Commercial

GoSafer Security procedures and references for Commercial.

Commercial

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Commercial, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

PlatformCustomer Website
Content typeTroubleshooting
Source last updated2024-10-18

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Access Control

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Access Control, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

PlatformApp + Web
Content typeTroubleshooting
Source last updated2023-04-05

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Access Control Mobile Credentials

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Smarter Access Control supports mobile credentials, enabling you to use your smartphone to access doors instead of carrying a separate badge or key fob. Using mobile credentials saves time, money, and eliminates the need to manage separate physical credentials, which are easier to misplace or steal. Mobile credentials are exclusively supported by Alarm.com Access Control readers.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To assign a mobile credential to a user using the app

Note: When adding new user credentials, allow 2 minutes after the last user credential change is made for changes to go into effect. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap [Expand] next to Access Plans.
  5. Tap Users.
  6. Add a new user or edit an existing one.

To add a new user, tap [Add].

To edit an existing user, tap [More Options], then tap [Edit].

  1. Tap Add Credential.

Note: If there are already credentials associated with the user, click [Add].

In More Options, tap Mobile Credential to set the user's required credentials.

  1. Select either an email or SMS text invitation.

Note: If the user does not have a valid email or phone number, follow the steps to add contact information to the user.

  1. Select the Access Plans the user will be a part of from this page. Alternatively, a user can be added to the desired plan on the Access Plans page.

Once an invite has been sent, you will see a banner displaying the status of the mobile credential. You can also select Resend if needed.

For steps on accepting and using a mobile credential invite, see To accept a mobile credential invitation and begin using your mobile credential.

To assign a mobile credential to a user using the website

Note: When adding new user credentials, allow 2 minutes after the last user credential change is made for changes to go into effect. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the website.
  2. Click User Access.
  3. Click Users.
  4. Add a new user or edit an existing one.

To add a new user, click Add User.

To edit an existing user, click [More Options], then click [Edit].

  1. Click Add Credential.

Note: If there are already credentials associated with the user, click [Add].

  1. Click Mobile Credential to start the Mobile Credential invitation process.
  2. Select either an email or SMS text invitation.

Note: If the user does not have a valid email or phone number, follow the steps to add contact information to the user.

  1. Select the Access Plans the user will be a part of from this page. Alternatively, a user can be added to the desired plan on the Access Plans page.

Once an invite has been sent, you will see a banner displaying the status of the mobile credential. You can also select Resend if needed.

For steps on accepting and using a mobile credential invite, see To accept a mobile credential invitation and begin using your mobile credential.

To accept a mobile credential invitation and begin using the mobile credential

When the invitation is received, follow the instructions in the invite to download and install the Alarm.com app.

[Email Invitation]

Once the app is installed and the invite is accepted, a mobile credential screen or a Wallet menu (if the user is logged in to a system) will become available.

[Using Your Badge]

After accepting the mobile credential invitation, allow 2 minutes for access plan processing before attempting to use it on an Access Control door.

Refer to the examples below as there may be a minimum distance requirement depending on the operating system used by your mobile device (i.e., Android or iOS):

Android NFC

[Nfclocked] [Nfcunlocked]

iOS Bluetooth

[Bluetoothlocked] [Bluetooth Unlocked]

To delete a mobile credential to a user using the app

  1. Log in to the app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap [Expand] next to Access Plans.
  5. Tap Users.
  6. Select the desired user.
  7. Tap Mobile Credential.

In More Options, tap Delete.

To delete a mobile credential to a user using the website

  1. Log in to the website.
  2. Click User Access.
  3. Click Users.
  4. Select the desired user.
  5. Click Mobile Credential.
  6. Click Delete.

Can I add or remove Mobile Credentials using Bulk User Management?

Yes. Mobile Credentials can be added or removed using Bulk User Management.

For more information, see Add Access Control users in bulk.

What are mobile credentials?

Mobile credentials enable you to use your mobile device to gain entry to an Access Control door with a supported Alarm.com reader.

How do I use my mobile credentials?

After accepting the mobile credential invitation, your Android or iOS device can be used by tapping it on the reader just like a physical badge. Make sure NFC (for Android devices) or Bluetooth (for iOS devices) is enabled on your device. For more information about iOS devices, see For iOS. For more information about Android devices, see For Android.

When can I start using my mobile credential?

After accepting the mobile credential invitation, allow 2 minutes for access plan processing before attempting to use it with an Access Control door.

Can I use my mobile credential to trigger a double swipe rule?

No. A mobile credential cannot trigger a double swipe rule.

Can I use my mobile credential in place of a badge for a reader with a Badge + Pin requirement?

Yes. A mobile credential can be used in place of a badge for a Badge + Pin requirement.

Note: A mobile credential essentially acts as a card, so you will not be able to use a mobile credential in place of a pin code.

Will my mobile credential still work if I delete and reinstall the Alarm.com app?

No. Deleting the app will remove the mobile credential from your phone. If the app gets deleted after a mobile credential has been accepted, the administrator will need to delete the user's mobile credential on the website and then resend a new mobile credential invitation.

What happens if I change phones?

If a user change phones, their mobile credential will no longer work. The administrator will need to delete the user's mobile credential on the website and then resend a new mobile credential invitation.

Do I need to open the Alarm.com app to use my mobile credential?

No. You do not need to open the app when using your mobile credential. However, the app must be running in the background on your device.

Do I need to unlock the phone to use my mobile credential?

No. You do not need to unlock your phone to use your mobile credential as long as the app is running in the background.

How do I enable Bluetooth?

  1. Tap the Settings icon.
  2. Tap Privacy.
  3. Tap Bluetooth.
  4. Tap the toggle switch next to the app to enable Bluetooth.

What version of iOS is needed to support mobile credentials?

Any version of iOS as long as the device supports Bluetooth.

Do I need to open the Alarm.com app to use my mobile credential?

No. You do not need to open the app to use your mobile credential. Your mobile credential will continue to work even if you close the app.

Do I need to unlock my phone to use my mobile credential?

No. You do not need to unlock your phone to use your mobile credential. However, if you have Secure NFC enabled, you may need the screen to be turned on for your mobile credential to work.

Why am I not able to use my mobile credential when my screen is off?

Certain phone models with Android 10 or higher have a Secure NFC setting which requires the screen to be on for NFC to work.

What version of Android is needed to support mobile credentials?

Any version of Android as long as the device supports either Bluetooth or NFC.

What if my Android phone does not have NFC?

You can still use your mobile credential if your device supports Bluetooth.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Access_Control_Mobile_Credentials

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Access Control System Overview

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Smarter Access Control is a powerful, cloud-based access solution designed for small and medium-sized businesses. Businesses can now take advantage of powerful user management software, remote door control, and scan-to-add card serial detection all from the user-friendly GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app. Smarter Access Control can be installed as a standalone system or as an integrated solution with other intrusion and video offerings. With easy-to-create access plans and simple user management, you can automate your system using rules to reduce hassle and set up notifications so you always know who comes in and when.

PlatformApp + Web
Content typeReference
Source last updated2025-06-19

Procedure

System Overview

The most commonly used Access Control features are available on the Home page and User Access tab of the GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app.

Home page

The Home page provides quick access to real-time door control, Scenes, and account activity.

[Home Page (Customer Site)]

Real-time door control allows you to lock, unlock, and temporarily buzz open doors. Navigate to the Access Points (called Doors in standalone Access Control systems) card on the home screen to control your doors.

[Select A Door]

[View Current Status]

User Access tab

The User Access tab is where the configuration of the system takes place. Sub-tabs are available for Access Plans, Users, Access Points, and Manage Logins.

[User Access Tab (Customer Site)]

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Access_Control_System_Overview

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Access Control door status displays as "Unknown" on the website and app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The door status will display as Unknown if the door has been unable to communicate with its parent controller. This could be due to a network interruption or an issue with the controller's configuration. [Unknown Door Status]

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2023-10-30

Procedure

How to resolve

If the door does not come back online by itself, contact your service provider. The controller may need to be reset or reconfigured.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Access_Control_door_status_displays_as_Unknown_on_the_website_and_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Assign an Access Control card, fob, or PIN to a user

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A card or PIN code can be assigned to a user using the app or website.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To assign a card, fob, or PIN to a user using the Alarm.com app

Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap [Down] next to Access Plans.
  5. Tap Users.
  6. Tap Add or tap [More Options] followed by [Edit] next to edit an existing user.
  7. Tap Add Credential, then tap Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.

Note: If there are already credentials associated with the user, tap [Add] to add more.

In Access Plans, tap Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.

To assign a card, fob, or PIN to a user using the GoSafer Security customer portal (powered by Alarm.com)

Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com)
  2. Click User Access.
  3. Click Users.
  4. Click Add User or click [More Options] followed by [Edit] next to edit an existing user.
  5. Click Add Credential followed by Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.

Note: If there are already credentials associated with the user, click [Add] to add more.

In Access Plans, click Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Assign_an_Access_Control_card_fob_or_PIN_to_a_user

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I create a login that only has permissions to specific Access Control doors?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. Secondary user logins can be created for the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com) that are only allowed to control specific Access Control doors or Access Control features. Note: New user logins can only be created using the GoSafer Security customer portal (powered by Alarm.com).

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

Features

The Limited Device Access permission allows you to configure a secondary login to only have Alarm.com app or GoSafer Security customer portal (powered by Alarm.com) access to specific Access Control doors with the following functionality:

Access Control Real-Time Control

Full Control - Logins can only buzz open the selected Access Control doors.

Access Control Door Control

Read Only - Logins can view the current status of the selected access control doors and schedules.

Full Control - Logins can unlock, lock, and buzz open the selected access control doors. Logins with this Full Control option can also create and edit access control door schedules.

Note: Users with this Full Control permission are restricted from editing or saving rules. Additionally, users with Full Control are not able to view or edit schedules and rules from the Alarm.com app.

[Limited Device Access]

To create a login with Access Control only permissions

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Manage Logins.
  4. Click Add a Login.

In the Email Address field, enter the new user's email address.

In the Login Name field, enter the new user's desired login name.

Note: The user creating the login needs to contact the new user and tell them their login name, as this information is not included in the email for security reasons.

Using the Language Preference dropdown menu, select the new user's language preference.

  1. Click Save.

On the Manage Login Permissions page, click to select Limited Device Access to create a login with limited permissions.

See Feature Details above for the specific functionality of each permission option.

  1. Click Access Control.
  2. Select the desired permission for the user.
  3. Select Access Door Real-Time Control to allow the user to buzz open Access Control doors.

Using the Access Door Real-Time Control dropdown menu, select the doors the user has real-time permission to control.

  1. Select Access Control Door Control to either restrict or provide additional access to the Access Control doors.

Using the Access Control Door Control dropdown menu, select either

Read Only to allow the user to only view the current status of Access Control doors and schedules.

Full Control to allow the user to unlock, lock, and buzz open Access Control doors, and also create/edit Access Control door rules/schedules.

Note: Users with Full Control permission are restricted from editing or saving rules. Additionally, users with Full Control are not able to view or edit schedules and rules from the Alarm.com app.

Using the second Access Control Door Control dropdown menu, select the doors the user has permission to further control.

  1. Click Save.

To edit an existing GoSafer Security customer portal (powered by Alarm.com) login to have Access Control only permissions:

Note: The primary login's permissions cannot be edited.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Manage Logins.
  4. Click to select the secondary login to edit.

On the Manage Login Permissions page, click to select Limited Device Access to create a login with limited permissions.

See Feature Details above for the specific functionality of each permission option.

  1. Click Access Control.
  2. Select the desired permission for the user.
  3. Select Access Door Real-Time Control to allow the user to buzz open Access Control doors.

Using the Access Door Real-Time Control dropdown menu, select the doors the user has real-time permission to control.

  1. Select Access Control Door Control to either restrict or provide additional access to the Access Control doors.

Using the Access Control Door Control dropdown menu, select either

Read Only to allow the user to only view the current status of Access Control doors and schedules.

Full Control to allow the user to unlock, lock, and buzz open Access Control doors, and also create/edit Access Control door rules/schedules.

Note: Users with Full Control permission are restricted from editing or saving rules. Additionally, users with Full Control are not able to view or edit schedules and rules from the Alarm.com app.

Using the second Access Control Door Control dropdown menu, select the doors the user has permission to further control.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Can_I_create_a_login_that_only_has_permissions_to_specific_Access_Control_doors

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I create multiple daily time frames for an Access Control credential?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. Time frames for users to use their credentials can be set up using a rule and a schedule. Multiple time frames can be set up by creating an additional rule and schedule for each time frame. For more information about access plans, see Manage Access Plans.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

Set up a time frame

A time frame can be set up by creating an Access Control rule to allow a user to access a door and then creating a schedule for the door to automatically lock if it is unlocked. A time frame can be set up using the GoSafer Security customer portal (powered by Alarm.com).

To set up a time frame

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Create a rule.

  1. Click Automation.
  2. Click Add New Rule.

If there are various rule types available, click Event-triggered Rule.

In the Name of rule field, enter the desired name for the rule.

In Automate My, select Doors.

In When this event occurs, select Someone Accesses a Door.

Using the dropdown menu, select the desired users to have access.

In Select Devices, select the desired door(s).

In During these time frames, select Only during the following times.

  1. Select the desired time frame for the user to have access.

Note: A separate rule must be created for each time daily time frame.

  1. Click Save.

Create a schedule.

  1. Click Automation.
  2. Click Schedules.
  3. Click Add New Schedule.

If there are various rule types available, click Lock/Unlock Schedule.

In the Schedule Name field, enter the desired name for the schedule.

In Select Doors, select the desired door(s).

In Choose Schedule Type, select Create a customer schedule.

In On These Days, select the desired days for the schedule.

Using the First dropdown menu, select Lock.

  1. Select the desired time for the door(s) to lock.

Note: A separate schedule must be created to have the schedule run at multiple times during a day.

Using the Then dropdown menu, select Leave Locked.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Can_I_create_multiple_daily_time_frames_for_an_Access_Control_credential

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I schedule panel or Z-Wave lock codes on an Access Control account?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. However, this is only possible when the panel or Z-Wave lock's PIN code is managed through a Personal Access Plan. When using a standard Access Plan to manage multiple users, panel and Z-Wave pin codes cannot be scheduled and will allow 24/7 access. This occurs regardless of what the standard Access Plan schedule says due to scheduling incompatibilities between Z-Wave locks, panels, and Access Control doors. For more information about personal access plans, see What is a Personal Access Plan?.

PlatformGeneral / Device
Content typeFAQ / Explanation
Source last updated2023-04-10

Procedure

Yes. However, this is only possible when the panel or Z-Wave lock's PIN code is managed through a Personal Access Plan.

When using a standard Access Plan to manage multiple users, panel and Z-Wave pin codes cannot be scheduled and will allow 24/7 access. This occurs regardless of what the standard Access Plan schedule says due to scheduling incompatibilities between Z-Wave locks, panels, and Access Control doors.

For more information about personal access plans, see What is a Personal Access Plan?.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Can_I_schedule_panel_or_Z-Wave_lock_codes_on_an_Access_Control_account

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an Access Control holiday schedule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Holiday Schedules feature allows users to pause specific Access Plans to prevent specific users entry to specific doors on the selected dates.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2026-04-22

Procedure

To create an Access Control holiday schedule using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Actions.

In Actions, tap Manage Holidays.

  1. Tap Add.

In the Name field, enter the desired name for the holiday.

In Date, select the date of the holiday.

  1. Tap Save.

In Access Plans to Pause, tap to select either option for any Access Plans

Active for plans to still have access during holidays.

Paused for plans that should not have access on holidays.

  1. Tap Save.

To create an Access Control holiday schedule using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Access Plans.
  4. Click Actions, then click Manage Holidays.
  5. Click Add.

