Access Control Mobile Credentials

Note: When adding new user credentials, allow 2 minutes after the last user credential change is made for changes to go into effect. When revoking a user's access, the change goes into effect immediately after saving.

1. Log in to the app.
2. Tap  Icn Menu .
3. Tap User Access.
4. Tap Icn Chevron Down next to Access Plans.
5. Tap Users.
6. Add a new user or edit an existing one.
   • To add a new user, tap Add.
   • To edit an existing user, tap  Icn More H, then tap Icn Edit.
7. Tap Add Credential.
    
   Note: If there are already credentials associated with the user, click Add.
    
8. In More Options, tap Mobile Credential to set the user's required credentials.
9. Select either an email or SMS text invitation.
    
   Note: If the user does not have a valid email or phone number, follow the steps to add contact information to the user.
    
10. Select the Access Plans the user will be a part of from this page. Alternatively, a user can be added to the desired plan on the Access Plans page.
11. Once an invite has been sent, you will see a banner displaying the status of the mobile credential. You can also select Resend if needed.
12. For steps on accepting and using a mobile credential invite, see To accept a mobile credential invitation and begin using your mobile credential.

Note: When adding new user credentials, allow 2 minutes after the last user credential change is made for changes to go into effect. When revoking a user's access, the change goes into effect immediately after saving.

1. Log in to the website.
2. Click User Access.
3. Click Users.
4. Add a new user or edit an existing one.
   • To add a new user, click Add User.
   • To edit an existing user, click  Icn More H, then click Icn Edit.
5. Click Add Credential.
    
   Note: If there are already credentials associated with the user, click Add.
    
6. Click Mobile Credential to start the Mobile Credential invitation process.
7. Select either an email or SMS text invitation.
    
   Note: If the user does not have a valid email or phone number, follow the steps to add contact information to the user.
    
8. Select the Access Plans the user will be a part of from this page. Alternatively, a user can be added to the desired plan on the Access Plans page.
9. Once an invite has been sent, you will see a banner displaying the status of the mobile credential. You can also select Resend if needed.
10. For steps on accepting and using a mobile credential invite, see To accept a mobile credential invitation and begin using your mobile credential.

To accept a mobile credential invitation and begin using the mobile credential:Icn Chevron Down

1. When the invitation is received, follow the instructions in the invite to download and install the Alarm.com app.
   
   

   

   
    
2. Once the app is installed and the invite is accepted, a mobile credential screen or a Wallet menu (if the user is logged in to a system) will become available.
   
   

   

   
    
3. After accepting the mobile credential invitation, allow 2 minutes for access plan processing before attempting to use it on an Access Control door.
4. Refer to the examples below as there may be a minimum distance requirement depending on the operating system used by your mobile device (i.e., Android or iOS):
   • Android NFC:

• iOS Bluetooth:
   

  

  

Frequently asked questions