User Management

• User Management
• Can I add user codes through the customer mobile application?
• Change a system user code
• Create a system user code
• Create/edit a duress code remotely
• Delete a system user code
• How can a user code be given access to specific security panel partitions?
• How can a user code only be given access at certain times?
• System Users
• View user codes
• Why is the website saying the user code is invalid?
• Add a mobile phone number to receive SMS notifications
• Android Quick Access Device Controls
• App settings transfer
• Best practices when changing phones
• Can I create multiple logins for my account?
• Can logins have access to only specific system partitions?
• Change a login name
• Change a phone number
• Change an email address
• Change how the Welcome card appears on the website
• Change language preference
• Change or reset a password
• Change security questions
• Change the name of a mobile device
• Configure a number passcode for the app
• Contact your service provider
• Create a secondary login
• Delete a login
• Do the app and website update in real time?
• Enable Two Factor Authentication
• Export panel slot numbers for a single location
• How can I set up Touch ID or Face ID for iOS?
• How can I set up fingerprint scanning on Android?
• How do I change the language of the customer app?
• How do I change the language of the website?
• How do I find mobile app version on my device?
• Is the Alarm.com iOS Today View Widget a supported feature?
• Is there a limit to how many logins can be created for a customer account?
• Launch the app or website tour
• Log all devices out of the website and app
• Manage login permissions for secondary logins
• Rearrange Home page of website or app
• Safety Button widget
• Saved Clips widget for iOS
• Transfer app settings from a previously connected device to a new device
• Unable to log in to the Customer Website or app
• View upcoming appointments
• Web/App Users
• What are the login name and password requirements?
• What can I do if I can't find the password reset email?
• What is Two Factor Authentication?
• iOS Alarm.com System Control widget
• iOS Live Activities for In-Progress Device Commands
• iPhone's Home Screen Quick Actions feature for the Alarm.com app

User Management

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for User Management, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2022-01-24

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I add user codes through the customer mobile application?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The article answers the question, 'Can I add user codes through the customer mobile application?' And provides the resource for doing so.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2024-12-11

Procedure

For more information, see Create a system user code.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Can_I_add_user_codes_through_the_customer_mobile_application

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a system user code

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Existing system user codes can be updated from the website or app.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-09-16

Procedure

To change a system user code using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap to select the user to update.
5. Tap [Access Code].

In Access Code, enter the new user code.

1. Tap Save.

To change a system user code using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click [More Options] on the desired user.
4. Click [Edit] to edit user information.
5. Click [Access Code].

In Access Code, enter the desired user code.

A new access code can also be generated by clicking Generate Code.

1. Click to select which devices and features the user will have access to.
2. Click Save to send the changes to the system.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Change_a_system_user_code

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a system user code

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

New system user codes can be created using the app or the website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

New system user codes can be created using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com). 

Important: User codes cannot be edited while the security system is armed. Verify the security system is disarmed before attempting to edit a user code remotely.

Create new system user codes

The following processes will allow for user codes to be set with a manually entered user code. For more information about creating a randomly generated user code, see Generate and share system user codes.

To create new system user codes for single systems using the Alarm.com app:Icn Chevron Up

Allow a few minutes for new user codes to be active at the panel. If the new user code does not work at the panel or you have additional questions, contact your service provider.

If this video is blocked by the publisher's privacy settings, open it on the original Alarm.com article.

To create new system user codes for single systems using the GoSafer Security customer portal (powered by Alarm.com):Icn Chevron Up

Allow a few minutes for new user codes to be active at the panel. If the new user code does not work at the panel or you have additional questions, contact your service provider.
 

If this video is blocked by the publisher's privacy settings, open it on the original Alarm.com article.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Create_a_system_user_code

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create/edit a duress code remotely

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Duress codes can be managed remotely using the website or app.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Create/edit duress codes remotely

Duress codes can be managed remotely using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

To create/edit duress codes using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap to expand More.

If there is not a current duress code

1. Tap Add Duress User in More Options.

In the Duress Code Name field, enter the name of the duress code.

