# Create a system user code

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

New system user codes can be created using the app or the website.

<table id="bkmrk-platformapp-%2B-web-co"><tbody><tr><th>Platform</th><td>App + Web</td></tr><tr><th>Content type</th><td>How-to / Configuration</td></tr><tr><th>Source last updated</th><td>2025-06-04</td></tr></tbody></table>

## Procedure

**Step-by-step guide:** Screenshots and videos are placed with the instruction they illustrate.

New system user codes can be created using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

**Important**: User codes cannot be edited while the security system is armed. Verify the security system is disarmed before attempting to edit a user code remotely.

### **Create new system user codes**

The following processes will allow for user codes to be set with a manually entered user code. For more information about creating a randomly generated user code, see [<u>Generate and share system user codes</u>](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Website_and_Apps/User_Management/Generate_and_share_system_user_codes).

### To create new system user codes for single systems using the Alarm.com app:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div class="gosafer-inline-media" id="bkmrk-log-in-to-the-alarm."><div><div><div><div><div><div>

1. Log in to the Alarm.com app.
2. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Menu</span>.
3. Tap ****Users****.
4. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Add</span>.
5. Enter the user's first and last name, and then tap ****Create****.
6. In **Access Code**, enter the user's desired code.
7. Tap the toggle switch for the devices (i.e., panel partitions and locks) to enable/disable access for the user's code.
8. Tap ****Save****. Allow a few minutes for the new user code to be active at the panel.
9. To add user contact information, tap ****Add Contact****. 
    1. Then tap either:  
        - **Mobile Number**. Enter the mobile number, and select the *Country* and *Carrier* using the dropdown menus.
        - **Email Address**. Enter the email address, and select the *Email Format* using the dropdown menu.
    2. Tap **Save** to add the new contact information.

</div></div></div></div></div></div></div>Allow a few minutes for new user codes to be active at the panel. If the new user code does not work at the panel or you have additional questions, contact your service provider.

<div class="gosafer-inline-media" id="bkmrk-"><div><div><div><div><div><div>  
</div><div><div><div><div><div class="gosafer-step-video" style="width: 100%; max-width: 760px; margin: 1em 0 1.25em; background: #111;"><iframe allow="autoplay; fullscreen; picture-in-picture" allowfullscreen="allowfullscreen" height="428" src="https://player.vimeo.com/video/1004193662?badge=0&autopause=0&player_id=0&app_id=58479" style="display: block; width: 100%; height: 428px; max-height: 56.25vw; border: 0; background: #111;" title="How to Create a User Code" width="760"></iframe>

</div></div></div></div></div></div></div></div></div></div></div>If this video is blocked by the publisher's privacy settings, [open it on the original Alarm.com article](https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Create_a_system_user_code).

<div class="gosafer-inline-media" id="bkmrk--1"><div><div><div><div><div><div><div><div><div><div class="gosafer-step-video" style="width: 100%; max-width: 760px; margin: 1em 0 1.25em; background: #111;">  
</div></div></div></div></div></div></div></div></div><div><div>  
</div></div></div></div>### To create new system user codes for single systems using the GoSafer Security customer portal (powered by Alarm.com):<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Up</span>

<div class="gosafer-inline-media" id="bkmrk-log-in-to-the-gosafe"><div><div><div><div><div><div>

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click **Users**.
3. Click **Add User**.
4. Enter the user's first and last name, and then click ****Create****.
5. In **Access Code**, enter the user's desired code.
6. Click the toggle switch for the devices (i.e., panel partitions and locks) to enable/disable access for the user's code.
7. Click ****Save****. Allow a few minutes for the new user code to be active at the panel.
8. To add user contact information, click ****Add Contact****. 
    1. Then click either:  
        - **Mobile Number** to add a mobile number. Then enter the mobile number and select the *Country* and *Carrier* using the dropdown menus.
        - **Email Address** to add an email address. Then enter the email address and select the *Email Format* using the dropdown menu.
    2. Click **Save** to add the new contact information.

</div></div></div></div></div></div></div>Allow a few minutes for new user codes to be active at the panel. If the new user code does not work at the panel or you have additional questions, contact your service provider.

<div class="gosafer-inline-media" id="bkmrk--2"><div><div><div><div><div><div>  
</div><div><div class="gosafer-step-video" style="width: 100%; max-width: 760px; margin: 1em 0 1.25em; background: #111;"><iframe allow="autoplay; fullscreen; picture-in-picture" allowfullscreen="allowfullscreen" height="428" src="https://player.vimeo.com/video/444340907" style="display: block; width: 100%; height: 428px; max-height: 56.25vw; border: 0; background: #111;" title="Create a system user code" width="760"></iframe>

</div></div></div></div></div></div></div></div>If this video is blocked by the publisher's privacy settings, [open it on the original Alarm.com article](https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Create_a_system_user_code).

<div class="gosafer-inline-media" id="bkmrk-create-user-on-websi"><div><div><div><div><div><div><div class="gosafer-step-video" style="width: 100%; max-width: 760px; margin: 1em 0 1.25em; background: #111;">  
</div></div></div><div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Create user on website](https://answers.alarm.com/@api/deki/files/15101/clipboard_e3694f72eab8159054648c9c6d04840f5.png?revision=1&size=bestfit&width=671&height=468)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Create user on website</figcaption></figure>  
 </div></div></div></div></div></div>## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/User\_Management/System\_Users/Create\_a\_system\_user\_code](https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Create_a_system_user_code)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>