In the Name field, enter the desired name for the holiday.

  1. Click [Date Picker], then select the date of the holiday.
  2. Click Save.

In Access Plans to Pause, click to select either option for any Access Plans

Active for plans to still have access during holidays.

Paused for plans that should not have access on holidays.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Create_an_Access_Control_holiday_schedule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an Arm Panel to Lock or Disarm to Unlock Access Control Doors rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Arm Panel to Lock Access Control Doors rule allows you to automatically trigger selected Access Control doors to lock or unlock when the panel is armed/disarmed, saving time and providing peace of mind when closing the business each day. It is recommended to have a double swipe to lock rule at every lock to ensure that the employee can still lock the doors locally if a controller is offline and the rule cannot run. For more information about creating these rules, see Create a Double Swipe to Lock/Unlock rule. Important: The controller must be online for this rule to run.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create an Arm Panel to Lock or Disarm to Unlock Access Control Doors rule using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Automation.
  4. Tap [Add] to create a new rule.

Next to when, tap Select.

  1. Tap Security Panel, then tap Next.

In Select Status, select Disarm, Armed Stay, or Armed Away, then tap Done.

Next to then, tap Select.

  1. Tap Door, then tap Next.
  2. Select the desired door(s) and action, then tap Done.
  3. Enter the desired name for the rule.

If desired, next to Run at all times, tap Select to edit when the rule will run.

  1. Tap to select At All Times for the rule will be carried out any time of day.
  2. Tap to select Only during the following times to determine the specific days and times the rule will be carried out.
  3. Tap to select the days the rule will be active.

Using the Starting at dropdown menu, tap the start time for this rule.

Using the Ending at dropdown menu, tap the end time for this rule.

After selecting times for the rule to run, tap Done.

  1. Verify the rule is configured with the correct settings.
  2. Tap Save.

To create an Arm Panel to Lock or Disarm to Unlock Access Control Doors rule using the GoSafer Security customer portal (powered by Alarm.com):

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Automation.

In Rules, click Add New Rule.

  1. Click when to select the trigger device and action.
  2. Click Security Panel, then click Next.

In Select Status, select Disarm, Armed Stay, or Armed Away, then click Done.

  1. Click then to select the automation device and trigger.
  2. Click Door, then click Next.
  3. Select the desired door(s) and action, then click Done.
  4. Enter the desired name for the rule.

If desired, click Run at All Times to edit when the rule will run.

  1. Click to select At All Times for the rule will be carried out any time of day.
  2. Click to select Only during the following times to determine the specific days and times the rule will be carried out.
  3. Click to select the days the rule will be active.

Using the Starting at dropdown menu, select the start time for this rule.

Using the Ending at dropdown menu, select the end time for this rule.

After selecting times for the rule to run, click Done.

  1. Verify the rule is configured with the correct settings.
  2. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Create_an_Arm_Panel_to_Lock_or_Disarm_to_Unlock_Access_Control_Doors_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create delayed or temporary Access Control credentials

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Access Control users have the ability to set Access Control credentials to apply between a specific date range, to end on a specific date for temporary users, or to create users with a set start date.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create delayed or temporary Access Control credentials

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Users.
  4. Click Add User or click [More Options] followed by [Edit] to edit an existing user.
  5. Enter the user's name and language preference (if required).
  6. Click Add Credential.
  7. Select Access Badge, PIN, or Mobile Credential.

Note: If Mobile Credential is not available, contact your service provider for additional assistance. For more information, see Access Control Mobile Credentials.

  1. Click Access Period to set if and when the credentials will start and expire.
  2. Click to deselect Credentials Never Expire.

Using the adjacent dropdown menu, select Select start and end date, Select start date only, or Select end date only.

Use the date pickers to select the desired dates.

  1. Click Save.
  2. Click User Group to select whether the desired user group.
  3. Click Language Preference to adjust the user's notification language preference (default language is English).
  4. Toggle the Extended Door Unlock feature on if the user requires a longer unlock time when they badge in.

Note: To modify the Extended Door Unlock timing, contact your service provider.

  1. Click Add Contact to add the user's email or mobile contact information.

In Access Plans, click to select which Access Plan the user should be associated with.

Once the delayed or temporary credentials have been created, it is recommended to create a User Access Start/Expire notification. For more information, see Create User Access Start/Expire notifications.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Create_delayed_or_temporary_Access_Control_credentials

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Generate a User Summary Report for Access Control

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The User Summary Report for Access Control provides a list of all users alongside relevant information such as credentials, credential start date, credential end date (where applicable), Access Group,…

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2026-06-15

Procedure

To generate a User Summary Report for Access Control

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Activity.
  3. Click Reports.
  4. Click New Report.
  5. Click to select User Summary Report.

In the Report Name field, enter the desired name for the report.

In Include User Credentials, select Yes or No.

In Timeframe, select Yesterday, Last 7 Days, or Previous Month.

In Delivery Schedule, click to select Include a CSV version of the report if desired.

In Recipients, click Add to choose who will receive the report.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the report is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Generate_a_User_Summary_Report_for_Access_Control

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Generate an Access History Report

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Access History Report provides expanded search and reporting parameters to make it easy for business managers to identify any door, area, or floor accessed by an employee.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2026-06-26

Procedure

To generate an Access History Report using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Reports.
  4. Tap [Add].
  5. Tap to select Access History Report.

In the Report Name field, enter the desired name for the report.

In Locations to include in the report, select All locations or Only the following locations.

In Include the following events in the report, select which events to include (e.g., Door Accessed, Door Held Open, etc.).

In Include User Information in CSV, tap Yes.

In Timeframe, select Yesterday, Last 7 Days, or Previous Month.

In Attachments, tap to select if you want the report to be delivered as a Web Link Only, PDF, or CSV file.

In Recipients, select who should receive the report.

  1. Verify the report is configured with the correct settings.
  2. Click Save.

To generate an Access History Report using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Activity.
  3. Click Reports.
  4. Click New Report.
  5. Click to select Access History Report.

In the Report Name field, enter the desired name for the report.

In Locations to include in the report, select All locations or Only the following locations.

In Include the following events in the report, select which events to include (e.g., Door Accessed, Door Held Open, etc.).

In Include User Information in CSV, click Yes.

In Timeframe, select Yesterday, Last 7 Days, or Previous Month.

In Attachments, click to select if you want the report to be delivered as a Web Link Only, PDF, or CSV file.

In Recipients, click Add to select who will receive the report.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the report is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Generate_an_Access_History_Report

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Getting started with configuring Access Control User Access

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Access Control account can be configured on the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app by following the guides below. Note: For information about installing Access Control hardware, contact your service provider.

PlatformApp + Web
Content typeTroubleshooting
Source last updated2022-10-07

Procedure

Access Control System Overview [Dropdown Arrow]

Smarter Access Control is a powerful, cloud-based access solution designed for small and medium-sized businesses. Businesses can now take advantage of powerful user management software, remote door control, and scan-to-add card serial detection all from the user-friendly GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app.

Smarter Access Control can be installed as a standalone system or as an integrated solution with other intrusion and video offerings. With easy-to-create access plans and simple user management, you can automate your system using rules to reduce hassle and set up notifications so you always know who comes in and when.

System Overview

The most commonly used Access Control features are available on the Home page and User Access tab of the GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app.

Home page

The Home page provides quick access to real-time door control, Scenes, and account activity.

[Home Page (Customer Site)]

Real-time door control allows you to lock, unlock, and temporarily buzz open doors. Navigate to the Access Points (called Doors in standalone Access Control systems) card on the home screen to control your doors.

[Select A Door]

[View Current Status]

User Access tab

The User Access tab is where the configuration of the system takes place. Sub-tabs are available for Access Plans, Users, Access Points, and Manage Logins.

[User Access Tab (Customer Site)]

  1. Add an Access Control Access Plan [Dropdown Arrow]

Access Plans allow users to have access to specific doors at specific times. Access Plans can be managed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com). For more information, see Add an Access Plan.

Advanced filters can be used to locate a specific user or subset of users. For more information, see Search for users with filters.

Note: Changes to User Access will be sent to the system after 2 minutes of inactivity on the page.

[Access Plans Updated]

Note: To view a list of all Access Plans, click [List View] using the GoSafer Security customer portal (powered by Alarm.com) or tap Actions, then List Layout using the Alarm.com app.

Access Plan

An Access Plan consists of the following

Timetable

  1. Select the times the users in the plan can be granted entry to an access control door.

Note: Timetables can contain a maximum of 12 time blocks.

Users

  1. Select which users will be allowed access to which access points and when.

Access Points

  1. Select which doors will be part of the Access Plan. Panel, partition, and Z-Wave locks access can also be selected.

Note: Panel and Z-Wave lock access do not follow the timetable, and users will be able to use either 24/7.

[Access Points]

Schedules

Each day can have the same timetable or a unique schedule. Begin creating timetables by selecting one day of the week – the Edit Time Block window will appear. Choose the start and stop times, then schedules can be copied across other days using the Edit Time Block window if desired.

Note: Although you have the option of extending a timetable beyond a 24-hour period, it is a best practice to set the time block for the same day.

Managing holidays

Plans can also be paused on days when the business will not be open or employees do not need to access the business.

  1. Navigate to the User Access page.
  2. Click Manage Holidays.

Name the holiday, select its date from the calendar, then click Save.

  1. Select which Access Plans you would like to pause on that date, then click Save.

Best practices

Identify Access Points and access credentials (badges or pin codes) before adding users and Access Plans to the account.

Quickly add new badges by scanning at a card reader using the Alarm.com app.

Focus each Access Plan on a common theme, such as employee type, door (access point), or schedule.

Each user must have the correct credential type for all Access Points in the plans they are added to. Before creating an Access Plan, verify that each user has the correct access credentials.

  1. Add an Access Plan

Access Plans can be created from the User Access section of the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

To add an Access Plan using the Alarm.com app

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Actions, then select Add New Plan.
  5. Select an icon and enter a name for the Access Plan, then tap Next.
  6. Tap Add Users.
  7. Select which users to add to the plan, then tap Save.
  8. Tap Add Access Points.
  9. Select which Access Points to include in the plan, then tap Save.
  10. Tap Add Schedule.
  11. Select a schedule to apply to the plan, then tap Save.

Review the finalized Access Plan, then tap Save.

To add an Access Plan using the GoSafer Security customer portal (powered by Alarm.com)

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Add New Plan.
  4. Select an icon and enter a name for the Access Plan, then click Next.
  5. Click Add Users.
  6. Select which users to add to the plan, then click Save.
  7. Click Add Access Points.
  8. Select which Access Points to include in the plan, then click Save.
  9. Click Add Schedule.
  10. Select a schedule to apply to the plan, then click Save.

Review the finalized Access Plan, then click Save.

Search for users with filters

Filters can be used to search for a specific user or subset of users using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

The following advanced search filters are available to locate users

Credentials

Search for users that have a badge, pin, or mobile credential.

Search by card credential number in the search bar to locate the card owner.

Contact Information

Search for users that have a mobile number or email address.

Access Periods

Search for users that have an expired credential or a future credential start date.

User Statuses

Search for users that are paused.

Search for users that use the extended unlock time feature.

Search for users that are Anti-Passback exempt.

Search for users that are a Mobile Credential user.

Access Points

Search for users that have access to the selected Access Point (i.e., Access Control door, panel partition, or Z-Wave lock).

User Groups

Search for users that are part of a specific User Group.

Access Plans

Search for users that are part of a specific Access Plan.

User Information

Search for users that have specific user information.

To search for users with filters using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Access Plans.
  5. Tap Users.
  6. Tap [Expand].
  7. Select the desired filters.

Once the desired filters are selected, tap out of the current dropdown to update the list.

To search for users with filters using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Users.
  4. Click Filter.
  5. Select the desired filters.

Once the desired filters are selected, click out of the current dropdown to update the list.

To add an Access Plan using the Alarm.com app

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Actions, then select Add New Plan.
  5. Select an icon and enter a name for the Access Plan, then tap Next.
  6. Tap Add Users.
  7. Select which users to add to the plan, then tap Save.
  8. Tap Add Access Points.
  9. Select which Access Points to include in the plan, then tap Save.
  10. Tap Add Schedule.
  11. Select a schedule to apply to the plan, then tap Save.

Review the finalized Access Plan, then tap Save.

To add an Access Plan using the GoSafer Security customer portal (powered by Alarm.com)

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Add New Plan.
  4. Select an icon and enter a name for the Access Plan, then click Next.
  5. Click Add Users.
  6. Select which users to add to the plan, then click Save.
  7. Click Add Access Points.
  8. Select which Access Points to include in the plan, then click Save.
  9. Click Add Schedule.
  10. Select a schedule to apply to the plan, then click Save.

Review the finalized Access Plan, then click Save.

To search for users with filters using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Access Plans.
  5. Tap Users.
  6. Tap [Expand].
  7. Select the desired filters.

Once the desired filters are selected, tap out of the current dropdown to update the list.

To search for users with filters using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Users.
  4. Click Filter.
  5. Select the desired filters.

Once the desired filters are selected, click out of the current dropdown to update the list.

Assign an Access Control card or PIN to a user [Dropdown Arrow]

A card, fob, or PIN code can be assigned to a user using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

For information about assigning an Access Control card, fob, or PIN for an Enterprise user, see Add Access Control Users with access to multiple locations.

Important: Access Control hardware must be programmed and doors added to the account before cards, fobs, or pins can be added to users. For more information, contact your service provider.

To assign a card, fob, or PIN to a user using the Alarm.com app

Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap [Down] next to Access Plans.
  5. Tap Users.
  6. Tap Add or tap [More Options] followed by [Edit] next to edit an existing user.
  7. Tap Add Credential, then tap Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.

Note: If there are already credentials associated with the user, tap [Add] to add more.

In Access Plans, tap Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.

To assign a card, fob, or PIN to a user using the GoSafer Security customer portal (powered by Alarm.com)

Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com)
  2. Click User Access.
  3. Click Users.
  4. Click Add User or click [More Options] followed by [Edit] next to edit an existing user.
  5. Click Add Credential followed by Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.

Note: If there are already credentials associated with the user, click [Add] to add more.

In Access Plans, click Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.

To assign a card, fob, or PIN to a user using the Alarm.com app

Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap [Down] next to Access Plans.
  5. Tap Users.
  6. Tap Add or tap [More Options] followed by [Edit] next to edit an existing user.
  7. Tap Add Credential, then tap Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.

Note: If there are already credentials associated with the user, tap [Add] to add more.

In Access Plans, tap Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.

To assign a card, fob, or PIN to a user using the GoSafer Security customer portal (powered by Alarm.com)

Note: When adding new user credentials, changes made to new or existing users go into effect 2 minutes after the last user credential change is made. When revoking a user's access, the change goes into effect immediately after saving.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com)
  2. Click User Access.
  3. Click Users.
  4. Click Add User or click [More Options] followed by [Edit] next to edit an existing user.
  5. Click Add Credential followed by Access Badge or PIN to set the user's required credentials. A badge can be assigned by manually entering the badge number or by scanning it. A PIN can be assigned by entering the desired code.

Note: If there are already credentials associated with the user, click [Add] to add more.

In Access Plans, click Manage Access to select the desired Access Plans the user will be a part of. Alternatively, you can navigate back to the Access Plans page and add the user to the desired plan.

  1. Add Access Control users in bulk (optional) [Dropdown Arrow]

Access Control users have the ability to upload users in bulk using a CSV file with appropriate column headers.

Important: Access Plan User Management must be enabled on the account to download users in bulk. If you are missing this option or would like more information, contact your service provider.

