can be created per doorbell camera.
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap Recording Rules.
5. Tap Add.
6. Tap Video Analytics.
7. Tap to select the desired doorbell camera.
### To create the Video Analytics rule using the GoSafer Security customer portal (powered by Alarm.com)
### Note: Only one recording rule can be created per doorbell camera.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click to select Video Analytics.
6. Click to select the desired Alarm.com doorbell camera.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Configure\_a\_Video\_Analytics\_rule\_for\_an\_Alarm.com\_doorbell\_camera](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Configure_a_Video_Analytics_rule_for_an_Alarm.com_doorbell_camera)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create Low Battery and Depleted Battery notifications for video devices
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can receive notifications when a compatible video device's battery is low or completely depleted.
## Procedure
Compatible video devices
Alarm.com Wireless Video Doorbell (ADC-VDB780B)
4MP Indoor/Outdoor Battery Camera with Two-Way Audio and Integrated Spotlight (ADC-V731B)
Low Battery notifications
A Low Battery notification will be sent when the video device's battery level reaches 20%, and a Critical Low Battery notification will be sent when it reaches 10%.
### Note: This notification is enabled by default.
Create/edit Low Battery Notifications
A Low Battery notification can be created using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Notifications.
3. Tap \[Settings\].
4. Tap \[Add\], or tap an existing notification to edit.
5. Tap Low Battery (Video) Notification.
6. Entered a name for the notification.
7. Select the desired video device.
In Recipients, tap Add to select which contacts receive the notification.
In the Address Book, tap to select the recipients to notify, or tap Add Contact to add a new Address Book recipient.
1. Tap Close.
2. Verify the notification is configured with the correct settings.
3. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification, or click \[Edit\] to edit an existing notification.
4. Click Low Battery (Video) Notification.
5. Enter a name for the notification.
6. Select the desired video device.
In Recipients, click Add to select which contacts receive the notification.
In the Address Book, click to select the recipients to notify, or click New Contact to add a new Address Book recipient.
1. Click Close.
2. Click Save.
Depleted Battery notifications
A Depleted Battery notification can be sent when the device's battery is completely depleted.
### Note: This notification is enabled by default.
Create/edit Depleted Battery notifications
A Depleted Battery notification can be created and configured using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Notifications.
3. Tap \[Settings\].
4. Tap \[Add\], or tap an existing notification to edit.
5. Tap Depleted Battery (Video) Notification.
6. Entered a name for the notification.
7. Select the desired video device.
In Recipients, tap Add to select which contacts receive the notification.
In the Address Book, tap to select the recipients to notify, or tap Add Contact to add a new Address Book recipient.
1. Tap Close.
2. Verify the notification is configured with the correct settings.
3. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification, or click \[Edit\] to edit an existing notification.
4. Click Depleted Battery (Video) Notification.
5. Enter a name for the notification.
6. Select the desired video device.
In Recipients, click Add to select which contacts receive the notification.
In the Address Book, click to select the recipients to notify, or click New Contact to add a new Address Book recipient.
1. Click Close.
2. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_Low\_Battery\_and\_Depleted\_Battery\_notifications\_for\_doorbell\_cameras](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_Low_Battery_and_Depleted_Battery_notifications_for_doorbell_cameras)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create a Doorbell Call notification for the SkyBell Doorbell Camera
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The SkyBell Doorbell Camera can trigger a notification when it detects motion or when someone presses the doorbell button.
## Procedure
### To create a Doorbell Call notification using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap to select the desired Skybell doorbell camera.
In Automation, tap Setup Doorbell Call Notifications.
1. Tap Add.
2. Tap Doorbell Call.
Name the notification.
In For the selected devices, tap to select the desired doorbell camera.
In When the following event occurs, tap to select Motion, Button Pushed, or both.
In During this time frame, tap to select At all times or Only during the following times to choose a schedule for the doorbell camera to follow.
In Notification filtering, tap to select the desired filters.
In Recipients, tap Add.
In the Address book, tap to select the recipients to notify, or tap New Contact to add a new Address Book recipient.
Note: It is recommended to use a push notification (i.e., recipients with a phone icon next to their description) rather than an email or text notification. Users can answer a doorbell call directly through the push notification.
1. Verify the notification is configured with the correct settings.
2. Tap Save.
### To create a Doorbell Call notification using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification.
4. Click Doorbell Call.
Name the notification.
In For the selected devices, click to select the desired doorbell camera.
In When the following event occurs, click to select Motion, Button Pushed, or both.
Note: The Alarm.com Video Doorbell (ADC-VDB770) has a different procedure for creating a motion recording rule. For more information, see Create a motion recording rule/notification for the Alarm.com Video Doorbell (ADC-VDB770).
### Optional customization
In During this time frame, click to select At all times or Only during the following times to choose a schedule for the doorbell camera to follow.
In Notification filtering, click to select the desired filters.
In Recipients, click Add.
In the Address book, click to select the recipients to notify, or click New to add a new Address Book recipient.
Note: It is recommended to use a push notification (i.e., recipients with a phone icon next to their description) rather than an email or text notification. You can answer a doorbell call directly through the push notification. For more information about how to set up a push device, see How can a device start receiving Push Notifications?.
1. Click Close.
2. Verify the notification is configured with the correct settings.
3. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_a\_Doorbell\_Call\_notification\_for\_the\_SkyBell\_Doorbell\_Camera](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_Doorbell_Call_notification_for_the_SkyBell_Doorbell_Camera)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create a Wired Input/Output recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A Wired Input/Output recording rule records video when a sensor hardwired to the camera is triggered.
## Procedure
### To create a wired input/output recording rule
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Wired input/Output.
Name the new recording rule.
### Using the Record a clip when dropdown menu, select which camera should record a clip when its I/O port is triggered.
In During this time frame, select the time frame for the rule to be active.
Using the Minimum delay between camera-triggered clip uploads dropdown menu, select a delay time to limit the number of clips recorded.
In At home settings, select desired settings for the rule to not record when the system is Disarmed, Armed Stay, or a Geo-Device is inside the Home Geo-Fence.
In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.
1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
Once all desired recipients are selected, click Close.
1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_a\_Wired\_Input%2F%2FOutput\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_Wired_Input%2F%2FOutput_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create a button press notification for the Alarm.com Video Doorbell
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can create a button push notification using the Notifications page.
## Procedure
### To create a button-press notification using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap to select the desired doorbell camera.
In Automation, tap Setup Doorbell Call Notifications.
1. Tap Add.
2. Tap Doorbell Call.
Name the notification.
In For the selected devices, tap to select the desired doorbell camera.
In When the following event occurs, tap to select Motion, Button Pushed, or both.
In During this time frame, tap to select At all times or Only during the following times to choose a schedule for the doorbell camera to follow.
In Notification filtering, tap to select the desired filters.
In Recipients, tap Add.
In the Address Book, tap to select the recipients to notify, or tap Add Contact to add a new Address Book recipient.
Note: It is recommended to use a push notification (i.e., recipients with a phone icon next to their description) rather than an email or text notification. Users can answer a doorbell call directly through the push notification.
1. Tap Close.
2. Verify the notification is configured with the correct settings.
3. Tap Save.
### To create a button-press notification using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification, or click \[Edit\] to edit an existing notification.
4. Click Doorbell Call.
I For the selected devices, click to select the desired device.
1. Click to select Button Pushed.
In During this time frame, click to select At all times or Only during the following times to choose a schedule for the doorbell camera to follow.
In Notification filtering, click to select the desired filters.
In Recipients, click Add.
In the Address Book, click to select the recipients to notify, or click New to add a new Address Book recipient.
Note: It is recommended to use a push notification (i.e., recipients with a phone icon next to their description) rather than an email or text notification. Users can answer a doorbell call directly through the push notification.
1. Click Close.
2. Verify the notification is configured with the correct settings.
3. Click Save.
### To attach a thumbnail using the Alarm.com app
### Note: Thumbnails can only be attached to doorbell call notifications with the Button Pushed event type.
1. Log in to the Alarm.com app.
2. Tap \[More Options\].
3. Tap Notifications.
4. Tap \[Settings\].
5. Tap Doorbell Video Call.
### Using the dropdown menu next to the intended recipient, select Attach Thumbnail.
1. Tap Save.
### To attach a thumbnail using the GoSafer Security customer portal (powered by Alarm.com)
### Note: Thumbnails can only be attached to doorbell call notifications with the Button Pushed event type.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
For the desired doorbell call notification, click \[Edit\].
### Using the dropdown menu next to the intended recipient, select Attach Thumbnail.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_a\_button\_press\_notification\_for\_the\_Alarm.com\_Video\_Doorbell](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_button_press_notification_for_the_Alarm.com_Video_Doorbell)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create a video callout notification
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A video callout notification allows users to receive an alert to start a call when the camera call out button is pushed.
## Procedure
### To create a notification using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Menu\].
3. Tap Notifications.
4. Tap \[Settings\].
5. Tap \[Add\].
6. Tap Video Callout.
7. Enter the desired name for the notification.
In For the selected devices, tap to select the ADC-V622.
1. Tap to select Button Pushed if it isn't checked.
Configure the time frame and notification filtering.
In Recipients, tap Add to select which contacts receive the notification.
1. Tap to select the entries in the Address Book to be notified, then tap Close.
### If a contact is not listed
1. Tap Add Contact to add a new Address Book entry.
2. Enter the new contact's information, then tap Add Contact.
3. Verify the notification is configured with the desired settings.
4. Tap Save. Allow a few minutes for the settings to save to the device, then test the notification.
### To create a notification using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification.
4. Click Video Callout.
5. Enter the desired name for the notification.
In For the selected devices, click to select the ADC-V622.
1. Click to select Button Pushed if it isn't checked.
Configure the time frame and notification filtering.
In Recipients, click Add to select which contacts receive the notification.
1. Click to select the entries in the Address Book to be notified.
### If a contact is not listed
1. Click New to add a new Address Book entry.
2. Enter the new contact's information, then click Add Contact.
3. Click Close.
4. Verify the notification is configured with the desired settings.
5. Click Save. Allow a few minutes for the settings to save to the device, then test the notification.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_a\_video\_callout\_notification](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_video_callout_notification)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create/edit a Doorbell Call recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A Doorbell Call recording rule records doorbell video calls when they occur.
## Procedure
### To create a Doorbell Call recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Doorbell Call Recording Rule.
Name the new recording rule.
Using the Record a clip when dropdown menu, select which doorbell camera should trigger a clip recording when pushed or called.
In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.
1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
Once all desired recipients are selected, click Close.
Important: Notifications are sent to the recipients after the video clip is uploaded to the account. To create a notification that sends immediately after the doorbell camera is triggered, see Create a Doorbell Call notification.
1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.
### To edit a Doorbell Call recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click \[Edit\] for the Doorbell Call recording rule.
If you do not see the Doorbell Call recording rule, it has not been created yet.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_edit\_a\_Doorbell\_Call\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_Doorbell_Call_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create/edit a Doorbell Motion recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A Doorbell Motion recording rule records video when the doorbell detects motion.
## Procedure
### To create a Doorbell Motion recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Doorbell Motion Recording Schedule.
Name the new recording rule.
Using the Record a clip when dropdown menu, select which doorbell camera should trigger a clip recording when motion is detected.
In Video Clip Recipients, click Add Recipients to be notified when a new clip is uploaded.
1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
Once all desired recipients are selected, click Close.
Important: Notifications are sent to the recipients after the video clip is uploaded to the account. To create a notification that sends immediately after the doorbell camera is triggered, see Create a Doorbell Call notification.
1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.
### To edit a Doorbell Motion recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the \[Edit\] for the Doorbell Motion recording rule.
If you do not see the Doorbell Motion recording rule, it has not been created yet.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_edit\_a\_Doorbell\_Motion\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_Doorbell_Motion_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create/edit a Sensor Opened/Closed recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A Sensor Opened/Closed recording rule records video from a specified camera or video device when a specified sensor opens or closes.
## Procedure
### To create a Sensor Opened/Closed recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Sensor Opened/Closed.
Name the new recording rule.
### Using the When...is dropdown menus, select which sensor and status should trigger a clip recording.
In During this time frame, select the time frame for the rule to be active.
In Record clips from these cameras, click to select the cameras that should record.
In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.
1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
Once all desired recipients are selected, click Close.
1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.
### To edit a Sensor Opened/Closed recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the \[Edit\] for the Sensor Opened/Closed recording rule.
