Video

• Video
• Can the pan/tilt cameras be set to do a guard tour (a continuous pan/tilt of the area)?
• Change the layout of the live video page
• How can I reorganize the video devices on the website and app?
• How do I give a user access to only view live or saved video?
• Live Video
• Live Video Door Controls
• Santa Security
• Take a video recording
• Take a video snapshot
• Use Two-Way Audio for video cameras
• View live video
• What is enable advanced networking and why does it need microphone permission?
• Why does live video appear dark when attempting to view the livestream?
• Why is the Live View showing as solid blue for a camera?
• Check video usage
• Configure a Video Analytics rule for an Alarm.com doorbell camera
• Create Low Battery and Depleted Battery notifications for video devices
• Create a Doorbell Call notification for the SkyBell Doorbell Camera
• Create a Wired Input/Output recording rule
• Create a button press notification for the Alarm.com Video Doorbell
• Create a video callout notification
• Create/edit a Doorbell Call recording rule
• Create/edit a Doorbell Motion recording rule
• Create/edit a Sensor Opened/Closed recording rule
• Create/edit a System Armed or Disarmed recording rule
• Create/edit a Video Motion Detection recording rule
• Create/edit an Alarm recording rule
• Create/edit an Entry Delay recording rule
• Delete a video recording rule
• Enable Touchless Doorbell for an Alarm.com Video Doorbell
• How does the Stream Video Recorder (SVR) work?
• Recording Video
• Video Doorbell Call Notifications and Recording Rules - Video
• Video device does not trigger recordings or upload clips
• What is a locked recording rule?
• Can video be deleted from the Stream Video Recorder (SVR)?
• Change saved video view layout
• Change the number of days to keep video clips before deletion
• Export saved video from Onboard Recording (SD card)
• How does video storage work with Alarm.com cameras?
• Protect a video clip
• Rename a video clip
• Saved Video
• View saved video
• View.var archived SVR footage
• What is the frame rate for video?
• Adjust the field of view and focus of a varifocal video device
• Adjust the motion detection mode of a Slim Line Doorbell Camera
• Calibrate a device for Video Analytics
• Can I restrict a secondary login to see only specific video devices
• Change a SkyBell Doorbell Camera's motion sensitivity
• Change a SkyBell Doorbell Camera's video resolution and quality
• Change a camera's Video Motion Detection settings
• Change a camera's brightness, contrast, saturation, sharpness, exposure, or night vision sensitivity
• Change a camera's live video image quality
• Change a pan/tilt camera's position presets
• Change a video device name
• Change an access point device name
• Change the Wi-Fi network settings of a video device
• Change the brightness or color of a SkyBell Doorbell Camera's LED
• Configure Alarm.com video devices with a static IP address
• Configure a Video Analytics rule
• Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime
• Configure the local display password for an Alarm.com Stream Video Recorder
• Create temperature notifications for video devices
• Enable doorbell camera notifications to Alarm.com Chimes
• Flip a camera's image
• How can a camera be reconnected to a Wi-Fi network if the router, network equipment, or wireless settings change?
• How do I connect a video camera to a hidden Wi-Fi network?
• How do I use the Device Status History?
• How much network bandwidth do Alarm.com video devices use?
• How should I configure Video Motion Detection (VMD) settings for a video device?
• Is it possible to use video devices or access video data after closing my account?
• Package Alerts for Alarm.com Video Doorbells
• Password protect the ADC-CSVR126 local interface
• Reconnect a SkyBell Doorbell Camera if the wireless network or router changes
• Remove a video device
• Request a video device's wireless signal strength
• Resolve a Camera or SVR - Firmware Out of Date trouble condition
• The ADC-VDB770 is warm to the touch and has a solid yellow LED
• Turn off a video device's IR LEDs and night vision
• Turn off a video device's LED
• Update a video device's firmware
• Video Installation Wizard for the app
• Video Settings
• Video Troubleshooting Wizard
• View the connected Wi-Fi frequency of a video device
• What is Motion Detection 2.0 on the Alarm.com Slim Line Doorbell Camera?
• Where does the thumbnail for cameras come from in the app?
• Why can't I hear anything during a doorbell call?

Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	Customer Website
Content type	Troubleshooting
Source last updated	2022-01-31

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can the pan/tilt cameras be set to do a guard tour (a continuous pan/tilt of the area)?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com cameras do not currently have guard tour functionality, but pan/tilt cameras do have the option to point the camera to a user-created angle when a specific event-triggered event takes place. Example: If the front door is opened, the camera can be told to pan to the front door and record. For more information on creating or updating pan/tilt presets, see Change a pan/tilt camera's position presets.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Can_the_pan%2F%2Ftilt_cameras_be_set_to_do_a_guard_tour_(a_continuous_pan%2F%2Ftilt_of_the_area)%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the layout of the live video page

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The layout of the live video page can be reorganized to display four identically sized streams in a grid (2x2), or one large stream next to three small streams (1+3).

Platform	App + Web
Content type	Reference
Source last updated	2023-12-21

Procedure

To change the layout of the live video page when using the GoSafer Security customer portal (powered by Alarm.com)

Note: The live video streams will automatically resize to fit the screen.

Using the GoSafer Security customer portal (powered by Alarm.com), you can view up to 25 live video streams at a time.

[Auto] is the default live video stream layout. Click [Minus] or [Add] to decrease or increase the amount of cameras displayed up to a 5+5 layout.

To arrange live video streams with a preset layout, click [Down] and select the desired layout.

1. Click [view 3+1] to arrange streams in a 1+3 layout.
2. Click [view 1+5] to arrange streams in a 1+5 layout.
3. Click [view 1+7] to arrange streams in a 1+7 layout.
4. Click [view 2+8] to arrange streams in a 2+8 layout.
5. Click [view 4+2+4] to arrange streams in a 4+2+4 layout.

Note: Live video stream layouts will not display if you do not have enough cameras to fill it.

If you have more than 25 cameras, click [Collapse] or [Details] to view additional stream pages.

Using the Alarm.com app, the live video streams are arranged in a grid based on screen size.

Flick up or down to scroll between streams.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Change_the_layout_of_the_live_video_page

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I reorganize the video devices on the website and app?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com video devices are listed in alphabetical order by name by default, but users can customize which cameras appear on the Live Video page of the GoSafer Security customer portal.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2026-03-24

Procedure

Alarm.com video devices are automatically organized by default in alphabetical order by name, but it is possible to customize which video cameras appear on the Live Video page on the GoSafer Security customer portal (powered by Alarm.com).

For more information about reorganizing video devices, see Create/edit a camera group.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/How_can_I_reorganize_the_video_devices_on_the_website_and_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I give a user access to only view live or saved video?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Using custom permissions, logins can be restricted to only viewing live and saved video. Note: A user with the View Live/Saved Video custom permission will have access to view all available cameras.

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

To restrict a login's access

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click Manage Logins.
4. Click the login name to be restricted.

In Permission, click to select Custom.

In Feature Permissions, click to select View Live/Saved Video.

1. Click Save.

For any questions or if this option is unavailable, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/How_do_I_give_a_user_access_to_only_view_live_or_saved_video%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Live Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Live Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2023-04-03

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Live Video Door Controls

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Live Video Door Controls allows customers to connect Access Control doors and Z-Wave locks to nearby cameras, providing real-time visibility of entry points and enabling remote buzzing, locking, or unlocking all from a single interface. Live Video Door Controls showcases the powerful capabilities of the Alarm.com for Business unified platform, seamlessly combining video surveillance and Access Control to streamline security management.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

Features

Seamless integration of Access Control and Video

Observe activity at entry points while remotely granting access

Mitigate any door tailgating

How it works

When a door is locked, the customer will have the options to do the following

Unlock: Unlocking disengages the lock, allowing continuous access until it is locked again.

Buzz Open: Buzzing a door open is a brief, remote action where the lock disengages momentarily (i.e., 5 seconds by default), allowing a person to open it immediately. After a few seconds, the lock automatically re-engages, restoring security.

When a door is unlocked, the customer will have the option to do the following

Lock: The customer can lock the door. When this happens, its mechanism engages, keeping it closed and inaccessible without a key, keycard, or authorized electronic access.

Note: Z-Wave locks do not buzz open and can only lock/unlock. Access Control Doors can lock/unlock or buzz open.

Access Live Video Door Controls

Live Video Door Controls can be accessed using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Important: Before Live Video Door Controls can be accessed, a continuously recording video device must be associated with a lock or Access Control door. For more information, see Associate a security device to a continuously recording camera.

