# Access Control Mobile Credentials

**GoSafer Security Knowledge Base**

*This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.*

## Overview

Smarter Access Control supports mobile credentials, enabling you to use your smartphone to access doors instead of carrying a separate badge or key fob. Using mobile credentials saves time, money, and eliminates the need to manage separate physical credentials, which are easier to misplace or steal. Mobile credentials are exclusively supported by Alarm.com Access Control readers.

<table id="bkmrk-platformapp-%2B-web-co"> <tbody> <tr><th>Platform</th><td>App + Web</td></tr> <tr><th>Content type</th><td>How-to / Configuration</td></tr> <tr><th>Source last updated</th><td>2025-06-04</td></tr> </tbody></table>

## Procedure

<div class="gosafer-inline-media">**Step-by-step guide:** Screenshots and videos are placed with the instruction they illustrate.

Smarter Access Control supports mobile credentials, enabling you to use your smartphone to access doors instead of carrying a separate badge or key fob. Using mobile credentials saves time, money, and eliminates the need to manage separate physical credentials, which are easier to misplace or steal. Mobile credentials are exclusively supported by Alarm.com Access Control readers.

<div><span></span>### Requirements

- An Access Control account with Alarm.com will require the *Mobile Credentials* service plan add-on 
    - Up to 2,500 mobile credentials maximum per account
- An Alarm.com Access Control Reader
- The Alarm.com app downloaded on the user's device  
    <div>**Note**: A Mobile Credential user is not required to have a login or be logged into the Alarm.com app.</div>

</div><div><span></span>### **Assign a mobile credential**

Mobile credentials can be assigned using the Alarm.com app or website.

<div>Expand all</div><div><div><span></span>### To assign a mobile credential to a user using the app:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>**Note**: When adding new user credentials, allow 2 minutes after the last user credential change is made for changes to go into effect. When revoking a user's access, the change goes into effect immediately after saving.

1. Log in to the app.
2. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Menu</span> .
3. Tap User Access.
4. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span> next to *Access Plans*.
5. Tap Users.
6. Add a new user or edit an existing one. 
    - To add a new user, tap ****<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Add</span>****.
    - To edit an existing user, tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn More H</span>, then tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Edit</span>.
7. Tap Add Credential.  
    <div>**Note**: If there are already credentials associated with the user, click ****<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Add</span>****.</div>
8. In *More Options*, tap Mobile Credential to set the user's required credentials.
9. Select either an email or SMS text invitation.  
    <div>**Note**: If the user does not have a valid email or phone number, follow the steps to add contact information to the user.</div>
10. Select the Access Plans the user will be a part of from this page. Alternatively, a user can be added to the desired plan on the *Access Plans* page.
11. Once an invite has been sent, you will see a banner displaying the status of the mobile credential. You can also select **Resend** if needed.
12. For steps on accepting and using a mobile credential invite, see [<u>To accept a mobile credential invitation and begin using your mobile credential</u>](https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Access_Control_Mobile_Credentials#To_accept_a_mobile_credential_invitation_and_begin_using_the_mobile_credential:).

</div></div></div><div><div><span></span>### To assign a mobile credential to a user using the website:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>**Note**: When adding new user credentials, allow 2 minutes after the last user credential change is made for changes to go into effect. When revoking a user's access, the change goes into effect immediately after saving.

1. Log in to the website.
2. Click User Access.
3. Click Users.
4. Add a new user or edit an existing one. 
    - To add a new user, click **Add User**.
    - To edit an existing user, click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn More H</span>, then click <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Edit</span>.
5. Click Add Credential.  
    <div>**Note**: If there are already credentials associated with the user, click ****<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Add</span>****.</div>
6. Click Mobile Credential to start the Mobile Credential invitation process.
7. Select either an email or SMS text invitation.  
    <div>**Note**: If the user does not have a valid email or phone number, follow the steps to add contact information to the user.</div>
8. Select the Access Plans the user will be a part of from this page. Alternatively, a user can be added to the desired plan on the *Access Plans* page.
9. Once an invite has been sent, you will see a banner displaying the status of the mobile credential. You can also select **Resend** if needed.
10. For steps on accepting and using a mobile credential invite, see [<u>To accept a mobile credential invitation and begin using your mobile credential</u>](https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Access_Control_Mobile_Credentials#To_accept_a_mobile_credential_invitation_and_begin_using_the_mobile_credential:).