If you do not see the Sensor Opened/Closed recording rule, it has not been created yet.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_edit\_a\_Sensor\_Opened\_Closed\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_Sensor_Opened_Closed_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create/edit a System Armed or Disarmed recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A System Armed or Disarmed recording rule records video from a specified camera or video device when the system is armed or disarmed.
## Procedure
### To create a System Armed or Disarmed recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click System Armed or Disarmed.
Name the new recording rule.
### Using the When...is...by dropdown menus, select which system, status, and user should trigger a recording.
In During this time frame, click to select the time frame for the rule to be active.
In Record clips from these cameras, click to select the cameras that should record.
In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.
1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
Once all desired recipients are selected, click Close.
1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.
### To edit a System Armed or Disarmed recording rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the \[Edit\] for the System Armed or Disarmed recording rule.
If you do not see the System Armed or Disarmed recording rule, it has not been created yet.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_edit\_a\_System\_Armed\_or\_Disarmed\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_System_Armed_or_Disarmed_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create/edit a Video Motion Detection recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A Video Motion Detection recording rule records video when a camera detects motion.
## Procedure
### To create a Video Motion Detection recording rule
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click to select Video Motion Detection (VMD).
6. Enter a name for the recording rule.
7. Select which camera records when it detects motion.
8. Click to select any existing VMD windows using the in these VMD windows dropdown menu (if applicable).
### Note: This option is not available for '25, '26, and '36 series cameras.
In During this time frame, select the times when the rule can be triggered.
In Minimum delay between camera-triggered clip uploads, select the desired minimum time between when the rule can be triggered.
### If desired, click to select any of the options in the At home settings. The options include
Do not record when the system is Disarmed.
Do not record when the system is Armed Stay.
Do not record when any of the Geo-Devices are inside the Geo-Fence.
In Video Clip Recipients, click Add to select who should receive notifications.
1. Select any entries in the Address book to be notified, or click New to add a new Address Book entry.
2. Click Close.
3. Verify the recording rule is configured with the desired settings.
4. Click Save Rule.
### To edit a Video Motion Detection recording rule
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the \[Edit\] for the Video Motion Detection recording rule.
If you do not see the Video Motion Detection recording rule, it has not been created yet.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_or\_edit\_a\_Video\_Motion\_Detection\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_or_edit_a_Video_Motion_Detection_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create/edit an Alarm recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
An Alarm video recording rule can record video clips when the system reports an alarm.
## Procedure
### To create an Alarm video recording rule
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Alarm.
Name the new recording rule.
### Using the When an alarm is triggered by dropdown menu, select which sensor alarms should trigger a clip recording.
In During this time frame, select the time frame for the rule to be active.
In Record clips from these cameras, click to select the cameras that should record.
In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.
1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
Once all desired recipients are selected, click Close.
1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.
### To edit an Alarm video recording rule
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the \[Edit\] for the Any Sensor Alarm recording rule.
If you do not see the Any Sensor Alarm recording rule, it has not been created yet.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_edit\_an\_Alarm\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_an_Alarm_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create/edit an Entry Delay recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
An Entry Delay recording rule records video when specific sensors report an entry delay.
## Procedure
### To create an entry delay recording rule
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Entry Delay.
Name the new recording rule.
Using the When an entry delay is triggered by dropdown menu, select which entry delay sensors should trigger a clip recording.
In During this time frame, select the time frame for the rule to be active.
In Record clips from these cameras, click to select the cameras that should record.
In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.
1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
Once all desired recipients are selected, click Close.
1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.
### To edit an entry delay video recording rule
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the \[Edit\] for the Entry Delay recording rule.
If you do not see the Entry Delay recording rule, it has not been created yet.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Create\_edit\_an\_Entry\_Delay\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_an_Entry_Delay_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Delete a video recording rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video recording rules can be deleted using the app or website.
## Procedure
### To delete a Video Analytics recording rule using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap \[Settings\].
4. Tap Recording Rules.
On the Video Analytics recording rule to delete, tap \[Delete\].
1. Tap Delete rule.
### To delete a video recording rule using the GoSafer Security customer portal (powered by Alarm.com)
Caution: When deleting a local recording rule where a video device records to an SVR (Stream Video Recorder), the video device's associated footage will be removed from the SVR.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click \[Trash\] on the recording rule to be deleted.
On the Delete Rule pop-up window, click Yes.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Delete\_a\_video\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Delete_a_video_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Enable Touchless Doorbell for an Alarm.com Video Doorbell
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Touchless Doorbell for the Alarm.com Video Doobell allows guests to stand in a designated area to ring the doorbell instead of touching the device.
## Procedure
Is the Touchless Doorbell notification different from a button press notification?
No. The experience is meant to mirror that of a guest pressing the doorbell button, and the notifications are identical.
Can the Touchless Doorbell feature control Z-Wave lights?
Yes. Users can configure the Video Analytics rule, which controls the Touchless Doorbell feature, to automate their lights.
Are there any differences between a button press and a Touchless Doorbell trigger?
No. Triggering the Touchless Doorbell feature activates the same rule as pressing the button.
Does the Touchless Doorbell feature still trigger if the rule it is associated to is disabled?
No. the Recording Rule being turned off includes the Touchless Doorbell feature. It is not possible to have a Touchless Doorbell rule without an active Video Analytics rule.
Can a Touchless Doorbell rule be created without a Video Analytics rule?
No. A Video Analytics rule with a Ground Zone selected must be created to be able to create a Touchless Doorbell rule.
Can the button press trigger be disabled so that only the Touchless Doorbell will trigger?
No. Setting the Chime Type to None from the Video Device Settings page turns it off completely.
Can the Outdoor Tone be set to trigger from only a button press or only a Touchless Doorbell trigger?
No. Deselecting the option for Outdoor Tone from the Video Device Settings page turns it off for both types of triggers.
How often can the Touchless Doorbell be triggered in a row?
The Touchless Doorbell feature can only be triggered once every 10 seconds.
If a guest presses the doorbell button after triggering Touchless Doorbell, is a second chime triggered?
Yes. If the guest presses the button after triggering the Touchless Doorbell, the chime will sound again.
### Note: If a guest presses the button too many times, the indoor chime will stop ringing temporarily.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Enable\_Touchless\_Doorbell\_for\_the\_Alarm.com\_Video\_Doorbell](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Enable_Touchless_Doorbell_for_the_Alarm.com_Video_Doorbell)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How does the Stream Video Recorder (SVR) work?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Once a Stream Video Recorder (SVR) and video devices are enrolled to your customer account, a recording schedule can be created on your account to enable 24x7 recording. For more information about creating recording schedules, see Associate a video device to an Alarm.com Stream Video Recorder. This recording schedule tells the camera to also send video to the SVR for 24x7 recording in the local network. The traffic for the camera to the SVR is maintained by your router, which requires the camera and SVR to be on the same local network. The camera continues to be accessible and able to record clips to Alarm.com and remotely view.
## Procedure
Once a Stream Video Recorder (SVR) and video devices are enrolled to your customer account, a recording schedule can be created on your account to enable 24x7 recording. For more information about creating recording schedules, see Associate a video device to an Alarm.com Stream Video Recorder.
This recording schedule tells the camera to also send video to the SVR for 24x7 recording in the local network. The traffic for the camera to the SVR is maintained by your router, which requires the camera and SVR to be on the same local network. The camera continues to be accessible and able to record clips to Alarm.com and remotely view.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/How\_does\_the\_Stream\_Video\_Recorder\_(SVR)\_work](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/How_does_the_Stream_Video_Recorder_(SVR)_work)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Recording Video
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This GoSafer Security section brings together resources for Recording Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.
## Procedure
Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Video Doorbell Call Notifications and Recording Rules - Video
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Doorbell call notifications and recording rules can be created using the Notifications page on the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com). For more information, see Create a button press notification for the Alarm.com Video Doorbell and Create/edit a Doorbell Call recording rule.
## Procedure
Call Notifications and Recording Rule
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/Video\_Doorbell\_Call\_Notifications\_and\_Recording\_Rules\_-\_Video](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Video_Doorbell_Call_Notifications_and_Recording_Rules_-_Video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Video device does not trigger recordings or upload clips
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
There are several reasons why video clips would not be triggered to record. A video device requires a strong network connection as well as the proper configuration settings to record clips and upload them to the customer account.
## Procedure
### To view video clips filtered to Other using the Alarm.com app
### To view video clips filtered to Other using the GoSafer Security customer portal (powered by Alarm.com)
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/What\_can\_I\_do\_if\_a\_video\_device\_does\_not\_trigger\_clip\_recordings%3F](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_can_I_do_if_a_video_device_does_not_trigger_clip_recordings%3F)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# What is a locked recording rule?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Recording rules can be locked by your service provider so that the rule can only be paused or resumed and have its recipients adjusted. A Locked icon next to the recording rule's name indicates that …
## Procedure
1. Additional details about locked recording rules
You can pause and resume a locked recording rule. For more information, see Pause or resume a recording rule.
You can edit a locked recording rule's notification recipients. For more information, see the recording rule's article in Recording Video.
You cannot delete a locked recording rule.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Recording\_Video/What\_is\_a\_locked\_recording\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_is_a_locked_recording_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Can video be deleted from the Stream Video Recorder (SVR)?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video that is saved to the Stream Video Recorder (SVR) cannot be manually deleted for specific time frames. This is to ensure that important data is not removed from the SVR.
## Procedure
Situations where footage is automatically deleted
When the SVR's hard drive storage is full. Video is automatically overwritten a full day at a time to make room for newly recorded video.
When the SVR recording schedule for a camera is deleted using the GoSafer Security customer portal (powered by Alarm.com). All previous video recordings from that camera are deleted from the SVR.
Manually limit the number of days to record
it is possible to manually limit the number of days to keep recorded footage an SVR. For the ADC-SVR100, ADC-SVR122, and ADC-CSVR126, this setting can be adjusted for each individual recording rule; for the ADC-SVR210, ADC-CSVR20XXP Pro Series, and ADC-CSVR21XXP Pro Series, this setting can be adjusted for all recording rules simultaneously. Limiting the number of days to record can be adjusted using the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app, depending on the SVR.
### To limit the number of days to record for the ADC-SVR100, ADC-SVR122, and ADC-CSVR126
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Local Recordings.
5. Click \[Edit\] for the desired device.
6. Click Advanced Options.
7. Click the Limit the number of days to record toggle switch to enable a limit for the recording rule.
### Using the dropdown menu, select the limit for the number of days to keep recorded footage.
1. Click Save.
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap Recording Rules.
5. Tap Local.
6. Tap \[Edit\] for the desired device.
7. Tap Advanced Options.
8. Tap the Limit the number of days to record toggle switch to enable a limit for the recording rule.
### Using the dropdown menu, select the limit for the number of days to keep recorded footage.
1. Tap Save.
### To limit the number of days to record for the ADC-SVR210, ADC-CSVR20XXP Pro Series, or ADC-CSVR21XXP Pro Series
Note: This process can only be done using the GoSafer Security customer portal (powered by Alarm.com) for the ADC-SVR210, ADC-CSVR20XXP Pro Series, and ADC-CSVR21XXP Pro Series.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired Stream Video Recorder.
5. Click Recording Options.
### Using the Keep Clips for the Selected Duration dropdown menu, select the number of days to keep recorded footage.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/Can\_video\_be\_deleted\_from\_the\_Stream\_Video\_Recorder\_(SVR)](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Can_video_be_deleted_from_the_Stream_Video_Recorder_(SVR))
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change saved video view layout
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The Saved Video page can be viewed in multiple formats.
## Procedure
### To change the saved video view layout on the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
4. Click \[Grid View\] for grid view or \[List View\] for list view.
\[Saved Video (Grid View)\]
\[Saved Video (List View)\]
While in grid view, click the Clip details toggle switch to show clip descriptions under each clip.
### To change the saved video view layout on the Alarm.com app
Note: Alarm.com app support for grid view requires iOS app version 5.14.1+ and Android app version 5.11.1+. For iPad devices on all iOS app versions, grid view is the only available layout option.
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap Saved.
4. Tap \[Grid View\] for grid view or \[List View\] for list view.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/Change\_saved\_video\_view\_layout](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Change_saved_video_view_layout)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change the number of days to keep video clips before deletion
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Recorded video clips can be deleted after a user customized duration or kept indefinitely.
## Procedure
### To change how many days a video clip can stay in online storage
This setting applies to individual cameras. Each camera on the account must be configured separately for clips to be deleted and at a specific age.
Note: The maximum available for the Limit the number of days to keep clips setting is determined by your service provider. If you have questions regarding this maximum, please reach out to your service provider for additional details.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
In Recorded Video Settings, use the Keep Clips for the Selected Duration dropdown menu to select the number of days to keep clips before automatic deletion.