To access Live Video Door Controls using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap Live Video.
4. Tap [Live Video Door Controls Icon], then tap Buzz Open or Lock/Unlock.

To access Live Video Door Controls using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Live Video.

Mouse over [Live Video Door Controls Icon], then click Buzz Open or Lock/Unlock.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Live_Video_Door_Controls

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Santa Security

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Catch Santa visiting your home this year with the Alarm.com Santa Security feature. For a limited time, you can take snapshots using compatible cameras, insert an image of Santa, and send the …

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-12-18

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Santa_Security

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Take a video recording

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Users can record on demand video clips from cameras and video device.

Platform	App + Web
Content type	Reference
Source last updated	2025-07-07

Procedure

To take a video recording using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Video.

On the desired video device, tap [Play].

1. Tap [Record Video].

To take a video recording using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.

Mouse over the desired video device view, then click [Request Recording].

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Take_a_video_recording

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Take a video snapshot

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Users can request on demand still snapshots from cameras and video device.

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

To request a video snapshot

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.

Mouse over the desired video device, then click [Peek In] to take a snapshot.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Take_a_video_snapshot

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Use Two-Way Audio for video cameras

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-05-26

Procedure

To talk or listen using the Alarm.com app

1. Log in to the Alarm.com app.

Swipe to select the desired video device.

1. Tap [Play].
2. Press and hold [Microphone] to speak through the video device.

Note: For Full-Duplex devices, you do not need to hold the [Microphone] icon after pressing it.

Release [Microphone] to listen.

To talk or listen using the Alarm.com app while in full screen

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap [Play] on the desired video device.
4. Tap [Fullscreen].
5. Press and hold [Microphone] to speak through the video device.

Note: For Full-Duplex devices, you do not need to hold the [Microphone] icon after pressing it.

Release [Microphone] to listen.

To talk or listen using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Live View.
4. Click and hold [Microphone], or press and hold the spacebar.

Note: For Full-Duplex devices, you do not need to hold the [Microphone] icon after pressing it.

Release [Microphone] to listen.

Note: Two-way Audio is available through the GoSafer Security customer portal (powered by Alarm.com) in both Single Camera and Multi-Camera view.

To mute or unmute incoming audio using the Alarm.com app

1. Log in to the Alarm.com app.

Swipe to select the desired video device.

1. Tap [Play].
2. Tap [Sound Mute] / [Sound] to toggle audio.

To mute or unmute incoming audio using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.

Mouse over the live video for the desired camera.

1. Tap [Sound Mute] / [Sound] to toggle audio.

To configure a camera's microphone and speaker using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap [Settings].

In Video Devices, select the desired camera.

In Settings, tap Audio.

In Audio Settings

1. Tap the Microphone / Speaker toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.

In Call Volume, tap or drag the slider to adjust the speaker's volume during Two-Way Audio calls.

1. Tap Save.

To configure a camera's microphone and speaker using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired camera.
5. Click Audio.

In Audio Settings

1. click the Microphone / Speaker toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.

In Call Volume, click or drag the slider to adjust the speaker's volume during Two-Way Audio calls.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Use_Two-Way_Audio_for_video_cameras

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View live video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Live video from cameras and video devices can be viewed from the app and website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-03-26

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/View_live_video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is enable advanced networking and why does it need microphone permission?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If a video device is having difficulty establishing communication with your browser, the video platform may request microphone access. Granting this request only provides the video platform with additional information about your internet connection to try to connect in a different way. Important: Alarm.com never listens to your microphone nor uses any of your microphone data on the GoSafer Security customer portal (powered by Alarm.com).

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2023-04-30

Procedure

If a video device is having difficulty establishing communication with your browser, the video platform may request microphone access. Granting this request only provides the video platform with additional information about your internet connection to try to connect in a different way.

Important: Alarm.com never listens to your microphone nor uses any of your microphone data on the GoSafer Security customer portal (powered by Alarm.com).

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/What_is_enable_advanced_networking_and_why_does_it_need_microphone_permission%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why does live video appear dark when attempting to view the livestream?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2025-04-02

Procedure

If live video appears dark

1. Verify that the camera lens is free of dust and smudges.
2. Verify the display is not causing the darkness; try live video on another device.

Adjust the Video Device Image settings. For information about what settings can be adjusted, see Change a camera's brightness, contrast, saturation, sharpness, exposure, or night vision sensitivity.

If changing the Video Device Image settings washes out the image, try changing the positioning or angle of the camera so exposure is more desirable.

Example: If the camera is placed in a dark room facing outside, bright sunlight may cause the camera to adjust its exposure to dark areas and, as a result, render the image too dark. Attempt to include more of the dark area in the view to lessen exposure-related issues.

Note: When HDR is enabled on compatible cameras, the exposure setting is set to Automatic and cannot be manually changed. The VDB755P and VDB750 will always be Automatic as HDR cannot be turned off for those models.

For further troubleshooting, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Why_does_live_video_appear_dark_when_attempting_to_view_the_livestream

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why is the Live View showing as solid blue for a camera?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If the live video being streamed is solid blue, the camera is likely in privacy mode or, if you are using an Alarm.com Video Server plus an analog camera, the Video Server lost its connection to the analog camera.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2026-02-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/Why_is_the_Live_View_showing_as_solid_blue_for_a_camera

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Check video usage

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video Usage shows the system's current video storage as well as the amount of of video uploaded for the month.

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

To check video usage

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips. Monthly Clip Limit and Oldest Clip Uploaded are listed at the bottom of the page.

On either Monthly Clip Limit or Oldest Clip Uploaded, click [Help] to view more details. For more information about how storage works, see What happens when an account's video clip online storage limit is reached?.

If you have questions about your video usage, contact your service provider for further assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Check_video_usage

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure a Video Analytics rule for an Alarm.com doorbell camera

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video Analytics for Alarm.com doorbell cameras is optimized for identifying people at the door and sending a timely notification to you.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-01-02

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Configure_a_Video_Analytics_rule_for_an_Alarm.com_doorbell_camera

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create Low Battery and Depleted Battery notifications for video devices

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can receive notifications when a compatible video device's battery is low or completely depleted.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-01-12

Procedure

Compatible video devices

Alarm.com Wireless Video Doorbell (ADC-VDB780B)

4MP Indoor/Outdoor Battery Camera with Two-Way Audio and Integrated Spotlight (ADC-V731B)

Low Battery notifications

A Low Battery notification will be sent when the video device's battery level reaches 20%, and a Critical Low Battery notification will be sent when it reaches 10%.

Note: This notification is enabled by default.

Create/edit Low Battery Notifications

A Low Battery notification can be created using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Notifications.
3. Tap [Settings].
4. Tap [Add], or tap an existing notification to edit.
5. Tap Low Battery (Video) Notification.
6. Entered a name for the notification.
7. Select the desired video device.

In Recipients, tap Add to select which contacts receive the notification.

In the Address Book, tap to select the recipients to notify, or tap Add Contact to add a new Address Book recipient.

1. Tap Close.
2. Verify the notification is configured with the correct settings.
3. Tap Save.

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification, or click [Edit] to edit an existing notification.
4. Click Low Battery (Video) Notification.
5. Enter a name for the notification.
6. Select the desired video device.

In Recipients, click Add to select which contacts receive the notification.

In the Address Book, click to select the recipients to notify, or click New Contact to add a new Address Book recipient.

1. Click Close.
2. Click Save.

Depleted Battery notifications

A Depleted Battery notification can be sent when the device's battery is completely depleted.

Note: This notification is enabled by default.

Create/edit Depleted Battery notifications

A Depleted Battery notification can be created and configured using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Notifications.
3. Tap [Settings].
4. Tap [Add], or tap an existing notification to edit.
5. Tap Depleted Battery (Video) Notification.
6. Entered a name for the notification.
7. Select the desired video device.

In Recipients, tap Add to select which contacts receive the notification.

In the Address Book, tap to select the recipients to notify, or tap Add Contact to add a new Address Book recipient.

1. Tap Close.
2. Verify the notification is configured with the correct settings.
3. Tap Save.

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification, or click [Edit] to edit an existing notification.
4. Click Depleted Battery (Video) Notification.
5. Enter a name for the notification.
6. Select the desired video device.

In Recipients, click Add to select which contacts receive the notification.

In the Address Book, click to select the recipients to notify, or click New Contact to add a new Address Book recipient.