1. Tap Create.

In Access Code, enter the desired duress code or tap Generate Code to generate a random code.

In Security Panels, select the panel partitions to apply the duress code to.

1. Tap Save.

If there is an existing duress code

1. Tap Edit Duress User in More Options.
2. Tap [Access Code].

In Access Code, update the duress code as desired.

In Security Panels, select the panel partitions to apply the duress code to.

1. Tap Save.

To create/edit duress codes using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click to expand More.

If there is not a current duress code

1. Click Add Duress User.

In Duress Code Name, enter a name for the duress code.

1. Click Create.

In Access Code, enter the desired user code.

A new access code can also be generated by clicking Generate Code.

1. Click to select which devices and features the user will have access to.
2. Click Save.

If there is an existing duress code

1. Click Edit Duress User in More Options.
2. Click [Access Code].

In Access Code, update the duress code as desired.

In Security Panels, select the panel partitions to apply the duress code to.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Create%2F%2Fedit_a_duress_code_remotely

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Delete a system user code

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Deleting unused system user codes helps keep the system secure.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To delete a system user using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap [More Options] for the user to be deleted
5. Tap [Delete] Delete.
6. Tap Delete to confirm that you want to delete the user and all of the addresses associated with it.

To delete a system user using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click [More Options] for the user to be deleted
4. Click [Delete] Delete.
5. Click Delete User to confirm that you want to delete the user and all of the addresses associated with it.

To delete multiple system users using the GoSafer Security customer portal (powered by Alarm.com)

Important: This feature is only available for Commercial accounts.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click More.
4. Click Bulk Actions.
5. Click to select the desired users to be deleted.
6. Click [Delete].

In Confirm Bulk User Deletion, click Delete.

To remove a user's security system access using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap [More Options] for the user to be deleted.
5. Tap [Edit] Edit.
6. Tap Panels.

On the Device Access page, tap the toggle switch to disable the access points that the user code should no longer have access to.

1. Tap Save.

To remove a user's security system access using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click [More Options] for the user to be deleted.
4. Click [Edit] Edit.
5. Click Panels.

On the Device Access page, click the toggle switch to disable the access points that the user code should no longer have access to.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Delete_a_system_user_code

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can a user code be given access to specific security panel partitions?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A user code can be given access to particular panel partitions of a single system if desired.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To give new users access to specific partitions using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap [Add].
5. Enter the user's first and last name, and then tap Create.

In Access Code, enter the user's desired code.

In Security Panels, tap to toggle the desired system partitions for access.

1. Tap Save. Allow a few minutes for the new user code to be active at the panel.

To add user contact information, tap Add Contact.

Then tap either

Mobile Number. Enter the mobile number, and select the Country and Carrier using the dropdown menus.

Email Address. Enter the email address, and select the Email Format using the dropdown menu.

1. Tap Save to add the new contact information.

To give new users access to specific partitions using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com)
2. Click Users.
3. Click Add User.
4. Enter the user's first and last name in the First Name and Last Name fields.
5. Click Create.

To update the language preference

1. Click Language Preference.
2. Click to select the user's language preference.
3. Click Save.

To add contact information, Click Add Contact. Then click to select either

Mobile Number to add the user's phone number. This allows the user to be set up with SMS text notifications to their phone.

In Mobile Number (SMS) enter the user's phone number.

Using the Country dropdown menu, select the country the mobile number is from.

Using the Carrier dropdown menu, select the cellular provider of the mobile number. If the provider is not listed but the user wants to receive SMS text notifications, see Create text (SMS) notifications when a cell carrier is not an option.

1. Click Save.

Note: SMS (text notifications) is only available in the United States and Canada. It is recommended to use push notifications for accounts outside the United States and Canada.

Email Address to add the user's email address. This allows the user to be set up with email notifications.

In Email Address enter the user's email address.

Using the Email Format dropdown menu, select the format the user would like to receive email notifications (i.e., HTML, Email Format, or Plain Text).