Caution: Changing Limit the number of days to keep clips to anything other than Unlimited will remove protected clips along with unprotected clips. For more information about protecting a video clip, see Protect a video clip.
1. Click Save.
Video clips do not stay on the account long enough
If your video clips are being overwritten too quickly, your camera may be recording too much or the storage on your account may be too small. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.
To learn more about online storage and upload limits, see What happens when an account's video clip online storage limit is reached?.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/Change\_the\_number\_of\_days\_to\_keep\_video\_clips\_before\_deletion](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Change_the_number_of_days_to_keep_video_clips_before_deletion)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Export saved video from Onboard Recording (SD card)
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Onboard Recording saved video can be downloaded using the GoSafer Security customer portal.
## Procedure
### To download saved video from Onboard Recording
### Important: The ADC-V730, ADC-VDB770 and ADC-VDB775 support downloads up to and including a 15 minute duration.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Onboard 24/7 Timeline.
4. Click \[Download\] to export direct video.
\[Download\]
1. Click Export Video.
### Using the camera selection dropdown menu, select the desired device.
In the Download Video pop-up window, choose the day, start time, whether to include audio, and a duration of up to 60 minutes.
\[Clipboard E994C59E83D015E92F08E70B46Cfed9C9\]
1. Click Export.
2. Click Ok.
The requested clip will begin downloading to the computer being used.
### To download timelapse frames from Onboard Recording
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Onboard 24/7 Timeline.
4. Click \[Download\] to export direct video.
\[Download\]
1. Click Timelapse Frames.
### Using the camera selection dropdown menu, select the desired device.
In Download Thumbnails, choose the day, start time, and duration of up to 1 day.
\[Clipboard Ef0Da01F05F3Ed5D1B86Cd98699D8D33E\]
1. Click Download.
2. Click OK.
The requested timelapse will begin downloading to the device.
Manage exports in the Unified Download Manager
Users can track current export progress and view details for all exports on the customer account over the last 24 hours from the Unified Download Manager page using the GoSafer Security customer portal (powered by Alarm.com). The Download Manager syncs export requests across devices, so it is possible to request a clip export on the GoSafer Security customer portal (powered by Alarm.com) and view the progress of that export using the GoSafer Security customer portal (powered by Alarm.com) on a different device as needed.
Important: While it is possible to view download entries and their corresponding download link on all platforms, the actual video file will only be saved to the specific device where the export process was started.
Track download progress and file download details across devices
Retry downloads that fail, or re-download a file that was successfully downloaded on a different device
Clear completed or failed downloads from the list to keep the page organized and up to date
Bulk actions allow for retrying or clearing multiple or all downloads on the page
\[Unified Download Manager Page\]
Feature limitations
This feature is for downloading clips to the local disk drive. This feature does not include exporting clips to the Alarm.com cloud from an SVR.
This feature is only available using the GoSafer Security customer portal (powered by Alarm.com). Clip downloads are not supported using the Alarm.com app.
Exports for the ADC-SVR100, ADC-SVR122, and ADC-CSVR126 cannot display thumbnail previews on the Unified Download Manager page.
The download progress bar is not available for SVR clip exports at this time.
### To view the Unified Download Manager
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Download Manager.
### To retry an export from the Unified Download Manager
### Note: If you have already navigated to the Download Manager page, start at Step 4.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Download Manager.
4. Click \[Options\].
5. Click Retry to attempt to export the file to the current device.
\[Unified Download Manager Retry/Clear\]
Important: If you are unable to retry the export process and see the error Source Unavailable pop up on the page, the original footage is no longer available for access on the local hardware (e.g., it has been overwritten). In this case, the footage cannot be retrieved.
### To clear exports from the Unified Download Manager
### Note: If you have already navigated to the Download Manager page, start at Step 4.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Download Manager.
4. Click \[Options\].
5. Click Clear to remove the download card for a completed or failed export.
\[Unified Download Manager Retry/Clear\]
Important: The Clear action removes the entry from the Download Manager list, but it does not delete the saved video file from your device's local storage.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/Export\_saved\_video\_from\_Onboard\_Recording\_(SD\_card)](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Export_saved_video_from_Onboard_Recording_(SD_card))
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How does video storage work with Alarm.com cameras?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Recorded clips can be uploaded to cloud storage for the customer to access from their account. Stored clips will be removed oldest first when capacity is reached. Upload limits cap the number of new …
## Procedure
### To protect a clip using the GoSafer Security customer portal (powered by Alarm.com)
### To protect a clip using the Alarm.com app
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/What\_happens\_when\_an\_accounts\_video\_clip\_online\_storage\_limit\_is\_reached](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/What_happens_when_an_accounts_video_clip_online_storage_limit_is_reached)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Protect a video clip
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video clips can be protected from automatic, manual, or accidental deletion.
## Procedure
### On Android OS devices
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap Saved.
Long press on a clip to select it.
### To select multiple clips for bulk actions, tap \[Grey Circle Checkmark\], then tap to select the desired clips.
1. Tap \[Options\].
2. Tap Protect.
### On iOS devices
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap Saved.
Long press on a clip to select it.
### To select multiple clips for bulk actions, tap Select, then tap to select the desired clips.
1. Tap \[Lock\].
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/Protect\_a\_video\_clip](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Protect_a_video_clip)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Rename a video clip
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video clips can be renamed to be more easily found or to describe the contents of the clip.
## Procedure
### To rename a video clip from the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap Saved.
4. Tap \[Play\] on the desired clip.
5. Tap \[Edit\].
6. Enter the new name.
7. Tap Ok.
### To rename a video clip from the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
Mouse over the desired clip, then click \[Options\], or click Bulk Actions followed by \[Video Checkbox\] to select all the videos shown on the page.
1. Click \[Edit\] Rename clip.
2. Enter the desired name in Clip Description.
3. Click Ok.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/Rename\_a\_video\_clip](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Rename_a_video_clip)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Saved Video
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This GoSafer Security section brings together resources for Saved Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.
## Procedure
Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# View saved video
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Saved video from cameras and video devices can be viewed from the app and website.
## Procedure
### To view saved video using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap Saved.
4. Tap \[Play\] on the desired clip to play it.
### To view saved video using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
4. Click \[Play\] on the desired clip to play it.
### To filter clips using the Alarm.com app
Note: The Alarm.com app returns a maximum of 50 clips per search. If you are having trouble finding the clip, use as narrow a date range as possible to ensure it appears.
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap Saved.
4. Tap \[Filter\].
5. Choose any desired filters.
6. Tap Apply to filter the results.
### Note: All filter preferences are removed after logging out or closing the Alarm.com app.
### To filter clips using the GoSafer Security customer portal (powered by Alarm.com)
Note: The GoSafer Security customer portal (powered by Alarm.com) returns a maximum of 500 clips per search. If you are having trouble finding the clip, use as narrow a date range as possible to ensure it appears.
1. Log into the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
4. Click Filter.
5. Choose any desired filters.
6. Click Apply to filter the results.
### Note: Only the Other filter is saved for future visits to the page. All other filters must be selected again.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/View\_saved\_video](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/View_saved_video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# View.var archived SVR footage
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Files with a.var extension can only be opened using the Archive Viewer program, which is available for Windows.
## Procedure
Files with the.var extension require the Archive Viewer program to view.
To download the Archive Viewer, click Archive Viewer program for Windows. This program enables you to view the.var file exported on your storage device.
Note: The Archive Viewer only works using the Windows operating system. For alterative ways to export and view footage, see Export video using the ADC-CSVR2000P/2008P/2016P local interface and Download saved video from an SVR.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/View\_.var\_archived\_SVR\_footage](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/View_.var_archived_SVR_footage)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# What is the frame rate for video?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The video frame rate determines how smooth the playback appears. The higher the number, the smoother the video. Live video and saved video frame rates can differ between each other.
## Procedure
Live video frame rate
Alarm.com video devices stream live video with the highest frame rate the network and video device permit.
On a local area network (LAN), the maximum FPS may be achieved but can be lower if the available bandwidth is too low, shared by multiple cameras, or shared by multiple simultaneous viewers. Reducing resolution or image quality may increase the FPS when viewing live video from remote connections.
Adjust live video image quality and resolution
1. Select whether you are changing a camera's live video image quality using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
In Video Devices, tap to select the desired camera.
In Settings, tap Video.
In Live Video Resolution, tap the desired live video image quality.
Note: Only some video devices' settings can be changed using the Alarm.com app. If the resolution options are not available for the camera, use the GoSafer Security customer portal (powered by Alarm.com) to change them.
1. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
In Live Video Resolution, click to select the desired image quality.
Note: The available options can vary slightly between video devices. Some video devices allow for different quality settings for the GoSafer Security customer portal (powered by Alarm.com) and the Alarm.com app at the same time.
1. Click Save.
Saved video frame rate
Users can choose the target frame rate for saved video. The available frame rates can range from 1 FPS to 30 FPS depending on the video device. A Stream Video Recorder (SVR) or Onboard Recording rule can match the chosen frame rate of each individual video device. The maximum frame rate an SVR or Onboard Recording rule can match is 30 FPS.
Note: Internet speeds, browser performance, and/or bandwidth can affect the quality of the image when viewing from the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com). For best results or to see true image quality, it is suggested to download the clip.
Adjust saved video settings
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Select the desired video device.
5. Tap Video.
Adjust the saved video settings as desired.
### Using the Clip Resolution dropdown menu, tap to select the desired saved clip resolution.
1. Tap Clip Quality Settings to adjust the image quality and frame rate of saved clips.
2. Tap Clip Length Settings to adjust alarm, camera-triggered, and event-triggered clips.
\[Change Clip Resolution In App\]
1. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
Adjust the saved video settings as desired.
### Using the Clip Resolution dropdown menu, select the desired saved clip resolution.
1. Click Clip Quality Settings to adjust the image quality and frame rate of saved clips.
2. Click Clip Length Settings to adjust alarm, camera-triggered, and event-triggered clips.
\[Saved Video Settings\]
Note: Some settings cannot be changed on select cameras. If the setting is unavailable, it will be grayed out on the GoSafer Security customer portal (powered by Alarm.com).
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Saved\_Video/What\_is\_the\_frame\_rate\_for\_video](https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/What_is_the_frame_rate_for_video)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Adjust the field of view and focus of a varifocal video device
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
A video device with a varifocal lens allows you to zoom in and out using the website. Zooming in focuses on the center of the video device's field of view.
## Procedure
### To adjust the field of view and focus
Important: The device's Video Analytics rules and calibration need to be updated whenever you update the field of view/focus.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired varifocal video device.
5. Click Video.
In Video Feature Settings, click Field of View.
Drag the Field of View slider to adjust the camera zoom. The focus automatically adjusts whenever the field of view is changed.
Use the Focus slider to manually adjust the camera focus, or click Auto Focus.
1. Click Continue to calibrate the video device for Video Analytics. For more information about the calibration procedure, see Calibrate a device for Video Analytics.
Adjust the enabled Video Analytics rules in a way that makes sense for the new view. For more information about Video Analytics, see Configure a Video Analytics rule.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Adjust\_the\_field\_of\_view\_and\_focus\_of\_a\_varifocal\_video\_device](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Adjust_the_field_of_view_and_focus_of_a_varifocal_video_device)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Adjust the motion detection mode of a Slim Line Doorbell Camera
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can switch between Motion Detection 2.0 and Motion Detection 1.0 using the GoSafer Security customer portal.
## Procedure
### To adjust the motion detection mode
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
### Using the Video Device dropdown menu, select the desired device.
1. Click Video Device Info.
### Using the Motion Detection dropdown menu, select the desired motion mode.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Adjust\_the\_motion\_detection\_mode\_of\_a\_Slim\_Line\_Doorbell\_Camera](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Adjust_the_motion_detection_mode_of_a_Slim_Line_Doorbell_Camera)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Calibrate a device for Video Analytics
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can calibrate certain video devices for Video Analytics using the app or website.
## Procedure
### To calibrate the camera during Video Analytics setup using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap Recording rules.
5. Tap Add.
6. Tap Video Analytics.
7. Tap to select the video device to be calibrated.
Note: The camera's existing Video Motion Detection (VMD) rules will be removed, but they can be added back later. Tap Ok to delete the VMD rules and continue with calibration.
After the camera completes Video Analytics setup, tap Close.
1. Tap to select the video device to be calibrated.
2. Tap Continue.
3. Verify the person is in the camera's field of view, then tap Take Photo.
4. Tap Next.
Repeat the previous two steps for each photo having the person move a few steps further from the camera each time.
After five photos are captured, tap Submit.