1. Click Close.
2. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_Low_Battery_and_Depleted_Battery_notifications_for_doorbell_cameras

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a Doorbell Call notification for the SkyBell Doorbell Camera

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The SkyBell Doorbell Camera can trigger a notification when it detects motion or when someone presses the doorbell button.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a Doorbell Call notification using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap [Settings].
4. Tap to select the desired Skybell doorbell camera.

In Automation, tap Setup Doorbell Call Notifications.

1. Tap Add.
2. Tap Doorbell Call.

Name the notification.

In For the selected devices, tap to select the desired doorbell camera.

In When the following event occurs, tap to select Motion, Button Pushed, or both.

In During this time frame, tap to select At all times or Only during the following times to choose a schedule for the doorbell camera to follow.

In Notification filtering, tap to select the desired filters.

In Recipients, tap Add.

In the Address book, tap to select the recipients to notify, or tap New Contact to add a new Address Book recipient.

Note: It is recommended to use a push notification (i.e., recipients with a phone icon next to their description) rather than an email or text notification. Users can answer a doorbell call directly through the push notification.

1. Verify the notification is configured with the correct settings.
2. Tap Save.

To create a Doorbell Call notification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification.
4. Click Doorbell Call.

Name the notification.

In For the selected devices, click to select the desired doorbell camera.

In When the following event occurs, click to select Motion, Button Pushed, or both.

Note: The Alarm.com Video Doorbell (ADC-VDB770) has a different procedure for creating a motion recording rule. For more information, see Create a motion recording rule/notification for the Alarm.com Video Doorbell (ADC-VDB770).

Optional customization

In During this time frame, click to select At all times or Only during the following times to choose a schedule for the doorbell camera to follow.

In Notification filtering, click to select the desired filters.

In Recipients, click Add.

In the Address book, click to select the recipients to notify, or click New to add a new Address Book recipient.

Note: It is recommended to use a push notification (i.e., recipients with a phone icon next to their description) rather than an email or text notification. You can answer a doorbell call directly through the push notification. For more information about how to set up a push device, see How can a device start receiving Push Notifications?.

1. Click Close.
2. Verify the notification is configured with the correct settings.
3. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_Doorbell_Call_notification_for_the_SkyBell_Doorbell_Camera

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a Wired Input/Output recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Wired Input/Output recording rule records video when a sensor hardwired to the camera is triggered.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a wired input/output recording rule

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Wired input/Output.

Name the new recording rule.

Using the Record a clip when dropdown menu, select which camera should record a clip when its I/O port is triggered.

In During this time frame, select the time frame for the rule to be active.

Using the Minimum delay between camera-triggered clip uploads dropdown menu, select a delay time to limit the number of clips recorded.

In At home settings, select desired settings for the rule to not record when the system is Disarmed, Armed Stay, or a Geo-Device is inside the Home Geo-Fence.

In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.

1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.

Once all desired recipients are selected, click Close.

1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_Wired_Input%2F%2FOutput_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a button press notification for the Alarm.com Video Doorbell

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can create a button push notification using the Notifications page.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-05-27

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_button_press_notification_for_the_Alarm.com_Video_Doorbell

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a video callout notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A video callout notification allows users to receive an alert to start a call when the camera call out button is pushed.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a notification using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].
5. Tap [Add].
6. Tap Video Callout.
7. Enter the desired name for the notification.

In For the selected devices, tap to select the ADC-V622.

1. Tap to select Button Pushed if it isn't checked.

Configure the time frame and notification filtering.

In Recipients, tap Add to select which contacts receive the notification.

1. Tap to select the entries in the Address Book to be notified, then tap Close.

If a contact is not listed

1. Tap Add Contact to add a new Address Book entry.
2. Enter the new contact's information, then tap Add Contact.
3. Verify the notification is configured with the desired settings.
4. Tap Save. Allow a few minutes for the settings to save to the device, then test the notification.

To create a notification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification.
4. Click Video Callout.
5. Enter the desired name for the notification.

In For the selected devices, click to select the ADC-V622.

1. Click to select Button Pushed if it isn't checked.

Configure the time frame and notification filtering.

In Recipients, click Add to select which contacts receive the notification.

1. Click to select the entries in the Address Book to be notified.

If a contact is not listed

1. Click New to add a new Address Book entry.
2. Enter the new contact's information, then click Add Contact.
3. Click Close.
4. Verify the notification is configured with the desired settings.
5. Click Save. Allow a few minutes for the settings to save to the device, then test the notification.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_a_video_callout_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Doorbell Call recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Doorbell Call recording rule records doorbell video calls when they occur.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a Doorbell Call recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Doorbell Call Recording Rule.

Name the new recording rule.

Using the Record a clip when dropdown menu, select which doorbell camera should trigger a clip recording when pushed or called.

In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.

1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.

Once all desired recipients are selected, click Close.

Important: Notifications are sent to the recipients after the video clip is uploaded to the account. To create a notification that sends immediately after the doorbell camera is triggered, see Create a Doorbell Call notification.

1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.

To edit a Doorbell Call recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click [Edit] for the Doorbell Call recording rule.

If you do not see the Doorbell Call recording rule, it has not been created yet.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_Doorbell_Call_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Doorbell Motion recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Doorbell Motion recording rule records video when the doorbell detects motion.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a Doorbell Motion recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Doorbell Motion Recording Schedule.

Name the new recording rule.

Using the Record a clip when dropdown menu, select which doorbell camera should trigger a clip recording when motion is detected.

In Video Clip Recipients, click Add Recipients to be notified when a new clip is uploaded.

1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.

Once all desired recipients are selected, click Close.

Important: Notifications are sent to the recipients after the video clip is uploaded to the account. To create a notification that sends immediately after the doorbell camera is triggered, see Create a Doorbell Call notification.

1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.

To edit a Doorbell Motion recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the [Edit] for the Doorbell Motion recording rule.

If you do not see the Doorbell Motion recording rule, it has not been created yet.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_Doorbell_Motion_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Sensor Opened/Closed recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Sensor Opened/Closed recording rule records video from a specified camera or video device when a specified sensor opens or closes.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a Sensor Opened/Closed recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Sensor Opened/Closed.

Name the new recording rule.

Using the When...is dropdown menus, select which sensor and status should trigger a clip recording.

In During this time frame, select the time frame for the rule to be active.

In Record clips from these cameras, click to select the cameras that should record.

In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.

1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.

Once all desired recipients are selected, click Close.

1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.

To edit a Sensor Opened/Closed recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the [Edit] for the Sensor Opened/Closed recording rule.

If you do not see the Sensor Opened/Closed recording rule, it has not been created yet.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_Sensor_Opened_Closed_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a System Armed or Disarmed recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A System Armed or Disarmed recording rule records video from a specified camera or video device when the system is armed or disarmed.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a System Armed or Disarmed recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click System Armed or Disarmed.

Name the new recording rule.

Using the When...is...by dropdown menus, select which system, status, and user should trigger a recording.

In During this time frame, click to select the time frame for the rule to be active.

In Record clips from these cameras, click to select the cameras that should record.

In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.

1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.

Once all desired recipients are selected, click Close.

1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.

To edit a System Armed or Disarmed recording rule using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the [Edit] for the System Armed or Disarmed recording rule.

If you do not see the System Armed or Disarmed recording rule, it has not been created yet.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_a_System_Armed_or_Disarmed_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a Video Motion Detection recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Video Motion Detection recording rule records video when a camera detects motion.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-05-07

Procedure

To create a Video Motion Detection recording rule

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click to select Video Motion Detection (VMD).
6. Enter a name for the recording rule.
7. Select which camera records when it detects motion.
8. Click to select any existing VMD windows using the in these VMD windows dropdown menu (if applicable).

Note: This option is not available for '25, '26, and '36 series cameras.

In During this time frame, select the times when the rule can be triggered.

In Minimum delay between camera-triggered clip uploads, select the desired minimum time between when the rule can be triggered.

If desired, click to select any of the options in the At home settings. The options include

Do not record when the system is Disarmed.

Do not record when the system is Armed Stay.

Do not record when any of the Geo-Devices are inside the Geo-Fence.

In Video Clip Recipients, click Add to select who should receive notifications.

1. Select any entries in the Address book to be notified, or click New to add a new Address Book entry.
2. Click Close.
3. Verify the recording rule is configured with the desired settings.
4. Click Save Rule.

To edit a Video Motion Detection recording rule

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the [Edit] for the Video Motion Detection recording rule.

