# View live video

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

Live video from cameras and video devices can be viewed from the app and website.

<table id="bkmrk-platformapp-%2B-web-co"> <tbody> <tr><th>Platform</th><td>App + Web</td></tr> <tr><th>Content type</th><td>How-to / Configuration</td></tr> <tr><th>Source last updated</th><td>2026-03-26</td></tr> </tbody></table>

## Procedure

<div class="gosafer-inline-media gosafer-table-preserved">**Step-by-step guide:** Screenshots and videos are placed with the instruction they illustrate.

Live video from cameras and video devices can be viewed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

<div><span></span>### View live video

<div><div><span></span>### Alarm.com app

1. Log in to the Alarm.com app.
2. Tap **Video**.
3. Tap the desired video to start streaming.

</div><div><span></span>### GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Video**. The video starts streaming automatically.

**Note**: Live video from SkyBell Doorbell Cameras can only be viewed using the Alarm.com app.

</div></div></div><div><span></span>### **Live video functionality**

<div><span></span>### **Mobile device compatibility**

Streaming live video is available on the Alarm.com app. The Alarm.com app is available on iOS and Android.

**Note**: iPhones and iPads should use the Alarm.com app to display live video. Most mobile browser versions are not able to view live video.

</div><div><span></span>### **Web browser compatibility on computers**

{{companyname} video features are available on the most recent versions of Edge, Firefox, Safari, and Chrome on both Windows and Macintosh computers.

**Note**: For SkyBell Doorbell Cameras, live video can only be streamed using the Alarm.com app. Saved clips can be viewed using both the GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app.

</div><div><span></span>### Device-specific considerations

<div><span></span>### ADC-V731B

If a user is viewing the live video stream for an ADC-V731B, the camera will not be able to trigger Video Analytics rules.

</div></div><div><span></span>### ****How video devices are listed****

Cameras are listed alphabetically in the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

</div><div><span></span>### Streaming methods and timeout expectations

<div><div>WebRTC is one type of technology that Alarm.com uses to establish a connection between a camera and a customer device. It is supported by all major browsers and is widely used in real-time communication applications, including Google Meet and Microsoft Teams.

<div><span></span>### Compatibility requirements

WebRTC end-to-end streaming requires one of the following video devices with firmware 0.6.7.852+ when using the GoSafer Security customer portal (powered by Alarm.com), or firmware 0.6.6.770+ when using the Alarm.com app:

- 1080p Indoor Wi-Fi Camera (ADC-V516)
- 1080p Indoor Wi-Fi Camera (ADC-V523/523X)
- 4MP Indoor Wi-Fi camera with Integrated Spotlight (ADC-V530)
- 1080p Outdoor Wi-Fi Camera (ADC-V723/723X)
- 1080p Outdoor Wi-Fi Camera with Two-Way Audio (ADC-V724/724X)
- 4MP Outdoor Spotlight Camera (ADC-V730/VC730P)
- 1080p Mini-Bullet Camera (ADC-VC727P)
- Pro Series 1080p Dome PoE Camera (ADC-VC827P)
- Pro Series 4MP Bullet PoE Camera with Varifocal Lens (ADC-VC728PF)
- Pro Series 4MP Varifocal Turret Camera (ADC-VC838PF)
- Pro Series 1080p Dome PoE Camera with Varifocal Lens (ADC-VC847PF)
- 4MP Outdoor Camera Floodlight (ADC-V729/V729AC/VC729P)
- Prism Series 8MP Varifocal Bullet PoE Camera (ADC-VC7398PA)
- Prism Series 8MP Varifocal Dome PoE Camera (ADC-VC8498PA)
- Prism Series 8MP Fixed Lens Dome PoE Camera (ADC-VC8498P)
- Prism Series 5MP Fixed Lens Dome PoE Camera (ADC-VC8295P)
- Alarm.com Premium Video Doorbell Camera (ADC-VDB775)
- 4MP Indoor/Outdoor Battery Camera with Two-Way Audio and Integrated Spotlight (ADC-V731B)

