# Do the app and website update in real time?

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

Yes. The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) can also be manually refreshed to view updated statuses for other devices. For more information about device types and events that update in real time, see Events that will update in real-time. Note: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.

<table id="bkmrk-platformapp-%2B-web-co"> <tbody> <tr><th>Platform</th><td>App + Web</td></tr> <tr><th>Content type</th><td>How-to / Configuration</td></tr> <tr><th>Source last updated</th><td>2023-11-09</td></tr> </tbody></table>

## Procedure

<div class="gosafer-inline-media gosafer-table-preserved">**Step-by-step guide:** Screenshots and videos are placed with the instruction they illustrate.

Yes. The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) can also be manually refreshed to view updated statuses for other devices.

<div class="gosafer-note important" style="margin: 1em 0; padding: 0.85em 1em; border-left: 4px solid #d59b18; background: #fff8df;">**Important**: The Alarm.com app requires a minimum version of 4.21.26 for Android and 4.21.28 for iOS to update statuses in real time.

</div>For more information about device types and events that update in real time, see [<u>Events that will update in real-time</u>](https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Do_the_app_and_website_update_in_real_time#Events_that_will_update_in_real_time).

**Note**: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see [<u>Contact your service provider</u>](https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Contact_your_service_provider).

<div><span></span>### Manually refresh the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com)

<div>Expand all</div><div><div><span></span>### **To manually refresh the Alarm.com app**:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Swipe down on the screen. A refreshing icon will become visible and will spin before refreshing the Alarm.com app.

</div></div></div><div><div><span></span>### ****To manually refresh the GoSafer Security customer portal (powered by Alarm.com):****<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Refresh</span> on any page in the GoSafer Security customer portal (powered by Alarm.com).

</div></div></div></div><div><span></span>### Events that will update in real-time

The following device types and events will update in real time:

**Note**: To view the updated statuses for device types and events not listed below, manually refresh the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com). For more information, see [<u>Manually refresh the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com)</u>](https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Do_the_app_and_website_update_in_real_time#Refresh_the_Customer_app_or_Customer_Website).

<table style="width: 100%; border-collapse: collapse; table-layout: auto; margin: 1em 0 1.5em;"> <thead> <tr> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">Device Type</th> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">Event</th> <th scope="col" style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5; background: #e5e5e5; font-weight: 700;">State change</th> </tr> </thead> <tbody> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Access Control

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Door Locked, Door Unlocked, Door Buzzed Open</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Door Locked, Door Unlocked</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Garage Doors

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Gate Opened, Gate Closed</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Gate Opened, Gate Closed</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Gates

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Gate Opened, Gate Closed</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Gate Opened, Gate Closed</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Lights

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Dimmer Change (for dimmer bulbs), Light On, Light Off</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Dimmer Change (for dimmer bulbs), Light On, Light Off, Color Change (for color bulbs)</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Locks

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Locked, Unlocked</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Locked, Unlocked</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Partitions

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Armed Away, Armed Stay, Disarmed, Armed Night, Alarm, Police Panic</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Armed Away, Armed Stay, Disarmed, Armed Night

**Note**: An alarm event should generate a banner message on the GoSafer Security customer portal (powered by Alarm.com) in real time if an alarm occurs.

 </td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Remote Temperature Sensors

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">N/A</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Ambient Temperature Value</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Sensors (contact sensor, motion sensor)

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Open (contact), Close (contact), Idle (Motion), Active (Motion), Opened/Closed</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Open (contact), Close (contact), Idle (Motion), Active (Motion)</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Shades

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Closed, Opened</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Closed, Opened, Shade level change (% open the shade is)</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Sump Pumps

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Thermostat

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed, Fan mode changed</td> </tr> <tr style="background: #fafafa;"> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Water Sensor

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Wet, Dry</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Wet, Dry</td> </tr> <tr> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Water Valve

 </td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Valve Open, Valve Closed</td> <td style="vertical-align: top; padding: 0.85em 1em; border: 1px solid #d9e0e5;">Valve Open, Valve Closed</td> </tr> </tbody></table>

</div></div>## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/User\_Management/Web\_App\_Users/Do\_the\_app\_and\_website\_update\_in\_real\_time](https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Do_the_app_and_website_update_in_real_time)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>