If you do not see the Video Motion Detection recording rule, it has not been created yet.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_or_edit_a_Video_Motion_Detection_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit an Alarm recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Alarm video recording rule can record video clips when the system reports an alarm.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create an Alarm video recording rule

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Alarm.

Name the new recording rule.

Using the When an alarm is triggered by dropdown menu, select which sensor alarms should trigger a clip recording.

In During this time frame, select the time frame for the rule to be active.

In Record clips from these cameras, click to select the cameras that should record.

In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.

1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.

Once all desired recipients are selected, click Close.

1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.

To edit an Alarm video recording rule

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the [Edit] for the Any Sensor Alarm recording rule.

If you do not see the Any Sensor Alarm recording rule, it has not been created yet.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_an_Alarm_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit an Entry Delay recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Entry Delay recording rule records video when specific sensors report an entry delay.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create an entry delay recording rule

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Add New Rule.
5. Click Entry Delay.

Name the new recording rule.

Using the When an entry delay is triggered by dropdown menu, select which entry delay sensors should trigger a clip recording.

In During this time frame, select the time frame for the rule to be active.

In Record clips from these cameras, click to select the cameras that should record.

In Video Clip Recipients, click Add Recipients to be notified when the recording rule is triggered.

1. Click the entries in the Address Book that are to be notified, or click New to add a new Address Book entry.

Once all desired recipients are selected, click Close.

1. Verify the recording rule is configured with the correct settings.
2. Click Save Rule.

To edit an entry delay video recording rule

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click the [Edit] for the Entry Delay recording rule.

If you do not see the Entry Delay recording rule, it has not been created yet.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Create_edit_an_Entry_Delay_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Delete a video recording rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video recording rules can be deleted using the app or website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To delete a Video Analytics recording rule using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap [Settings].
4. Tap Recording Rules.

On the Video Analytics recording rule to delete, tap [Delete].

1. Tap Delete rule.

To delete a video recording rule using the GoSafer Security customer portal (powered by Alarm.com)

Caution: When deleting a local recording rule where a video device records to an SVR (Stream Video Recorder), the video device's associated footage will be removed from the SVR.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click [Trash] on the recording rule to be deleted.

On the Delete Rule pop-up window, click Yes.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Delete_a_video_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enable Touchless Doorbell for an Alarm.com Video Doorbell

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Touchless Doorbell for the Alarm.com Video Doobell allows guests to stand in a designated area to ring the doorbell instead of touching the device.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2025-12-01

Procedure

Is the Touchless Doorbell notification different from a button press notification?

No. The experience is meant to mirror that of a guest pressing the doorbell button, and the notifications are identical.

Can the Touchless Doorbell feature control Z-Wave lights?

Yes. Users can configure the Video Analytics rule, which controls the Touchless Doorbell feature, to automate their lights.

Are there any differences between a button press and a Touchless Doorbell trigger?

No. Triggering the Touchless Doorbell feature activates the same rule as pressing the button.

Does the Touchless Doorbell feature still trigger if the rule it is associated to is disabled?

No. the Recording Rule being turned off includes the Touchless Doorbell feature. It is not possible to have a Touchless Doorbell rule without an active Video Analytics rule.

Can a Touchless Doorbell rule be created without a Video Analytics rule?

No. A Video Analytics rule with a Ground Zone selected must be created to be able to create a Touchless Doorbell rule.

Can the button press trigger be disabled so that only the Touchless Doorbell will trigger?

No. Setting the Chime Type to None from the Video Device Settings page turns it off completely.

Can the Outdoor Tone be set to trigger from only a button press or only a Touchless Doorbell trigger?

No. Deselecting the option for Outdoor Tone from the Video Device Settings page turns it off for both types of triggers.

How often can the Touchless Doorbell be triggered in a row?

The Touchless Doorbell feature can only be triggered once every 10 seconds.

If a guest presses the doorbell button after triggering Touchless Doorbell, is a second chime triggered?

Yes. If the guest presses the button after triggering the Touchless Doorbell, the chime will sound again.

Note: If a guest presses the button too many times, the indoor chime will stop ringing temporarily.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Enable_Touchless_Doorbell_for_the_Alarm.com_Video_Doorbell

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How does the Stream Video Recorder (SVR) work?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Once a Stream Video Recorder (SVR) and video devices are enrolled to your customer account, a recording schedule can be created on your account to enable 24x7 recording. For more information about creating recording schedules, see Associate a video device to an Alarm.com Stream Video Recorder. This recording schedule tells the camera to also send video to the SVR for 24x7 recording in the local network. The traffic for the camera to the SVR is maintained by your router, which requires the camera and SVR to be on the same local network. The camera continues to be accessible and able to record clips to Alarm.com and remotely view.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2025-09-12

Procedure

Once a Stream Video Recorder (SVR) and video devices are enrolled to your customer account, a recording schedule can be created on your account to enable 24x7 recording. For more information about creating recording schedules, see Associate a video device to an Alarm.com Stream Video Recorder.

This recording schedule tells the camera to also send video to the SVR for 24x7 recording in the local network. The traffic for the camera to the SVR is maintained by your router, which requires the camera and SVR to be on the same local network. The camera continues to be accessible and able to record clips to Alarm.com and remotely view.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/How_does_the_Stream_Video_Recorder_(SVR)_work

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Recording Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Recording Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2023-04-30

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Video Doorbell Call Notifications and Recording Rules - Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Doorbell call notifications and recording rules can be created using the Notifications page on the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com). For more information, see Create a button press notification for the Alarm.com Video Doorbell and Create/edit a Doorbell Call recording rule.

Platform	General / Device
Content type	Reference
Source last updated	2025-02-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/Video_Doorbell_Call_Notifications_and_Recording_Rules_-_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Video device does not trigger recordings or upload clips

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

There are several reasons why video clips would not be triggered to record. A video device requires a strong network connection as well as the proper configuration settings to record clips and upload them to the customer account.

Platform	App + Web
Content type	FAQ / Explanation
Source last updated	2026-04-15

Procedure

To view video clips filtered to Other using the Alarm.com app

To view video clips filtered to Other using the GoSafer Security customer portal (powered by Alarm.com)

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_can_I_do_if_a_video_device_does_not_trigger_clip_recordings%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is a locked recording rule?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Recording rules can be locked by your service provider so that the rule can only be paused or resumed and have its recipients adjusted. A Locked icon next to the recording rule's name indicates that …

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2022-01-31

Procedure

1. Additional details about locked recording rules

You can pause and resume a locked recording rule. For more information, see Pause or resume a recording rule.

You can edit a locked recording rule's notification recipients. For more information, see the recording rule's article in Recording Video.

You cannot delete a locked recording rule.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Recording_Video/What_is_a_locked_recording_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can video be deleted from the Stream Video Recorder (SVR)?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video that is saved to the Stream Video Recorder (SVR) cannot be manually deleted for specific time frames. This is to ensure that important data is not removed from the SVR.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Situations where footage is automatically deleted

When the SVR's hard drive storage is full. Video is automatically overwritten a full day at a time to make room for newly recorded video.

When the SVR recording schedule for a camera is deleted using the GoSafer Security customer portal (powered by Alarm.com). All previous video recordings from that camera are deleted from the SVR.

Manually limit the number of days to record

it is possible to manually limit the number of days to keep recorded footage an SVR. For the ADC-SVR100, ADC-SVR122, and ADC-CSVR126, this setting can be adjusted for each individual recording rule; for the ADC-SVR210, ADC-CSVR20XXP Pro Series, and ADC-CSVR21XXP Pro Series, this setting can be adjusted for all recording rules simultaneously. Limiting the number of days to record can be adjusted using the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app, depending on the SVR.

To limit the number of days to record for the ADC-SVR100, ADC-SVR122, and ADC-CSVR126

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Recording Rules.
4. Click Local Recordings.
5. Click [Edit] for the desired device.
6. Click Advanced Options.
7. Click the Limit the number of days to record toggle switch to enable a limit for the recording rule.

Using the dropdown menu, select the limit for the number of days to keep recorded footage.

1. Click Save.

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap [Settings].
4. Tap Recording Rules.
5. Tap Local.
6. Tap [Edit] for the desired device.
7. Tap Advanced Options.
8. Tap the Limit the number of days to record toggle switch to enable a limit for the recording rule.

Using the dropdown menu, select the limit for the number of days to keep recorded footage.