Once the calibration is complete, tap Done. The camera is now ready for a Video Analytics rule. For more information about how to create a Video Analytics rule, see Configure a Video Analytics rule.
### To calibrate a camera during Video Analytics setup using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording rules.
4. Click Add New Rule.
5. Click Video Analytics.
6. Click to select the video device to be calibrated.
Note: The camera's existing Video Motion Detection (VMD) rules will be removed, but they can be added back later. Click Ok to delete the VMD rules and continue with calibration.
After the camera completes Video Analytics setup, click Close.
1. Click to select the video device to be calibrated.
2. Click Continue.
3. Verify the person is in the camera's field of view, then click Take Photo.
4. Click Next.
Repeat the previous two steps for each photo having the person move a few steps further from the camera each time.
After five photos are captured, click Submit.
Once the calibration is complete, click Done. The camera is now ready for a Video Analytics rule. For more information about how to create a Video Analytics rule, see Change a camera's Video Analytics settings.
### To calibrate a camera using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap to select the video device to be calibrated.
5. Tap Video.
6. Tap Calibrate Video Device.
7. Tap Continue.
8. Verify the person is in the camera's field of view, then tap Take Photo.
9. Tap Next.
Repeat the previous two steps for each photo, having the person move a few steps further from the camera each time.
After five photos are captured, tap Submit.
Once the calibration is complete, tap Done. The camera is now ready for a Video Analytics rule. For more information about how to create a Video Analytics rule, see Change a camera's Video Analytics settings.
### To calibrate a camera using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the video device to calibrate.
5. Click Video.
In Recorded Video Settings, click Calibrate Video Device.
1. Click Continue.
2. Verify the person is in the camera's field of view, then click Take Photo.
3. Click Next.
Repeat the previous two steps for each photo having the person move a few steps further from the camera each time.
After five photos are captured, click Submit.
Once the calibration is complete, click Done. The camera is now ready for a Video Analytics rule. For more information about how to create a Video Analytics rule, see Change a camera's Video Analytics settings.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Calibrate\_a\_device\_for\_Video\_Analytics](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Calibrate_a_device_for_Video_Analytics)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Can I restrict a secondary login to see only specific video devices
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Yes. You can create secondary logins and choose which video devices the login has access to.
## Procedure
Page access for restricted logins
The secondary login can only access video pages related to the video devices they have access to.
Example: A secondary login can only see the Onboard Recording page if they have access to a video device that uses Onboard Recording.
### To restrict video access to specific devices
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click Manage Logins.
In Login Name, click the desired login to change permissions for. Otherwise, create a new login. For more information about how to create a new secondary login, see Create a new login.
### Note: Login names that are underlined can be edited.
1. Click to select Limited Device Access.
2. Click to select Video Cameras.
### Using the Video Cameras dropdown menu, select the desired video devices.
\[Restrict Video Access\]
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Can\_I\_restrict\_a\_secondary\_login\_to\_see\_only\_specific\_video\_devices](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Can_I_restrict_a_secondary_login_to_see_only_specific_video_devices)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change a SkyBell Doorbell Camera's motion sensitivity
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The motion sensitivity of the Alarm.com Doorbell Cameras can be adjusted to to be more or less sensitive to motion.
## Procedure
### To adjust the motion sensitivity for SkyBell Doorbell Cameras
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
4. Tap to select the desired doorbell camera.
Use the Motion Sensitivity slider to adjust to the desired sensitivity.
1. Tap \[Done\].
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired SkyBell Doorbell Camera.
5. Click Video.
Use the Sensitivity to Motion slider to adjust to the desired sensitivity.
\[Skybell Sensitivity Slider\]
1. Click Save.
How air temperature affects motion detection
Due to the nature of infrared motion sensors, it is common to see a change in sensitivity in triggered clips during different parts of the year. This variability is due to the difference in temperature between the person/vehicle being detected and the ambient air.
During warm months, clips tend to trigger less often.
During cold months, clips tend to trigger more often.
To counteract these changes, increase or decrease the doorbell camera's motion sensitivity as needed. Another option for a device that records too many clips is to angle it away from high-traffic areas.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_a\_SkyBell\_Doorbell\_Camera's\_motion\_sensitivity](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_SkyBell_Doorbell_Camera's_motion_sensitivity)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change a SkyBell Doorbell Camera's video resolution and quality
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Adjusting the video resolution and image quality of Alarm.com Doorbell Cameras can optimize the quality for a variety of conditions.
## Procedure
### To change a Skybell's video resolution and quality using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Doorbell Camera.
3. Tap \[Settings\].
### Using the Resolution and Quality dropdown menu, select the desired option.
1. Tap \[Check\].
### To change a Skybell's video resolution and quality using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
### Using the Video Device dropdown menu, select the desired video device.
1. Click Video Device Info.
### Using the Video Resolution & Quality dropdown, select the desired resolution.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_a\_SkyBell\_Doorbell\_Camera's\_video\_resolution\_and\_quality](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_SkyBell_Doorbell_Camera's_video_resolution_and_quality)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change a camera's Video Motion Detection settings
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video Motion Detection (VMD) is the camera’s ability to trigger recordings based on any detected motion.
## Procedure
### To change a camera's VMD settings using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
6. Click Video Motion Detection.
### For each Video Motion Detection (VMD) window
Drag your cursor on the Live View preview to draw a new VMD window.
### Using the Sensitivity dropdown menu, select the motion sensitivity for the VMD window.
High sensitivity allows more motion to be detected by the camera and more clips to be recorded.
Note: For camera models ADC-V521IR, ADC-V522IR, and ADC-V722W, the sensitivity setting affects all Video Motion Detection (VMD) windows for the specific device.
### Using the Target Size dropdown menu, select the motion target size for the VMD window.
Target size is the percentage of the VMD window that must detect motion for a clip to be recorded. Smaller target sizes require less motion to trigger a recording, resulting in more recorded clips.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_a\_camera's\_Video\_Motion\_Detection\_settings](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_camera's_Video_Motion_Detection_settings)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change a camera's brightness, contrast, saturation, sharpness, exposure, or night vision sensitivity
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Camera settings can be changed to alter or improve image quality.
## Procedure
Change Video Device Image settings
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
In Video Devices, tap to select the desired video device.
In Settings, tap Video.
1. Tap Image Settings.
### In Advanced Image Settings
Use the Night Vision Sensitivity dropdown menu to select High, Normal, or Low.
Use the Max Exposure dropdown menu to select Automatic, or choose from a range between 1/5 second and 1/480 second.
Note: When HDR is enabled on compatible cameras, the exposure setting is set to Automatic and cannot be manually changed. The VDB755P and VDB750 will always be Automatic as HDR cannot be turned off for those models.
### In Image Quality
Use the Brightness slider to adjust the brightness.
Use the Contrast slider to adjust the contrast.
Use the Saturation slider to adjust the saturation.
Use the Sharpness slider to adjust the sharpness.
1. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
6. Click Image Settings.
### In Advanced Image Settings
Use the Night Vision Sensitivity dropdown menu to select High, Normal, or Low.
Use the Max Exposure dropdown menu to select Automatic, or choose from a range between 1/5 second and 1/480 second.
Note: When HDR is enabled on compatible cameras, the exposure setting is set to Automatic and cannot be manually changed. The VDB755P and VDB750 will always be Automatic as HDR cannot be turned off for those models.
### In Image Quality
Use the Brightness slider to adjust the brightness.
Use the Contrast slider to adjust the contrast.
Use the Saturation slider to adjust the saturation.
Use the Sharpness slider to adjust the sharpness.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_a\_camera's\_brightness%2C\_contrast%2C\_saturation%2C\_sharpness%2C\_exposure\_or\_night\_vision\_sensitivity](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_camera's_brightness%2C_contrast%2C_saturation%2C_sharpness%2C_exposure_or_night_vision_sensitivity)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change a camera's live video image quality
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Live video image quality can be optimized for motion and clarity.
## Procedure
Change a camera's live video image quality
1. Select whether you are changing a camera's live video image quality using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
In Video Devices, tap to select the desired camera.
In Settings, tap Video.
In Live Video Resolution, tap the desired live video image quality.
Note: Only some video devices' settings can be changed using the Alarm.com app. If the resolution options are not available for the camera, use the GoSafer Security customer portal (powered by Alarm.com) to change them.
1. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
In Live Video Resolution, click to select the desired image quality.
Note: The available options can vary slightly between video devices. Some video devices allow for different quality settings for the GoSafer Security customer portal (powered by Alarm.com) and the Alarm.com app at the same time.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_a\_camera's\_live\_video\_image\_quality](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_camera's_live_video_image_quality)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change a pan/tilt camera's position presets
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Pan/Tilt cameras have the ability to save a variety of position presets.
## Procedure
### To move a pan/tilt camera's view to a preset using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap to select the pan/tilt camera to change the current position.
4. Tap \[Pan Tilt Video\].
5. Tap the preset you would like the camera to move to.
### To move a pan/tilt camera's view to a preset using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
Mouse over the desired pan/tilt camera, and then click \[Pan Tilt Video\].
1. Click the preset you would like the camera to move to.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_a\_pan\_tilt\_camera's\_position\_presets](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_pan_tilt_camera's_position_presets)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change a video device name
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video device names can be customized for easier system management.
## Procedure
Change a video device name
### Note: Camera names can have a maximum of 16 characters each.
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Menu\].
3. Tap Manage Devices.
In Video Devices, tap \[More Options\].
1. Tap \[Edit\].
In the Rename Device field, enter the new name.
1. Tap Ok.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
Next to the device's current name, click \[Edit\].
In the Device Name field, enter the new name.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_a\_video\_device\_name](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_video_device_name)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change an access point device name
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Access point device names can be changed using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).
## Procedure
### To change an access point device name using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[More Options\].
In Account, tap Manage Devices.
1. Tap the name of the desired device.
2. Enter the new name for the device.
3. Tap OK.
### To change an access point device name using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click the name of the desired device.
5. Enter the new name for the device.
6. Click OK.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_an\_access\_point\_device\_name](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_an_access_point_device_name)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change the Wi-Fi network settings of a video device
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can change a video device's network information manually using the GoSafer Security customer portal as long as the device has power and is still connected to an active network.
## Procedure
### To change a video device's Wi-Fi settings
Important: These settings can only be changed if the video device is connected to power and is currently connected to the internet. For more information, see Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change.
### Using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Network.
6. Click Change Network.
In My Wi-Fi Networks, you can view a list of networks that you have previously used with your Alarm.com account. To connect to one of those networks, click the name of the network.
\[My Wi Fi Networks\]
### Note: You do not need the Wi-Fi password to connect to a network listed in My Wi-Fi Networks.
In Other Networks, you can view a list of networks currently detected by your video device that are not associated with your account. To connect to one of those networks, click the name of the network.
\[Other Networks\]
1. Click Manual Setup to manually enter the Network Name (SSID), Password, Security type, and Encryption type of the desired network. Once you have confirmed the information is inputted correctly, click Connect.
### To change a Skybell Doorbell Camera's Wi-Fi settings
Whenever the wireless network information is changed, the SkyBell Doorbell Camera must be re-enrolled. This may involve deleting the SkyBell Doorbell Camera from the account.
For more information about how to change a SkyBell Doorbell Camera's wireless network settings, see Reconnect a SkyBell Doorbell Camera if the wireless network or router changes.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_the\_Wi-Fi\_network\_settings\_of\_a\_video\_device](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_the_Wi-Fi_network_settings_of_a_video_device)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Change the brightness or color of a SkyBell Doorbell Camera's LED
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Alarm.com Doorbell Cameras have an LED with variable color and brightness which can be adjusted from the website or app.
## Procedure
### To change the brightness/color of a SkyBell's LED using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
4. Tap LED.
Use the Brightness slider to adjust the brightness.
Drag the selector on the color palette to the desired color to change the LED color.
1. Tap \[Check\] to save the changes.
### To change the brightness/color of a SkyBell's LED using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired SkyBell device.
5. Click General.
Drag the LED Brightness slider to adjust the brightness.
\[Skybell Led Settings\]
1. Click the Doorbell LED Color swatch and drag the selector to change the LED color.
2. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Change\_the\_brightness\_or\_color\_of\_a\_SkyBell\_Doorbell\_Camera's\_LED](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_the_brightness_or_color_of_a_SkyBell_Doorbell_Camera's_LED)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Configure Alarm.com video devices with a static IP address
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video devices have the capability to have static IP addresses for advanced networking applications.
## Procedure
### To apply a static IP address to a video device
Once a video device has been added to an account, it is possible to set a static IP address for the device using the GoSafer Security customer portal (powered by Alarm.com).