The default supported column headers are

First Name

Last Name

Email (optional)

PIN Code (optional)

Access Card 1 (optional)

Access Card 2 (optional)

User Group (optional)

Access Start Date (MM/DD/YYYY) (optional)

Access End Date (MM/DD/YYYY) (optional)

Mobile Credential (optional)

Action (Create, Edit, or Delete) - (optional)

Note: The default action is Create.

If any users have one or more of the additional user information listed below, the Bulk User Download Template and Download Users CSV file will be updated to include a column for that user information.

Department

Desk number

Employee ID

Extension number

Hire Date

Job title

Location (i.e., HQ, Boston Office, Remote)

Hot stamp (i.e., the unique identifier printed on the Access Control credential)

Time type (i.e., Full time, Part time, contractor)

Office number

Company name

Termination date

Note: If updating an existing user using the Bulk Enrollment process, this will not overwrite or remove that user's current card credentials. Instead, it will add the new credential to the user alongside the previous, meaning both will be associated with that user's profile.

To add Access Control users in bulk

Note: Due to the way Microsoft Excel handles values, any PIN code or card number starting with 0 will not display that leading zero by default. For more information about what this means and how to get around this issue, see Why does the Bulk User CSV file show a 3-digit PIN code?.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Users.
  4. Click to expand More.
  5. Click Bulk User Management.

Once a CSV file has been created that matches the required file format, click Browse.

  1. Select the CSV file.
  2. Click Submit.

Note: Depending on how many users are included in the spreadsheet, it may take some time for them to appear on the GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app.

[Access Control File Format]

How does the Mobile Credentials feature work with Bulk User Management?

When using Mobile Credentials on an Access Control account, a new column will be added to the Bulk User Management form.

For users with Yes in the Mobile Credential column, a valid email in the CSV, and no mobile credential currently assigned:

A Mobile Credential invite will be sent to the user's email.

For users with Yes in the Mobile Credential column and are already assigned a Mobile Credential

No action is taken.

For users with Yes in the Mobile Credential column and an invalid email or no email in the CSV

A warning is displayed that an invite will not be sent.

For users with No in the Mobile Credential column and are already assigned a Mobile Credential

Their Mobile Credential will be deleted.

For users with No in the Mobile Credential column and no Mobile Credential assigned

No action is taken.

Frequently asked questions

What can prevent users from being uploaded in bulk?

There are various factors that can prevent users from being uploaded in bulk

Attempting to create a user that already exists

Attempting to delete a user that does not exist

Attempting to edit a user that does not exist

Uploading a file that contains exact first/last name duplication

The.csv file contains duplicate credentials or PINs

The upload is trying to create a user with a credential or pin that is already owned by an existing user at the same level

The upload edits a credential or PIN of an existing user to match another user on the same level

The headers are configured or spelled incorrectly

Note: A.csv template can be downloaded at the top of the Bulk User Management page.

Data exists outside of the supported columns

Create rules and automation schedules [Dropdown Arrow]

The Smarter Access Control solution offers Access Plans, rules based on card swipes and other situations, schedules, and automation based on other devices.

Access Plans

Access Plans allow you to schedule when and which users can access specific Access Control doors. You can also select which users have panel or Z-Wave lock access. For more information about configuring an Access Plan, see Add an Access Control Access Plan.

Note: Security system and Z-Wave access cannot be scheduled on an Access Control account. Access Plans will continue to be followed while the door controller is without network connectivity.

Rules

Disarm on card swipe or PIN entry

Important: The account must be using an LTE module to use this rule.

Disarm on card swipe or PIN entry is a rule that disarms your security system when valid credentials are presented at the door of your choice. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For information about configuring this rule, see How can I have my panel disarm when I scan my Access Control keycard or enter my PIN?.

Important: The disarm on card swipe or PIN entry rule will not function if the door controller is without network connectivity.

First card unlocks door

First card unlocks door is a rule that can be used to unlock any door indefinitely when valid credentials are presented at the door of your choice. The selected door then remains unlocked until a locking schedule occurs or someone triggers the door to lock. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For information about configuring this rule, see Create a First Card Unlock rule.

Note: The first card unlocks door rule will continue to function while the door controller is without network connectivity.

Arm on double card swipe

Note: This rule is only available on accounts where an LTE module is being used. Certain readers may have a built-in delay when double swiping cards. This is to help prevent false double card swipes.

Arm on double card swipe is a rule that arms your security system when valid credentials are presented at the door of your choice. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For more information about configuring this rule, see How can I have my panel arm when I scan my Access Control keycard?.

Important: The arm or disarm on double card swipe rule will not function if the door controller is without network connectivity.

Lock or unlock on double card swipe

Lock or Unlock on double card swipe is a rule that arms the locks or unlocks a specific access control door when valid credentials are presented. This rule can be configured to work on specific days of the week and times or can be set to function at any time. For information on configuring this rule, see Create a Double Swipe to Lock/Unlock rule.

Note: The lock or unlock on double card swipe rule will continue to function while the access controller is without network connectivity.

First person in

The First person in rule can be used to unlock any door indefinitely when valid credentials are presented at a selected door. The selected door then remains unlocked until a locking schedule occurs or someone triggers the door to lock. This rule can be configured to work on specific days of the week and times or can be set to function at any time. For information on configuring this rule, see Create a First Person In rule.

Note: The first person in rule will continue to function while the door controller is without network connectivity.

Arm panel to lock or disarm to unlock Access Control doors

The Arm Panel to Lock or Disarm to Unlocks Access Control Doors rule allows customers to automatically trigger selected Access Control doors to lock or unlock when the panel is armed/disarmed, saving time and providing peace of mind when closing the business each day. For information about configuring this rule, see Create an Arm Panel to Lock or Disarm to Unlock Access Control Doors rule.

Important: The arm panel to lock or disarm to unlock Access Control doors rule will not function if the access controller is without network connectivity.

Schedules

Note: If the option to set business hours is not available, contact your service provider.

Lock/Unlock schedules allow users to configure doors to lock or unlock on specific days of the week and times, or can be set to follow the business hours previously set up on the account.

For information about configuring lock/unlock schedules, see Add an Access Control locking or unlocking schedule.

For information about configuring business hours, see Enable/configure business hours.

For information about how to configure Holiday Schedules that will pause locking/unlocking schedules and specific Access Plans, see Create an Access Control holiday schedule.

Note: The lock or unlock schedules will continue to function while the door controller is without network connectivity.

Scenes

Access Control doors can be added to any new or existing scene. This allows you to create unique scenes to open or close your business that triggers your security system, doors, locks, lights, and thermostats. For information about configuring scenes, see Can I add Access Control doors to a scene?.

Important: Scenes that include door actions will not function if the door controller is without network connectivity.

Video

The following are the Access Control event-triggered rules and SVR event markers

Door is accessed by allows users to create recording rules to capture videos of a user’s activity and specific doors.

Door denies access allows users to create recording rules to capture videos of failed access events and specific doors.

Door is forced open allows users to create recording rules to capture videos of specific doors that report as being forced open.

Door is held open allows users to create recording rules to capture videos of specific doors that report as being held open.

Important: Video rules triggered by door actions will not function if the door controller is without network connectivity.

Doorbell

Access Control doors can be locked, unlocked, and buzzed open using the doorbell live view interface.

[Access Control Doorbell Interaction]

Create an Access Control holiday schedule [Dropdown Arrow]

The Holiday Schedules feature allows users to pause all automation rules and lock/unlock schedules for Access Control doors on selected dates. By configuring Holiday Schedules, customers can choose to pause specific Access Plans within their account to prevent user entry on holidays.

Features

This feature is available for single system accounts.

When an Access Plan is set to Paused on the Manage Holidays page, the paused plans will not grant access on holidays.

For security panels or Z-Wave locks, access will remain active even if the Access Plan is paused on a holiday.

Note: Access plans will remain active on the holiday unless paused.

Holiday Schedules only affect automation rules limited to Access Control doors, such as First Person In, First Card Unlock, Double Swipe to Lock/Unlock, and scheduled door locking/unlocking. Automation rules involving other device types (e.g., Swipe to Disarm for alarm panels) will not be paused for holidays.

Create an Access Control holiday schedule

Access Control holiday schedules can be created using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Note: For locations within an Enterprise group, holiday schedules can only be created at the single system level.

To create an Access Control holiday schedule using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Actions.

In Actions, tap Manage Holidays.

  1. Tap Add.

In the Name field, enter the desired name for the holiday.

In Date, select the date of the holiday.

  1. Tap Save.

In Access Plans to Pause, tap to select either option for any Access Plans

Active for plans to still have access during holidays.

Paused for plans that should not have access on holidays.

  1. Tap Save.

To create an Access Control holiday schedule using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Access Plans.
  4. Click Actions, then click Manage Holidays.
  5. Click Add.

In the Name field, enter the desired name for the holiday.

  1. Click [Date Picker], then select the date of the holiday.
  2. Click Save.

In Access Plans to Pause, click to select either option for any Access Plans

Active for plans to still have access during holidays.

Paused for plans that should not have access on holidays.

  1. Click Save.

To create an Access Control holiday schedule using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Actions.

In Actions, tap Manage Holidays.

  1. Tap Add.

In the Name field, enter the desired name for the holiday.

In Date, select the date of the holiday.

  1. Tap Save.

In Access Plans to Pause, tap to select either option for any Access Plans

Active for plans to still have access during holidays.

Paused for plans that should not have access on holidays.

  1. Tap Save.

To create an Access Control holiday schedule using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Access Plans.
  4. Click Actions, then click Manage Holidays.
  5. Click Add.

In the Name field, enter the desired name for the holiday.

  1. Click [Date Picker], then select the date of the holiday.
  2. Click Save.

In Access Plans to Pause, click to select either option for any Access Plans

Active for plans to still have access during holidays.

Paused for plans that should not have access on holidays.

  1. Click Save.

Create Access Control notifications [Dropdown Arrow]

Standard and commercial notifications are available to create for Access Control.

System Event notifications

This notification can alert customers for two event types

Malfunction (loss of communication)

This will alert users when the controller is unable to communicate with Alarm.com.

Tamper

This will alert users when the access controller reports a tamper.

To create malfunction and/or tamper notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click System Event.
  5. Enter a name for the notification.
  6. Click to select the events to be notified for.

For malfunction notifications, click to select the A device is in malfunction checkbox.

For tamper notifications, click to select the Someone tries to tamper with a device checkbox.

  1. Click Add, then select the recipients to be notified.
  2. Click Save.

Access notifications

This will send a notification when specific people enter an access-controlled door during a specified timeframe.

To create Access notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Access.
  6. Enter a name for the notification.

In When, click to select which doors will trigger the notification.

In Is Accessed by, click to select which users will trigger the notification.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Unauthorized Access Attempt notifications

This will send a notification when somebody tries to use a badge with an inactive card.

To create Unauthorized Access Attempt notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Unauthorized Access Attempt.
  6. Enter a name for the notification.

In Send a notification when somebody tries to badge in with an inactive card at the following doors, click to select which doors will trigger the notification.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Door Forced Open notifications

This will send a notification when a door has been opened without badging in or triggering a request-to-exit device.

Note: This notification will only appear for accounts where an access door has been programmed to use a door sensor.

To c

[Condensed—see source link for remaining detail.]

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Getting_started_with_configuring_Access_Control_User_Access

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I have my panel arm when I scan my Access Control keycard?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Access Control panel can be set up to arm upon a double card swipe using the Alarm.com app or website. Important: The option to arm the panel upon a successful double card swipe is only available to panels using an LTE or Dual-Path module.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To add a rule to arm a security panel upon double card swipes using the Alarm.com app

  1. Log in to the app.
  2. Tap [Menu].
  3. Tap Automation.
  4. Tap [Add] to create a new rule.

Next to when, tap Select.

  1. Tap Door, then tap Next.

In Door, selected the desired door.

In Select Status, select Door Accessed with Double Swipe.

In Select Security Level, use the dropdown menu to select the desired User Group that will be eligible to trigger the rule.

Note: For information about how to designate a user to a specific user group, see Can Access Control automation rules be configured to only work with specific users?.

  1. Tap Done.
  2. Tap then to select the automation device and trigger.
  3. Tap Security Panel, then tap Next.

In Select Action, select Arm Stay or Arm Away, then tap Done.

Note: To avoid arming level conflicts, the option to create both a double swipe to arm stay rule and a double swipe to arm away rule for the same door is not possible.

  1. Enter the desired name for the rule.

If desired, next to Run at all times, tap Select to edit when the rule will run.

  1. Tap to select At All Times for the rule will be carried out any time of day.
  2. Tap to select Only during the following times to determine the specific days and times the rule will be carried out.
  3. Tap to select the days the rule will be active.

Using the Starting at dropdown menu, tap the start time for this rule.

Using the Ending at dropdown menu, tap the end time for this rule.

After selecting times for the rule to run, tap Done.

  1. Verify the rule is configured with the correct settings.
  2. Tap Save.

To add a rule to arm a security panel upon double card swipes using the GoSafer Security customer portal (powered by Alarm.com):

  1. Log in to the website.
  2. Click Automation.

In Rules, click Add New Rule.

  1. Click when to select the trigger device and action.
  2. Click Door, then click Next.

In Door, selected the desired door.

In Select Status, select Door Accessed with Double Swipe.

In Select Security Level, use the dropdown menu to select the desired User Group that will be eligible to trigger the rule.

Note: For information about how to designate a user to a specific user group, see Can Access Control automation rules be configured to only work with specific users?.

  1. Click Done.
  2. Click then to select the automation device and trigger.
  3. Click Security Panel, then click Next.

In Select Action, select Arm Stay or Arm Away, then click Done.

Note: To avoid arming level conflicts, the option to create both a double swipe to arm stay rule and a double swipe to arm away rule for the same door is not possible.

  1. Enter the desired name for the rule.

If desired, click Run at All Times to edit when the rule will run.

  1. Click to select At All Times for the rule will be carried out any time of day.
  2. Click to select Only during the following times to determine the specific days and times the rule will be carried out.
  3. Click to select the days the rule will be active.

Using the Starting at dropdown menu, select the start time for this rule.

Using the Ending at dropdown menu, select the end time for this rule.

After selecting times for the rule to run, click Done.

  1. Verify the rule is configured with the correct settings.
  2. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/How_can_I_have_my_panel_arm_when_I_scan_my_Access_Control_keycard

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I have my panel disarm when I scan my Access Control keycard or enter my PIN?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Access Control panel can be set up to disarm upon a single or double card swipe using the Alarm.com app and website. A single PIN entry can also be entered as a valid credential to disarm the panel. Important: The option to disarm the panel upon the successful card swipe or single PIN entry is only available to panels using an LTE or Dual-Path module.​​

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To add a rule to disarm a security panel upon card swipe using the Alarm.com app

  1. Log in to the app.
  2. Tap [Menu].
  3. Tap Automation.
  4. Tap [Add].
  5. Tap when to select the trigger device and action.
  6. Tap Door, then tap Next.

In Select Status, select either accessed, or Door Accessed with Double Swipe.

  1. Select accessed to require a single card swipe or single PIN entry to trigger the disarm.
  2. Select Door accessed with Double Swipe to require a double card swipe to trigger the disarm.

Note: Certain readers are capable of entering a PIN twice to trigger the disarm. For more information, contact your service provider.

In Select Security Level, use the dropdown menu to select the desired User Group that will be eligible to trigger the rule.

Note: For information about how to designate a user to a specific user group, see Can Access Control automation rules be configured to only work with specific users?.

  1. Tap Done.
  2. Tap then to select the trigger device and action.

In Select Feature, tap Security Panel, then tap Next.

In Select Action, tap Disarmed, then tap Done.

  1. Enter the desired name for the rule.

If desired, click Run at All Times to edit when the rule will run.