1. Tap Save.

To limit the number of days to record for the ADC-SVR210, ADC-CSVR20XXP Pro Series, or ADC-CSVR21XXP Pro Series

Note: This process can only be done using the GoSafer Security customer portal (powered by Alarm.com) for the ADC-SVR210, ADC-CSVR20XXP Pro Series, and ADC-CSVR21XXP Pro Series.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired Stream Video Recorder.
5. Click Recording Options.

Using the Keep Clips for the Selected Duration dropdown menu, select the number of days to keep recorded footage.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Can_video_be_deleted_from_the_Stream_Video_Recorder_(SVR)

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change saved video view layout

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Saved Video page can be viewed in multiple formats.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Change_saved_video_view_layout

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the number of days to keep video clips before deletion

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Recorded video clips can be deleted after a user customized duration or kept indefinitely.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

To change how many days a video clip can stay in online storage

This setting applies to individual cameras. Each camera on the account must be configured separately for clips to be deleted and at a specific age.

Note: The maximum available for the Limit the number of days to keep clips setting is determined by your service provider. If you have questions regarding this maximum, please reach out to your service provider for additional details.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.

In Recorded Video Settings, use the Keep Clips for the Selected Duration dropdown menu to select the number of days to keep clips before automatic deletion.

Caution: Changing Limit the number of days to keep clips to anything other than Unlimited will remove protected clips along with unprotected clips. For more information about protecting a video clip, see Protect a video clip.

1. Click Save.

Video clips do not stay on the account long enough

If your video clips are being overwritten too quickly, your camera may be recording too much or the storage on your account may be too small. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.

To learn more about online storage and upload limits, see What happens when an account's video clip online storage limit is reached?.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Change_the_number_of_days_to_keep_video_clips_before_deletion

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Export saved video from Onboard Recording (SD card)

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Onboard Recording saved video can be downloaded using the GoSafer Security customer portal.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2026-05-05

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Export_saved_video_from_Onboard_Recording_(SD_card)

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How does video storage work with Alarm.com cameras?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Recorded clips can be uploaded to cloud storage for the customer to access from their account. Stored clips will be removed oldest first when capacity is reached. Upload limits cap the number of new …

Platform	App + Web
Content type	FAQ / Explanation
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/What_happens_when_an_accounts_video_clip_online_storage_limit_is_reached

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Protect a video clip

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video clips can be protected from automatic, manual, or accidental deletion.

Platform	Mobile App
Content type	Reference
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Protect_a_video_clip

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Rename a video clip

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video clips can be renamed to be more easily found or to describe the contents of the clip.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-06-18

Procedure

To rename a video clip from the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap Saved.
4. Tap [Play] on the desired clip.
5. Tap [Edit].
6. Enter the new name.
7. Tap Ok.

To rename a video clip from the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.

Mouse over the desired clip, then click [Options], or click Bulk Actions followed by [Video Checkbox] to select all the videos shown on the page.

1. Click [Edit] Rename clip.
2. Enter the desired name in Clip Description.
3. Click Ok.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/Rename_a_video_clip

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Saved Video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Saved Video, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2022-01-31

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View saved video

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Saved video from cameras and video devices can be viewed from the app and website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-06-18

Procedure

To view saved video using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap Saved.
4. Tap [Play] on the desired clip to play it.

To view saved video using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
4. Click [Play] on the desired clip to play it.

To filter clips using the Alarm.com app

Note: The Alarm.com app returns a maximum of 50 clips per search. If you are having trouble finding the clip, use as narrow a date range as possible to ensure it appears.

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap Saved.
4. Tap [Filter].
5. Choose any desired filters.
6. Tap Apply to filter the results.

Note: All filter preferences are removed after logging out or closing the Alarm.com app.

To filter clips using the GoSafer Security customer portal (powered by Alarm.com)

Note: The GoSafer Security customer portal (powered by Alarm.com) returns a maximum of 500 clips per search. If you are having trouble finding the clip, use as narrow a date range as possible to ensure it appears.

1. Log into the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Saved Video Clips.
4. Click Filter.
5. Choose any desired filters.
6. Click Apply to filter the results.

Note: Only the Other filter is saved for future visits to the page. All other filters must be selected again.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/View_saved_video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View.var archived SVR footage

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Files with a.var extension can only be opened using the Archive Viewer program, which is available for Windows.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2026-05-27

Procedure

Files with the.var extension require the Archive Viewer program to view.

To download the Archive Viewer, click Archive Viewer program for Windows. This program enables you to view the.var file exported on your storage device.

Note: The Archive Viewer only works using the Windows operating system. For alterative ways to export and view footage, see Export video using the ADC-CSVR2000P/2008P/2016P local interface and Download saved video from an SVR.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/View_.var_archived_SVR_footage

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is the frame rate for video?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The video frame rate determines how smooth the playback appears. The higher the number, the smoother the video. Live video and saved video frame rates can differ between each other.

Platform	App + Web
Content type	FAQ / Explanation
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Saved_Video/What_is_the_frame_rate_for_video

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Adjust the field of view and focus of a varifocal video device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A video device with a varifocal lens allows you to zoom in and out using the website. Zooming in focuses on the center of the video device's field of view.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

To adjust the field of view and focus

Important: The device's Video Analytics rules and calibration need to be updated whenever you update the field of view/focus.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired varifocal video device.
5. Click Video.

In Video Feature Settings, click Field of View.

Drag the Field of View slider to adjust the camera zoom. The focus automatically adjusts whenever the field of view is changed.

Use the Focus slider to manually adjust the camera focus, or click Auto Focus.

1. Click Continue to calibrate the video device for Video Analytics. For more information about the calibration procedure, see Calibrate a device for Video Analytics.

Adjust the enabled Video Analytics rules in a way that makes sense for the new view. For more information about Video Analytics, see Configure a Video Analytics rule.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Adjust_the_field_of_view_and_focus_of_a_varifocal_video_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Adjust the motion detection mode of a Slim Line Doorbell Camera

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can switch between Motion Detection 2.0 and Motion Detection 1.0 using the GoSafer Security customer portal.

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

To adjust the motion detection mode

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.

Using the Video Device dropdown menu, select the desired device.

1. Click Video Device Info.

Using the Motion Detection dropdown menu, select the desired motion mode.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Adjust_the_motion_detection_mode_of_a_Slim_Line_Doorbell_Camera

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Calibrate a device for Video Analytics

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can calibrate certain video devices for Video Analytics using the app or website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Calibrate_a_device_for_Video_Analytics

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I restrict a secondary login to see only specific video devices

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. You can create secondary logins and choose which video devices the login has access to.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Can_I_restrict_a_secondary_login_to_see_only_specific_video_devices

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a SkyBell Doorbell Camera's motion sensitivity

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The motion sensitivity of the Alarm.com Doorbell Cameras can be adjusted to to be more or less sensitive to motion.

Platform	App + Web
Content type	Reference
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_SkyBell_Doorbell_Camera's_motion_sensitivity

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a SkyBell Doorbell Camera's video resolution and quality

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Adjusting the video resolution and image quality of Alarm.com Doorbell Cameras can optimize the quality for a variety of conditions.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To change a Skybell's video resolution and quality using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Doorbell Camera.
3. Tap [Settings].

Using the Resolution and Quality dropdown menu, select the desired option.

1. Tap [Check].

To change a Skybell's video resolution and quality using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.

Using the Video Device dropdown menu, select the desired video device.

1. Click Video Device Info.

Using the Video Resolution & Quality dropdown, select the desired resolution.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_SkyBell_Doorbell_Camera's_video_resolution_and_quality

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a camera's Video Motion Detection settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video Motion Detection (VMD) is the camera’s ability to trigger recordings based on any detected motion.

Platform	Customer Website
Content type	Reference
Source last updated	2025-12-08

Procedure

To change a camera's VMD settings using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
6. Click Video Motion Detection.

For each Video Motion Detection (VMD) window

Drag your cursor on the Live View preview to draw a new VMD window.

Using the Sensitivity dropdown menu, select the motion sensitivity for the VMD window.

High sensitivity allows more motion to be detected by the camera and more clips to be recorded.

Note: For camera models ADC-V521IR, ADC-V522IR, and ADC-V722W, the sensitivity setting affects all Video Motion Detection (VMD) windows for the specific device.

Using the Target Size dropdown menu, select the motion target size for the VMD window.

Target size is the percentage of the VMD window that must detect motion for a clip to be recorded. Smaller target sizes require less motion to trigger a recording, resulting in more recorded clips.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_camera's_Video_Motion_Detection_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a camera's brightness, contrast, saturation, sharpness, exposure, or night vision sensitivity

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Camera settings can be changed to alter or improve image quality.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Change Video Device Image settings

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap [Settings].

