# Create a new group user

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

Creating individual user codes for each person in your group help keep your system secure.

<table id="bkmrk-platformapp-%2B-web-co"><tbody><tr><th>Platform</th><td>App + Web</td></tr><tr><th>Content type</th><td>How-to / Configuration</td></tr><tr><th>Source last updated</th><td>2025-06-04</td></tr></tbody></table>

## Procedure

**Step-by-step guide:** Screenshots and videos are placed with the instruction they illustrate.

Creating individual user codes for each person in your group help keep your system secure.

### **Create a new group user**

New group users can be created using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

<div class="gosafer-inline-media" id="bkmrk-expand-all"><div><div>Expand all</div><div><div>  
</div></div></div></div>### **To create a new group user using the** Alarm.com app:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div class="gosafer-inline-media" id="bkmrk-log-in-to-the%C2%A0alarm."><div><div><div><div>1. Log in to the Alarm.com app.
2. Tap ****<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Menu</span>****.
3. Select the group from the locations dropdown menu.
4. Tap **Users**.
5. Tap ****<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Add</span>****.
6. Enter the user's first and last name, then tap **Create**.
7. In *Set Access Code*, enter the desired code or tap **Generate Code**, then click **Save and Continue**.
8. In *Set Access Period*, select the access type (i.e., *At All Times*, *Restricted Schedule*, or *Temporary Access*), then tap **Save and Continue**.
9. In Access Type, select the desired type of access for the user: 
    - Select **Existing + Future** to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
    - Select **All Existing Devices** to grant the user access to all currently existing devices, locations, and groups.
    - Select **Set By Location** to select the desired access based on location.
    - Select **No Device Access** to restrict access to all devices on all locations within any group.
10. Tap **Save**. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site.   
    <div>**Important**: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly. </div>
11. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

</div></div></div><div><div>  
</div></div></div></div>### **To create a new group user using the GoSafer Security customer portal (powered by Alarm.com):**<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div class="gosafer-inline-media" id="bkmrk-%C2%A0log-in-to-the-gosaf"><div><div><div><div>1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Select the group from the locations dropdown menu.
3. Click **Users**.
4. Click **Add User**.
5. Enter the user's first and last name, then click ****Create****.
6. In **Access Code**, enter the desired code or click ****Generate Code****, then click ****Save and Continue****.
7. In **Set Access Period**, select the access type (i.e., **At All Times**, **Restricted Schedule**, or **Temporary Access**), then click ****Save and Continue****.
8. In Access Type, select the desired type of access for the user: 
    - Select ****Existing + Future**** to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
    - Select ****All Existing Devices**** to grant the user access to all currently existing devices, locations, and groups.
    - Select ****Set By Location**** to select the desired access based on location.
    - Select ****No Device Access**** to grant the user no access to any devices on any locations within any group.
9. Click ****Save****. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site.   
    <div>**Important**: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly. </div>
10. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

</div></div></div><div>  
</div></div></div>### Additional resources

<div class="gosafer-inline-media" id="bkmrk-"><div><div><div><div><div><div class="gosafer-step-video" style="width: 100%; max-width: 760px; margin: 1em 0 1.25em; background: #111;"><iframe allow="autoplay; fullscreen; picture-in-picture" allowfullscreen="allowfullscreen" height="428" src="https://player.vimeo.com/video/800626087?h=1fa452f3e9&badge=0&autopause=0&player_id=0&app_id=58479" style="display: block; width: 100%; height: 428px; max-height: 56.25vw; border: 0; background: #111;" title="Add a User Code to Multiple Locations" width="760"></iframe>

</div></div></div></div></div></div></div>If this video is blocked by the publisher's privacy settings, [open it on the original Alarm.com article](https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_new_group_user).

## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Commercial/Multi-Location\_Management/Create\_a\_new\_group\_user](https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_new_group_user)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>