1. Click Save.
2. Click Panels.

In Security Panels, click to toggle the desired system partitions for access.

1. Click Save. The user code is sent only to the partitions the user has been given access to.

To give existing users access to specific partitions using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap to select the desired user.
5. Tap Panels.

In Security Panels, tap to toggle the desired system partitions for access.

1. Tap Save. The user code is sent only to the partitions that the user code has been given access.

To give existing users access to specific partitions using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click the desired user to be edited.
4. Click Panels.

In Security Panels, click to toggle the desired system partitions for access.

1. Click Save. The user code is sent only to the partitions the user has been given access to.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/How_can_a_user_code_be_given_access_to_specific_security_panel_partitions

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can a user code only be given access at certain times?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Some systems allow for scheduled or temporary user access that will give specified users access to the system at certain times. If you do not see the following options, your system may not be compatible with scheduled or temporary user codes. For further questions, contact your service provider.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/How_can_a_user_code_only_be_given_access_at_certain_times

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

System Users

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for System Users, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2022-01-24

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View user codes

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

User codes for residential accounts can be viewed using the Customer app and GoSafer Security customer portal.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

View user codes using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.

If your account is using Access Control, tap User Access, then tap Users.

1. Tap More.

In More Options, tap Show user codes.

Note: To hide user codes, tap More, then tap Hide User Codes in More Options.

View user codes using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.

If your account is using Access Control, click User Access, then click Users.

1. Click More, then click Show user codes.

Note: To hide user codes, click More, then click Hide user codes.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/View_user_codes

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why is the website saying the user code is invalid?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The user code is invalid error message is caused by an existing code that may be in conflict with a code you wish to add. The following are the typical causes of this conflict.

Platform	Customer Website
Content type	Troubleshooting
Source last updated	2022-01-25

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Why_is_the_website_saying_the_user_code_is_invalid

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Add a mobile phone number to receive SMS notifications

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Mobile phone numbers can be added to a user's contact information so that they can receive SMS notifications.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To add a mobile phone number to a user's contact information

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click [Edit] for the user to edit. If the user is not listed, click Add User to add a new user.
4. Verify User Information is correct.

In Contact Information, click Add.

1. Click Mobile Number (SMS).
2. Enter the user's phone number, select the country of the phone number, and select the phone's cellular provider.
3. Click Save.

Note: If you do not have the option to save, you may not have the required login permissions. If you are not seeing the preceding options to add a mobile number, contact your service provider.

For more information about how to configure notifications, see Notifications.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Add_a_mobile_phone_number_to_receive_SMS_notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Android Quick Access Device Controls

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Android Quick Access Device Controls provides Android users with seamless control of their smart devices from the Quick Settings panel.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Can I control devices while my device is locked?

Yes. Android devices using version 13+ allow certain device types to be controlled without unlocking the device. The ability to control devices while the device is locked is enabled by default and allows non-secure actions to be controlled from the lock screen.

Caution: Enabling control for secure actions (e.g., controlling locks, garage doors, etc) may create security vulnerabilities for their property.

To enable or disable Device Controls from the lock screen

1. Log in to the Alarm.com app.
2. Tap [More Options].
3. Tap Device Controls.
4. Tap to select the desired linked system (if applicable).

Use the toggle switches to enable or disable control for the desired devices from the lock screen.

Can I use Quick Access Device Controls alongside linked systems or Enteprise systems?

Yes. Logins with access to multiple systems can enable Quick Acess Device Controls with up to five systems or up to 5 Enterprise systems.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Android_Quick_Access_Device_Controls

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

App settings transfer

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Mobile App Settings Transfer Wizard allows users to maintain consistent service, even when changing over to a new device. Users can easily transfer existing notification and Alarm.com Places location settings to new mobile phones or tablets using the transfer wizard. The wizard also helps users properly remove old devices from their accounts, when applicable, to ensure a smooth transition.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/App_settings_transfer

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Best practices when changing phones

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

When switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that …

Platform	General / Device
Content type	Troubleshooting
Source last updated	2023-10-31

Procedure

Primary phone contact

When swapping to a different phone that was associated with the primary login, the primary phone contact on the account should be updated if the number is different. This ensures that the primary contact is up to date in case the primary contact needs to be reached for any reason.