### Important: These settings should only be adjusted by a networking expert who is familiar with the network.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
If the account is part of an Enterprise group, select the desired location.
Use the dropdown menu to select the location. Enterprise groups have \[Group Property\] next to the Enterprise name, whereas locations will have \[Enterprise Open\] for commercial accounts or \[Single Property\] for residential accounts next to the location name.
1. Click Video.
2. Click Settings.
3. Select the desired video device.
4. Click Network.
5. Click Advanced Network Setup and Testing.
6. Click to select Use Fixed IP Address (For networking experts only).
7. Verify or enter the following information:
IP Address - This information should populate automatically
Subnet Mask - This information should populate automatically
Gateway Router - This information should populate automatically
HTTPS Port - This information should populate automatically
Primary DNS - This information should populate automatically
If it does not populate automatically, use Google's primary DNS, 8.8.8.8
Secondary DNS - This information may have to be manually entered
Either copy and paste the primary DNS information or use Google's secondary DNS, which is 8.8.4.4
1. Click Save.
Run a connectivity test
After setting up port forwarding for a video device, it is recommended to run a connectivity test to update the public IP and IP works flag immediately.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Network.
6. Click Advanced Network Setup and Testing.
7. Click Test Remote Access.
For further assistance with configuring or troubleshooting a static IP address, contact an IT or networking professional.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Configure\_Alarm.com\_video\_devices\_with\_a\_static\_IP\_address](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_Alarm.com_video_devices_with_a_static_IP_address)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Configure a Video Analytics rule
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video Analytics continuously scans your property and notifies you when a person, vehicle, or animal is detected. Advanced detection rules enhance perimeter security by alerting you when someone's …
## Procedure
### To create a Tripwire rule using the GoSafer Security customer portal (powered by Alarm.com)
### To create a Ground Zone rule using the GoSafer Security customer portal (powered by Alarm.com)
### To use Video Analytics to control lights using the GoSafer Security customer portal (powered by Alarm.com)
### To create a rule using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap \[Settings\].
4. Tap Recording Rules.
5. Tap Add.
6. Tap Video Analytics.
### To create a rule using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click to select Video Analytics.
### To configure a Ground Zone rule
In the Rule Name field, enter a name for the recording rule.
1. Click and drag the corners of the shape to cover only the ground where the target’s feet will be. To clear the current area of interest and restart, click Clear ground zone to create a new area of interest with up to 28 points.
2. Click and hold inside the shape to move the shape itself.
\[Configure Rule Ground Zone 2\]
Using the Duration Inside Area of Interest dropdown menu, select the desired time an object needs to stay inside the Ground Zone to trigger a recording.
\[Duration Inside Area Of Interest\]
### To configure a Tripwire rule
In the Rule Name field, enter a name for the recording rule.
1. Click and drag the Tripwire to cover only the ground where the target's feet cross. The arrow determines which direction the object must be moving to trigger a recording. To clear the current Tripwire and restart, click Clear Tripwire.
\[Configure Rule Trip Wire 2\]
### Customize the direction of movement to be recorded
\[Direction Switch Or Both\]
In Direction, click Switch directions to switch the direction of the movement to capture.
1. Click to select Both Directions to record when an object crosses the Tripwire regardless of which direction it is moving.
### To view saved video clips using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap Saved.
Any clips with a valid person, vehicle, or animal classification appear here by default.
Clips classified as other are hidden by default.
### To view clips classified as other
1. Tap \[Filter\].
In Object Detection, tap to select Other.
\[App Select Other Category\]
1. Tap \[Check\].
### To view saved video clips using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
Any clips with a valid person, vehicle, or animal classification appear here by default. Clips classified as other are hidden by default.
### To view clips classified as other
1. Click Filter.
In Object Detection, click to select Other.
\[Object Detection Selection\]
1. Click Apply.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Configure\_a\_Video\_Analytics\_rule](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_a_Video_Analytics_rule)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The chime settings for Alarm.com Video Doorbells and Chimes can be configured using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).
## Procedure
### To adjust the chime sound and volume using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Manage Devices.
3. Tap \[More Options\].
4. Tap Device Settings.
In the Chime Sound dropdown menu, select a chime sound.
### To adjust the chime volume, drag the Chime Volume slider to the desired volume.
\[Chime Sound And Volume W115C App\]
1. Tap Test Chime Tone to test the selected chime sound.
2. Tap Save.
### To adjust the chime sound and volume using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click \[More Options\].
5. Click Device Settings.
In the Chime Sound dropdown menu, select a chime sound.
### To adjust the chime volume, drag the Chime Volume slider to the desired volume.
\[Chime Sound And Volume W115C\]
1. Click Test Chime Tone to test the selected chime sound.
2. Click Save.
### To enable or disable the chime LED using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Manage Devices.
3. Tap \[More Options\].
4. Tap Device Settings.
In Light, tap the Chime LED toggle switch to disable or enable the chime LED.
\[Chime Led Button App\]
1. Tap Save.
### To enable or disable the chime LED using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click \[More Options\].
5. Click Device Settings.
In Light, click the Chime LED toggle switch to disable or enable the chime LED.
\[Chime Led Button Website\]
1. Click Save.
### To adjust the chime type using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\] or \[Doorbell Video Call\].
3. Tap \[Settings\].
4. Tap to select the desired video doorbell.
5. Tap Audio.
### Using the Chime Type dropdown menu, select the appropriate chime type.
If using both a wired chime and an Alarm.com Chime, select the chime type of the wired chime.
If using only an Alarm.com Chime, select None (or only using wireless chime).
1. Tap Save.
### To adjust the chime type using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Audio.
### Using the Chime Type dropdown menu, select the appropriate chime type.
If using both a wired chime and an Alarm.com Chime, select the chime type of the wired chime.
If using only an Alarm.com Chime, select None (or only using wireless chime).
1. Click Save.
### To adjust the chime type for the ADC-VDB755P using the doorbell button
1. Press and hold the doorbell button for about 60-65 seconds.
The device LED will alternate yellow and white if the initial chime type is digital or none. Let go of the doorbell button during this period to set the chime type to mechanical.
The device LED will alternate blinking blue and white if the initial chime type is set to mechanical. Let go of the doorbell button during this period to set the chime type to digital.
### To adjust the chime type for the ADC-VDB775 using the doorbell button
### To set the chime type to mechanical
1. Press and hold the doorbell button for about 60-65 seconds, until the LED is alternating yellow and white.
Let go of the doorbell button during this period to set the chime type to mechanical.
### To set the chime type to digital
1. Press and hold the doorbell button for about 65-70 seconds, until the LED is alternating blue and whilte.
Let go of the doorbell button during this period to set the chime type to digital.
### To configure the Indoor Chime using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
If there are multiple video doorbells on the account, tap to select the desired device.
1. Tap Audio.
2. Tap the Indoor Chime toggle switch to enable the indoor chime to ring.
### Note: If the Chime Type is set to None (or only using wireless chime), this option will not be available.
1. Tap Save.
2. Wait 2 minutes, and then test the video doorbell.
### To configure the Indoor Chime using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired device.
5. Click Audio.
6. Click the Indoor Chime toggle switch to enable the indoor chime to ring.
### Note: If the Chime Type is set to None (or only using wireless chime), this option will not be available.
1. Click Save.
2. Wait 2 minutes, and then test the video doorbell.
### To configure the Outdoor Tone using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
4. Select the desired video doorbell.
5. Tap Audio.
### In Audio Settings
1. Tap the Outdoor Tone toggle switch to enable the video doorbell to chime on a button press.
Use the Outdoor Tone Volume slider to select the volume of the video doorbell outside chime.
### Note: The Outdoor Tone Volume slider is only available for SkyBell Doorbell Cameras.
1. Tap Save.
2. Wait 2 minutes, and then test the video doorbell.
### To configure the Outdoor Tone using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video
3. Click Settings
4. Select the desired video doorbell.
5. Click Audio.
### In Audio Settings
1. Click the Outdoor Tone toggle switch to enable the video doorbell to chime on a button press.
Use the Outdoor Tone Volume slider to select the volume of the video doorbell outside chime.
### Note: The Outdoor Tone Volume slider is only available for SkyBell Doorbell Cameras.
1. Click Save.
2. Wait 2 minutes, and then test the video doorbell.
### To enable video doorbell notifications to an Alarm.com Chime using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
4. Select the desired video doorbell.
In Settings, tap General.
1. Tap the Alarm.com Chime Notifications toggle switch to enable.
To enable video doorbell notifications to an Alarm.com Chime using the GoSafer Security customer portal (powered by Alarm.com):
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video doorbell.
5. Click General.
6. Click the Alarm.com Smart Notifications toggle switch to enable.
7. Click Save.
### If the indoor chime is not ringing correctly
1. Verify the type of chime you have installed (e.g., mechanical chime, digital chime, tube chime, no chime, etc.).
If you have a mechanical door chime, verify the mechanical plungers in the chime hit their plates normally to ring the chime.
1. Verify the video doorbell's chime type is configured correctly on Alarm.com. For the steps to complete this process, proceed to Adjust the chime type.
For wired mechanical or digital chimes, verify the Indoor Chime setting is enabled. For the steps to complete this process, proceed to Configure the Indoor Chime setting for a wired chime.
### For wireless Alarm.com Chimes
1. Verify the doorbell has video doorbell notifications enabled to send to the chime. If they were already enabled, disable and re-enable them. For the steps to complete this process, proceed to Enable video doorbell notifications to an Alarm.com Chime.
2. Verify the firmware for the Alarm.com Video Doorbell and Chime are up to date. For assistance with verifying and updating the firmware for an Alarm.com Video Doorbell or Chime, contact your service provider.
3. Power cycle the Alarm.com Chime and your network router (if possible).
4. Verify your network's router settings. If the setup includes multiple Alarm.com Chimes, or the video doorbell is being connected to your home network instead of the Alarm.com Chime, additional router settings, such as Multicast Packet Forwarding/Filtering or Wi-Fi Client Isolation, may need to be adjusted.
For more information about and help with changing router settings, refer to the router manual, router manufacturer, or your Internet Service Provider.
1. Verify the original doorbell button works. If the chime is still not ringing after verifying the preceding settings, connect the original doorbell button back to the chime and verify that it still operates properly.
### If the Alarm.com Video Doorbell itself is not ringing correctly
1. Verify the Outdoor Tone setting is enabled. For the steps to complete this process, see Configure the Outdoor Tone setting.
2. Verify the video doorbell is receiving enough power.
How do I silence the chime outside of my recording rules?
You can silence the chime by setting the default tone volume to zero. For the steps to set a chime's default tone volume to zero, see Adjust the chime sound and volume.
Can a doorbell have multiple rules?
Yes. A single doorbell can have multiple rules at a time.
Can a single rule apply to multiple doorbells?
Yes. You can apply a rule to multiple doorbells at a time.
Can I create rules on multiple chimes?
Yes, you can select multiple chimes of the same model to ring for a single doorbell button press rule.
Example: Multiple W115Cs can be selected to ring for a single rule, but it is not possible to have a W115C and a different type of chime on the same rule.
When creating a new rule using the New Rules Builder, users can select multiple chimes. However, after saving and completing the unified flow, the devices will be separated, and a unique rule will be generated for each chime model selected. To view the rules saved for each chime device, visit the Device Settings.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Configure\_the\_chime\_settings\_for\_an\_Alarm.com\_Video\_Doorbell\_and\_Alarm.com\_Chime](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_the_chime_settings_for_an_Alarm.com_Video_Doorbell_and_Alarm.com_Chime)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Configure the local display password for an Alarm.com Stream Video Recorder
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Set the local display password for an Alarm.com Stream Video Recorder (SVR) using the GoSafer Security customer portal (powered by Alarm.com).
## Procedure
### To configure the local display password
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired SVR.
In Device Management, click Local Display.
In Local Device Password, enter the updated password.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Configure\_the\_local\_display\_password\_for\_the\_ADC-SVR210](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_the_local_display_password_for_the_ADC-SVR210)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Create temperature notifications for video devices
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can receive notifications when an Alarm.com Wireless Video Doorbell's internal temperature nears the bounds of the operational temperature range.
## Procedure
Compatible video devices
Video Device
Operational temperature range
ADC-VDB780B
3°F to 131°F (-16°C to 55°C)
ADC-V731B
-4°F to 113°F (-20°C to 45°C)
Temperature notifications
Users will receive a low-temperature notification when the internal temperature of the device drops below its minimum threshold, and a high-temperature notification when the temperature exceeds the maximum threshold.