<div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: To conserve battery, the ADC-V731B uses a Relayed connection that times out after 15 minutes regardless of the settings used.</div></div><div><span></span>### WebRTC connection types

There are three different types of WebRTC connections used with Alarm.com devices, depending on the network conditions between the camera and the customer's device. The types of connection are as follows (in the order in which they are attempted):

1. WebRTC Direct connection
2. WebRTC Relayed connection
3. WebRTC Proxy connection

Each type of WebRTC connection provides a slightly different customer experience which is described in the following sections. Understanding how each connection type affects the customer experience is important.

**Note**: There are different icons for each streaming method in the GoSafer Security customer portal (powered by Alarm.com), and it may take a few minutes to configure the WebRTC live stream and for the icon to appear. The WebRTC streaming method icon does not appear when using *Log In with Access* without video access.

<div><span></span>### WebRTC Direct connection

WebRTC Direct connection is a peer-to-peer connection in which a direct connection has been established between a camera and a customer's viewing device (e.g., mobile phone or laptop).

Because the streams don't have to go through an intermediary server, this type of connection allows users to stream for an unlimited amount of time. In other words, the streams won't time out unless an adverse network condition occurs and the connection is interrupted. This type of connection is attempted first and is successful roughly 60-70% of the time. A Direct connection is most likely to succeed in simple network environments, such as residential homes.

When WebRTC Direct streaming is active, <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Combined Shape</span> will appear on the camera live stream. Mouse over the icon to display the message: *Continuous streaming connected*.  
  
<figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![WebRTC End to End continuous stream connected](https://answers.alarm.com/@api/deki/files/28625/WebRTC_End-to-End_continuous_stream_connected.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">WebRTC End to End continuous stream connected</figcaption></figure>

<div><span></span>### Topology limitations

Connecting Alarm.com cameras downstream from a Stream Video Recorder (i.e., connected through the PoE ports or *Camera* port) may impact the ability to achieve a WebRTC Direct connection in certain configurations. If the cameras are connected upstream from the SVR (i.e., on the same network), they should be capable of maintaining a WebRTC Direct connection. To attempt to force a WebRTC Direct connection, proceed to [<u>To force a WebRTC Direct connection stream</u>](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/View_live_video#To_force_a_WebRTC_Direct_connection_stream:-33834).

Compatible third-party cameras should be able to achieve WebRTC Direct streaming whether they are installed downstream or upstream from the Stream Video Recorder.

</div></div><div><span></span>### WebRTC Relayed connection

A WebRTC Relayed connection is used when a Direct connection between the camera and the customer's viewing device (e.g., mobile phone or laptop) cannot be established. This typically occurs due to network conditions such as firewalls, certain Network Address Translation (NAT) configurations, or other connectivity restrictions. To resolve this, WebRTC will relay the video and audio stream through an intermediary server on a public network. With this method, a time out period of 15 minutes is enforced for live view. This type of streaming is attempted second and makes up roughly 30% of total streams.

When WebRTC Relayed connection streaming is active, <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Schedule</span> will appear on the camera live stream. Mouse over the icon to display the message, *Stream will time out in 15 minutes*.  
  
<figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![WebRTC Relayed stream will time out in 15 minutes](https://answers.alarm.com/@api/deki/files/28624/WebRTC_Turn_stream_will_time_out_in_15_minutes.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">WebRTC Relayed stream will time out in 15 minutes</figcaption></figure>

</div><div><span></span>### WebRTC Proxy connection

WebRTC Proxy connection means that attempts to establish a Direct or Relayed connection have failed. Like a Relayed connection, a Proxy connection relays media through an intermediary server and has a time out period of 3 minutes. This type of connection accounts for roughly 5% of total streams.