For more information about how to update the primary phone contact, see Change a phone number.

Rules and notifications

The rules and notifications on the account should be updated to reflect any phone swaps that are performed. The new phone should be added to the contact recipients for any desired rules and notifications, and the old phone should be removed from any rules or notifications. This ensures minimal disruption in system usage and notifications.

For more information about how to configure notification recipients, see the following articles

1. Add/Configure notification recipients

How can a device start receiving Push Notifications?

How can I create text (SMS) notifications if my cell carrier isn't an option?

Alarm.com Places

When swapping to a different phone, update the list of Geo-Devices that are attached to the account. In this case, delete the old phone from the Geo-Devices list on the account and add the new phone to the list.

For more information about how to configure Alarm.com Places, see Configure Alarm.com Places.

For more information about how to delete a Geo-Device, see Troubleshooting Alarm.com Places.

Two Factor Authentication

When changing phones, the contact information associated with Two Factor Authentication needs to be updated if the feature is enabled for the user's account. To update the contact information that the Two Factor Authentication feature is associated with, disable and then re-enable the feature.

For more information about how to enable and disable Two Factor Authentication, see What is Two Factor Authentication?.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Best_practices_when_changing_phones

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I create multiple logins for my account?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. You can create multiple logins for your account using your GoSafer Security customer portal (powered by Alarm.com) login. There is no limit to the number of logins that can be created for an account. For information about creating a new login, see Create a new login. A system-generated password is sent to the email address that you assigned to the user. They are prompted to update the password upon their initial login to the GoSafer Security customer portal (powered by Alarm.com).

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2023-11-13

Procedure

Yes. You can create multiple logins for your account using your GoSafer Security customer portal (powered by Alarm.com) login. There is no limit to the number of logins that can be created for an account.

For information about creating a new login, see Create a new login.

A system-generated password is sent to the email address that you assigned to the user. They are prompted to update the password upon their initial login to the GoSafer Security customer portal (powered by Alarm.com).

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Can_I_create_multiple_logins_for_my_account

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can logins have access to only specific system partitions?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Access to specific system partitions can be configured using the GoSafer Security customer portal (powered by Alarm.com). The permission to limit access to specific system partitions can be added to existing logins or when creating a new login. Note: If a login is given access to a partition, it only gains control at the partition level. Full control at the system level (e.g., view History or User Code Management) must be granted with separate login permissions. For more information about managing login permissions, see Manage login permissions for secondary logins.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To restrict system partition access for an existing system user

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click the desired user to be edited.
4. Click Panels.

In Security Panels, click to toggle the desired system partitions for access.

1. Click Save.

To restrict system partition access for an existing login

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click Manage Logins.
4. Click the login name to be edited.
5. Click to select Limited Device Access.
6. Click to select Remote Arming.

Using the Remote Arming dropdown menu, select the partitions to be controlled.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Can_logins_have_access_to_only_specific_system_partitions

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a login name

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Login names can be changed on the website and app.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To change a login name using the Alarm.com app

Note: The only login name that can be changed is for the login used to access the Alarm.com app.

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Login Information.
4. Tap Login Name.
5. Enter the new login name in the Login Name field.

In the Current Password field, enter your current password.

1. Tap Save.

Note: If unable to change the login name, contact your service provider.

To change a login name using the GoSafer Security customer portal (powered by Alarm.com)

Note: The only login name that can be changed is for the login used to access the GoSafer Security customer portal (powered by Alarm.com).

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Login Information.
4. Click Login Name.
5. Enter the new login name in the Login Name field.

In the Current Password field, enter your current password.

1. Click Save.

Note: If unable to change the login name, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_a_login_name

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a phone number

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The primary phone number associated with the property location can be changed on the website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To change the primary account phone number using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Account Management.
4. Tap Account Information.
5. Tap Edit.