If the video device's internal temperature exceeds the minimum or maximum temperature, it will automatically turn off to prevent damage to the device. The device will automatically turn back on after its internal temperature is within the operational temperature range.
### Note: This notification is enabled by default.
Cold weather performance
Low temperatures are known to reduce the capacity of lithium-ion batteries, so users in colder climates may experience shorter battery cycles. If there is a quick drop in ambient temperature the battery will deplete faster, and the device may not accurately reflect the remaining capacity. In sustained colder climates it is recommended to recharge the device more frequently.
Note: In the case of a low-temperature cutoff, it will take time for the video device's internal temperature to reach the functioning supported temperature.
### For information about LED behavior during high and low temperatures, see
Charge the ADC-VDB780B battery
Charge the ADC-V731B battery
Create/edit temperature notifications
Low-temperature notifications can be created and configured using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Notifications.
3. Tap \[Settings\].
4. Tap \[Add\], or tap an existing notification to edit.
5. Tap Temperature Alert (Video).
6. Entered a name for the notification.
7. Select the desired video device.
In Recipients, tap Add to select which contacts receive the notification.
In the Address Book, tap to select the recipients to notify, or tap Add Contact to add a new Address Book recipient.
1. Tap Close.
2. Verify the notification is configured with the correct settings.
3. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification, or click \[Edit\] to edit an existing notification.
4. Click Temperature Alert (Video).
5. Enter a name for the notification.
6. Select the desired video device.
In Recipients, click Add to select which contacts receive the notification.
In the Address Book, click to select the recipients to notify, or click New Contact to add a new Address Book recipient.
1. Click Close.
2. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Create\_temperature\_notifications\_for\_doorbell\_cameras](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Create_temperature_notifications_for_doorbell_cameras)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Enable doorbell camera notifications to Alarm.com Chimes
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Alarm.com Chimes use the local network to ring when a doorbell camera button is pressed. If there are multiple Chimes on the account, by default, they all ring when the doorbell camera button is pressed. Alarm.com Chimes do not affect any wired chimes also in the setup (compatible mechanical or digital chime). It is possible to set up more customizations with Alarm.com Chime automation rules. For more information about setting up automation rules, see Create automation rules for Alarm.com Chimes.
## Procedure
Compatibility requirements
A service package that supports at least one doorbell camera
### A compatible doorbell camera on its latest firmware
SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x)
ADC-VDB770
ADC-VDB780B
ADC-VDB750
ADC-VDB755P
ADC-VDB775
A compatible Wi-Fi connection
Wi-Fi router that supports multicast broadcasts which are used to ring the Alarm.com Chime.
Note: If a doorbell camera is connected to an ADC-W115C as an access point, multicast is not required for that doorbell to ring the chime. However, ringing additional Alarm.com Chimes will require multicast to be enabled.
The Alarm.com Chime and doorbell camera must be on the same local network, but they do not need to be connected to each other directly.
### Note: A single doorbell can ring multiple Alarm.com Chimes as long as they are all on the same local network.
Configure a doorbell camera to ring Alarm.com Chimes
The following steps configure an individual Alarm.com Video Doorbell to ring all Alarm.com Chimes on the customer account using the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app.
For more information and steps on configuring more complex Alarm.com Video Doorbell camera notifications (e.g., the user wants a unique Chime sound for each doorbell, or the user wants each Chime to be triggered by only one doorbell), see Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired doorbell camera.
In Settings, click General.
1. Click the Alarm.com Chime Notifications toggle switch to enable.
2. Click Save.
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Doorbell Video Call\] or \[Video\].
3. Tap \[Settings\].
4. Select the desired doorbell camera.
In Settings, tap General.
1. Tap the Alarm.com Chime Notifications toggle switch to enable.
Troubleshooting
The Alarm.com Chime is not ringing when the doorbell camera button is pressed
1. Disable and re-enable Send button press notifications to Alarm.com Chime.
2. Power down the Alarm.com Chime.
3. Verify the correct chime type is selected on the customer account.
For more information, see Adjust the chime type.
Disconnect power from the router and any applicable access points, and wait 2 minutes.
Reconnect power to each device starting with the router and ending with the Alarm.com Chime.
### For multiple Alarm.com Chimes, verify the following router settings
If the customer's setup includes multiple Alarm.com Chimes, or the doorbell is being connected to the customer's home network instead of a W115C, additional router settings may need to be adjusted. For more information about and help with changing router settings, refer to the router manual, router manufacturer, or customer's Internet Service Provider.
Multicast broadcasts are enabled on the Wi-Fi router.
1. Log in to the router and verify that Multicast Packet Forwarding is enabled.
If Multicast Packet Filtering is disabled, enable it.
If the router does not have a Multicast Packet forwarding/filtering option, then multicast broadcasts may not be an option on the router. Check with the Internet Service Provider or in the router's user manual to verify if the option is available. If a router does not support multicast broadcasts, it should be replaced with one that does support multicast broadcasts.
1. Verify that Wi-Fi Client Isolation is disabled. For some routers/access points, it is enabled by default.
Wi-Fi Client Isolation may also be called Client Isolation or some variation of this.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Enable\_doorbell\_camera\_notifications\_to\_Alarm.com\_Chimes](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Enable_doorbell_camera_notifications_to_Alarm.com_Chimes)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Flip a camera's image
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The image of a video device can be flipped in order to be compatible with a variety of mounting positions.
## Procedure
### To flip a camera's image
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
In Live Video Settings, click Image Settings.
1. Click the Flip Image toggle switch to flip the image.
2. Click Save.
After a few minutes, have the customer view live video to verify the changes are applied.
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
In Video Devices, tap to select the desired video device.
In Settings, tap Video.
1. Tap Image Settings.
2. Tap the Flip Image toggle switch to flip the image.
3. Tap Save.
After a few minutes, have the customer view live video to verify the changes are applied.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Flip\_a\_camera's\_image](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Flip_a_camera's_image)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How can a camera be reconnected to a Wi-Fi network if the router, network equipment, or wireless settings change?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
When your wireless settings or networking equipment change, the Wi-Fi cameras connected to the old network will disconnect from the internet. This is because they are still programmed with the old Wi-Fi information. Once the cameras have the new Wi-Fi information, they can reconnect. Note: If your cameras are connected to an Alarm.com Smart Gateway, they will stay connected even if your network changes.
## Procedure
### To reconnect a camera using WPS mode
Use your router's WPS button to quickly reconnect your cameras to the network. WPS functions as a way for the router to share its Wi-Fi credentials with another device without the user having to enter the credentials. Both the router and the camera need to be in WPS mode at the same time for the camera to connect successfully.
Important: Some routers do not have WPS. If your router does not have a WPS button, or if the button is disabled (i.e., if the LED for the WPS button blinks red or does not light up when you press it), try using Access Point (AP) mode or Ethernet instead. For more details about whether WPS is available on your router, refer to the manufacturer's user manual.
1. Press and hold the WPS button on your router until the LED starts flashing. Typically this button is labeled with the letters WPS, two arrows forming a circle, or a lock icon.
While the router's WPS button is flashing, press and hold the WPS/Reset button on the camera for 3 seconds. Release the button as soon as the LED starts flashing blue.
Caution: Holding the WPS/Reset button too long (i.e., over 7 seconds), could result in the camera resetting to its factory default settings. The camera's LED will flash red and green to indicate it is resetting, after which the camera must be removed and re-enrolled on the account.
1. Wait for the LED on the camera to turn solid green. This can take up to 5 minutes, and the camera might go through a few different LED patterns.
Once the camera's LED is solid green, verify you can see live video on the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app. If the LED does not turn solid green, see LED troubleshooting.
### To reconnect a camera using AP mode
Use a Wi-Fi enabled device (i.e., a smartphone, tablet, or computer) to connect your cameras to the network. Access Point (AP) mode functions by letting you connect to the camera directly and make changes to its Wi-Fi settings without the camera being connected to the internet.
1. Press and hold the WPS/Reset button on the camera for 5 seconds. Release the button as soon as the LED starts flashing white. The camera is now broadcasting its own Wi-Fi network.
Caution: Holding the WPS/Reset button too long (i.e., over 7 seconds), could result in the camera resetting to its factory default settings. The camera's LED will flash red and green to indicate it is resetting, after which the camera must be removed and re-enrolled on the account.
Using a computer, smartphone, or tablet, connect to the Wi-Fi network name that starts with either ALARM or the device name, followed by (XX:XX:XX). The numbers in parentheses are the last six digits of the video device’s MAC address.
Example: The network name for an ADC-V723/723X could read ALARM (XX:XX:XX) or ADC-V723/723X (XX:XX:XX).
1. Open a web browser on the device and enter the camera's Access Point web address (e.g., http://v723install, http://522irinstall, etc.) or 192.168.1.1 in the address bar and follow the onscreen instructions.
2. Click Scan for wireless networks.
3. Click to select your Wi-Fi network.
In Security Key, enter your Wi-Fi password.
1. Click Save.
2. Click Ok in the pop-up window that appears asking to refer to the website.
Once the camera's LED is solid green, verify you can see live video on the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app. If the LED does not turn solid green, see LED troubleshooting.
### To reconnect a camera using Ethernet
Use an Ethernet (i.e., Cat5) cable to connect your camera directly to the router, then reprogram the camera's wireless settings using the GoSafer Security customer portal (powered by Alarm.com).
### Note: Some cameras do not have an Ethernet port. If that is the case, try using WPS or AP to connect the cameras.
1. Remove power from your camera.
Attach one end of an Ethernet cable to the camera and the other end to your router.
1. Power on your camera.
2. Wait for the camera's status LED to turn solid green. This can take up to 5 minutes.
Configure your camera's Wi-Fi settings. For more information about configuring your camera's Wi-Fi settings using the GoSafer Security customer portal (powered by Alarm.com), see Change a video device's wireless network settings.
1. Remove the Ethernet cable and power cycle (i.e., remove power and then reapply it) your camera.
Once the camera's LED is solid green, verify you can see live video on the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app. If the LED does not turn solid green, see LED troubleshooting.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/How\_can\_a\_camera\_be\_reconnected\_to\_a\_Wi-Fi\_network\_if\_the\_router\_network\_equipment\_or\_wireless\_settings\_change](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_can_a_camera_be_reconnected_to_a_Wi-Fi_network_if_the_router_network_equipment_or_wireless_settings_change)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How do I connect a video camera to a hidden Wi-Fi network?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can connect a video device to a hidden (i.e., not broadcasting) Wi-Fi network by configuring its network settings manually using the GoSafer Security customer portal (powered by Alarm.com) or the camera's access point network. Important: When attempting to manually connect to a wireless network, it is necessary to type in all information about the network. Accuracy is crucial, so it is advisable to confirm the network information is correct. If you are uncertain, confirm with the person who set up the network.
## Procedure
### To manually configure a video device's wireless network using an Ethernet cable
Use this method when the video device is already installed on the account and connected with an Ethernet cable.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Network.
6. Click Change Network.
7. Click Manual.
In the Wireless Network Name (SSID) field, enter the Wi-Fi name. This is case-sensitive.
### Using the Encryption Type dropdown menu. select the encryption type.
### Using the Algorithm dropdown menu, select the encryption algorithm.
In the Password field, enter the Wi-Fi password. This is case-sensitive.
If you want these settings to apply to all wireless cameras on the account, click Advanced. Then click to select Apply these settings to all wireless cameras on this account.
1. Click Continue.
After the correct information is saved in these fields, remove the power cable from the camera, then remove the Ethernet cable.
Reconnect the power cable and wait for the status LED to turn solid green.
### To manually configure a video device's wireless network using AP mode
Use this method when the video device is not installed on the account and cannot be installed temporarily with an Ethernet cable.
Put the camera into access point mode.
1. Press and hold the WPS button on the camera for 5 to 7 seconds. The camera LED will first blink blue before blinking white.
Release the button immediately once the LED begins to blink white.
From a Wi-Fi-enabled device, connect to the Wi-Fi network named ALARM (##:##:##).
The numbers in parentheses should be the last six digits of the camera’s MAC address.
1. Open a web browser on the Wi-Fi-enabled device (e.g., Chrome, Firefox, Edge, etc.).
In the browser address bar, enter 192.168.1.1.
1. Press Enter to go to the web address.
2. Click to select a language.
### Manually enter the Wi-Fi information
In the SSID field, enter the Wi-Fi name. This is case-sensitive.