</div></div></div>

<div><span></span>### **Accept a mobile credential invitation and begin using the mobile credential**

A mobile credential invitation and Alarm.com app can be used to begin using a mobile credential.

<div><div><span></span>### To accept a mobile credential invitation and begin using the mobile credential:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>1. When the invitation is received, follow the instructions in the invite to download and install the Alarm.com app.  
       
     <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Email invitation](https://answers.alarm.com/@api/deki/files/24581/Email_invitation.PNG?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Email invitation</figcaption></figure>
2. Once the app is installed and the invite is accepted, a mobile credential screen or a *Wallet* menu (if the user is logged in to a system) will become available.  
       
     <figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Using your badge](https://answers.alarm.com/@api/deki/files/24582/Using_your_badge.PNG?revision=1)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Using your badge</figcaption></figure>
3. After accepting the mobile credential invitation, allow 2 minutes for access plan processing before attempting to use it on an Access Control door.
4. Refer to the examples below as there may be a minimum distance requirement depending on the operating system used by your mobile device (i.e., Android or iOS): 
    - Android NFC:

<div><div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![NFCLocked](https://answers.alarm.com/@api/deki/files/24583/NFCLocked.png?revision=1&size=bestfit&width=400&height=399)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">NFCLocked</figcaption></figure><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![NFCUnlocked](https://answers.alarm.com/@api/deki/files/24584/NFCUnlocked.png?revision=1&size=bestfit&width=299&height=365)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">NFCUnlocked</figcaption></figure></div></div>- iOS Bluetooth:  
    <div><div><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![BluetoothLocked](https://answers.alarm.com/@api/deki/files/24585/BluetoothLocked.png?revision=1&size=bestfit&width=401&height=400)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">BluetoothLocked</figcaption></figure><figure class="gosafer-step-image" style="margin: 1em 0 1.25em; padding: 0.75em; text-align: center; background: #fafafa; border: 1px solid #d9e0e5; border-radius: 6px;">![Bluetooth Unlocked](https://answers.alarm.com/@api/deki/files/24586/Bluetooth_Unlocked.png?revision=1&size=bestfit&width=330&height=360)<figcaption style="margin-top: 0.55em; color: #555; font-size: 0.92em;">Bluetooth Unlocked</figcaption></figure></div> </div>

</div></div></div><div><span></span>### **Delete a mobile credential**

Mobile credentials can be deleted using the Alarm.com app or website.

<div><div><span></span>### To delete a mobile credential to a user using the app:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>1. Log in to the app.
2. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Menu</span> .
3. Tap User Access.
4. Tap <span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span> next to *Access Plans*.
5. Tap Users.
6. Select the desired user.
7. Tap **Mobile Credential**.
8. In *More Options*, tap **Delete**.

</div></div></div><div><div><span></span>### To delete a mobile credential to a user using the website:<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>1. Log in to the website.
2. Click User Access.
3. Click Users.
4. Select the desired user.
5. Click **Mobile Credential**.
6. Click **Delete**.

</div></div></div>
<div><span></span>### Frequently asked questions

<div><span></span>### **General Questions**

<div><div><span></span>### **Can I add or remove Mobile Credentials using Bulk User Management?**<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Yes. Mobile Credentials can be added or removed using Bulk User Management.

For more information, see [<u>Add Access Control users in bulk</u>](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Access_Control/Access_Control_User_Interface/Access_Control_Subscriber_Interface/Add_Access_Control_users_in_bulk).

</div></div></div><div><div><span></span>### What are mobile credentials?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Mobile credentials enable you to use your mobile device to gain entry to an Access Control door with a supported Alarm.com reader.