Note: If unable to edit this information, contact your service provider.

1. Enter the new phone number in the Phone Number field.

Note: Updating the primary phone number from an international number requires the country code format and number to be entered before the number (e.g., +1 612-555-1234).

1. Tap Update.

To change the primary account phone number using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Account Management.

In Account Information, click Update Account Information.

Note: If unable to edit this information, contact your service provider.

1. Enter the new phone number in the Phone Number field.

Note: Updating the primary phone number from an international number requires the country code format and number to be entered before the number (e.g., +1 612-555-1234).

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_a_phone_number

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change an email address

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Keeping email addresses updated helps keep the system secure.

Platform	App + Web
Content type	Reference
Source last updated	2026-06-10

Procedure

To change the account primary email address using the Alarm.com app

1. Log in to the Alarm.com app using the primary login of the account.
2. Tap [Menu].
3. Tap Login Information.
4. Tap Email Address.
5. Enter the new email address in the Email Address field.

In the Current Password field, enter your current password.

1. Tap Save.

To change the account primary email address using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com) using the primary login of the account.
2. Click Settings.
3. Click Login Information.

In Login Information, click Email Address.

1. Enter the new email address in the Email Address field.

In the Current Password field, enter your current password.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_an_email_address

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change how the Welcome card appears on the website

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Welcome card on the GoSafer Security customer portal (powered by Alarm.com) can be collapsed and expanded, but what appears on the card cannot be changed. The following image is an example of how the Welcome card appears by default: Note: If you have video devices, Today's Activity and the weather forecast are replaced by video clips.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_how_the_Welcome_card_appears_on_the_website

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change language preference

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

User language preferences change the language of the website and the user's notifications.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To change the language preference for system users

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click the desired user name to edit.
4. Click Language Preference.
5. Click to select the desired language for notifications.
6. Click Save.

To change the language preference for a login

1. Log in to the GoSafer Security customer portal (powered by Alarm.com) with the login to be edited.
2. Click Settings.
3. Click Login Information.
4. Click Language Preference.

Use the dropdown menu to select the new language preference.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_language_preference

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change or reset a password

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Updating user passwords for website and app users helps keep the system secure.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To change your password while logged in using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Login Information.
4. Tap Password.

In the Current Password field, enter the current password.

In the New Password field, enter the new password.

In the Verify Password field, enter the new password again.

1. Tap to select Log out all devices if it is desired to log out all devices that are using the current password.

This option is useful when a password change is performed because of a device change or a lost/compromised device.

1. Tap Save.

To change your password while logged in using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Login Information.
4. Click Password.

In the Current Password field, enter the current password.

In the New Password field, enter the new password.

In the Verify Password field, enter the new password again.

1. Click to select Log out all devices if it is desired to log out all devices that are using the current password.

This option is useful when a password change is performed because of a device change or a lost/compromised device.

1. Click Save.

To reset your password using the Alarm.com app

1. Open the Alarm.com app.
2. Tap Forgot username or password.

In Help us recognize you, enter the email address or username associated with the account, then tap Next.

If the information entered is associated with an account, an email is sent with steps to reset your password, or remind you of your username.

Note: If you do not receive the password reset email, check the junk folder and verify that the email address was entered correctly.

1. Tap Reset Password.

Note: The password reset email will include any accounts associated with the email address and include the option to reset those account passwords. If there is only one account associated with the email address, the username will be displayed in the email.

Follow the prompts in the email to reset your password.

To reset your password using a web browser

Access the Login Help page.

In Forgot your password?, enter your username, then click Submit.

Note: If you do not know your username, enter your email address in Forgot your username?.

If the information entered is associated with an account, an email is sent with steps to reset your password, or remind you of your username.

Note: If the password reset email is not received, check the junk folder and verify the email address was entered corrected.Click Forgot username password enter your username.

1. Click Change Password.

Note: The password reset email will include any accounts associated with the email address and include the option to reset those account passwords. If there is only one account associated with the email address, the username will be displayed in the email.