Currently, customers do not have audio access to their camera while on a Proxy connection. However, Remote Video Monitoring (RVM) operators have audio access and can have Two-Way Audio conversations.

For cameras that support WebRTC Direct or Relayed connections but are streaming over WebRTC Proxy, <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Combined Shape Off</span> will appear in the feed. Mouse over the icon to display the message, *Unable to connect to continuous streaming*.  
  
<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Webrtc Proxy Unable To Connect To Continuous Streaming Icon</span>

For cameras that do not support WebRTC Direct or Relayed connections, and can only stream over proxy, no icon will appear on the stream.  
  
<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Webrtc Proxy Without Icon</span>

</div></div><div><span></span>### Change connection types

In instances where a Direct connection is desired and was not initially successful, customers can attempt to force a Direct connection.

<div><span></span>### To force a WebRTC Direct connection stream:

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Video**.
3. On the *Live Video* or *SVR Timeline* pages, mouse over a camera live stream.
4. Click on the stream-type indicator icon <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Combined Shape Off</span> or <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Schedule</span>.
5. In *Camera Connection*, click **Try Direct Connection**.  
       
     <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Relayed connection popup](https://answers.alarm.com/@api/deki/files/28628/Relayed_connection_popup.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Relayed connection popup</figcaption></figure>  
       
     <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Proxy connection popup](https://answers.alarm.com/@api/deki/files/28629/Proxy_connection_popup.png?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Proxy connection popup</figcaption></figure>

</div></div></div></div><div><span></span>### **Live video stream time out**

In addition to the GoSafer Security customer portal (powered by Alarm.com) and Alarm.com app, continuous live-streaming video is available through these devices/platforms:

- Alarm.com video for TV 
    - Amazon Fire TV
    - Apple TV
    - Android TV
    - For more information, see [<u>Alarm.com video for TV</u>](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Website_and_Apps/Alarm.com_Video_for_TV)
     
    <div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">Note: When viewing third-party cameras using Alarm.com video for TV, the live stream will time out after 10 minutes regardless of the settings used.
    
     </div>
- SVR playback with an external monitor 
    - For more information, see [<u>Play back video locally using a TV</u>](https://answers.alarm.com/Special:Search?query=title:%22Play+back+video+locally+to+a+TV*%22&type=wiki&path=Customer).
- Qolsys panels 
    - IQ Panel 4 and IQ4 Hub on firmware 4.6.1+ only for Two-Way Audio cameras
    - All Qolsys panels for cameras without Two-Way Audio

<div class="gosafer-note important" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #d59b18; background: #fff8df;">**Important**: Alarm.com video for TV setups and Qolsys panels must be connected to the same LAN as the camera with *Speed up remote connection initiation* disabled on the camera.</div></div><div><span></span>### Speed Up Remote Connection Initiation

When Speed Up Remote Connection Initiation is enabled, the video loads faster while you are far away from the camera's location. This feature needs to be disabled to continuously stream from the Alarm.com for TV apps, and can be configured using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

<div><div><span></span>### Alarm.com app

1. Log in to the Alarm.com app.
2. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Video</span>.
3. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Settings</span>.
4. Select the desired video device.
5. In *Settings*, tap **Video**.
6. Tap the *Speed Up Remote Connection Initiation* toggle switch to enable or disable the setting as desired.
7. Tap **Save**.

</div><div><span></span>### GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Video**.
3. Click **Settings**.
4. Select the desired video device.
5. Click **Video**.
6. Click the *Speed Up Remote Connection Initiation* toggle switch to configure the setting as desired.
7. Click **Save**.

</div></div></div><div><span></span>### **Digital zoom**

You can digitally zoom in and out on a live video feed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

**Note**: Digital zoom is not available on saved clips.

<div><div><span></span>### Alarm.com app

You can pinch to digitally zoom in/out on a live video feed and pan around when zoomed in, but the camera's video quality and optical zoom level will remain the same.