</div></div></div><div><div><span></span>### How do I use my mobile credentials?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>After accepting the mobile credential invitation, your Android or iOS device can be used by tapping it on the reader just like a physical badge. Make sure NFC (for Android devices) or Bluetooth (for iOS devices) is enabled on your device. For more information about iOS devices, see [<u>For iOS</u>](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Access_Control/Access_Control_User_Interface/Access_Control_Subscriber_Interface/Access_Control_Mobile_Credentials#For_iOS). For more information about Android devices, see [<u>For Android</u>](https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Access_Control/Access_Control_User_Interface/Access_Control_Subscriber_Interface/Access_Control_Mobile_Credentials#For_Android).

</div></div></div><div><div><span></span>### When can I start using my mobile credential?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>After accepting the mobile credential invitation, allow 2 minutes for access plan processing before attempting to use it with an Access Control door.

</div></div></div><div><div><span></span>### Can I use my mobile credential to trigger a double swipe rule?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>No. A mobile credential cannot trigger a double swipe rule.

</div></div></div><div><div><span></span>### Can I use my mobile credential in place of a badge for a reader with a Badge + Pin requirement?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Yes. A mobile credential can be used in place of a badge for a *Badge + Pin* requirement.

**Note**: A mobile credential essentially acts as a card, so you will not be able to use a mobile credential in place of a pin code.

</div></div></div><div><div><span></span>### Will my mobile credential still work if I delete and reinstall the Alarm.com app?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>No. Deleting the app will remove the mobile credential from your phone. If the app gets deleted after a mobile credential has been accepted, the administrator will need to delete the user's mobile credential on the website and then resend a new mobile credential invitation.

</div></div></div><div><div><span></span>### What happens if I change phones?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>If a user change phones, their mobile credential will no longer work. The administrator will need to delete the user's mobile credential on the website and then resend a new mobile credential invitation.

</div></div></div></div><div><span></span>### **For iOS**

<div><div><span></span>### Do I need to open the Alarm.com app to use my mobile credential?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>No. You do not need to open the app when using your mobile credential. However, the app must be running in the background on your device.

</div></div></div><div><div><span></span>### Do I need to unlock the phone to use my mobile credential?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>No. You do not need to unlock your phone to use your mobile credential as long as the app is running in the background.

</div></div></div><div><div><span></span>### How do I enable Bluetooth?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>1. Tap the **Settings** icon.
2. Tap **Privacy**.
3. Tap **Bluetooth**.
4. Tap the toggle switch next to the app to enable Bluetooth.

</div></div></div><div><div><span></span>### What version of iOS is needed to support mobile credentials?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Any version of iOS as long as the device supports Bluetooth.

</div></div></div></div><div><span></span>### **For Android**

<div><div><span></span>### Do I need to open the Alarm.com app to use my mobile credential?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>No. You do not need to open the app to use your mobile credential. Your mobile credential will continue to work even if you close the app.

</div></div></div><div><div><span></span>### Do I need to unlock my phone to use my mobile credential?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>No. You do not need to unlock your phone to use your mobile credential. However, if you have Secure NFC enabled, you may need the screen to be turned on for your mobile credential to work.

</div></div></div><div><div><span></span>### Why am I not able to use my mobile credential when my screen is off?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Certain phone models with Android 10 or higher have a Secure NFC setting which requires the screen to be on for NFC to work.

</div></div></div><div><div><span></span>### What version of Android is needed to support mobile credentials?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>Any version of Android as long as the device supports either Bluetooth or NFC.

</div></div></div><div><div><span></span>### What if my Android phone does not have NFC?<span style="display: inline-block; padding: 0.05em 0.4em; margin: 0 0.1em; background: #eef4f7; border: 1px solid #c9d7df; border-radius: 3px; font-weight: 600;">Icn Chevron Down</span>

<div>You can still use your mobile credential if your device supports Bluetooth.

</div></div></div></div></div></div></div></div></div>## Source and support

For GoSafer Security assistance, visit [gosafersecurity.com](https://gosafersecurity.com/).

Original Alarm.com reference: [https://answers.alarm.com/Customer/Website\_and\_App/Commercial/Access\_Control/Access\_Control\_Mobile\_Credentials](https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Access_Control_Mobile_Credentials)

<small>Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.</small>