### Using the Security dropdown menu, select the encryption type.
1. Select the Key Format, which is the algorithm.
In the Security Key field, enter the Wi-Fi password. This is case-sensitive.
\[Ap Mode Options\]
1. Click Save.
If the video device is not already installed on your account, proceed to the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com) to install the video device.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/How\_do\_I\_connect\_a\_video\_camera\_to\_a\_hidden\_Wi-Fi\_network](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_do_I_connect_a_video_camera_to_a_hidden_Wi-Fi_network)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How do I use the Device Status History?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The device status history can be used to help you understand your device's function over a long period of time. This data can provide insight into any patterns you may see regarding your device's online or offline status and can assist users in identifying roadblocks to a reliable connection. Things you can ask yourself: An automated connectivity check is run approximately every 8 hours. If two tests fail in a row we send a Video Device not Responding push notification to users set up to receive the system event notification. For more information please, see Create a system event notification.
## Procedure
The device status history can be used to help you understand your device's function over a long period of time. This data can provide insight into any patterns you may see regarding your device's online or offline status and can assist users in identifying roadblocks to a reliable connection.
### Things you can ask yourself
Does the device drop offline at certain times of day or days of the week?
Were there any issues with power, internet, severe weather, etc.?
Did my network change?
Has there been an increase in bandwidth usage on my network since installation?
An automated connectivity check is run approximately every 8 hours. If two tests fail in a row we send a Video Device not Responding push notification to users set up to receive the system event notification. For more information please, see Create a system event notification.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/How\_do\_I\_use\_the\_Device\_Status\_History](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_do_I_use_the_Device_Status_History)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How much network bandwidth do Alarm.com video devices use?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
For the latest video devices, the minimum requirement is 2 Mbps of upload speed per video device for consistent performance at reduced quality. To test the network and determine how many video devices your internet connection can support, see Perform an Internet speed test.
## Procedure
When a video device uses bandwidth
Alarm.com video devices do not consume any bandwidth unless they are uploading recorded video clips or someone is actively looking at live video or SVR recorded footage.
Even when in use, the video device cannot consume all available bandwidth because routers allocate bandwidth fairly among all the devices that are on the network (e.g., computers, tablets, etc.).
### Devices/features requiring additional bandwidth include
HD video streaming
Two-Way Audio for cameras
Stream Video Recorder integration
Doorbell cameras
Important: The SkyBell Doorbell Camera requires at least 2 Mbps of upload speed per device. For more information about the network requirements for the SkyBell Doorbell Camera, see What are the network requirements of the SkyBell Doorbell Cameras?.
The Alarm.com Video Doorbell (ADC-VDB770) and Wireless Video Doorbell (ADC-VDB780B) require at least 2.5 Mbps of upload speed per device.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/How\_much\_network\_bandwidth\_do\_Alarm.com\_video\_devices\_use](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_much_network_bandwidth_do_Alarm.com_video_devices_use)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# How should I configure Video Motion Detection (VMD) settings for a video device?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video Motion Detection (VMD) works by looking for motion in specific areas (i.e., windows) of the camera's view. You can customize the size, location, sensitivity, and target size of the VMD windows to reduce false positive or missed motion. For more information about adjusting Video Motion Detection settings, see Change a camera's Video Motion Detection settings.
## Procedure
Video Motion Detection tutorial video
Window locations and sizes
A video device's VMD windows work best if you think of them like tripwires. Create longer and narrower boxes in areas that must be passed through to reach the area of interest. Keep in mind that it is recommended to avoid placing VMD windows in highly dynamic areas (e.g., large reflective surfaces, large areas where shadows come and go, or trees and bushes that move due to wind).
VMD best practices for indoor cameras
Incorrectly configured
Best practice
\[Indoorincorrect\]
\[Indoor\]
VMD best practices for outdoor cameras
Incorrectly configured
Best practice
\[Outdoor\]
\[Pasted Image At 2017 10 31 04 51 Pm\]
Target size
Target size is the percentage of the window that includes movement to trigger a clip recording. If the target size is too large, the camera may not trigger for anything less than an object the size of a car. If the target size is too small, leaves blowing in the wind may trigger recordings. It is recommended to estimate the percentage of a window that a person, or whatever you want to record, would fill and then select one size larger.
Sensitivity
Sensitivity is a measure of how drastic a change is needed to trigger a clip. Higher sensitivity means a smaller change in the video is needed to trigger a clip, but if the sensitivity is too high, the camera may trigger constantly.
Note: For camera models ADC-V521IR, ADC-V522IR, and ADC-V722W, the sensitivity setting affects all Video Motion Detection (VMD) windows for the specific device.
At-Home Settings
The At-Home Setting, when enabled, pauses recording rules when the system is disarmed or a Geo-Device is inside of the Home Geo-Fence. This can help prevent unwanted or unnecessary recording.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/How\_should\_I\_configure\_Video\_Motion\_Detection\_(VMD)\_settings\_for\_a\_video\_device](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_should_I_configure_Video_Motion_Detection_(VMD)_settings_for_a_video_device)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Is it possible to use video devices or access video data after closing my account?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
No. All Video clips and SVR recordings associated with your account are cleared when your account is closed. The previously-enrolled video devices (e.g., video cameras, video servers, and SVRs) must be attached to a new account before they can be used again.
## Procedure
No. All Video clips and SVR recordings associated with your account are cleared when your account is closed. The previously-enrolled video devices (e.g., video cameras, video servers, and SVRs) must be attached to a new account before they can be used again.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Is\_it\_possible\_to\_use\_video\_devices\_or\_access\_video\_data\_after\_closing\_my\_account%3F](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Is_it_possible_to_use_video_devices_or_access_video_data_after_closing_my_account%3F)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Package Alerts for Alarm.com Video Doorbells
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Be the first to know when a package is delivered to your home or business with Package Alerts for the Alarm.com Video Doorbell (ADC-VDB770).
## Procedure
### For the Alarm.com Video Doorbell (ADC-VDB770)
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap \[Settings\].
4. Tap Recording Rules.
5. Tap \[Edit\] to edit the desired recording rule.
### In Notification triggers
1. Tap the Package Delivery toggle switch to enable notifications when a person has left a package in the camera's field of view.
\[Package Delivery Toggle App\]
1. Tap the Package Retrieval toggle switch to enable notifications when a person has removed a package from a camera's field of view.
\[Package Retrieval Toggle App\]
Configure the recording rule as desired.
1. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click \[Edit\] to edit the desired recording rule.
### In Notification triggers
1. Click the Package Delivery toggle switch to enable notifications when a person has left a package in the camera's field of view.
\[Package Delivery Toggle\]
1. Click the Package Retrieval toggle switch to enable notifications when a person has removed a package from the camera's field of view.
\[Package Retrieval Toggle\]
Configure the recording rule as desired.
1. Click Save.
### For the Alarm.com Premium Video Doorbell Camera (ADC-VDB775)
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap \[Settings\].
4. Tap Recording Rules.
5. Tap \[Edit\] to edit the desired recording rule.
### In Notification triggers
1. Tap the Package Delivery toggle switch to enable notifications when a person has left a package in the camera's field of view.
\[Package Delivery Toggle App\]
1. Tap the Package Retrieval toggle switch to enable notifications when a person has removed a package from a camera's field of view.
\[Package Retrieval Toggle App\]
Configure the recording rule as desired.
1. Tap Save.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click \[Edit\] to edit the desired recording rule.
### In Notifications
1. Click Package Delivery to enable notifications when a person has left a package in the camera's field of view.
2. Click Package Retrieval to enable notifications when a person has removed a package from the camera's field of view.
Configure the recording rule as desired.
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Package\_Alerts\_for\_the\_Alarm.com\_Video\_Doorbell\_(ADC-VDB770)](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Package_Alerts_for_the_Alarm.com_Video_Doorbell_(ADC-VDB770))
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Password protect the ADC-CSVR126 local interface
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The user can set up a password that must be entered to interact with the Commercial Stream Video Recorder (CSVR) local user interface.
## Procedure
### Use a connected mouse
Right-click anywhere on the screen.
1. Click the Password field.
Use the virtual keyboard to enter the password.
\[Enter Password\]
1. Click Log in.
### To exit the login screen without entering a password, right-click.
### Use the ADC-CSVR126's navigation buttons
1. Press \[Menu\].
2. Press and release the down button until the Password field is highlighted.
3. Press the center button.
Use the virtual keyboard to enter the password.
\[Enter Password\]
1. Press \[Esc\].
2. Press the down button.
With Continue highlighted, press the center button.
### To exit the login screen without entering a password, press \[Esc\] until the live video reappears.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Password\_protect\_the\_ADC-CSVR126\_local\_interface](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Password_protect_the_ADC-CSVR126_local_interface)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Reconnect a SkyBell Doorbell Camera if the wireless network or router changes
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can only configure the SkyBell Doorbell Camera's Wi-Fi network setting during device enrollment. Whenever the router's wireless network information is changed, the Doorbell Camera needs to be re-…
## Procedure
Delete and factory reset the device
1. Remove the SkyBell Doorbell Camera from the account. For more information about the removal process, see Remove a video device. If you do not see the option to remove the device, contact your service provider.
Factory reset the SkyBell Doorbell Camera by pressing and holding the doorbell button until the LED starts blinking yellow.
1. Wait for the SkyBell Doorbell Camera to reboot and enter Access Point (AP) mode. The LED blinks red and green to indicate it is in AP mode.
Important: Verify the wireless credentials are entered correctly during the following installation. For hidden (i.e., not broadcasting) networks, temporarily un-hide the network to reconnect the device.
Reinstall the device on the desired network
1. Verify that the SkyBell Doorbell Camera is in AP mode. The LED should be blinking red and green.
To put the doorbell camera into access point (AP) mode, press and hold the button on the doorbell camera for one minute until the LED starts flashing green.
1. Log in to the Alarm.com app.
2. Tap Doorbell Camera.
3. Tap \[Settings\].
4. Tap Add Camera.
In Select Video Device, tap to select the desired device.
Follow the on-screen instructions to finish installing the SkyBell Doorbell Camera.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Reconnect\_a\_SkyBell\_Doorbell\_Camera\_if\_the\_wireless\_network\_or\_router\_changes](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Reconnect_a_SkyBell_Doorbell_Camera_if_the_wireless_network_or_router_changes)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Remove a video device
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Most Alarm.com video devices (e.g., cameras, Video Servers, SVRs, etc.) can be removed from an account using the app or website.
## Procedure
### To remove a video device using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Menu\].
3. Tap Manage Devices.
4. Tap \[More Options\] next to the desired video device.
In Actions, tap \[Delete\].
1. Tap Delete.
### To remove a video device using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click \[More Options\] next to the desired video device.
5. Click Remove Device.
6. Click Remove.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Remove\_a\_video\_device](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Remove_a_video_device)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Request a video device's wireless signal strength
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video device wireless signal strength can be checked remotely at any time.
## Procedure
Request a video device's Wi-Fi signal strength
During installation
A camera's Wi-Fi signal strength can be tested through the Alarm.com app during the installation process. To use this feature, you will need one of the following compatible Alarm.com cameras:
ADC-V515
ADC-V516
ADC-V523/523X
ADC-V530
ADC-V723/723X
ADC-V724/724X
ADC-V730
ADC-V731B
ADC-VDB750
ADC-VDB770
ADC-VDB775
### How to request a video device's Wi-Fi signal strength during installation
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap Add Device.
5. Tap the specific device or enter the MAC address to start the installation wizard.
6. Enter a name for the device.
7. Tap Next.
In Configure Device, tap Next after the device is installed.
1. Tap Request Signal Strength to request an updated Wi-Fi signal strength.
\[Wi Fi Signal Strength Test Customer App\]
1. Tap Next to continue and configure the camera as desired.
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video Camera\].
Ta \[Settings\].
1. Tap to select the desired video device.
2. Tap the Wi-Fi signal strength card.
\[Wi Fi Signal Strength Card\]
Note: The online status and Wi-Fi signal strength cards automatically display the date and time of the most recent check-in.
1. Tap Request Signal Strength.
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click the Wi-Fi signal strength card.
\[Cx Website Wi Fi Signal Strength Card\]
Note: The online status and Wi-Fi signal strength cards automatically display the date and time of the most recent check-in.
1. Click Request Signal Strength.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Request\_a\_video\_device's\_wireless\_signal\_strength](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Request_a_video_device's_wireless_signal_strength)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Resolve a Camera or SVR - Firmware Out of Date trouble condition
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
If you see a trouble condition on your account labeled Camera - Firmware Out of Date or SVR - Firmware Out of Date, your video device's firmware is out of date and an updated version is available for …
## Procedure
### Requirements
Video device is installed on the account
Video device has power
Video device is connected to the internet
### To upgrade the video device's firmware
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the video device to update.
