# View which user sent remote commands to the system

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

When a remote command (i.e., arming/disarming, etc.) is sent from the app or website, the user's login name that sent the command appears in the activity history.

<table id="bkmrk-platformapp-%2B-web-co"> <tbody> <tr><th>Platform</th><td>App + Web</td></tr> <tr><th>Content type</th><td>Reference</td></tr> <tr><th>Source last updated</th><td>2025-11-07</td></tr> </tbody></table>

## Procedure

<div class="gosafer-inline-media gosafer-table-preserved">**Step-by-step guide:** Screenshots and videos are placed with the instruction they illustrate.

When a remote command (e.g., arming/disarming, etc.) is sent from the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app, the user's login name that sent the command appears in the activity history.

**Note**: Remote arming and disarming commands use the master user's code. Therefore, the activity history will display the remote command from the user's login name along with an arm or disarm event from the master user.

It is recommended to create a separate login for each user who is going to be sending remote commands to the system. For more information about creating logins, see <u>[Create a new login](https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Create_a_secondary_login)</u>.

For information about navigating to the activity history, see [<u>View the system activity history</u>](https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/View_the_system_activity_history).

<div><span></span>### **Examples of activity**

The following examples are of how arming/disarming appears in the activity history on the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) when it is armed/disarmed remotely versus locally.

<div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">****Note****: Remote commands can also be sent using voice integration (e.g., Siri voice shortcuts, Amazon Alexa, etc.) and an Apple Watch. In the Event History, Alexa commands will display as *Voice \[login name\] command*,** Siri voice shortcuts will display as \[*login name\] command*, and Apple Watch commands will display as *Apple Watch \[login name\] command*. For more information about voice commands, see <u>[Voice device feature comparisons](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Website_and_Apps/General_Website_and_Apps_Information/Voice_device_feature_comparisons)</u>.

</div><div>Expand all</div><div><div><span></span>### **Example of activity on the Alarm.com app**<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div><table style="width: 100%; border-collapse: collapse; table-layout: auto; margin: 1em 0 1.5em;"> <thead> <tr> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">**Remote arming**</th> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">**Locally arming** </th> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">In the following example, the user's login name sending the remote command is *exampleuser*.

<div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Panel Commands App](https://answers.alarm.com/@api/deki/files/34974/Panel_Commands_App.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Panel Commands App</figcaption></figure></div> </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">In the following example, the name associated with the user code disarming the system is exampleuser.

<div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Panel Commands App Local](https://answers.alarm.com/@api/deki/files/34975/Panel_Commands_App_Local.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Panel Commands App Local</figcaption></figure></div> </td> </tr> </thead></table>

</div></div></div><div><div><span></span>### **Example of activity on the GoSafer Security customer portal (powered by Alarm.com)**  
<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div><table style="width: 100%; border-collapse: collapse; table-layout: auto; margin: 1em 0 1.5em;"> <thead> <tr> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">**Remote arming**</th> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">**Locally arming** </th> </tr> </thead> <tbody> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">In the following example, the user's login name sending the remote command is *exampleuser*.

<div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Panel Commands](https://answers.alarm.com/@api/deki/files/34976/Panel_Commands.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Panel Commands</figcaption></figure></div> </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">In the following example, the name associated with the user code disarming the system is exampleuser.

<div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Panel Commands Local](https://answers.alarm.com/@api/deki/files/34977/Panel_Commands_Local.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Panel Commands Local</figcaption></figure></div> </td> </tr> </tbody></table>

</div></div></div></div></div>## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/System\_Management/System\_History/View\_which\_user\_sent\_remote\_commands\_to\_the\_system](https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/View_which_user_sent_remote_commands_to_the_system)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>