Do the app and website update in real time?
GoSafer Security Knowledge Base
This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.
Overview
Yes. The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) can also be manually refreshed to view updated statuses for other devices. For more information about device types and events that update in real time, see Events that will update in real-time. Note: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.
| Platform | App + Web |
|---|---|
| Content type | How-to / Configuration |
| Source last updated | 2023-11-09 |
Procedure
Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.
Yes. The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) can also be manually refreshed to view updated statuses for other devices.
Important: The Alarm.com app requires a minimum version of 4.21.26 for Android and 4.21.28 for iOS to update statuses in real time.
For more information about device types and events that update in real time, see Events that will update in real-time.
Note: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.
Manually refresh the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com)
To manually refresh the Alarm.com app:Icn Chevron Down
Swipe down on the screen. A refreshing icon will become visible and will spin before refreshing the Alarm.com app.
To manually refresh the GoSafer Security customer portal (powered by Alarm.com):Icn Chevron Down
Click Icn Refresh on any page in the GoSafer Security customer portal (powered by Alarm.com).
Events that will update in real-time
The following device types and events will update in real time:
Note: To view the updated statuses for device types and events not listed below, manually refresh the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com). For more information, see Manually refresh the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).
| Device Type | Event | State change |
|---|---|---|
|
Access Control |
Door Locked, Door Unlocked, Door Buzzed Open | Door Locked, Door Unlocked |
|
Garage Doors |
Gate Opened, Gate Closed | Gate Opened, Gate Closed |
|
Gates |
Gate Opened, Gate Closed | Gate Opened, Gate Closed |
|
Lights |
Dimmer Change (for dimmer bulbs), Light On, Light Off | Dimmer Change (for dimmer bulbs), Light On, Light Off, Color Change (for color bulbs) |
|
Locks |
Locked, Unlocked | Locked, Unlocked |
|
Partitions |
Armed Away, Armed Stay, Disarmed, Armed Night, Alarm, Police Panic |
Armed Away, Armed Stay, Disarmed, Armed Night Note: An alarm event should generate a banner message on the GoSafer Security customer portal (powered by Alarm.com) in real time if an alarm occurs. |
|
Remote Temperature Sensors |
N/A | Ambient Temperature Value |
|
Sensors (contact sensor, motion sensor) |
Open (contact), Close (contact), Idle (Motion), Active (Motion), Opened/Closed | Open (contact), Close (contact), Idle (Motion), Active (Motion) |
|
Shades |
Closed, Opened | Closed, Opened, Shade level change (% open the shade is) |
|
Sump Pumps |
Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running | Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running |
|
Thermostat |
Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed | Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed, Fan mode changed |
|
Water Sensor |
Wet, Dry | Wet, Dry |
|
Water Valve |
Valve Open, Valve Closed | Valve Open, Valve Closed |
Source and support
For GoSafer Security assistance, visit gosafersecurity.com.
Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Do_the_app_and_website_update_in_real_time
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.