  1. Click to select At All Times __ for the rule will be carried out any time of day.
  2. Click to select Only during the following times to determine the specific days and times the rule will be carried out.
  3. Tap to select the days the rule will be active.

Using the Starting at dropdown menu, select the start time for this rule.

Using the Ending at dropdown menu, select the end time for this rule.

After selecting times for the rule to run, click Done.

  1. Verify the rule is configured with the correct settings.
  2. Click Save.

To add a rule to disarm a security panel upon card swipe using the Alarm.com website

  1. Log in to the website.
  2. Click Automation.

In Rules, click Add New Rule.

  1. Click when to select the trigger device and action.
  2. Click Door, then click Next.

In Select Status, select either accessed, or Door Accessed with Double Swipe.

  1. Select accessed to require a single card swipe or single PIN entry to trigger the disarm.
  2. Select Door accessed with Double Swipe to require a double card swipe to trigger the disarm.

Note: Certain readers are capable of entering a PIN twice to trigger the disarm. For more information, contact your service provider.

In Select Security Level, use the dropdown menu to select the desired User Group that will be eligible to trigger the rule.

Note: For information about how to designate a user to a specific user group, see Can Access Control automation rules be configured to only work with specific users?.

  1. Click Done.
  2. Click then to select the trigger device and action.

In Select Feature, click Security Panel, then click Next.

In Select Action, click Disarmed, then click Done.

  1. Enter the desired name for the rule.

If desired, click Run at all times to edit when the rule will run.

  1. Click to select At All Times for the rule will be carried out any time of day.
  2. Click to select Only during the following times to determine the specific days and times the rule will be carried out.
  3. Click to select the days the rule will be active.

Using the Starting at dropdown menu, click the start time for this rule.

Using the Ending at dropdown menu, click the end time for this rule.

After selecting times for the rule to run, click Done.

  1. Verify the rule is configured with the correct settings.
  2. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/How_can_I_have_my_panel_disarm_when_I_scan_my_Access_Control_keycard_or_enter_my_PIN

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I configure a siren to buzz if a door was held or forced open?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An input can be configured to trigger one or multiple Access Control doors with an Event-Triggered Rule using the GoSafer Security customer portal (powered by Alarm.com).

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To configure an Event-Triggered Rule for the siren when an Access Control door is held or forced open

Important: The Access Control door for the siren rule must have a door sensor programmed. Without a door sensor configured, the held open and forced open trigger actions will not be available.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Automation.
  3. Click Rules.
  4. Click Add New Rule and select Event-Triggered Rule (if applicable).
  5. Enter the desired name for the rule.

In Automate My, select Switches.

In When this event occurs, select Door Activity.

  1. Select the door that will trigger the siren and select is held open or is forced open.

Note: The held open event trigger time is set in the Add Door installation wizard or the Edit Door Sensor settings page for a door on the Partner Portal or Partner MobileTech app. Door held open events are not generated when the door is unlocked.

In Perform this action, select Turn ON when [door name] is held (or forced) open; Turn OFF when [door name] is closed.

In Select Devices, select which siren(s) the rule should apply to.

In During these time frames, select the desired time frames for the rule to operate.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/How_do_I_configure_a_siren_to_buzz_if_a_door_was_held_or_forced_open

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I configure an input to trigger one or multiple Access Control doors?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An input can be configured to trigger one or multiple Access Control doors with an Event-Triggered Rule using the GoSafer Security customer portal (powered by Alarm.com).

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To configure an Event-Triggered Rule to trigger Access Control doors

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Automation.
  3. Click Rules.
  4. Click Add New Rule and select Event-Triggered Rule (if applicable).
  5. Enter the desired name for the rule.

In Automate My, select Doors.

In When this event occurs, select Input Activity.

  1. Select which input and input action should trigger the doors.

In Perform this action, select the desired gate function.

In Select Devices, select which doors the rule should apply to.

In During these time frames, select the desired time frames for the rule to operate.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/How_do_I_configure_an_input_to_trigger_one_or_multiple_Access_Control_doors

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I schedule an auxiliary REX device to only function at a scheduled time?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An auxiliary REX device can be scheduled to only function at a scheduled time with an Event-Triggered Rule using the GoSafer Security customer portal (powered by Alarm.com).

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To configure an Event-Triggered Rule for an auxiliary REX device to only trigger an Access Control door at a scheduled time:

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Automation.
  3. Click Rules.
  4. Click Add New Rule and select Event-Triggered Rule (if applicable).
  5. Enter the desired name for the rule.

In Automate My, select Doors.

In When this event occurs, select Input Activity.

  1. Select which custom REX input and input action should trigger the doors.

In Perform this action, select the desired function.

In Select Devices, select which doors this rule should apply to.

In During these time frames, select the appropriate time frames for when the custom REX input device should trigger the previously selected doors.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/How_do_I_schedule_an_auxiliary_REX_device_to_only_function_at_a_scheduled_time

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Manage Access Plans

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Access Plans allow users to have access to specific doors at specific times. Access Plans can be managed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com). For more information, see Add an Access Plan. Advanced filters can be used to locate a specific user or subset of users. For more information, see Search for users with filters. Note: Changes to User Access will be sent to the system after 2 minutes of inactivity on the page.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To add an Access Plan using the Alarm.com app

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Actions, then select Add New Plan.
  5. Select an icon and enter a name for the Access Plan, then tap Next.
  6. Tap Add Users.
  7. Select which users to add to the plan, then tap Save.
  8. Tap Add Access Points.
  9. Select which Access Points to include in the plan, then tap Save.
  10. Tap Add Schedule.
  11. Select a schedule to apply to the plan, then tap Save.

Review the finalized Access Plan, then tap Save.

To add an Access Plan using the GoSafer Security customer portal (powered by Alarm.com)

Note: These instructions apply to single-system Access Plans. For information about Enterprise Access Plans, see What is an Enterprise Access Plan?.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Add New Plan.
  4. Select an icon and enter a name for the Access Plan, then click Next.
  5. Click Add Users.
  6. Select which users to add to the plan, then click Save.
  7. Click Add Access Points.
  8. Select which Access Points to include in the plan, then click Save.
  9. Click Add Schedule.
  10. Select a schedule to apply to the plan, then click Save.

Review the finalized Access Plan, then click Save.

To search for users with filters using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap Access Plans.
  5. Tap Users.
  6. Tap [Expand].
  7. Select the desired filters.

Once the desired filters are selected, tap out of the current dropdown to update the list.

To search for users with filters using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Users.
  4. Click Filter.
  5. Select the desired filters.

Once the desired filters are selected, click out of the current dropdown to update the list.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Manage_Access_Plans

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Temporary Access Plans

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Temporary Access Plans allow users with administrator permission to create and manage access control plans that start and expire automatically. For more information about creating temporary or delayed Access Control credentials, see Create delayed or temporary Access Control credentials.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2026-06-29

Procedure

To create Temporary Access Plans using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap More.
  3. Tap User Access.
  4. Tap [Down], then tap Access Plans.
  5. Tap Actions.

In Actions, tap Add New Plan.

  1. Enter a name for the Access Plan, then tap Next.
  2. Tap Add Schedule.
  3. Tap Temporary Access.

Configure the schedule as desired, then tap Save.

Configure the Users and Access points as desired.

  1. Tap Save.

To create Temporary Access Plans using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Access Plans.
  4. Click Add New Plan.
  5. Enter a name for the Access Plan, then click Next.
  6. Click Add Schedule.
  7. Click Temporary Access.

Configure the schedule as desired, then click Save.

Configure the Users and Access points as desired.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Temporary_Access_Plans

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is a Personal Access Plan?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Personal Access Plan applies to a single user and can be used to give a user scheduled Z-Wave lock and panel access. These devices cannot be scheduled using standard access plans due to scheduling incompatibilities between Z-Wave locks, panels, and Access Control doors. It is not possible to use Personal Access Plans for accounts with only Access Control doors securing all perimeter entrances, as they would become difficult to manage, and the Access Control schedules will naturally limit when users can access interior Z-Wave locks and the panel. Note: A user has one Personal Access Plan and they cannot be deleted.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2026-05-07

Procedure

To manage a Personal Access Plan using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Tap [Down], then tap Users.
  5. Tap [More Options] next to the desired user, then tap [Edit].

Important: A PIN is required before a Personal Access Plan can be configured. To add a PIN, click Add Credential, then click PIN.

In Access Plans, tap Manage Access.

  1. Tap Edit next to the desired user to manage their Personal Access Plan.

Note: If the Personal Access Plan has not been configured, the user will proceed to the initial configuration process. If the Personal Access Plan has already been configured, the options Access Points, Schedule, and Clear Plan will be available.

  1. Tap Add Access Points to select the desired access points, then tap Save.
  2. Tap Add Schedule to select the desired access times, then tap Save.
  3. Tap Clear Plan to clear the user's Personal Access Plan.
  4. Tap Save.

To manage a Personal Access Plan using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Users.
  4. Click [More Options] next to the desired user, then click [Edit].

Important: A PIN is required before a Personal Access Plan can be configured. To add a PIN, tap Add Credential, then tap PIN.

In Access Plans, click Manage Access.

  1. Click Edit next to the desired user to manage their Personal Access Plan.

Note: If the Personal Access Plan has not been configured, the user will proceed to the initial configuration process. If the Personal Access Plan has already been configured, the options Access Points, Schedule, and Clear Plan will be available.

  1. Click Access Points to select the desired access points, then click Save.
  2. Click Schedule to select the desired access times, then click Save.
  3. Click Clear Plan to clear the user's Personal Access Plan.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/What_is_a_Personal_Access_Plan

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What rules and automation does Alarm.com’s Smarter Access Control offer?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Smarter Access Control solution offers Access Plans, rules based on card swipes and other situations, schedules, and automation based on other devices.

PlatformGeneral / Device
Content typeTroubleshooting
Source last updated2025-10-28

Procedure

Access Plans

Access Plans allow you to schedule when and which users can access specific Access Control doors. You can also select which users have panel or Z-Wave lock access. For more information about configuring an Access Plan, see Add an Access Control Access Plan.

Note: Security system and Z-Wave access cannot be scheduled on an Access Control account. Access Plans will continue to be followed while the door controller is without network connectivity.

Rules

Disarm on card swipe or PIN entry

Important: The account must be using an LTE module to use this rule.

Disarm on card swipe or PIN entry is a rule that disarms your security system when valid credentials are presented at the door of your choice. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For information about configuring this rule, see How can I have my panel disarm when I scan my Access Control keycard or enter my PIN?.

Important: The disarm on card swipe or PIN entry rule will not function if the door controller is without network connectivity.

First card unlocks door

First card unlocks door is a rule that can be used to unlock any door indefinitely when valid credentials are presented at the door of your choice. The selected door then remains unlocked until a locking schedule occurs or someone triggers the door to lock. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For information about configuring this rule, see Create a First Card Unlock rule.

Note: The first card unlocks door rule will continue to function while the door controller is without network connectivity.

Arm on double card swipe

Note: This rule is only available on accounts where an LTE module is being used. Certain readers may have a built-in delay when double swiping cards. This is to help prevent false double card swipes.

Arm on double card swipe is a rule that arms your security system when valid credentials are presented at the door of your choice. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For more information about configuring this rule, see How can I have my panel arm when I scan my Access Control keycard?.

Important: The arm or disarm on double card swipe rule will not function if the door controller is without network connectivity.

Lock or unlock on double card swipe

Lock or Unlock on double card swipe is a rule that arms the locks or unlocks a specific access control door when valid credentials are presented. This rule can be configured to work on specific days of the week and times or can be set to function at any time. For information on configuring this rule, see Create a Double Swipe to Lock/Unlock rule.

Note: The lock or unlock on double card swipe rule will continue to function while the access controller is without network connectivity.

First person in

The First person in rule can be used to unlock any door indefinitely when valid credentials are presented at a selected door. The selected door then remains unlocked until a locking schedule occurs or someone triggers the door to lock. This rule can be configured to work on specific days of the week and times or can be set to function at any time. For information on configuring this rule, see Create a First Person In rule.

Note: The first person in rule will continue to function while the door controller is without network connectivity.

Arm panel to lock or disarm to unlock Access Control doors

The Arm Panel to Lock or Disarm to Unlocks Access Control Doors rule allows customers to automatically trigger selected Access Control doors to lock or unlock when the panel is armed/disarmed, saving time and providing peace of mind when closing the business each day. For information about configuring this rule, see Create an Arm Panel to Lock or Disarm to Unlock Access Control Doors rule.

Important: The arm panel to lock or disarm to unlock Access Control doors rule will not function if the access controller is without network connectivity.

Schedules

Note: If the option to set business hours is not available, contact your service provider.

Lock/Unlock schedules allow users to configure doors to lock or unlock on specific days of the week and times, or can be set to follow the business hours previously set up on the account.

For information about configuring lock/unlock schedules, see Add an Access Control locking or unlocking schedule.

For information about configuring business hours, see Enable/configure business hours.

For information about how to configure Holiday Schedules that will pause locking/unlocking schedules and specific Access Plans, see Create an Access Control holiday schedule.

Note: The lock or unlock schedules will continue to function while the door controller is without network connectivity.

Scenes

Access Control doors can be added to any new or existing scene. This allows you to create unique scenes to open or close your business that triggers your security system, doors, locks, lights, and thermostats. For information about configuring scenes, see Can I add Access Control doors to a scene?.

Important: Scenes that include door actions will not function if the door controller is without network connectivity.

Video

The following are the Access Control event-triggered rules and SVR event markers

Door is accessed by allows users to create recording rules to capture videos of a user’s activity and specific doors.

Door denies access allows users to create recording rules to capture videos of failed access events and specific doors.

Door is forced open allows users to create recording rules to capture videos of specific doors that report as being forced open.

Door is held open allows users to create recording rules to capture videos of specific doors that report as being held open.

Important: Video rules triggered by door actions will not function if the door controller is without network connectivity.

Doorbell

Access Control doors can be locked, unlocked, and buzzed open using the doorbell live view interface.

[Access Control Doorbell Interaction]

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/What_rules_and_automation_does_Alarm.coms_Smarter_Access_Control_offer

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Which Access Control card formats are supported?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com’s Access Control solution supports a wide range of credential card formats used across commercial and enterprise access systems.

PlatformGeneral / Device
Content typeReference
Source last updated2026-03-06

Procedure

Alarm.com's Access Control solution supports the following card formats

Vanderbilt 32-Bit Mifare CSN

Vanderbilt 34S

Vanderbilt 35-Bit Corporate 1000

Vanderbilt 37-Bit (H10304)

Vanderbilt 40x

Vanderbilt 26-Bit

26-Bit HID (H10301)

35-Bit HID (H51644)

33-Bit XCEED-ID P33D

50-Bit RBH50

37-Bit PCSC AWID

33-Bit (D10202)

45-Bit Salto UBOX

37-Bit H10302

37-Bit H10304

33-Bit RS2 R901592C

75-Bit pivClass

107-Bit PIV

34-Bit N1002

40-Bit Casi

37-Bit HID PointGaurd MDI

36-Bit HID Simplex

31-Bit HID ADT

200-Bit PIV

40-Bit XceedID

32-Bit Kastle Systems

35-Bit HID Corporate 1000

128-Bit PIV-I

IDentiSmart XceedID 32-bit (MiFare)

Mifare Type A Classic

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Which_Access_Control_card_formats_are_supported

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Which notifications are available for Access Control?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Standard and commercial notifications are available to create for Access Control.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

System Event notifications

This notification can alert customers for two event types

Malfunction (loss of communication)

This will alert users when the controller is unable to communicate with Alarm.com.

Tamper

This will alert users when the access controller reports a tamper.

To create malfunction and/or tamper notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click System Event.
  5. Enter a name for the notification.
  6. Click to select the events to be notified for.