In Video Devices, tap to select the desired video device.

In Settings, tap Video.

1. Tap Image Settings.

In Advanced Image Settings

Use the Night Vision Sensitivity dropdown menu to select High, Normal, or Low.

Use the Max Exposure dropdown menu to select Automatic, or choose from a range between 1/5 second and 1/480 second.

Note: When HDR is enabled on compatible cameras, the exposure setting is set to Automatic and cannot be manually changed. The VDB755P and VDB750 will always be Automatic as HDR cannot be turned off for those models.

In Image Quality

Use the Brightness slider to adjust the brightness.

Use the Contrast slider to adjust the contrast.

Use the Saturation slider to adjust the saturation.

Use the Sharpness slider to adjust the sharpness.

1. Tap Save.

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.
6. Click Image Settings.

In Advanced Image Settings

Use the Night Vision Sensitivity dropdown menu to select High, Normal, or Low.

Use the Max Exposure dropdown menu to select Automatic, or choose from a range between 1/5 second and 1/480 second.

Note: When HDR is enabled on compatible cameras, the exposure setting is set to Automatic and cannot be manually changed. The VDB755P and VDB750 will always be Automatic as HDR cannot be turned off for those models.

In Image Quality

Use the Brightness slider to adjust the brightness.

Use the Contrast slider to adjust the contrast.

Use the Saturation slider to adjust the saturation.

Use the Sharpness slider to adjust the sharpness.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_camera's_brightness%2C_contrast%2C_saturation%2C_sharpness%2C_exposure_or_night_vision_sensitivity

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a camera's live video image quality

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Live video image quality can be optimized for motion and clarity.

Platform	App + Web
Content type	Reference
Source last updated	2025-12-08

Procedure

Change a camera's live video image quality

1. Select whether you are changing a camera's live video image quality using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Doorbell Video Call] or [Video].
3. Tap [Settings].

In Video Devices, tap to select the desired camera.

In Settings, tap Video.

In Live Video Resolution, tap the desired live video image quality.

Note: Only some video devices' settings can be changed using the Alarm.com app. If the resolution options are not available for the camera, use the GoSafer Security customer portal (powered by Alarm.com) to change them.

1. Tap Save.

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.

In Live Video Resolution, click to select the desired image quality.

Note: The available options can vary slightly between video devices. Some video devices allow for different quality settings for the GoSafer Security customer portal (powered by Alarm.com) and the Alarm.com app at the same time.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_camera's_live_video_image_quality

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a pan/tilt camera's position presets

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Pan/Tilt cameras have the ability to save a variety of position presets.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To move a pan/tilt camera's view to a preset using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Video.
3. Tap to select the pan/tilt camera to change the current position.
4. Tap [Pan Tilt Video].
5. Tap the preset you would like the camera to move to.

To move a pan/tilt camera's view to a preset using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.

Mouse over the desired pan/tilt camera, and then click [Pan Tilt Video].

1. Click the preset you would like the camera to move to.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_pan_tilt_camera's_position_presets

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a video device name

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video device names can be customized for easier system management.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Change a video device name

Note: Camera names can have a maximum of 16 characters each.

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Manage Devices.

In Video Devices, tap [More Options].

1. Tap [Edit].

In the Rename Device field, enter the new name.

1. Tap Ok.

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.

Next to the device's current name, click [Edit].

In the Device Name field, enter the new name.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_a_video_device_name

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change an access point device name

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Access point device names can be changed using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	Reference
Source last updated	2025-06-10

Procedure

To change an access point device name using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [More Options].

In Account, tap Manage Devices.

1. Tap the name of the desired device.
2. Enter the new name for the device.
3. Tap OK.

To change an access point device name using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click the name of the desired device.
5. Enter the new name for the device.
6. Click OK.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_an_access_point_device_name

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the Wi-Fi network settings of a video device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can change a video device's network information manually using the GoSafer Security customer portal as long as the device has power and is still connected to an active network.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_the_Wi-Fi_network_settings_of_a_video_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the brightness or color of a SkyBell Doorbell Camera's LED

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com Doorbell Cameras have an LED with variable color and brightness which can be adjusted from the website or app.

Platform	App + Web
Content type	Reference
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_the_brightness_or_color_of_a_SkyBell_Doorbell_Camera's_LED

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure Alarm.com video devices with a static IP address

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video devices have the capability to have static IP addresses for advanced networking applications.

Platform	Customer Website
Content type	Troubleshooting
Source last updated	2025-12-08

Procedure

To apply a static IP address to a video device

Once a video device has been added to an account, it is possible to set a static IP address for the device using the GoSafer Security customer portal (powered by Alarm.com).

Important: These settings should only be adjusted by a networking expert who is familiar with the network.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

If the account is part of an Enterprise group, select the desired location.

Use the dropdown menu to select the location. Enterprise groups have [Group Property] next to the Enterprise name, whereas locations will have [Enterprise Open] for commercial accounts or [Single Property] for residential accounts next to the location name.

1. Click Video.
2. Click Settings.
3. Select the desired video device.
4. Click Network.
5. Click Advanced Network Setup and Testing.
6. Click to select Use Fixed IP Address (For networking experts only).
7. Verify or enter the following information:

IP Address - This information should populate automatically

Subnet Mask - This information should populate automatically

Gateway Router - This information should populate automatically

HTTPS Port - This information should populate automatically

Primary DNS - This information should populate automatically

If it does not populate automatically, use Google's primary DNS, 8.8.8.8

Secondary DNS - This information may have to be manually entered

Either copy and paste the primary DNS information or use Google's secondary DNS, which is 8.8.4.4

1. Click Save.

Run a connectivity test

After setting up port forwarding for a video device, it is recommended to run a connectivity test to update the public IP and IP works flag immediately.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Network.
6. Click Advanced Network Setup and Testing.
7. Click Test Remote Access.

For further assistance with configuring or troubleshooting a static IP address, contact an IT or networking professional.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_Alarm.com_video_devices_with_a_static_IP_address

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure a Video Analytics rule

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video Analytics continuously scans your property and notifies you when a person, vehicle, or animal is detected. Advanced detection rules enhance perimeter security by alerting you when someone's …

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_a_Video_Analytics_rule

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The chime settings for Alarm.com Video Doorbells and Chimes can be configured using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_the_chime_settings_for_an_Alarm.com_Video_Doorbell_and_Alarm.com_Chime

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure the local display password for an Alarm.com Stream Video Recorder

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Set the local display password for an Alarm.com Stream Video Recorder (SVR) using the GoSafer Security customer portal (powered by Alarm.com).

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

To configure the local display password

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired SVR.

In Device Management, click Local Display.

In Local Device Password, enter the updated password.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Configure_the_local_display_password_for_the_ADC-SVR210

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create temperature notifications for video devices

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can receive notifications when an Alarm.com Wireless Video Doorbell's internal temperature nears the bounds of the operational temperature range.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-01-12

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Create_temperature_notifications_for_doorbell_cameras

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enable doorbell camera notifications to Alarm.com Chimes

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com Chimes use the local network to ring when a doorbell camera button is pressed. If there are multiple Chimes on the account, by default, they all ring when the doorbell camera button is pressed. Alarm.com Chimes do not affect any wired chimes also in the setup (compatible mechanical or digital chime). It is possible to set up more customizations with Alarm.com Chime automation rules. For more information about setting up automation rules, see Create automation rules for Alarm.com Chimes.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-12-08

Procedure

Compatibility requirements

A service package that supports at least one doorbell camera

A compatible doorbell camera on its latest firmware

SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x)

ADC-VDB770

ADC-VDB780B

ADC-VDB750

ADC-VDB755P

ADC-VDB775

A compatible Wi-Fi connection

Wi-Fi router that supports multicast broadcasts which are used to ring the Alarm.com Chime.

Note: If a doorbell camera is connected to an ADC-W115C as an access point, multicast is not required for that doorbell to ring the chime. However, ringing additional Alarm.com Chimes will require multicast to be enabled.

The Alarm.com Chime and doorbell camera must be on the same local network, but they do not need to be connected to each other directly.

Note: A single doorbell can ring multiple Alarm.com Chimes as long as they are all on the same local network.

Configure a doorbell camera to ring Alarm.com Chimes

The following steps configure an individual Alarm.com Video Doorbell to ring all Alarm.com Chimes on the customer account using the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app.