**Note**: This feature requires Alarm.com iOS app versions 4.1+ or Android app versions 4.2+.

1. Log in to the Alarm.com app.
2. Tap **Video**.
3. Tap the desired video. 
    - To zoom in, move two of your fingers apart while they are touching the live video feed.
    - To zoom out, move two of your fingers together while they are touching the live video feed.
    - For a quick reset to default zoom, double-tap the video.

</div><div><span></span>### GoSafer Security customer portal (powered by Alarm.com)

You can use the video interface to digitally zoom in/out on a live video feed and pan around when zoomed in, but the camera's video quality and optical zoom level will remain the same.

**Note**: Some video devices have integrated digital or physical pan-tilt-zoom (PTZ) features and use a similar interface that allows you to save and apply preset orientations. For more information about presets and which cameras support them, see [<u>Change a pan/tilt camera's position presets</u>](https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_pan_tilt_camera's_position_presets).

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Video**.
3. Mouse over the desired video, then click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Pan Tilt Video</span>. 
    - To zoom in, click **<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Add</span>**.
    - To zoom out, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Minus</span>.
    - To pan, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Details</span>, <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Down</span>, <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Collapse</span>, or <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Up</span>.
    - To reset to default, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Target</span>.
    - Alternatively, use the scroll wheel to zoom and click and drag to pan while mousing over the video.

</div></div><div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: On the Onboard 24/7 and SVR Timelines, this feature is unavailable when the live feed is paused on the GoSafer Security customer portal (powered by Alarm.com).

</div><div><span></span>### Simultaneous viewers

<div><div>The maximum number of simultaneous viewers of a video device is determined by the series of the video device.

<div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">****Note****: To determine the series of the video device, read the last two numbers on the camera model (i.e., 7****23****, 5****23****X, 6****22****).

</div><div><span></span>### Viewer definition

A viewer is anything that requests streaming video from a video device. A viewer can be a local or remote streaming request. All of the following count as individual viewers:

- A user streaming live or locally recorded footage from the video device using the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app
- An SVR or CSVR streaming live video from the video device to a local display
- An SVR or CSVR recording footage from the video device

</div><div><span></span>### Simultaneous viewers based on video device series

<table style="width: 100%; border-collapse: collapse; table-layout: auto; margin: 1em 0 1.5em;"> <thead> <tr> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">**Camera series**</th> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">**Maximum simultaneous viewers**</th> </tr> </thead> <tbody> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'10 Series </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'20 Series </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">10</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'21 Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">10</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'22 Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">10</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'23 Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'24 Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'25 Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">6</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'26 Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">4</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">'36 Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">4</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Pro Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Prism Series</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-V729/V729AC/VC729P</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-VDB750</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">2\*</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-VDB770</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">2\*</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-VDB780B</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">2\*</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-VDB755P</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x)</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">2</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-V515</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-V516</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-V730</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-VDB775</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">5</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">ADC-V731B</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">3</td> </tr> </tbody></table>

**Note**: \*These video devices can support up to 2 viewers, but 1 viewer is the recommended use.

For more information about simultaneous views for the SkyBell Doorbell Camera, see <u>[How many users can view the SkyBell Doorbell Camera stream simultaneously?](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/SkyBell_Doorbell_Cameras/How_many_users_can_view_the_SkyBell_Doorbell_Camera_stream_at_once)</u>.

</div></div></div></div><div><span></span>### Multi-camera live view and group management for mobile

<div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![multi camera live view feed](https://answers.alarm.com/@api/deki/files/29900/multi-camera_live_view_feed.png?revision=1&size=bestfit&width=600&height=282)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">multi camera live view feed</figcaption></figure></div>Multi-camera live view for mobile allows customers to view up to 4 live streams simultaneously when using the Alarm.com app.

<div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: Multi-camera live view is only available on the Alarm.com app through the Video Card. While doorbells can be added to groups and viewed on the GoSafer Security customer portal (powered by Alarm.com) together, this will not be seen on the Alarm.com app unless there are other video devices on the customer account.