For malfunction notifications, click to select the A device is in malfunction checkbox.

For tamper notifications, click to select the Someone tries to tamper with a device checkbox.

  1. Click Add, then select the recipients to be notified.
  2. Click Save.

Access notifications

This will send a notification when specific people enter an access-controlled door during a specified timeframe.

To create Access notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Access.
  6. Enter a name for the notification.

In When, click to select which doors will trigger the notification.

In Is Accessed by, click to select which users will trigger the notification.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Unauthorized Access Attempt notifications

This will send a notification when somebody tries to use a badge with an inactive card.

To create Unauthorized Access Attempt notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Unauthorized Access Attempt.
  6. Enter a name for the notification.

In Send a notification when somebody tries to badge in with an inactive card at the following doors, click to select which doors will trigger the notification.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Door Forced Open notifications

This will send a notification when a door has been opened without badging in or triggering a request-to-exit device.

Note: This notification will only appear for accounts where an access door has been programmed to use a door sensor.

To create Door Forced Open notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Door Forced Open.
  6. Enter a name for the notification.

In When, click to select which doors will trigger the notification.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Door Held Open notifications

This will send a notification when a door has been propped open.

Note: This notification will only appear for accounts where an access door has been programmed to use a door sensor.

To create Door Held Open notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Door Held Open.
  6. Enter a name for the notification.

In When, click to select which doors will trigger the notification.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Door Left Unlocked notifications

This will send a notification when any door is left unlocked at a specified time.

Note: This notification will only appear for accounts where an access door has been programmed to use a door sensor.

To create Door Left Unlocked notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Door Left Unlocked.
  6. Enter a name for the notification.

In When any of these doors, click to select which doors will trigger the notification.

Using the Are not locked at dropdowns, click to select the time when the doors should be locked.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Door Activity notifications

This will send a notification when any door is locked or unlocked.

Note: This notification will only appear for accounts where an access door has been programmed to use a door sensor.

To create Door Activity notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click Door Activity.
  6. Enter a name for the notification.

In When, click to select which doors will trigger the notification.

In Is, click to select whether the door being locked or unlocked will trigger the notificatoin.

In During this time frame, click to select the time frame the notification will be active.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

User Access Start/Expire notifications

This will send a notification when a user's access credentials are about to start or expire with the option to manage access.

To create User Access Start/Expire notifications using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Business.
  5. Click User Access Start/Expire.
  6. Enter a name for the notification.

In When a user's access is about to, click to select either Start or Expire.

Using the Notify dropdown menu, select when to notify the user 1 day before, 2 days before, or 3 days before.

In Recipients, click Add to select the desired recipients to be notified, then click Close.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Which_notifications_are_available_for_Access_Control

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why does the Activity show "Failed Access" when scanning an Access Control card?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This message indicates that a known user's card or pin has attempted to access the listed door and failed, or the credential used is not associated with a user. Complete the following troubleshooting if the Activity shows Failed Access.

PlatformApp + Web
Content typeTroubleshooting
Source last updated2025-06-04

Procedure

To verify the credential using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Click Users.
  4. Click [More Options] next to the user in question.
  5. Verify the credential (Badge or Pin Number) displays on the User Profile.

To verify the credential using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.​​
  4. Tap [Down] next to Access Plans.
  5. Tap Users.
  6. Tap [More Options] next to the user in question.
  7. Verify the credential (Badge or Pin Number) displays on the User Profile.

If the credential being used is not associated with a user, see Assign an Access Control card or PIN to a user.

To verify the user and their credentials using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Verify the doors are associated with the access plan.

[Userui8]

  1. Click Edit, followed by Users.

[Userui9]

  1. Verify that the User is selected in the Users List.

[Userui10]

To verify the user and their credentials using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Verify the doors are associated with the access plan.
  5. Tap Edit, and then select Users.
  6. Verify that the user is selected in the Users List.

If the user is not a part of the correct access plan or the doors are not associated with the plan, Add an Access Control Access Plan.

To verify the user is allowed access using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click User Access.
  3. Verify that the timetable is active for the current time and or day.

[Userui14]

To verify the user is allowed access using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap User Access.
  4. Verify that the timetable is active for the current time and or day.

If the current timetable is not correct, see Add an Access Control Access Plan to adjust the timetable.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Why_does_the_Activity_show_Failed_Access_when_scanning_an_Access_Control_card

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why does the reader continuously beep when the door is buzzed open?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If the reader continuously beeps when the door is buzzed open, it likely is caused by incorrect wiring.

PlatformGeneral / Device
Content typeFAQ / Explanation
Source last updated2026-03-26

Procedure

If the reader continuously beeps when the door is buzzed open, it likely is caused by incorrect wiring.

  1. Verify the LED and BZR (buzzer/beeper) wiring from the proximity reader to the controller or expansion terminals are correct. It is likely these wires have been swapped and need to be reversed.

If the wiring is verified and correct, contact your service provider or manufacturer of the proximity reader.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Why_does_the_reader_continuously_beep_when_the_door_is_buzzed_open

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Commercial Management

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Commercial Management, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

PlatformGeneral / Device
Content typeTroubleshooting
Source last updated2023-03-16

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Commercial report does not have a PDF attachment

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Commercial reports can be viewed as a web version using a browser or as a downloadable PDF file. However, as of October 13, 2022, reports that were not created or modified since June 22, 2020 have had their PDF email attachments removed. If a customer is no longer receiving a PDF attachment with their report and they want to be receiving the PDF, they can edit the report and reattach the PDF using the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To attach a PDF using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Activity.
  3. Click Reports.
  4. Select the desired report.

Using the Attachments dropdown menu, select Attach PDF.

  1. Click Save.

To attach a PDF using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Reports.
  4. Tap [Edit] next to the desired report.

Using the Attachments dropdown menu, select Attach PDF.

  1. Tap Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management/Commercial_report_does_not_have_a_PDF_attachment

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an auto re-arming rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Automated System Re-Arming is a feature that lets you program your security system to automatically switch to an Armed state if specific criteria are met.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create an Auto Re-Arming rule

Rules can only be created and updated using the GoSafer Security customer portal (powered by Alarm.com).

Note: If an Auto Re-Arming schedule needs to be adjusted, click Delete for the current schedule that needs adjustments, and then create a new Auto Re-Arming Schedule with the adjustment.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Automation.
  3. Click Auto Re-Arming.

Note: If business hours are set up, you can choose to Use business hours in Choose Schedule Type to auto re-arm the system after a specified timeframe of inactivity outside of business operating hours.

In Create Auto Re-Arming Schedule, use the dropdown menus to select the automated system action and the desired duration of inactivity.

If business hours are not used for the Auto Re-Arming schedule, use the dropdown menus to select what days and hours of the day the re-arming schedule is active.

  1. Verify the Auto Re-Arming schedule is configured as desired.
  2. Click Save.

Frequently asked questions

Can Auto Re-Arming be used with a partitioned system?

Yes. Auto Re-Arming supports partitioned systems. You can choose to automatically re-arm an individual partition or all partitions when creating an Auto Re-Arming schedule.

What is considered as no system activity?

Auto Re-Arming takes into consideration every security sensor on the system when it is looking for no activity on the system. The system looks for no activity on all the sensors before auto re-arming the partition.

Only security sensors affect auto re-arming system activity. Activity on other types of equipment (e.g., Z-Wave lights turning on/off, door locks locking/unlocking, etc.) are not considered as system activity for Auto Re-Arming.

Can more than one Auto Re-Arming schedule be set up?

Yes. Multiple Auto Re-Arming schedules can be set up for various times throughout the day.

Note: Schedules can also be set up to start in the evening and end in the morning of the following day.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management/Create_an_auto_rearming_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enable/configure business hours

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Business hours make it easier to setup and manage commercial features like reporting, arming schedules, auto re-arming and notifications.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To apply Business Hours to single locations

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the individual location name is selected and not the Enterprise Group name.

If an Enterprise Group is selected, use the dropdown menu to select the individual location. Enterprise Groups have [Group Property] next to the Enterprise name, whereas individual locations will have [Enterprise Open] next to the location name.

  1. Click Settings.
  2. Click Business Hours.
  3. Click the Enable Business Hours toggle switch to enable Business Hours.

Note: A default schedule for Business Hours will display.

[Single System Business Hours]

  1. Click anywhere in the desired day's schedule to edit Business Hours.
  2. Select the desired times.

In Employee Arrival, use the Start and End dropdown menus to select the timeframe that employees will arrive.

In Business Hours, use the Start and End dropdown menus to select the Business Hours.

In Employee Departure, use the Start and End dropdown menus to select the timeframe that employees will depart.

  1. Click Copy to have Employee Arrival, Business Hours, and Employee Departure​​​​​​ times copied to other days of the week.
  2. Click Business Closed to have no Business Hours for the selected day.

[Business Hours Times]

Important: There must be no overlap between Employee Arrival, Business Hours, or Employee Departure​​​​​.

  1. Click to expand View Exception and Alert Preview to view how Open/Close events will be classified based on the currently selected Business Hours.
  2. Click Save.

Important: In order to save, Business Hours must be set for every day of the week. Use the Business Closed option for days when the business is not open.

To create a Business Hours template for locations within a group

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise Group is selected, and not a location name.

If a location is selected, use the dropdown menu to select the Enterprise Group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Settings.
  2. Click Business Hours.
  3. Click an existing business hours template to edit existing hours, or click Create new template to set new Business Hours.

Note: Business Hours will be applied only to the primary partition of each location that uses the template. This can be changed in the location's settings.

  1. Click to select Enable Business Hours.

Configure the Business Hours as desired for each day of the week.

  1. Click Copy to copy the selected Business Hours to other days of the week.

Note: In order to save, Business Hours must be set for every day of the week. There is a Closed option for days of the week that the business is not open.

Under Location Selection, click to select which locations the Business Hours apply to.

If All Locations is selected, all locations under that Enterprise group will be selected.

If Partial Access is selected, a pop-up window will appear allowing you to select which locations you would like to apply the Business Hours to.

If No Locations is selected, none of the Enterprise locations will be given the selected Business Hours.

  1. Click Save.

Can Business Hours affect certain notifications and report?

Yes. The following report and notifications require Business Hours to be set to be available

Reports

Location Open/Close Report - This report shows the Open/Close events for the location.

Notifications

  1. Opened Unexpectedly - This sends a notification when the system was disarmed after closing hours and before arrival hours.

Not Opened On Time - This sends a notification when the system was not disarmed during arrival hours.

Not Closed On Time - This sends a notification when the system was not armed during closing hours.

For more information about how to generate a Smarter Business Report, see Generate a Smarter Business Report.

Which time zone will the Business Hours follow?

Business Hours follow whichever time zone is set for the account.

Will Business Hours alerts and exceptions send notifications?

No. Enabling Business Hours causes Open/Close events at that location to be classified as On Time, Early, Late, or Unexpected. This classification will be included in the locations where you already see Open/Close events. To receive notifications or reports relating to Open/Close events, use the Notifications and Reports pages.

Is there a way to copy Business Hours for use across multiple days?

Yes. After setting up the hours for one day, click Copy to select as many days as desired.

Does editing location hours automatically arm or disarm the system?

No. It only uses the arm/disarm status of the system to provide information on the Locations page.

To automatically arm and disarm at certain times, set up arming schedules. For more information about automatic arming and disarming, see Create/edit an arming schedule.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management/Enable_configure_business_hours

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Getting started with a Commercial account

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This video walks through some of the basic features associated with an Alarm.com Commercial account.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2026-03-06

Procedure

For additional information about how to manage specific aspects of a commercial account, see Commercial Management.

For more information about how to contact your service provider, see Contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management/Getting_started_with_a_Commercial_account

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I opt-into or out of 24/7 Managed Access?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Save time and money while preserving your business's security by allowing your service provider to manage your system for you. Using 24/7 Managed Access, you will remain in control of your account, including the ability to determine the security categories your service provider manages (e.g., Arming & Disarming, View Live Video and Images, User Code Management, Login Management), while maintaining the ability to update or revoke your service provider's access at any time.

PlatformCustomer Website
Content typeFAQ / Explanation
Source last updated2025-06-04

Procedure

To grant access to your service provider

Contact your service provider to let them know you are interested in 24/7 Managed Access.

When they request access to your business accounts or Community management accounts, you will receive an email with a link to log in and approve access.

Once logged in, agree to the terms and conditions.

[Customer Managed Access Agreement]

To manage access settings

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Settings.
  3. Click 24/7 Managed Access Settings.
  4. Click Opt-Out of Managed Access or select which specific features should be excluded.

[Managed Access Settings]

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management/How_can_I_opt-in_or_out_of_24_7_Managed_Access

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Commercial Notifications

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Commercial Notifications, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2024-07-24

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Door was left open notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A door was left open notification can notify users of a door/window that has been left open for a specified time period, or if specific users leave the premises while the sensor is open.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit a Door was left open notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap to select the Door was left open notification.

If the notification has not been created

  1. Tap [Add].
  2. Tap Use A Template.

In Business, tap Door was left open.

Name the new notification.

In When any of these sensors, select the sensors to be notified about.

In Is Left Open, select either

For this duration to select the amount of time the sensor must remain open before sending the notification.

When select people cross a Geo-Fence to select when specific users enter or exit a location.

In During this timeframe, select either of the following

At All Times to be notified at all times.

Only during the following times to select specific days and times to be notified.

In Recipients, tap Add.

  1. Tap the entries in Address Book to be notified or tap Add Contact to add a new Address Book entry.
  2. Tap Close.
  3. Verify the notification is configured with the correct settings.
  4. Tap Save.

To create/edit a Door was left open notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] next to the Door was left open notification.

If the notification has not been created

  1. Click New Notification.
  2. Click Business.
  3. Click Door was left open.

Name the notification rule.

In When any of these sensors, select the sensors to be notified about.

In Is Left Open, select either of the following

For this duration to select how long a door is left open.

When select people cross a Geo-Fence to select when specific users enter or exit a location.

In During this timeframe, select either of the following

At All Times to be notified at all times.

Only during the following times to select specific days and times to be notified.

In Recipients, click Add to choose notification recipients.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_a_Door_was_left_open_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Not closed on time notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A not closed on time notification can notify users if the system was not armed during the closing hours specified.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

Create/edit a Not closed on time notification

Not closed on time notifications can be created and edited using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

To create/edit a Not closed on time notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap to select the not closed on time notification.

If the notification has not been created

  1. Tap [Create%2F%2Fedit a not closed on time notification] [Add].
  2. Tap to expand Use A Template.

In Business, tap More.

  1. Tap Not closed on time.
  2. Enter the desired name for the notification rule.

In When the selected events occur, select Not Closed on Time.

In Recipients, tap Add to select notification recipients.

  1. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  2. Tap Close.
  3. Verify the notification is configured with the correct settings.
  4. Tap Save.

To create/edit a Not closed on time notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] for the Not closed on time notification.

If the notification has not been created

  1. Click New Notification.
  2. Click to select Business.
  3. Click Not closed on time.
  4. Enter the desired name for the notification rule.

In When the selected events occur, select Not Closed on Time.

In Recipients, click Add to select notification recipients.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create%2F%2Fedit_a_not_closed_on_time_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Not open on time notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A not open on time notification can notify users if the system was not disarmed during the arrival hours specified.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

Create/edit a Not open on time notification

A Not open on time notification can be created and edited using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

To create/edit a Not open on time notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap to select the not open on time notification.

If the notification has not been created

  1. Tap [Add].
  2. Tap to expand Use A Template.

In Business, tap More.

  1. Tap Not open on time.
  2. Enter the desired name for the notification.

In When the selected events occur, select Not Opened on Time.

In Recipients, tap Add to select notification recipients.