For more information and steps on configuring more complex Alarm.com Video Doorbell camera notifications (e.g., the user wants a unique Chime sound for each doorbell, or the user wants each Chime to be triggered by only one doorbell), see Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime.

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired doorbell camera.

In Settings, click General.

1. Click the Alarm.com Chime Notifications toggle switch to enable.
2. Click Save.

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Doorbell Video Call] or [Video].
3. Tap [Settings].
4. Select the desired doorbell camera.

In Settings, tap General.

1. Tap the Alarm.com Chime Notifications toggle switch to enable.

Troubleshooting

The Alarm.com Chime is not ringing when the doorbell camera button is pressed

1. Disable and re-enable Send button press notifications to Alarm.com Chime.
2. Power down the Alarm.com Chime.
3. Verify the correct chime type is selected on the customer account.

For more information, see Adjust the chime type.

Disconnect power from the router and any applicable access points, and wait 2 minutes.

Reconnect power to each device starting with the router and ending with the Alarm.com Chime.

For multiple Alarm.com Chimes, verify the following router settings

If the customer's setup includes multiple Alarm.com Chimes, or the doorbell is being connected to the customer's home network instead of a W115C, additional router settings may need to be adjusted. For more information about and help with changing router settings, refer to the router manual, router manufacturer, or customer's Internet Service Provider.

Multicast broadcasts are enabled on the Wi-Fi router.

1. Log in to the router and verify that Multicast Packet Forwarding is enabled.

If Multicast Packet Filtering is disabled, enable it.

If the router does not have a Multicast Packet forwarding/filtering option, then multicast broadcasts may not be an option on the router. Check with the Internet Service Provider or in the router's user manual to verify if the option is available. If a router does not support multicast broadcasts, it should be replaced with one that does support multicast broadcasts.

1. Verify that Wi-Fi Client Isolation is disabled. For some routers/access points, it is enabled by default.

Wi-Fi Client Isolation may also be called Client Isolation or some variation of this.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Enable_doorbell_camera_notifications_to_Alarm.com_Chimes

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Flip a camera's image

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The image of a video device can be flipped in order to be compatible with a variety of mounting positions.

Platform	App + Web
Content type	Reference
Source last updated	2025-12-08

Procedure

To flip a camera's image

GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.

In Live Video Settings, click Image Settings.

1. Click the Flip Image toggle switch to flip the image.
2. Click Save.

After a few minutes, have the customer view live video to verify the changes are applied.

Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Video].
3. Tap [Settings].

In Video Devices, tap to select the desired video device.

In Settings, tap Video.

1. Tap Image Settings.
2. Tap the Flip Image toggle switch to flip the image.
3. Tap Save.

After a few minutes, have the customer view live video to verify the changes are applied.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Flip_a_camera's_image

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can a camera be reconnected to a Wi-Fi network if the router, network equipment, or wireless settings change?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

When your wireless settings or networking equipment change, the Wi-Fi cameras connected to the old network will disconnect from the internet. This is because they are still programmed with the old Wi-Fi information. Once the cameras have the new Wi-Fi information, they can reconnect. Note: If your cameras are connected to an Alarm.com Smart Gateway, they will stay connected even if your network changes.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2022-12-05

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_can_a_camera_be_reconnected_to_a_Wi-Fi_network_if_the_router_network_equipment_or_wireless_settings_change

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I connect a video camera to a hidden Wi-Fi network?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can connect a video device to a hidden (i.e., not broadcasting) Wi-Fi network by configuring its network settings manually using the GoSafer Security customer portal (powered by Alarm.com) or the camera's access point network. Important: When attempting to manually connect to a wireless network, it is necessary to type in all information about the network. Accuracy is crucial, so it is advisable to confirm the network information is correct. If you are uncertain, confirm with the person who set up the network.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_do_I_connect_a_video_camera_to_a_hidden_Wi-Fi_network

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I use the Device Status History?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The device status history can be used to help you understand your device's function over a long period of time. This data can provide insight into any patterns you may see regarding your device's online or offline status and can assist users in identifying roadblocks to a reliable connection. Things you can ask yourself: An automated connectivity check is run approximately every 8 hours. If two tests fail in a row we send a Video Device not Responding push notification to users set up to receive the system event notification. For more information please, see Create a system event notification.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2023-10-12

Procedure

The device status history can be used to help you understand your device's function over a long period of time. This data can provide insight into any patterns you may see regarding your device's online or offline status and can assist users in identifying roadblocks to a reliable connection.

Things you can ask yourself

Does the device drop offline at certain times of day or days of the week?

Were there any issues with power, internet, severe weather, etc.?

Did my network change?

Has there been an increase in bandwidth usage on my network since installation?

An automated connectivity check is run approximately every 8 hours. If two tests fail in a row we send a Video Device not Responding push notification to users set up to receive the system event notification. For more information please, see Create a system event notification.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_do_I_use_the_Device_Status_History

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How much network bandwidth do Alarm.com video devices use?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

For the latest video devices, the minimum requirement is 2 Mbps of upload speed per video device for consistent performance at reduced quality. To test the network and determine how many video devices your internet connection can support, see Perform an Internet speed test.

Platform	General / Device
Content type	FAQ / Explanation
Source last updated	2026-04-17

Procedure

When a video device uses bandwidth

Alarm.com video devices do not consume any bandwidth unless they are uploading recorded video clips or someone is actively looking at live video or SVR recorded footage.

Even when in use, the video device cannot consume all available bandwidth because routers allocate bandwidth fairly among all the devices that are on the network (e.g., computers, tablets, etc.).

Devices/features requiring additional bandwidth include

HD video streaming

Two-Way Audio for cameras

Stream Video Recorder integration

Doorbell cameras

Important: The SkyBell Doorbell Camera requires at least 2 Mbps of upload speed per device. For more information about the network requirements for the SkyBell Doorbell Camera, see What are the network requirements of the SkyBell Doorbell Cameras?.

The Alarm.com Video Doorbell (ADC-VDB770) and Wireless Video Doorbell (ADC-VDB780B) require at least 2.5 Mbps of upload speed per device.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_much_network_bandwidth_do_Alarm.com_video_devices_use

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How should I configure Video Motion Detection (VMD) settings for a video device?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video Motion Detection (VMD) works by looking for motion in specific areas (i.e., windows) of the camera's view. You can customize the size, location, sensitivity, and target size of the VMD windows to reduce false positive or missed motion. For more information about adjusting Video Motion Detection settings, see Change a camera's Video Motion Detection settings.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2025-05-07

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/How_should_I_configure_Video_Motion_Detection_(VMD)_settings_for_a_video_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Is it possible to use video devices or access video data after closing my account?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

No. All Video clips and SVR recordings associated with your account are cleared when your account is closed. The previously-enrolled video devices (e.g., video cameras, video servers, and SVRs) must be attached to a new account before they can be used again.

Platform	General / Device
Content type	Reference
Source last updated	2023-01-25

Procedure

No. All Video clips and SVR recordings associated with your account are cleared when your account is closed. The previously-enrolled video devices (e.g., video cameras, video servers, and SVRs) must be attached to a new account before they can be used again.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Is_it_possible_to_use_video_devices_or_access_video_data_after_closing_my_account%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Package Alerts for Alarm.com Video Doorbells

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Be the first to know when a package is delivered to your home or business with Package Alerts for the Alarm.com Video Doorbell (ADC-VDB770).

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-12-01

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Package_Alerts_for_the_Alarm.com_Video_Doorbell_(ADC-VDB770)

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Password protect the ADC-CSVR126 local interface

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The user can set up a password that must be entered to interact with the Commercial Stream Video Recorder (CSVR) local user interface.

Platform	Customer Website
Content type	Reference
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Password_protect_the_ADC-CSVR126_local_interface

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Reconnect a SkyBell Doorbell Camera if the wireless network or router changes

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can only configure the SkyBell Doorbell Camera's Wi-Fi network setting during device enrollment. Whenever the router's wireless network information is changed, the Doorbell Camera needs to be re-…

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-07-18

Procedure

Delete and factory reset the device

1. Remove the SkyBell Doorbell Camera from the account. For more information about the removal process, see Remove a video device. If you do not see the option to remove the device, contact your service provider.

Factory reset the SkyBell Doorbell Camera by pressing and holding the doorbell button until the LED starts blinking yellow.

1. Wait for the SkyBell Doorbell Camera to reboot and enter Access Point (AP) mode. The LED blinks red and green to indicate it is in AP mode.

Important: Verify the wireless credentials are entered correctly during the following installation. For hidden (i.e., not broadcasting) networks, temporarily un-hide the network to reconnect the device.