Follow the prompts in the email to reset your password.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_or_reset_a_password

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change security questions

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Updating security questions and their answers helps keep the system secure.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To update security questions using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Login Information.
4. Tap Security Question.

Using the Security Question dropdown menu, select the security question.

In Answer for Security Question, enter your answer for the selected security question.

In the Current Password field, enter your password.

1. Tap Save.

To update security questions using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Login Information.
4. Click Security Question.

Using the Security Question dropdown menu, select the security question.

In Answer for Security Question, enter your answer for the selected security question.

In the Current Password field, enter your password.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_security_questions

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the name of a mobile device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The name of a mobile push notification device can be updated using the app or website.

Platform	App + Web
Content type	Reference
Source last updated	2025-11-05

Procedure

To change the name of a mobile device using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap App Settings.
4. Tap Device Name.
5. Enter the desired name for the mobile device.

To change the name of a mobile device using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Manage Devices.

In Mobile Devices, click the desired mobile device.

1. Enter the desired name for the mobile device.
2. Click OK.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Change_the_name_of_a_mobile_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure a number passcode for the app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can set up an optional passcode lock in the settings of the Alarm.com app. Once enabled, there is a prompt asking for a four-digit code before accessing the Alarm.com app. Note: Enabling the passcode option keeps you logged into the Alarm.com app, but prompts a passcode every time the Alarm.com app is opened.

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2025-08-01

Procedure

1. Enable the passcode

The passcode for the Alarm.com app can be enabled using the Alarm.com app.

To enable the passcode

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap App Settings.
4. Tap Passcode.
5. Tap the Passcode Access toggle switch to enable the feature.

Note: If the Keep my logged in option is not enabled when logging in, there is a prompt to enter your password before enabling the desired passcode.

1. Enter in the desired four-digit passcode, and then re-enter the passcode to verify it.

Note: The passcode can be any four-digit number.

Passcode access is now enabled, so now any time the Alarm.com app is opened on the device, it prompts to enter the established four-digit passcode to access the Alarm.com app.

Note: The passcode can be updated by disabling it and then re-enabling it.

1. Disable the passcode

The passcode can be disabled using the Alarm.com app. It can be disabled using the passcode or without it.

Note: After five failed passcode attempts, the Alarm.com app disables Passcode Access on the device due to too many incorrect attempts and returns the user to the standard login page.

To disable the passcode using the passcode

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap App Settings.
4. Tap Passcode.
5. Tap the Passcode Access toggle switch to disable the feature.
6. Enter the current passcode to disable the feature.

To disable the passcode without the passcode

1. Tap to open the Alarm.com app.

On the Enter your passcode page, tap Cancel.

1. Tap Log Out to turn off Passcode Access on the device and return to the standard login page.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Configure_a_number_passcode_for_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Contact your service provider

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If you are unable to find an answer to your question in the Knowledge Base, you can contact your service provider for further assistance.

Platform	App + Web
Content type	Reference
Source last updated	2026-05-21

Procedure

To contact your service provider using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Support.
4. Select the desired way to contact your service provider:

Note: Depending on your service provider, all four options may not be available. If you are unable to contact your service provider, tap Help Documentation to access the Knowledge Base and enter a brief description of the device, its behavior, or identifying model number if applicable.

1. Tap Phone Number to view the contact information to contact your service provider.
2. Tap Email to send an email to your service provider.
3. Tap Support Website to visit your service provider's website.
4. Tap Support Ticket to provide the requested information in a ticket.

In the Name field, enter your name.

In the Email field, enter your email address.

In the Phone field, enter your phone number.

In the Subject field, enter a subject for the service request.

Using the Category dropdown menu, select the service request category.

Note: Selecting a category is not required, but it is recommended.

1. Tap Help Documentation to access a knowledge base for answers to common questions.

To contact your service provider using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Support.
3. Select the desired way to contact your service provider:

Note: Depending on your service provider, all four options may not be available. If you are unable to contact your service provider, click Help Documentation to access the Knowledge Base and enter a brief description of the device, its behavior, or identifying model number if applicable.