  1. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  2. Tap Close.
  3. Verify the notification is configured with the correct settings.
  4. Tap Save.

To create/edit a Not open on time notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] for the not open on time notification.

If the notification has not been created

  1. Click New Notification.
  2. Click to select Business.
  3. Click Not open on time.
  4. Enter the desired name for the notification rule.

In When the selected events occur, select Not Opened on Time.

In Recipients, click Add to select notification recipients.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create%2F%2Fedit_a_not_open_on_time_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Silent alarm reported notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A silent alarm reported notification can notify users if a silent alarm has been reported by an employee.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit a Silent alarm reported notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap to select the silent alarm reported notification.

If the notification has not been created

  1. Tap [Add].
  2. Tap Use A Template.

In Business, tap More.

  1. Tap Silent alarm reported.

Name the notification rule.

In When Alarm of type, select Audible, Silent, or both.

In Is reported by, select Any Sensor unless a specific sensor is to be monitored.

Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

  1. Tap Add.
  2. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  3. Tap Close.
  4. Verify the notification is configured with the correct settings.
  5. Press Save.

To create/edit a Silent alarm reported notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] for the silent alarm reported notification.

If the notification has not been created

  1. Click New Notification.
  2. Click to select Business.
  3. Click Silent alarm reported.

Name the notification rule.

In When Alarm of type, click Silent.

In Is reported by, select Any Sensor unless a specific sensor is to be monitored.

Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

To choose notification recipients, click Add.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_a_silent_alarm_reported_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a disarming supervision notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A disarming supervision notification can notify users if the system has not been disarmed by a certain time.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit a disarming supervision notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap to select the disarming supervision notification.

If the notification has not been created

  1. Tap [Add].
  2. Tap to expand Create Your Own.
  3. Tap Disarming Supervision.

Name the notification.

In Send an Arming Reminder if the system is NOT Disarmed, select either

At a specific time to enter the desired time.

When selected people cross a Geo-Fence to select the users and whether to notify when they enter or exit. Additionally, select which Geo-Fence should be the trigger and the times the rule should be in effect.

In When the system has not been disarmed by, select the desired time.

In On the selected days, select either At all times or Only during the following times to choose when the rule should be in effect.

In Recipients, tap Add.

In Address Book, tap on the recipient you would like to receive the notification.

  1. Tap Close.
  2. Verify the notification is configured with the correct settings.
  3. Tap Save.

To create/edit a disarming supervision notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] for the disarming supervision notification.

If the notification has not been created

  1. Click New Notification.
  2. Click Disarming Supervision.

Name the notification rule.

In Send an Arming Reminder if the system is NOT disarmed, select either

At a specific time to select a specific time the system should be disarmed by.

When selected people cross a Geo-Fence to select the users and whether to notify when they enter or exit. Additionally, select which Geo-Fence should be the trigger and the times the rule should be in effect.

In On the selected days, select either At all times or Only during the following times to choose when the rule should be in effect.

In Recipients, click Add to select who will receive this notification.

  1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_a_disarming_supervision_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit an Alarm reported notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An alarm reported notification can notify users if there has been an alarm event at the property.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit an Alarm reported notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap to select the Alarm reported notification.

If the notification has not been created

  1. Tap [Add].
  2. Tap Use A Template.

In Business, tap Alarm reported.

Name the notification rule.

In When Alarm of type, select Audible, Silent, or both.

In Is reported by, select Any Sensor unless a specific sensor is to be monitored.

Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

  1. Tap Add.
  2. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  3. Tap Close.
  4. Verify the notification is configured with the correct settings.
  5. Tap Save.

To create/edit an Alarm reported notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] for the alarm reported notification.

If the notification has not been created

  1. Click New Notification.
  2. Click to select Business.
  3. Click Alarm reported.

Name the notification rule.

In When Alarm of type, select the alarm types to receive notifications about.

In Is reported by, select Any Sensor unless a specific sensor is to be monitored.

Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

To choose notification recipients, click Add.

  1. Click the entries in Address Book to be notified, or click +New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_an_alarm_reported_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit an Employee arming activity notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An employee arming activity notification can notify users when and who is opening up for the day and closing down for the night.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit an Employee arming activity notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap to select the employee arming activity notification.

If the notification has not been created

  1. Tap [Add].
  2. Tap Use A Template.

In Business, tap More.

  1. Tap Employee arming activity.

Name the notification rule.

In When, select Any User or Keyfob or select Select Users and Keyfobs for specific users.

In Performs any of these system actions, select any of the following

Disarm notifies when the panel is disarmed.

Arm Stay notifies when the panel is set to Arm Stay.

Arm Away notifies when the panel is set to Arm Away.

In During this time frame, select one of the following

At All Times to allow notifications at all times.

Only During the Following Times to specify specific dates and times to allow notifications.

In Notification Filtering, select any desired filtering options

Do not send notifications that occur within a certain timeframe of the last notification.

Do not send notifications when any of the following Geo-Devices are inside the selected Geo-Fence.

To choose notification recipients, tap Add.

  1. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  2. Tap Close.
  3. Verify the notification is configured with the correct settings.
  4. Tap Save.

To create/edit an Employee arming activity notification using the GoSafer Security customer portal (powered by Alarm.com):

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] for the employee arming activity notification.

If the notification has not been created

  1. Click New Notification.
  2. Click to select Business.
  3. Click Employee arming activity.

Name the notification rule.

In When, select Any User or Keyfob or select Select Users and Keyfobs for specific users.

In During this time frame, select either of the following

At all times to allow notifications at all times.

Only during the following times to specific dates and times to allow notifications.

In Notification Filtering, select any desired filtering options

Do not send notifications that occur within a certain timeframe of the last notification.

Do not send notifications when any of the following Geo-Devices are inside the selected Geo-Fence.

To choose notification recipients, click Add.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_an_employee_arming_activity_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit an Opened Unexpectedly notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Opened Unexpectedly notification can notify users if the system was disarmed after closing hours and before arrival hours.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit an Opened Unexpectedly notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].

To edit the notification, tap Opened Unexpectedly.

If the notification has not been created

  1. Tap [Add].
  2. Tap Use A Template.

In Business, tap Opened Unexpectedly.

Name the notification rule.

In When the selected events occur, select the events to receive notifications about.

To choose notification recipients, tap Add.

  1. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  2. Tap Close.
  3. Verify the notification is configured with the correct settings.
  4. Tap Save.

To create/edit an Opened Unexpectedly notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.

To edit the notification, click [Edit] for the Opened Unexpectedly notification.

If the notification has not been created

  1. Click New Notification.
  2. Click to select Business.
  3. Click Opened Unexpectedly.

Name the notification rule.

  1. Select Opened Unexpectedly.

To choose notification recipients, click Add.

  1. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_an_Opened_Unexpectedly_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit an arming supervision notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An arming supervision notification can notify users if the system has not been armed by a certain time.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create an arming supervision notification using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Notifications.
  4. Tap [Settings].
  5. Tap [Add].
  6. Tap Create Your Own.
  7. Tap Arming Supervision.

Name the new notification rule.

In Send an Arming Reminder if the system is NOT armed, select one of the following

At a specific time to enter a desired time.

When selected people cross a Geo-Fence to select the desired Geo-Devices.

In On the selected days, tap to select either At All Times or Only During the Following Times to define specific times.

  1. Tap Add.
  2. Tap to select the entries in the address book to be notified.

If a contact is not listed

  1. Tap Add Contact to add a new address book entry.
  2. Enter the new contact's information, then tap Add Contact.
  3. Tap Close.

Note: To remove recipients, tap [Close] to remove the desired notification recipient.

  1. Verify the notification is configured with the correct settings.
  2. Tap Save.

To create an arming supervision notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Notifications.
  3. Click New Notification.
  4. Click Arming Supervision.

Name the new notification rule.

In Send an Arming Reminder if the system is NOT armed, select one of the following

At a specific time to enter a desired time.

When selected people cross a Geo-Fence to select the desired Geo-Devices.

In On the selected days, click to select either At All Times or Only During the Following Times to define specific times.

To choose notification recipients, click Add.

  1. Click to select the entries in the address book to be notified.

If a contact is not listed

  1. Click New to add a new address book entry.
  2. Enter the new contact's information, then click Add Contact.
  3. Click Close.

Note: To remove recipients, tap [Close] to remove the desired notification recipient.

  1. Verify the notification is configured with the correct settings.
  2. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Notifications/Create_edit_an_arming_supervision_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add a Location to an Enterprise Group - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Locations can be added to an Enterprise Group.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Add_a_Location_to_an_Enterprise_Group_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add a Location to be managed in a Multi-Level Group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Locations can be added and managed in a Multi-Level Group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

The Subgroup has not been created

Before a location can be added to a Multi-Level Group, it must be added to a Subgroup.

To create a Subgroup

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Manage Groups.
  3. Click [Add] Subgroup.
  4. Enter a name for the Subgroup.
  5. Click Save.

After the Subgroup has been created, a location can be added to a Multi-Level Group. For more information, see The Subgroup has been created.

The Subgroup has been created

After the Subgroup has been created, locations can be added to the Multi-Level Group.

To add a location to a Multi-Level Group

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Manage Groups.

In the desired Subgroup, click [Add].

  1. Enter the location's Administrator login name and password to add.
  2. Click Confirm.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Add_a_Location_to_be_managed_in_a_Multi-Level_Group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add a Login to Multiple Locations - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Logins can be added to multiple locations within an Enterprise Group.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Add_a_Login_to_Multiple_Locations_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add a User Code to multiple locations - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

User Codes can be added to multiple locations.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Add_a_User_Code_to_multiple_locations_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add a location to an Enterprise system

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Locations can either be added to an Enterprise group during account creation so the new system is part of one of the Enterprise groups on first log-in or after the account has been created using the GoSafer Security customer portal (powered by Alarm.com). There is no limit to the number of locations that can be added to an Enterprise group. Note: To add a location, the location must use a supported service package. For more information, contact your service provider. It is also recommended to use the primary login of the account when adding a location to the Enterprise group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-08-07

Procedure

  1. Add locations to an Enterprise system

To add locations to an Enterprise system using the GoSafer Security customer portal (powered by Alarm.com)

Important: The login used must have Administrator permissions in the group where the new location will be added.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Manage Groups.
  2. Click [Add] next to the desired group.
  3. Enter the login information of the new location.
  4. Click Confirm.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Add_a_location_to_an_Enterprise_system

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add a new location to a group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Add new locations to an existing group to manage and make changes across multiple properties at once.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2026-05-28

Procedure

To add a new location to a group

Note: The login used must have Administrator permissions in the group where the new location will be added.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Manage Groups.
  2. Click [Add] next to the desired group.
  3. Enter an Administrator login name and password for the location.

[Add Location1]

Note: The login used must have Administrator permissions in the group where the new location will be added.

  1. Click Confirm.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Add_a_new_location_to_a_group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add an existing login to an Enterprise Group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Existing logins can be added to a location management group using the website.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To add an existing login to an Enterprise Group using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Using the locations dropdown menu, select the desired group.

  1. Click Users.
  2. Click Manage Logins.
  3. Click Add Group Login.
  4. Click Associate Login to enter the login name and email of an existing login to allow it access to the group.

In Login Name, enter the login name for the existing login.

In Email Address, enter the email address for the existing login.

Using the Role dropdown menu, select the desired role for the login.

  1. Select the desired permissions for the login.
  2. Click Save.

For more information about adding logins to a group, see Create a new group login.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Add_an_existing_login_to_an_Enterprise_Group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can single system user codes be replaced with Enterprise user codes?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

No. Single system user codes cannot be replaced with Enterprise user codes. To replace a single system user with an Enterprise equivalent, the user for the single system user must be deleted and then recreated at the Enterprise level using the GoSafer Security customer portal (powered by Alarm.com).

PlatformCustomer Website
Content typeTroubleshooting
Source last updated2026-06-15

Procedure

To delete a single system user

Before you begin, export the current panel slot numbers as a backup reference. This report shows all users and their assigned slot numbers across all systems in the group. If users need to be manually restored after an error, this file will be the only reference. PIN codes are not included in the export. For more information, see Export panel slot numbers for a group.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Use the dropdown menu to select the single system location.

Note: Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

  1. Click Users.
  2. Click [More Options] next to the desired user, then click Delete.

Create and update users at the Enterprise level

Users can be created and existing users can be updated using the GoSafer Security customer portal (powered by Alarm.com).

To create a user at the Enterprise level

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Use the dropdown menu to select the Enterprise group.

Note: Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

  1. Click Users.
  2. Click Add User.
  3. Enter the desired name for the user, then click Create.

In Set Access Code, enter the desired code or click Generate Code, then click Save and Continue.

In Set Access Period, select the schedule or time frame the user will have access for, then click Save and Continue. For more information about scheduled or temporary panel users, see Configure Scheduled and Temporary panel user codes.

In Access Type, select the desired access type.

  1. Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
  2. Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
  3. Select Set By Location to select the desired access based on location.
  4. Select No Device Access to restrict access to all devices on all locations within any group.
  5. Click Save. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site.

Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly.

  1. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

To edit an existing user at the Enterprise level

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Use the dropdown menu to select the Enterprise group.

Note: Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

  1. Click Users.
  2. Click [More Options] next to the desired user, then click Edit.

In Access Information, click Access Code.

In Set Access Code, enter the desired code or click Generate Code, then click Save and Continue.

In Access Information, click Access Period.

In Set Access Period, select the schedule or time frame the user will have access for, then click Save and Continue. For more information about scheduled or temporary panel users, see Configure Scheduled and Temporary panel user codes.

In Access Information, click Access Type.

In Access Type, select the desired access type.

  1. Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
  2. Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
  3. Select Set By Location to select the desired access based on location.
  4. Select No Device Access to restrict access to all devices on all locations within any group.

Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly.

  1. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Can_single_system_user_codes_be_replaced_with_Enterprise_user_codes

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the name of an Enterprise group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Location management group names can be changed using the website.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To change the name of an Enterprise group using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Manage Groups.
  2. Click [Edit] next to the desired Enterprise group.
  3. Enter the new name, then click Done.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Change_the_name_of_an_Enterprise_group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create Enterprise Notifications - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Enterprise notifications allow recipients to receive notifications for all locations in an Enterprise group and can be managed using the {{customersite}}.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_Enterprise_Notifications_-_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a Business Hours Template

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Business hours make it easier to configure and manage commercial features like reporting, arming schedules, auto re-arming, and notifications.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create a Business Hours Templates

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.

  1. Click Settings.
  2. Click Business Hours.
  3. Click Create New Template.

Note: Business hours will only be applied to the primary partition of each location that uses the template. This can be changed in the location's settings.

You are able to name the template, select the day of the week, define hours the location should be open, and set windows when employees should be arriving and departing.

By clicking on Copy, you can select multiple days of the week to apply these selections to. You can also define whether this template will apply to All Locations, or click on Partial Locations to select from a list of all locations included in the Enterprise.

[Business Hours]

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_Business_Hours_Template

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a Smarter Business Report - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Smarter Business Reports provide comprehensive insights into the activity of a location or business.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_Smarter_Business_Report_-_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a User Activity Report

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

With User Activity Reports, you can gain added visibility into employee access to your Access Control doors. Compare expected in-office days against real employee activity to get an enhanced line of sight into workforce trends and make more informed business decisions.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2026-04-23

Procedure

To create a User Activity Report using the Alarm.com app

  1. Log in to the Alarm.com app.

If applicable, select the desired Enterprise location or group.

  1. Tap [More Options].
  2. Tap Reports.
  3. Tap [Add].
  4. Tap User Activity Report.

Configure the report.

Using the Attachments dropdown menu, select the desired report attachment type.

In Recipients, tap Select recipients to select existing recipients, or tap Create Recipient to create a new one.