</div><div><span></span>### Multi-camera view layout options

After logging in to the Alarm.com app, tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Play Forwards</span> in the *Video* card to begin the live streams.

- To change the live view: 
    - Tap a single camera to view the individual live stream. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Grid View</span> to return to the multi-camera live view.
    - Tap the *All Cameras* dropdown menu to select the desired camera group through the *Video* card on the home page and the expanded view.  
           
         <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![multi camera feed all cameras drop down cropped](https://answers.alarm.com/@api/deki/files/29901/multi-camera_feed_all_cameras_drop_down_cropped.png?revision=1&size=bestfit&width=600&height=484)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">multi camera feed all cameras drop down cropped</figcaption></figure>
    - Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Minimize Video</span> to expand or minimize the multi-camera live view.
    - Swipe left/right to change the cameras and groups in both the expanded and minimized view.

</div></div><div><span></span>### Video recording

For information about recording video clips, see <u>[Take a video recording](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Take_a_video_recording)</u>.

<div><span></span>### Camera groups

Create and edit camera groups from the *Manage Camera Groups* page, which includes a preview of each camera. For more information about camera groups, see <u>[Create/edit a camera group](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/General_Video_Information/Create_edit_a_camera_group)</u>.

Camera groups allow you to customize the position in which the cameras appear on the *Video* page.

</div><div><span></span>### Toggle high definition

Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Video Layout Hd</span> to toggle between high definition and non-HD. High definition offers the best quality resolution, but non-HD allows the user to reduce the quality if bandwidth is a concern.


</div><div><span></span>### Search for cameras

Type a name into the camera search bar to find individual cameras. This is ideal for accounts with many cameras.

**Note**: The search bar only appears when the selected camera group has more than four cameras.

</div><div><span></span>### Expand / Full screen

Using the Alarm.com app, view live video in full screen by tapping <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Video Full Screen (App)</span>.

Using the GoSafer Security customer portal (powered by Alarm.com), view live video in full screen by clicking <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Screen Full</span>, view in theater mode by clicking <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Screen Theater</span>, or view expanded live video by clicking <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Video Fullscreen</span>.

</div><div><span></span>### ****Layout options****

**Note**: The live video streams will automatically resize to fit the screen.

Using the GoSafer Security customer portal (powered by Alarm.com), you can view up to 25 live video streams at a time.

- <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Auto</span> is the default live video stream layout. Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Minus</span> or <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Add</span> to decrease or increase the amount of cameras displayed up to a 5+5 layout.
- To arrange live video streams with a preset layout, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Down</span> and select the desired layout. 
    - Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">View 3+1</span> to arrange streams in a 1+3 layout.
    - Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">View 1+5</span> to arrange streams in a 1+5 layout.
    - Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">View 1+7</span> to arrange streams in a 1+7 layout.
    - Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">View 2+8</span> to arrange streams in a 2+8 layout.
    - Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">View 4+2+4</span> to arrange streams in a 4+2+4 layout.   
        <div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: Live video stream layouts will not display if you do not have enough cameras to fill it. </div>
- If you have more than 25 cameras, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Collapse</span> or <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Details</span>to view additional stream pages.

Using the Alarm.com app, the live video streams are arranged in a grid based on screen size.

- Flick up or down to scroll between streams.

</div><div><span></span>### **Swipe between live video feeds**

Users can swipe between different cameras on the Alarm.com app dashboard and when viewing feeds in landscape.

**Note**: This feature requires Alarm.com iOS app versions 4.5+ or Android app versions 4.5.1+.

1. Log in to the Alarm.com app.
2. On the *Video* card, swipe left/right between cameras.
3. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Play</span> to play live video.  
       
