# Device Power Issue

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

{companyname}} has detected that your device is not receiving sufficient power from the battery/bracket.

<table id="bkmrk-platformgeneral-%2F-de"> <tbody> <tr><th>Platform</th><td>General / Device</td></tr> <tr><th>Content type</th><td>Troubleshooting</td></tr> <tr><th>Source last updated</th><td>2023-11-20</td></tr> </tbody></table>

## Procedure

### How to resolve

1. Verify if your battery is depleted or if your device has become disconnected from the mounting bracket.

If you need additional support, contact your service provider.

## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/System\_Management/Trouble\_Condition\_Help/Device\_Power\_Issue](https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Device_Power_Issue)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>