  1. Tap Save.

To create a User Activity Report using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

If applicable, select the desired Enterprise location or group.

  1. Click Activity.
  2. Click Reports.
  3. Click Add.
  4. Click User Activity Report.

Configure the report.

Using the Attachments dropdown menu, select the desired report attachment type.

In Recipients, click Select recipients to select existing recipients, or click Create Recipient to create a new one.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_User_Activity_Report

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a group Alarm Reported notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An alarm reported notification can notify users if there has been an alarm event at any of the properties in the group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create a group Alarm Reported notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Select the desired group from the locations dropdown menu.
  3. Click Notifications.
  4. Click New Notification.
  5. Click Business.
  6. Click Alarm Reported.

Name the new notification rule.

In When Alarm of type, select the types of alarms to report.

In Is reported by, select either

Any Sensor to be notified about alarms on any sensor.

Specific Sensor to be notified about alarms on specific sensors you select.

To choose notification recipients, click Add.

  1. Click the entries in the Address Book that are to be notified, or click the New button to add a new address book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.

Note: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_group_Alarm_Reported_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a new Enterprise group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A new Enterprise group can be created if your account is not yet associated to a group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2023-05-12

Procedure

To create the first Enterprise group

  1. Log into the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Settings.
  3. Click Multi-Location Management.
  4. Click Continue to begin creating a new Enterprise group.
  5. Click to select if other systems are going to be associated with the new Enterprise group, then click Continue.
  6. Enter a name for the Enterprise group, then click Continue.
  7. Select the Enterprise group logins that should have administrator roles for the group, then click Finish.

For more information about Enterprise Location Management, see Enterprise groups - Getting Started.

To create an additional Enterprise group

  1. Log into the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Manage Groups.
  3. Click Add Enterprise Group.
  4. Enter the desired name for the Enterprise group, then click Save.
  5. Select the Enterprise group logins that should have administrator roles for the group, then click Finish.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_new_Enterprise_group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a new group thermostat schedule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Group thermostat schedules allow you to manage thermostats across locations at once.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create a new group thermostat schedule using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Select the desired group from the locations dropdown menu.
  3. Click Settings.
  4. Click Thermostat Schedules.
  5. Click Create New Template.

In the Schedule Name field, enter the desired name for the schedule.

  1. Click Heat for a heat schedule or Cool for cool schedule.

Make the desired changes to the thermostat template.

In Location Selection, click to select which locations the template will apply to.

Note: If desired, click Apply this schedule by default to any locations added to the group to any location added to the group.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_new_group_thermostat_schedule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a new group user

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Creating individual user codes for each person in your group help keep your system secure.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create a new group user using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Select the group from the locations dropdown menu.
  4. Tap Users.
  5. Tap [Add].
  6. Enter the user's first and last name, then tap Create.

In Set Access Code, enter the desired code or tap Generate Code, then click Save and Continue.

In Set Access Period, select the access type (i.e., At All Times, Restricted Schedule, or Temporary Access), then tap Save and Continue.

In Access Type, select the desired type of access for the user

  1. Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
  2. Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
  3. Select Set By Location to select the desired access based on location.
  4. Select No Device Access to restrict access to all devices on all locations within any group.
  5. Tap Save. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site.

Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly.

  1. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

To create a new group user using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Select the group from the locations dropdown menu.
  3. Click Users.
  4. Click Add User.
  5. Enter the user's first and last name, then click Create.

In Access Code, enter the desired code or click Generate Code, then click Save and Continue.

In Set Access Period, select the access type (i.e., At All Times, Restricted Schedule, or Temporary Access), then click Save and Continue.

In Access Type, select the desired type of access for the user

  1. Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
  2. Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
  3. Select Set By Location to select the desired access based on location.
  4. Select No Device Access to grant the user no access to any devices on any locations within any group.
  5. Click Save. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site.

Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly.

  1. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_new_group_user

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an Enterprise Group - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Enterprise Groups can be created using the GoSafer Security customer portal.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_an_Enterprise_Group_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an Enterprise Water Meter Configuration template

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Setting up a Water Meter Configuration template for an Enterprise group allows for consistent behavior across locations in the Enterprise group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create a new water meter template using GoSafer Security customer portal (powered by Alarm.com)

Note: Multiple templates can be created to serve different portions of a given group.

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com) with an Enterprise login.
  2. Click Settings.
  3. Click Water Settings.
  4. Click Water Meter Configuration.

In Water Meter Configuration, click

[Add] Template - Create a new Water Meter Configuration template

[Edit] - Edit the corresponding existing Water Meter Configuration template

[Delete] - Delete the corresponding existing Water Meter Configuration template

  1. Enter a name for the template.
  2. Select the desired Flow Threshold, Flow Timer, Flow Shut Valve, and Flow Sound Buzzer parameters for High, Medium, and Low flows for the template.

In Location Selection, select which locations the template should be applied to.

All Locations - This will apply the template to all existing locations.

Partial Locations - This will allow the template to only be applied to selected locations.

No Locations - This template will not be applied to any locations.

If any new property should have the settings applied to it, click to select Apply this Template by default to any location(s) added to the group.

  1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_an_Enterprise_Water_Meter_Configuration_template

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create and manage Multi-Level Enterprise Groups

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Multi-Level Enterprise Groups are higher-level groups that allow users with Multi-Level Enterprise Groups to view and access individual Enterprise groups and the locations within each group. To help with understanding this page, note the following terms:

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

  1. Add multiple groups into one higher-level view
  2. Adding multiple groups into one higher-level view is useful if there are multiple groups in the multi-system access dropdown menu. These groups can be added to a new Multi-Level Enterprise Group.

To create a Multi-Level Enterprise Group by adding multiple groups into one higher-level view

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Manage Groups.
  2. Click + Enterprise Group.

In the New Enterprise Group field, enter a name for the new Multi-Level Enterprise Group.

In Group Type, select Group containing other groups to contain other groups, then select the groups to be added.

  1. Click Save.

In Elevate Additional Child Group Logins, click to select any other Administrator logins that you want to elevate to parent logins.

  1. Click Move.

Note: This action can be changed, and logins can always be promoted to the Multi-Level Enterprise Group manually later.

The process is complete. The Multi-Level Enterprise Group will be listed In the upper-left dropdown, and the list of subgroups will be listed below.

Note: There may be a delay between creating the new Multi-Level Enterprise Group Enterprise and when it appears on the Partner Portal. Refresh the information through the Partner Portal to check for updates.

When the Multi-Level Enterprise Group creation is successful, a list of subgroups contained within the Multi-Level Enterprise Group will appear. Click to expand [Down] to the left of the group name to display the list of systems within that subgroup.

Subdivide the current group into easy-to-manage subgroups

Subdividing the current group into easy-to-manage subgroups is useful when the user has one group that is very large.

To create a Multi-Level Enterprise Group by subdividing the current group

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Manage Groups.
  2. Click + Subgroup.

Note: The current group will be elevated and become a Multi-Level Enterprise Group.

  1. Enter a name for the subgroup, then click Save.

Note: Click [More Options] to create additional subgroups and split up the one large group into multiple subgroups. For instructions on creating additional subgroups, see the video below.

Create a Multi-Level Enterprise Group with few locations

Creating a Multi-Level Enterprise Group by adding multiple groups into one higher-level view or by subdividing the current group into easy-to-manage subgroups is helpful when there are many groups and locations. For accounts that have few locations, a Multi-Level Enterprise Group can be created separately.

To create a Multi-Level Enterprise Group with few locations

  1. Verify that an Enterprise Group has been created. For more information, see Create a new Enterprise group.
  2. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  3. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Manage Groups.
  2. Click + Enterprise Group.

In the New Enterprise Group field, enter a name for the new Multi-Level Enterprise Group.

In Group Type, select Group containing other groups, then select the existing Enterprise Group.

  1. Click Save.

In Elevate Additional Child Group Logins, click to select any other Administrator logins that you want to elevate to parent logins.

  1. Click Move.

Note: This action can be changed, and logins can always be promoted to the Multi-Level Enterprise Group manually later.

The process is complete. The first subgroup will be listed below.

Note: There may be a delay between creating the new Multi-Level Enterprise Group Enterprise and when it appears on the Partner Portal. Refresh the information through the Partner Portal to check for updates.

When the Multi-Level Enterprise Group creation is successful, a list of subgroups contained within the Multi-Level Enterprise Group will appear. Click to expand [Down] to the left of the group name to display the list of systems within that subgroup.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_and_manage_Multi-Level_Enterprise_Groups

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a group Employee arming activity notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An employee arming activity notification can notify users when and who is opening up for the day and closing down for the night at any of the properties in the group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit a group Employee arming activity notification using the GoSafer Security customer portal (powered by Alarm.com):

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Using the Locations dropdown menu, select the desired group.

  1. Click Notifications.

To edit the notification, click [Edit] for the employee arming activity notification.

If the notification has not been created

  1. Click New Notification.
  2. Click to select Business.
  3. Click Employee arming activity.
  4. Enter the desired name the notification rule.

Using the When dropdown menu, select either of the following

Any User or Keyfob to be notified about any user arming/disarming.

  1. Select Users and Keyfobs to be notified about specific users.

In During this time frame, select either

At All Times to always receive notifications.

Only During the Following Times to only receive notifications during a specified time.

In Notification Filtering, select desired settings to limit notifications that are sent.

To choose notification recipients, click Add.

  1. Click the entries in the Address Book that are to be notified, or click New to add a new address book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_edit_a_group_Employee_arming_activity_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a group Not open on time notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A not open on time notification can notify users if the system was not disarmed during the arrival hours specified at any of the properties in the group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit a group Not open on time notification using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Using the Locations dropdown menu, select the desired group.

  1. Click Notifications.

To edit the notification, click [Edit] for the not open on time notification.

If the notification has not been created

  1. Click New Notification.
  2. Click Business.
  3. Click Not open on time.
  4. Enter the desired name for the notification rule.
  5. Click to select Not Opened on Time.

In Recipients, click Add to add notification recipients.

  1. Select the entries in the Address Book that are to be notified, or click New to add a new address book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_edit_a_group_Not_open_on_time_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a group Opened Unexpectedly notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Opened Unexpectedly notification can notify users if the system was disarmed after closing hours and before arrival hours at any of the properties in the group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit a group Opened Unexpectedly notification

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Using the Locations dropdown menu, select the desired group.

  1. Click Notifications.

If the notification has already been created, click [Edit] on the Opened Unexpectedly notification to edit the notification.

If the notification has not been created

  1. Click New Notification.
  2. Click Business.
  3. Click Opened Unexpectedly.

In the Notification name field, enter the desired name for the notification rule.

In When the selected events occur, click to select Opened Unexpectedly.

In Recipients, click Add to choose notification recipients.

  1. Click to select the entries in the Address Book that are to be notified, or click New to add a new address book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_edit_a_group_Opened_Unexpectedly_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a group silent alarm reported notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A silent alarm reported notification can notify users if a silent alarm has been reported by an employee at any of the properties in the group.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To create/edit a group silent alarm reported using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Using the Locations dropdown menu, select the desired group.

  1. Click Notifications.

To edit the notification, click [Edit] for the silent alarm reported notification.

If the notification has not been created

  1. Click New Notification.
  2. Click Business.
  3. Click Silent alarm reported.
  4. Enter the desired name for the notification rule.

In When Alarm of type, click to select Silent.

Using the Is reported by dropdown menu, select Any Sensor or Specific Sensor to receive reports from a specific sensor.

Note: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

In Recipients, click Add to choose notification recipients.

  1. Click the entries in the Address Book that are to be notified, or click New to add a new address book entry.
  2. Click Close.
  3. Verify the notification is configured with the correct settings.
  4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_edit_a_group_silent_alarm_reported_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Cross-Dealer Groups

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Cross-Dealer Enterprise Groups allow businesses to manage locations owned by multiple Alarm.com dealers within a single Enterprise Group.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-09-24

Procedure

Features

Consistent user interface for customers after joining a Cross-Dealer Group. The only visible difference is the Dealer branding.

All standard Enterprise Group features remain available except 24/7 Managed Access.

To create a Multi-Dealer Enterprise Group

Important: All dealers of the group must support Cross-Dealer Enterprise Groups for this feature to work properly. A dealer that does not support Cross-Dealer Groups cannot have the locations added to a Cross-Dealer Group.

In most cases, creating a Multi-Dealer Group should be initiated using a customer login. This can be done the same as creating any other group. There are various ways including adding a location to an Enterprise system, creating a new Enterprise group, adding multiple groups into one higher-level view, or moving a location between groups.

For more information about adding a location to an Enterprise system, see Add a location to an Enterprise system.

For more information about creating a new Enterprise group, see Create a new Enterprise group.

For more information about adding multiple groups into one higher-level view, see Create and manage Multi-Level Enterprise Groups.

For more information about moving a location between groups, see Move a location between Enterprise Groups Video.

Frequently asked questions

How will I know which dealer to ask for support?

Dealer information can be found for a location specific location using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

To find dealer information using the Alarm.com app

  1. Log in to the Alarm.com app.

Using the location dropdown, select the desired location.

  1. Tap Support.

In Support, view the dealer's contact information or submit a support ticket.

To find dealer information using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

Using the location dropdown, select the desired location.

  1. Click Support.

In Support, view the dealer's contact information or submit a support ticket.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Cross-Dealer_Groups

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Delete an Enterprise group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Enterprise groups can be deleted using the website. When a group is deleted, all of the logins/systems associated with each other through the deleted group will no longer be associated with each …

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2026-03-11

Procedure

To delete an Enterprise group

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Click Manage Groups.
  2. Click [More Options], then click Delete.

In the popup, click to select the deletion verification.

  1. Click Remove.

Note: Enterprise groups can also be deleted when removing the last location in the group. If you remove the final location in a group, you will see the following prompt which will allow you to delete the group.

[Enterprise Remote Locations]

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Delete_an_Enterprise_group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enable or edit Smarter Business Reports

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Smarter Business Reports can be enabled using the website.

PlatformApp + Web
Content typeTroubleshooting
Source last updated2025-06-04

Procedure

To enable or edit Smarter Business Reports using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Tap [Menu].
  3. Tap Reports.

Create a new report or edit an existing one.

To create a new report, tap [Add], then select the type of report to be generated.

The following reports are recommended for optimum awareness of any issues, trends, and peak activity times at your business:

To edit an existing report, tap [More Options] next to the desired report, then tap [Edit].

Note: To delete an existing report, tap [More Options] next to the desired report, then tap [Delete].

  1. Enter the desired name for the report.

Configure the notification.

In Locations to include in the report, select All Locations to have the report apply to all locations or Only the following locations to select the desired locations.

[Report]

Note: Selecting locations to include in a report is only available with Business Activity Analytics reports (i.e., Occupancy + People Counting, Crowd Gathering, and Queue Monitoring) or with specific reports (i.e., Location Summary, Sensor Activity, SBTM Temperature History, Arming Disarming, Access History, Alarms Issues, Location Open/Close, and Video Health). For more information, contact your service provider.

In Recipients, click Add to select report recipients in the Address Book or click New to add a new Address Book entry.

  1. Click Save.

Note: For reports that include all locations, recipients will receive notifications from all locations in the group. If a recipient only wants notifications from one location in the group, the notification needs to be created at the single system level. For more information about how to create a notification for a single system or location, see Configure notification recipients.

Configure the report, then tap Save.

To enable or edit Smarter Business Reports using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Activity.
  3. Click Reports.

Create a new report or edit an existing one.

To create a new report, click [Add], then select the type of report to be generated.

The following reports are recommended for optimum awareness of any issues, trends, and peak activity times at your business:

[Add Reports 2]

To edit an existing report, click [Edit] next to the desired report.

Note: To delete an existing report, click [Delete] next to the desired report.