     <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Live video card](https://answers.alarm.com/@api/deki/files/11204/live_video_card_resized.jpg?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Live video card</figcaption></figure>

</div></div></div></div></div><div><span></span>### **Two-Way Audio user features**

<div><div>Two-Way Audio is compatible with Half-Duplex (i.e., only one communication channel can be used at a time like a walkie-talkie) and Full-Duplex (i.e., both communication channels can be used simultaneously like a telephone call) audio modes. For more information, see [<u>What is the difference between Half-Duplex and Full-Duplex audio?</u>](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Video_Devices/General_Video_Information/What_is_the_difference_between_Half-Duplex_and_Full-Duplex_audio).

<div><span></span>### Talk or listen

Users can talk through or listen in to their cameras using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

<div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: If no audio is heard, verify that mic permissions are enabled in your browser and that the correct speakers are being used. The audio is disabled if the microphone icon is grey and crossed out.

</div><div>Expand all</div><div><div><span></span>### To talk or listen using the Alarm.com app:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div>1. Log in to the Alarm.com app.
2. Swipe to select the desired video device.
3. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Play</span>.
4. Press and hold <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> to speak through the video device.  
    <div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: For Full-Duplex devices, you do not need to hold the <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> icon after pressing it.</div>
5. Release <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> to listen.

</div></div></div><div><div><span></span>### To talk or listen using the Alarm.com app while in full screen:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div>1. Log in to the Alarm.com app.
2. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Video</span>.
3. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Play</span> on the desired video device.
4. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Fullscreen</span>.
5. Press and hold <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> to speak through the video device.  
    <div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: For Full-Duplex devices, you do not need to hold the <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> icon after pressing it.</div>
6. Release <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> to listen.

</div></div></div><div><div><span></span>### To talk or listen using the GoSafer Security customer portal (powered by Alarm.com):<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div>1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Video**.
3. Click **Live View**.
4. Click and hold <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span>, or press and hold the spacebar.  
    <div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: For Full-Duplex devices, you do not need to hold the <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> icon after pressing it.</div>
5. Release <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Microphone</span> to listen.  
    <div class="gosafer-note" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #3978a8; background: #eef7fc;">**Note**: Two-way Audio is available through the GoSafer Security customer portal (powered by Alarm.com) in both Single Camera and Multi-Camera view.</div>

</div></div></div></div><div><span></span>### Mute or unmute incoming audio

Audio can be muted and unmuted using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

<div><div><span></span>### **To mute or unmute incoming audio using the Alarm.com app:**<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div>1. Log in to the Alarm.com app.
2. Swipe to select the desired video device.
3. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Play</span>.
4. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Sound Mute</span> / <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Sound</span> to toggle audio.

</div></div></div><div><div><span></span>### **To mute or unmute incoming audio using the GoSafer Security customer portal (powered by Alarm.com):**<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div>1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Video**.
3. Mouse over the live video for the desired camera.
4. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Sound Mute</span> / <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Sound</span> to toggle audio.

</div></div></div></div><div><span></span>### Configure a camera's microphone and speaker

Enable or disable the microphone and speaker for individual cameras and adjust the speaker's Call Volume using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

<div><div><span></span>### To configure a camera's microphone and speaker using the Alarm.com app:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div>1. Log in to the Alarm.com app.
2. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Video</span>.
3. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Settings</span>.
4. In *Video Devices*, select the desired camera.
5. In *Settings*, tap Audio.
6. In *Audio Settings*: 
    - Tap the *Microphone / Speaker* toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.
    - In *Call Volume*, tap or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
7. Tap **Save**.

</div></div></div><div><div><span></span>### To configure a camera's microphone and speaker using the GoSafer Security customer portal (powered by Alarm.com):<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div>1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Video**.
3. Click **Settings**.
4. Select the desired camera.
5. Click Audio.
6. In *Audio Settings*: 
    - click the *Microphone / Speaker* toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.
    - In *Call Volume*, click or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
7. Click **Save**.

</div></div></div></div></div></div></div></div>## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Video/Live\_Video/View\_live\_video](https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/View_live_video)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>