# View the status of Z-Wave lights

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

Light status of compatible Z-Wave devices can be viewed using the website or the app.

<table id="bkmrk-platformapp-%2B-web-co"> <tbody> <tr><th>Platform</th><td>App + Web</td></tr> <tr><th>Content type</th><td>Reference</td></tr> <tr><th>Source last updated</th><td>2025-06-04</td></tr> </tbody></table>

## Procedure

<div class="gosafer-inline-media">**Step-by-step guide:** Screenshots and videos are placed with the instruction they illustrate.

The light status of compatible Z-Wave devices can be viewed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

**Important**: To view Z-Wave light devices, the *Lights* add-on must be selected on your service package. If you do not see your Z-Wave light devices on your account, contact your service provider.

<div><span></span>### View the light status

<div>Expand all</div><div><div><span></span>### To view the light status using the Alarm.com app:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>1. Log in to the Alarm.com app.
2. Tap **Lights**.
3. On the *Lights* page: 
    - The light is on if <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Light On</span> is highlighted as shown in the following image.   
           
         <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Light on in app](https://answers.alarm.com/@api/deki/files/18210/Light_on_in_app.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Light on in app</figcaption></figure>
    - The light is off if <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Light Off</span> is highlighted as shown in the following image.   
           
         <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Light off in app](https://answers.alarm.com/@api/deki/files/18211/Light_off_in_app.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Light off in app</figcaption></figure>
    - If the light on and light off buttons are greyed out, the light device may be in malfunction.

</div></div></div><div><div><span></span>### To view the light status using the GoSafer Security customer portal (powered by Alarm.com):<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. On the Lights card, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Details</span>.
3. On the *Lights* page, each light has its own status and states if the device is *On* or *Off*. 
    - <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Light On</span> indicates the light is on.
    - <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Light Off</span> indicates the light is off.
    - <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Light Unknown</span> indicates the light device may be in malfunction.

</div></div></div></div><div><span></span>### **Groups of lights**

Using the GoSafer Security customer portal (powered by Alarm.com), it is possible to create groups of lights to view and control at the same time. When light groups are being used, the light status for each device in the group will appear as the following:

<div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Light Group Status](https://answers.alarm.com/@api/deki/files/24769/Light_Group_Status.png?revision=1&size=bestfit&width=592&height=400)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Light Group Status</figcaption></figure></div>For more information on creating and managing light groups, see [<u>Create/edit a group of lights</u>](https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Lights/Create_edit_a_group_of_lights).

</div><div><span></span>### Troubleshooting

<div><span></span>### Not all Z-Wave lights are displaying a status

Some Z-Wave light devices require periodic polling. If there are more than 10 of these types of devices enrolled, you will need to manually designate which of those devices will display their status. By default, light status is enabled for the first 10 polling light devices. Light status can be enabled or disabled for specific devices after more than 10 polling light devices are enrolled to the system.

<div>**Note**: There is no limit to the number of non-polling light devices that will display their status. These devices will not have the option to manage their status.

</div><div><span></span>### To manage a light device status display:

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. In the **Lights** card, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Details</span>.
3. Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Settings</span> for the light to be managed.
4. Click the ****Show Light Status**** toggle switch.
5. Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Close</span>.

</div></div></div></div>## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Home\_Automation/Lights/View\_the\_status\_of\_Z-Wave\_lights](https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Lights/View_the_status_of_Z-Wave_lights)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>