Video device does not trigger recordings or upload clips

GoSafer Security Knowledge Base
This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.
Overview
There are several reasons why video clips would not be triggered to record. A video device requires a strong network connection as well as the proper configuration settings to record clips and upload them to the customer account.
  
    
Platform
App + Web
    
Content type
FAQ / Explanation
    
Source last updated
2026-04-15
  
Procedure
To view video clips filtered to Other using the Alarm.com app
To view video clips filtered to Other using the GoSafer Security customer portal (powered by Alarm.com)
Source and support
For GoSafer Security assistance, visit gosafersecurity.com.
Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_can_I_do_if_a_video_device_does_not_trigger_clip_recordings%3F
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.