Reinstall the device on the desired network

1. Verify that the SkyBell Doorbell Camera is in AP mode. The LED should be blinking red and green.

To put the doorbell camera into access point (AP) mode, press and hold the button on the doorbell camera for one minute until the LED starts flashing green.

1. Log in to the Alarm.com app.
2. Tap Doorbell Camera.
3. Tap [Settings].
4. Tap Add Camera.

In Select Video Device, tap to select the desired device.

Follow the on-screen instructions to finish installing the SkyBell Doorbell Camera.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Reconnect_a_SkyBell_Doorbell_Camera_if_the_wireless_network_or_router_changes

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remove a video device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Most Alarm.com video devices (e.g., cameras, Video Servers, SVRs, etc.) can be removed from an account using the app or website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To remove a video device using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Manage Devices.
4. Tap [More Options] next to the desired video device.

In Actions, tap [Delete].

1. Tap Delete.

To remove a video device using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.
4. Click [More Options] next to the desired video device.
5. Click Remove Device.
6. Click Remove.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Remove_a_video_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Request a video device's wireless signal strength

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video device wireless signal strength can be checked remotely at any time.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-05-11

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Request_a_video_device's_wireless_signal_strength

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Resolve a Camera or SVR - Firmware Out of Date trouble condition

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If you see a trouble condition on your account labeled Camera - Firmware Out of Date or SVR - Firmware Out of Date, your video device's firmware is out of date and an updated version is available for …

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

Requirements

Video device is installed on the account

Video device has power

Video device is connected to the internet

To upgrade the video device's firmware

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the video device to update.
5. Click General.
6. Click Update Firmware to send the update to the video device.

Note: The Upgrade Firmware option only appears when there is an available update for the video device.

If you are having trouble updating your video device's firmware, contact your service provider for further assistance. For more information about how to find your service provider's contact information, see Contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Resolve_a_Camera_or_SVR_-_Firmware_Out_of_Date_trouble_condition

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

The ADC-VDB770 is warm to the touch and has a solid yellow LED

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Like most powered consumer electronic devices, the ADC-VDB770 will warm when operated and normally have a higher temperature than the surrounding air (ambient) temperature.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2022-01-26

Procedure

Quick reference

The ADC-VDB770 is designed to channel heat away from key components to the backplate. As a result, the backplate may reach higher temperatures than other exterior surfaces.

The ADC-VDB770 is rated to operate in temperatures between -22°F (-30°C) and 104°F (40°C). In regions where temperatures are expected be near or above 104°F, avoid placing in direct sunlight.

If the ADC-VDB770 gets too warm to operate fully, it enters a cool-down mode indicated by a solid yellow LED.

Overview

Like most powered consumer electronic devices, the ADC-VDB770 will warm when operated and normally have a higher temperature than the surrounding air (ambient) temperature. The product is designed to channel heat towards the backplate and away from the button surface and internal components to maximize the conditions under which the button’s surface remains within recommended surface contact guidelines and to maximize the device’s operating range.

If a person holds their finger on the doorbell for a prolonged period of time, it will feel warmer than the air temperature and may feel hot, particularly if the device is installed in direct sunlight. For regular use we recommend touching the doorbell’s button surface for about 1 second to ring the doorbell.

We recommend contacting your service provider before completing work that requires handling the backplate or handling the button surface for longer than 10 seconds, especially if the ambient temperature is greater than room temperature (72°F), or if the unit is mounted in a location where it is facing intense direct sunlight.

Cool-down mode

If your device is exposed to sunlight and the ambient temperature is near the device’s maximum operating temperature (104°F), its automatic cooling algorithms may activate so that the device is not damaged by the hot conditions. In this case, it will enter a Cool-Down mode, indicated by a solid yellow LED, where the indoor chime can normally still be triggered by pressing the button, but all other features (notifications, video recording, video streaming, and Video Analytics features such as Touchless Doorbell) are temporarily disabled.

When the environmental conditions improve and the device has cooled to a normal operating temperature, the device will automatically restore functionality. Please contact your service provider before completing any troubleshooting if your device has entered this state.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/The_ADC-VDB770_is_warm_to_the_touch_and_has_a_solid_yellow_LED

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Turn off a video device's IR LEDs and night vision

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video device infrared LEDs can be disabled remotely at any time.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2026-05-28

Procedure

To turn off the video device's IR LEDs

Note: If the video device does not have any IR LEDs, this option will not appear.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.

In Live Video Settings, click Image Settings.

In Advanced Image Settings, click the Infrared LEDs toggle switch to configure the setting as desired.

1. Click Save.

To disable night vision

Note: The ability to disable night vision is not supported for some cameras.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click Video.

In Live Video Settings, click Image Settings.

In Advanced Image Settings, click the Night Vision toggle switch to configure the setting as desired.

Nightvision can be disabled on the following cameras

ADC-V516

ADC-V523/523X

ADC-V530

ADC-V723/723X

ADC-V724/724X

ADC-VC727P

ADC-VC827P

ADC-VC728PF

ADC-VC838PF

ADC-VC847PF

ADC-V729/V729AC/VC729P

ADC-VC7398PA

ADC-VC8498PA

ADC-VC8498P

ADC-VC8295P

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Turn_off_a_video_device's_IR_LEDs_-_Night_Vision

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Turn off a video device's LED

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The LED on a video device can be turned on or off at any time.

Platform	Customer Website
Content type	Reference
Source last updated	2025-12-08

Procedure

To turn off a video device's status LED

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the desired video device.
5. Click General.
6. Click the Status LED toggle switch to turn off the video device's status LED.
7. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Turn_off_a_video_device's_LED

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Update a video device's firmware

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Video device firmware can be updated remotely through the device's network connection.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-12-08

Procedure

To update a video device's firmware

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video.
3. Click Settings.
4. Select the video device to update.
5. Click General.
6. Click Firmware Version.
7. Click Update Firmware to send the update to the video device.

Note: If the video device is up to date, the Update Firmware link is hidden.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Update_a_video_device's_firmware

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Video Installation Wizard for the app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Users can add video devices to their own accounts using the app. The Video Installation Wizard gives the power to self-install video devices using an intuitive in-app wizard.

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Video_Installation_Wizard_for_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Video Settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Video Settings, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2023-05-01

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Video Troubleshooting Wizard

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Video Troubleshooting Wizard guides you through basic steps for bringing your video devices back online after they become disconnected.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Video_Troubleshooting_Wizard

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View the connected Wi-Fi frequency of a video device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can view the frequency (i.e., whether the Wi-Fi band is 2.4 GHz or 5 GHz) of the network that some of your cameras are connected to using the website.

Platform	App + Web
Content type	Reference
Source last updated	2025-12-08

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/View_the_connected_Wi-Fi_frequency_of_a_video_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is Motion Detection 2.0 on the Alarm.com Slim Line Doorbell Camera?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Motion Detection 2.0 is an improved process that pairs enhanced motion detection technology with the existing passive infrared (PIR) technology used in Motion Detection 1.0.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2022-01-28

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/What_is_Motion_Detection_2.0_on_the_Alarm.com_Slim_Line_Doorbell_Camera%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Where does the thumbnail for cameras come from in the app?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The thumbnail for the Alarm.com app camera live feeds are periodically pulled from saved videos that were captured by the camera. For more information about creating recording rules for cameras, see Recording Video. For more information about deleting saved videos, see Delete a video clip.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2023-03-29

Procedure

The thumbnail for the Alarm.com app camera live feeds are periodically pulled from saved videos that were captured by the camera.

For more information about creating recording rules for cameras, see Recording Video.

For more information about deleting saved videos, see Delete a video clip.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Where_does_the_thumbnail_for_cameras_come_from_in_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why can't I hear anything during a doorbell call?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is an article for troubleshooting a lack of audio during a doorbell video call.

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2024-12-11

Procedure

If unable to hear audio during a doorbell call

1. Verify the Alarm.com app is updated to the most recent version.
2. Verify the media volume on the mobile device isn't muted and the sound is turned up.
3. Verify the app has access to the mobile device's microphone.
4. Verify the mobile device does not have any Do Not Disturb settings enabled.

Listen for sound out of the device's speaker as well as with headphones to determine if the issue to related to one of these.

Test other applications for audio functionality.

Test a doorbell call using another mobile device.

For device-specific instructions about how to verify these settings, refer to Apple Support or Android Help.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Why_can't_I_hear_anything_during_a_doorbell_call

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.