5. Click General.
6. Click Update Firmware to send the update to the video device.
### Note: The Upgrade Firmware option only appears when there is an available update for the video device.
If you are having trouble updating your video device's firmware, contact your service provider for further assistance. For more information about how to find your service provider's contact information, see Contact your service provider.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Resolve\_a\_Camera\_or\_SVR\_-\_Firmware\_Out\_of\_Date\_trouble\_condition](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Resolve_a_Camera_or_SVR_-_Firmware_Out_of_Date_trouble_condition)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# The ADC-VDB770 is warm to the touch and has a solid yellow LED
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Like most powered consumer electronic devices, the ADC-VDB770 will warm when operated and normally have a higher temperature than the surrounding air (ambient) temperature.
## Procedure
Quick reference
The ADC-VDB770 is designed to channel heat away from key components to the backplate. As a result, the backplate may reach higher temperatures than other exterior surfaces.
The ADC-VDB770 is rated to operate in temperatures between -22°F (-30°C) and 104°F (40°C). In regions where temperatures are expected be near or above 104°F, avoid placing in direct sunlight.
If the ADC-VDB770 gets too warm to operate fully, it enters a cool-down mode indicated by a solid yellow LED.
Overview
Like most powered consumer electronic devices, the ADC-VDB770 will warm when operated and normally have a higher temperature than the surrounding air (ambient) temperature. The product is designed to channel heat towards the backplate and away from the button surface and internal components to maximize the conditions under which the button’s surface remains within recommended surface contact guidelines and to maximize the device’s operating range.
If a person holds their finger on the doorbell for a prolonged period of time, it will feel warmer than the air temperature and may feel hot, particularly if the device is installed in direct sunlight. For regular use we recommend touching the doorbell’s button surface for about 1 second to ring the doorbell.
We recommend contacting your service provider before completing work that requires handling the backplate or handling the button surface for longer than 10 seconds, especially if the ambient temperature is greater than room temperature (72°F), or if the unit is mounted in a location where it is facing intense direct sunlight.
Cool-down mode
If your device is exposed to sunlight and the ambient temperature is near the device’s maximum operating temperature (104°F), its automatic cooling algorithms may activate so that the device is not damaged by the hot conditions. In this case, it will enter a Cool-Down mode, indicated by a solid yellow LED, where the indoor chime can normally still be triggered by pressing the button, but all other features (notifications, video recording, video streaming, and Video Analytics features such as Touchless Doorbell) are temporarily disabled.
When the environmental conditions improve and the device has cooled to a normal operating temperature, the device will automatically restore functionality. Please contact your service provider before completing any troubleshooting if your device has entered this state.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/The\_ADC-VDB770\_is\_warm\_to\_the\_touch\_and\_has\_a\_solid\_yellow\_LED](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/The_ADC-VDB770_is_warm_to_the_touch_and_has_a_solid_yellow_LED)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Turn off a video device's IR LEDs and night vision
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video device infrared LEDs can be disabled remotely at any time.
## Procedure
### To turn off the video device's IR LEDs
### Note: If the video device does not have any IR LEDs, this option will not appear.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
In Live Video Settings, click Image Settings.
In Advanced Image Settings, click the Infrared LEDs toggle switch to configure the setting as desired.
1. Click Save.
### To disable night vision
### Note: The ability to disable night vision is not supported for some cameras.
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
In Live Video Settings, click Image Settings.
In Advanced Image Settings, click the Night Vision toggle switch to configure the setting as desired.
### Nightvision can be disabled on the following cameras
ADC-V516
ADC-V523/523X
ADC-V530
ADC-V723/723X
ADC-V724/724X
ADC-VC727P
ADC-VC827P
ADC-VC728PF
ADC-VC838PF
ADC-VC847PF
ADC-V729/V729AC/VC729P
ADC-VC7398PA
ADC-VC8498PA
ADC-VC8498P
ADC-VC8295P
1. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Turn\_off\_a\_video\_device's\_IR\_LEDs\_-\_Night\_Vision](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Turn_off_a_video_device's_IR_LEDs_-_Night_Vision)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Turn off a video device's LED
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The LED on a video device can be turned on or off at any time.
## Procedure
### To turn off a video device's status LED
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click General.
6. Click the Status LED toggle switch to turn off the video device's status LED.
7. Click Save.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Turn\_off\_a\_video\_device's\_LED](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Turn_off_a_video_device's_LED)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Update a video device's firmware
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Video device firmware can be updated remotely through the device's network connection.
## Procedure
### To update a video device's firmware
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the video device to update.
5. Click General.
6. Click Firmware Version.
7. Click Update Firmware to send the update to the video device.
### Note: If the video device is up to date, the Update Firmware link is hidden.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Update\_a\_video\_device's\_firmware](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Update_a_video_device's_firmware)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Video Installation Wizard for the app
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Users can add video devices to their own accounts using the app. The Video Installation Wizard gives the power to self-install video devices using an intuitive in-app wizard.
## Procedure
Video Installation Wizard considerations
The wizard supports all Alarm.com video cameras, SVRs, and doorbell cameras.
Users may begin installing other video devices while other devices are actively being installed, speeding up the overall installation.
Users may navigate away from the wizard to view other parts of the Alarm.com app during installation.
### Note: Closing the app will cause the installation to fail. A warning message is given before closing the app.
### To access the Video Installation Wizard using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap Add Device.
### In Add Video Device, perform any of the following
1. Tap the desired video device to be installed.
2. Enter the video device MAC address in Enter MAC Address, or tap \[Barcode Scan\] to scan a MAC address.
\[Manual Add Video\]
If video devices are already connected to the WiFi network, tap Install for the desired video device to be installed.
\[Found Devices\]
Follow the on-screen prompts for installing the video device.
Video Installation Wizard steps overview
### The wizard directs users through three major steps during the installation process
Introductory steps
Each installation starts with basic instructions to get the video device in place for installation and in the correct mode for connecting to the internet and account.
The wizard determines for the user whether the device supports Access Point (AP) mode, which will be the preferred installation procedure. If AP mode is not supported, the user is seamlessly directed to use Ethernet mode or Wi-Fi Protected Setup (WPS) mode.
The user names their device.
### Introductory step examples
\[Verify Led\] \[Name Device\]
Installation
The wizard guides users through the installation process, which may consist of AP mode, Ethernet mode, or WPS mode depending on the device.
For devices that support AP mode, the wizard allows the user to select a Wi-Fi network to connect to. The user can choose a network from a list of networks the video device finds, manually type in a network, or copy from another video device already on the account. After the device is connected, it begins communicating with the account.
For devices that support Ethernet or WPS mode, the user is presented with a list of possible devices to install.
If the users's phone is on the same network but the device is not in the list of available devices, the user can review troubleshooting instructions.
If the user's phone is not on the same network, they can find the video device by typing or scanning the MAC address.
### Installation step examples
\[Network Selection\] \[Videos For Install\] \[Devices Installed\]
Post-installation configuration
After the device is successfully connected to the account, the user is be prompted to set up essential functionality for the device. The post-installation steps vary by video device and may include:
All video and doorbell cameras - Peek-In
Configuration of recording schedules/rules
Doorbell Camera - Preview, Enable Push Notification for Calls, Recording Schedules
Call Out Button Configuration
### Post-Installation configuration example
\[Call Out Rule\]
If there is trouble enrolling a camera, contact your service provider for additional troubleshooting. For more information about contacting your service provider, see Contact your service provider.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Video\_Installation\_Wizard\_for\_the\_app](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Video_Installation_Wizard_for_the_app)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Video Settings
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This GoSafer Security section brings together resources for Video Settings, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.
## Procedure
Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Video Troubleshooting Wizard
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The Video Troubleshooting Wizard guides you through basic steps for bringing your video devices back online after they become disconnected.
## Procedure
### To access the Video Troubleshooting Wizard using the Alarm.com app
1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap to select the video device.
4. Tap Troubleshoot.
\[Troubleshoot Wizard\]
1. Tap Get Started.
\[Video Troubleshooting Wizard Get Started (Customer App)\]
Proceed through the wizard until the device is found and successfully connects.
### To access the Video Troubleshooting Wizard using the GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Live Video.
In the camera feed window of the malfunctioning device, click Troubleshoot.
\[Unable To Load Video (Customer Site)\]
1. Click Get Started.
Proceed through the wizard until the device is found and successfully connects.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Video\_Troubleshooting\_Wizard](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Video_Troubleshooting_Wizard)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# View the connected Wi-Fi frequency of a video device
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
You can view the frequency (i.e., whether the Wi-Fi band is 2.4 GHz or 5 GHz) of the network that some of your cameras are connected to using the website.
## Procedure
View the Wi-Fi network frequency of a video device
Alarm.com app
1. Log in to the Alarm.com app.
2. Tap \[Video\].
3. Tap \[Settings\].
4. Tap the desired video device.
5. Tap the online status card or Network to view the Wi-Fi network frequency.
\[View Online Status And Network\]
GoSafer Security customer portal (powered by Alarm.com)
1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Wireless Network.
6. Click Network, or the online status card, to view the Wi-Fi network frequency.
\[View Online Status And Network\]
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/View\_the\_connected\_Wi-Fi\_frequency\_of\_a\_video\_device](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/View_the_connected_Wi-Fi_frequency_of_a_video_device)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# What is Motion Detection 2.0 on the Alarm.com Slim Line Doorbell Camera?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
Motion Detection 2.0 is an improved process that pairs enhanced motion detection technology with the existing passive infrared (PIR) technology used in Motion Detection 1.0.
## Procedure
Required firmware
An Alarm.com Slim Line Doorbell Camera on firmware version 3058 +
For more information about how to update the firmware, see Update a video device's firmware.
Motion detection mode comparison
Motion Detection 1.0
Motion Detection 2.0
### PIR
Uses the full screen
### PIR
Uses the full screen
### Motion detection
Uses the full screen
### Enhanced motion detection
Uses a fixed lower portion of the screen
Object size matters
### Sensitivity slider
Increases and decreases the seconds of continuous motion before trigger occurs
### Sensitivity slider
Increases and decreases the size of the fixed area
Increases and decreases the minimum object size
Extremely High sensitivity disables PIR
Automatic settings configuration after upgrade
When the Alarm.com Slim Line Doorbell Camera's firmware is updated from 3052 or lower to 3058 +, it is automatically configured based on its existing sensitivity setting. You can readjust the sensitivity and motion detection mode after the update is complete.
Firmware before update
Sensitivity before update
Settings after update
3052 or lower
Medium
Sensitivity: Medium
Motion Detection mode: 1.0
3052 or lower
Low, High, Very High, or Extremely High
Sensitivity: Medium
Motion Detection mode: 2.0
3054 (Rare — beta firmware that was used to test Motion Detection 2.0)
Any sensitivity
Sensitivity: Retains the original selection
Motion Detection mode: 2.0
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/What\_is\_Motion\_Detection\_2.0\_on\_the\_Alarm.com\_Slim\_Line\_Doorbell\_Camera%3F](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/What_is_Motion_Detection_2.0_on_the_Alarm.com_Slim_Line_Doorbell_Camera%3F)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Where does the thumbnail for cameras come from in the app?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
The thumbnail for the Alarm.com app camera live feeds are periodically pulled from saved videos that were captured by the camera. For more information about creating recording rules for cameras, see Recording Video. For more information about deleting saved videos, see Delete a video clip.
## Procedure
The thumbnail for the Alarm.com app camera live feeds are periodically pulled from saved videos that were captured by the camera.
For more information about creating recording rules for cameras, see Recording Video.
For more information about deleting saved videos, see Delete a video clip.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Where\_does\_the\_thumbnail\_for\_cameras\_come\_from\_in\_the\_app](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Where_does_the_thumbnail_for_cameras_come_from_in_the_app)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.
# Why can't I hear anything during a doorbell call?
**GoSafer Security Knowledge Base**
*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*
## Overview
This is an article for troubleshooting a lack of audio during a doorbell video call.
## Procedure
### If unable to hear audio during a doorbell call
1. Verify the Alarm.com app is updated to the most recent version.
2. Verify the media volume on the mobile device isn't muted and the sound is turned up.
3. Verify the app has access to the mobile device's microphone.
4. Verify the mobile device does not have any Do Not Disturb settings enabled.
Listen for sound out of the device's speaker as well as with headphones to determine if the issue to related to one of these.
Test other applications for audio functionality.
Test a doorbell call using another mobile device.
For device-specific instructions about how to verify these settings, refer to Apple Support or Android Help.
## Source and support
For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).
Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Video\_Settings/Why\_can't\_I\_hear\_anything\_during\_a\_doorbell\_call](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Why_can't_I_hear_anything_during_a_doorbell_call)
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.