Amazon Alexa does not understand the names of the devices

GoSafer Security Knowledge Base
This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.
Overview
Amazon Alexa does not understand the names of the devices
  
    
Platform
General / Device
    
Content type
Troubleshooting
    
Source last updated
2026-03-26
  
Procedure
If Alexa is having trouble understanding the names of the devices
Do not use special characters (e.g., *(&%’#_) in the device names.
Avoid typos or grammatical errors.
Do not use conjunctions (e.g., and, or, etc.)
Avoid using device names that are homophones of each other (e.g., Aaron’s Lights and Erin’s lights, etc.).
For more information on changing device names, see Change a device name in Amazon Alexa.
Source and support
For GoSafer Security assistance, visit gosafersecurity.com.
Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Amazon_Alexa_Smart_Home_Skill/Amazon_Alexa_does_not_understand_the_names_of_the_devices
Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.