  1. Enter the desired name for the report.

Configure the notification.

In Locations to include in the report, select All Locations to have the report apply to all locations or Only the following locations to select the desired locations.

[Report]

Note: Selecting locations to include in a report is only available with Business Activity Analytics reports (i.e., Occupancy + People Counting, Crowd Gathering, and Queue Monitoring) or with specific reports (i.e., Location Summary, Sensor Activity, SBTM Temperature History, Arming Disarming, Access History, Alarms Issues, Location Open/Close, and Video Health). For more information, contact your service provider.

In Recipients, click Add to select report recipients in the Address Book or click New to add a new Address Book entry.

  1. Click Save.

Note: For reports that include all locations, recipients will receive notifications from all locations in the group. If a recipient only wants notifications from one location in the group, the notification needs to be created at the single system level. For more information about how to create a notification for a single system or location, see Configure notification recipients.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Enable_or_edit_Smarter_Business_Reports

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enterprise Camera Groups - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Enterprise Camera Groups are a way for users to organize their video streams on the Live Video page.

PlatformGeneral / Device
Content typeReference
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Enterprise_Camera_Groups_-_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enterprise groups - Getting Started

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Enterprise groups allows you to manage security, automation, and business intelligence across two or more locations. You can also conveniently view the status and recent activity for multiple systems on one page. For more information about Enterprise groups, see What is an Enterprise group?.

PlatformApp + Web
Content typeTroubleshooting
Source last updated2026-06-15

Procedure

Configure an Enterprise group

Locations may be put into at most one Enterprise group. This can be done using the GoSafer Security customer portal (powered by Alarm.com).

Note: The accounts must be with the same dealer to be added to the same group. For accounts with different dealers, Cross-Dealer Enterprise Groups are supported in some cases. For more information, see Cross-Dealer Groups.

For more information about adding locations to an existing Enterprise group, see Add a new location to a group.

For more information about creating an Enterprise group, see Create a new Enterprise group.

Set up an Enterprise user

To allow user access to the panel locally on-site, create a new group user to add new user codes locally to the system. Creating a group user code does not give the user remote access to the GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app for the system. For more information about adding group users, see Create a new group user.

To allow user remote access to the system using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com), create a new group login for the system. Creating a group login does not give the user a local code for on-site access to the panel. For more information about adding a group login, see Create a new group login.

Some best practices for setting up Enterprise users

Before you begin, export the current panel slot numbers as a backup reference. This report shows all users and their assigned slot numbers across all systems in the group. If users need to be manually restored after an error, this file will be the only reference. PIN codes are not included in the export. For more information, see Export panel slot numbers for a group.

Determine which account will be the primary login (e.g., corporate office, headquarters). Create the first Enterprise group under this account. The primary login will have administrator rights to manage the Enterprise group.

An Enterprise user can be granted access to multiple locations within a group of locations. An Enterprise Administrator can configure permissions for Enterprise Users so that they have access to all locations, some locations, or no locations within a group. One possible reason to set up an Enterprise User without access to any locations would be for them to receive notifications but not be able to disarm a system.

  1. Enterprise users with location access need a user code. Once added through the Alarm.com GoSafer Security customer portal (powered by Alarm.com), this user code is pushed to the alarm panel for each location where they will be granted access to panels, keypads, or smart locks.
  2. Add an email and/or phone number of the Enterprise user so they can receive email/text notifications (e.g., alarms, open/close emails).

If applicable, add cards and PIN codes to allow Access Control users to gain access to doors with card readers or keypads.

If you have existing User codes on the Single System level that you would like span across multiple locations, the users must be deleted from individual locations and recreated on the Enterprise Group level.

Removing users from a single system and adding to Enterprise

If the user is currently receiving text or push notifications, please make note of their mobile carrier and other details that will need to be entered again when the user is recreated.

For Concord and Neo panels must be disarmed when adding or removing users.

Once a user is added to Enterprise, do not arm, enter programming, send other remote commands, or power cycle the panel for 5 to 10 minutes after adding a user.

After a user is deleted, select the refresh icon on the top right corner of the webpage. If this is not done, the GoSafer Security customer portal (powered by Alarm.com) may display a warning message saying the code is already in use when you try to recreate the user in the Enterprise.

  1. Add business hours

Business hours make it easier to configure and manage commercial features like reporting, arming schedules, auto re-arming, and notifications.

For information about creating a business hours template to apply to locations, see Create a Business Hours Template.

  1. Add reports

Smarter Business Reports allow further awareness of what is happening at each location. For information about enabling reports, see Enable Smarter Business Reports.

  1. Add notifications

By setting up notifications, you will have constant awareness of what is happening at your business, even when you are not there. For more information about creating and editing notifications, see Create/edit Enterprise Notifications.

For more information about the different types of notifications that can be created, see Enterprise Location Management.

  1. Enterprise group best practices

There are various ways to set up Enterprise groups and get the most from them depending on the customer's situation.

Scenario 1

Various managers can be given different levels of access to specific locations.

Example: The customer has 8 restaurants and each restaurant has its own manager

and staff. There are also 2 regional managers. The customer wants the owner and regional manager to to oversee and control access to all locations while allowing each individual manager to control access and staffing for their specific location.

For this example, it is recommended that the owner and regional managers be given

logins to the Enterprise group and have their user profiles created at the Enterprise

level. Their Enterprise login will allow them to manage each of the properties based

on the login permissions and their Enterprise user profiles can be given access to

any device that exists in the group from the Enterprise level.

The owner or regional manager can then give individual store managers login access to their specific location so they can manage their staff at the single system level. The Enterprise logins can still make changes if needed, and any access granted to the Enterprise Users

cannot be overridden by a single system login.

Scenario 2

Employee access may vary or change frequently.

Example: The customer manages eight warehouses with minimal local staffing but has a network of 30 drivers that may need access to one or multiple sites at any given

time.

For this example, it is recommended to create the majority of the user profiles on

the Enterprise level. The drivers may need access to multiple sites at a time, so managing them at the Enterprise level would allow the customer to grant a specific driver access to multiple properties using a few clicks. It is recommended to limit the number of single system users to avoid duplicate users and credentials from being created by accident. For this type of setup, it is not uncommon for only the default master user to exist on most of the properties.

Video tutorials

Create an Enterprise Group

  1. Add a Location to an Enterprise Group

Move a location between Enterprise Groups

  1. Add a User Code to multiple locations
  2. Add a Login to Multiple Locations

Using the Location Summary Page

All locations in a group can be viewed using the GoSafer Security customer portal (powered by Alarm.com). For more information, see View group Locations.

Create a Smarter Business Report

Create Enterprise Notifications

  1. Enterprise Camera Groups

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Enterprise_Dashboard_-_Getting_Started

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Export panel slot numbers for a group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The panel slot numbers report shows all users and user codes associated with any system in the group.

PlatformCustomer Website
Content typeReference
Source last updated2025-06-04

Procedure

To export panel slot numbers using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Select the desired group from the locations dropdown menu.
  3. Click Users.
  4. Click More, then click Export Panel Slot Numbers.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Export_panel_slot_numbers_for_a_group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Move a location between Enterprise Groups - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Locations can be moved between Enterprise Groups.

PlatformGeneral / Device
Content typeReference
Source last updated2023-02-20

Procedure

Open the source article for the current video or reference material.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Move_a_location_between_Enterprise_Groups_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Move/remove a location from a group

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Locations can be moved between groups or removed from a group using the website.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

To move a location between groups

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.

  1. Click Manage Groups.
  2. Select the desired locations to move.
  3. Click Move.
  4. Select the group to move the locations to.
  5. Click Next.
  6. Click to select whether or not users associated with the moving location should retain access to the location.

Note: Only group-level users can be selected to retain access to a location.

  1. Click Move.

To remove a location from a group

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.

  1. Click Manage Groups.
  2. Select the desired locations to remove.
  3. Click Remove.
  4. Click to select whether or not users associated with the moving location should retain access to the location.

Note: Only group-level users can be selected to retain access to a location.

  1. Click Remove.

[Enterprise Remote Locations]

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Move_or_remove_a_location_from_a_group

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Multi-Level Enterprise Groups on Mobile

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Multi-Level Enterprise Groups are available using the Alarm.com app enabling customers to view organizational hierarchy, manage users, and have a unified platform for their multi-location business. This ensures access and location management are effectively and seamlessly managed in one place by a single person or group of administrators. For more information about creating Enterprise Groups, see Create and manage Multi-Level Enterprise Groups. To help with understanding this page, note the following terms:

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

How it works

Customers can assign a three-tiered organization on the GoSafer Security customer portal (powered by Alarm.com) and view their Multi-Level Enterprise Groups on their mobile device. A new hierarchy of dropdown menus will appear on the Alarm.com app, which includes an overview of each subgroup and individual location. The mobile navigation menu will be manageable across large groups and display business status, alarm panels, and access points for each location. Now, customers will have a single unified platform, with the added convenience of mobile view.

Features

See all Locations across all Subgroups displayed on a single page of the Alarm.com for Business platform

Display business status, alarm panels, and access points for each Location within each Subgroup

Create and manage Access Plans and assign as needed to the Parent Group, Subgroup(s), or Location(s)

  1. Select and deploy User Access by Parent Group, Subgroup, Location, or device

To access Multi-Level Enterprise Groups using the Alarm.com Alarm.com app

  1. Log in to the Alarm.com Alarm.com app.
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.

  1. Tap Locations.
  2. Tap Manage Groups.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Elevated_Enterprise_Groups_on_Mobile

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Multi-Location Management

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Multi-Location Management, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

PlatformCustomer Website
Content typeHow-to / Configuration
Source last updated2026-03-06

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Multi-location Activity on Mobile

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Multi-Location Activity on Mobile allows customers to monitor recent activity across all group locations in one place. Insights on sensors, opening/closing times, video analytics, and more can be accessed at-a-glance instantly allowing you complete visibility and command over their business operations from the Alarm.com Alarm.com app.

PlatformApp + Web
Content typeTroubleshooting
Source last updated2025-12-03

Procedure

Features

View all system events at a glance and chronologically, along with any associated images and video thumbnails

Apply multiple filters to quickly locate specific activity

  1. Select time zone settings that best align with each location

To access Multi-Location Activity

  1. Log in to the Alarm.com app.

If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

  1. Tap Activity to view the Multi-Location activity.
  2. Tap [Filter] to filter the activity. For more information, see Event filters.

Note: Tap [Schedule] to adjust the timezones for the activity.

Event filters

The following activity can be viewed across locations

Low battery reported

Lost power

Lights on/off

Locks locked/unlocked

Water sensor issue

Sump pump issue

Doorbell call

Smoke/CO sensor event

Temperature sensor issue

Door Accessed

Unauthorized Access Attempt

Door Held Open

Door Forced Open

Business hour warnings

  1. Opened on time

Closed on time

  1. Opened early

Closed unexpectedly

  1. Opened late

Closed late

Unexpected wellness activity

Alarms

Arming/disarming

Point central access

Point central vrm dashboard

Website Logins

Failed logins

Sensor Open/close

Video clips

Video Device Not Responding

Image sensor events

Image sensor events with context

Battery/Power Failure

Tamper/Malfunction

Sensor Bypassed

"other event"

Backup

Image Sensor events exclude deleted

Location open/close

Wellness activity

Wellness communication

Last Meaningful Events For Wellness

Relevant Events to be Displayed to the Customer

Access Control

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Multi-location_Activity_on_Mobile

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Promote users

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Promoting a user moves them from a lower level to the group level. It also finds duplicate users and merges them together.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2025-06-04

Procedure

Are there any users that would not have the option to be promoted?

Yes. Certain users will not have the option to be promoted. This includes the Master user, a duress code user, any users who are already Enterprise users, and any users that are part of a user group on a single system level.

How are duplicates detected?

Duplicates are detected by looking for an exact credential and last name match. The users must have the same name and the same credentials at different sites to be detected as a duplicate.

Note: If two users have the same name, but have different credentials at different locations, they will not be detected as duplicates.

What happens when a user is promoted?

When a user is promoted, the name and history of the user who was originally selected will be retained. All other users will be merged into the original user.

The merged user will maintain device access by staying in the lower-level Access Plan and can be edited from the immediate next-level group. The merged users will be removed from reports and notification subscriptions.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Promote_users

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Push Notifications for Enterprise Groups

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Push notifications for Enterprise Groups can be enabled to deliver real-time alerts directly to mobile devices. Push notification recipients can be customized based on their group level (e.g., region, specific location, etc.) ensuring the right teams receive critical updates. By integrating push notifications into the app, customers can streamline group communications, reduce reliance on SMS and email, and enjoy an enhanced in-app experience.

PlatformApp + Web
Content typeHow-to / Configuration
Source last updated2026-04-22

Procedure

To rename or delete a Push Device using the Alarm.com app

  1. Log in to the Alarm.com app.
  2. Select the specific group-level.
  3. Tap [More Options].
  4. Tap Users or Users Access.
  5. Tap [Options] next to the desired Push Device, then tap [Edit].

To rename the Push Device

  1. Tap [Edit] next the to the device name.
  2. Enter the desired first and last names for the device, then tap Save.

To delete the Push Device, tap Delete User.

To rename or delete a Push Device using the GoSafer Security customer portal (powered by Alarm.com)

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Select the specific group-level.
  3. Click Users or Users Access.
  4. Click [Options] next to the desired Push Device, then click [Edit].

To rename the Push Device

  1. Click [Edit] next the to the device name.
  2. Enter the desired first and last names for the device, then click Save.

To delete the Push Device, click Delete User.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Push_Notifications_for_Enterprise_Groups

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Using the Location Summary Page - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

All locations in a group can be viewed using the GoSafer Security customer portal (powered by Alarm.com). For more information, see View group Locations.

PlatformCustomer Website
Content typeReference
Source last updated2023-02-20

Procedure

All locations in a group can be viewed using the GoSafer Security customer portal (powered by Alarm.com). For more information, see View group Locations.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Using_the_Location_Summary_Page_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View group Locations

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can view and sort all locations in a group by security or thermostat status.

PlatformCustomer Website
Content typeReference
Source last updated2025-06-04

Procedure

To view group locations

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Click Locations.

Use the filters to filter locations by status or condition.

  1. Enter a search term in the Search field to search locations by name.
  2. Click Summary to view the business status of each location.
  3. Click Thermostats to view the thermostat status of each location.
  4. Click Temperatures to view the temperature status of each location.
  5. Click Video to view the video status of each location.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/View_group_Locations

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What Enterprise Group management options are available?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

There are various Enterprise Group management options available using the GoSafer Security customer portal (powered by Alarm.com). For more information about Enterprise Group management, see Create and manage Multi-Level Enterprise Groups.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2024-05-24

Procedure

Actions on locations

Create an Enterprise Group by adding locations to it

  1. Add a location to an existing group
  2. Remove a location from a group

Move locations between groups

Group management

Rename a group

Delete a group

Create an empty group

Group movement

Create a Parent Group by adding Subgroups

  1. Add a group to an existing group

Create a Parent Group by adding a Subgroup to a Standalone Group

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/What_Enterprise_Group_management_options_are_available

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why do the location selections disappear on Enterprise Business Hours?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Enterprise Business hours are templates. Once they are sent out to the location, the location can edit them and resave them. To make a change to a location, the template must be sent out again. Upon navigating to the Enterprise Business Hours Template, locations must be re-selected to be sent out.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2022-11-02

Procedure

  1. Enterprise Business hours are templates. Once they are sent out to the location, the location can edit them and resave them. To make a change to a location, the template must be sent out again. Upon navigating to the Enterprise Business Hours Template, locations must be re-selected to be sent out.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Why_do_the_location_selections_disappear_on_Enterprise_Business_Hours

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.