1. Click Phone Number to view the contact information to contact your service provider.
2. Click Email to send an email to your service provider.
3. Click Support Website to visit your service provider's website.
4. Click Support Ticket to provide the requested information in a ticket.

In the Name field, enter your name.

In the Email field, enter your email address.

In the Phone field, enter your phone number.

In the Subject field, enter a subject for the service request.

Using the Category dropdown menu, select the service request category.

Note: Selecting a category is not required, but it is recommended.

In the Description field, provide details about the service request.

1. Click Submit.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Contact_your_service_provider

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a secondary login

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Individual logins for each website and app user can be created from the website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Create_a_secondary_login

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Delete a login

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Deleting unused website and app logins helps keep the system secure.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To delete a login

Note: Deleting a secondary login that was created through linked logins will remove access to the current account, but it will not delete the login. For more information on linked logins, see How can multiple account systems be linked?.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click Manage Logins.
4. Click [Delete] for the login name to be deleted.

If the delete option does not display, your login may not have permissions for login management. Contact the user with access to the primary login to remove a login.

Note: The primary login cannot be deleted and deleted logins cannot be recovered. If the primary login name or email address needs to be updated, see Change a login name or Change an email address.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Delete_a_login

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Do the app and website update in real time?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) can also be manually refreshed to view updated statuses for other devices. For more information about device types and events that update in real time, see Events that will update in real-time. Note: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2023-11-09

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Do_the_app_and_website_update_in_real_time

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enable Two Factor Authentication

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Two Factor Authentication adds an extra layer of security to protect access to your system.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Enable_Two_Factor_Authentication

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Export panel slot numbers for a single location

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The panel slot numbers report shows all users and user codes associated with the system at a single location.

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

To export panel slot numbers

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

If using an Enterprise group, select a specific location.

1. Click User Access.
2. Click Users.
3. Click to expand More.
4. Click Export Panel Slot Numbers. This downloads a list of all the users on the system as a.csv file to your computer.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Export_panel_slot_numbers_for_a_single_location

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I set up Touch ID or Face ID for iOS?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Touch ID is an alternative for passcode access to the Alarm.com app. This is another method to help with securing access to the Alarm.com app in case the device is lost or stolen.

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Compatibility

Touch ID is compatible with the following iOS devices

iPhone 5s or later

iPad Air 2

iPad Mini 3 or later

Face ID is compatible with the following iOS devices

iPhone X or later

To enable the Touch ID or Face ID login feature for the Alarm.com app

1. Log in to the app.
2. Tap [Menu].
3. Tap App Settings.
4. Tap Touch ID & Passcode (or Face ID & Passcode, if available).
5. Tap the Touch ID (or Face ID, if available) toggle switch to enable the feature. This uses the Touch ID or Face ID that is already set up in the iOS device's settings.

If Touch ID or Face ID is not currently set up in the iOS device's settings

Exit out of the app, then tap to open the device's Settings application.

1. Tap Touch ID & Passcode (or Face ID & Passcode, if available).
2. Enter the passcode for your iOS device.
3. Add the fingerprint for Touch ID or face for Face ID, then navigate back to the app to complete the steps to enable Touch ID or Face ID.
4. Enter in the desired four-digit passcode as a backup if the alternate ID fails, and then re-enter the passcode to verify it.

Note: The passcode can be any four-digit number.

1. Tap OK.

Touch ID or Face ID access is now enabled, so now any time the app is opened on the device, it prompts to scan your finger or face. You must use one of the fingers that was used to set up Touch ID on the device itself.

Note: If Touch ID (or Face ID) is disabled through the iOS Settings and the app is opened, the app asks for the four-digit passcode that was set up as the backup.

To disable Touch ID or Face ID for the Alarm.com app

1. Log in to the app.
2. Tap [Menu].
3. Tap App Settings.
4. Tap Touch ID & Passcode (or Face ID & Passcode, if available).
5. Tap the Touch ID (or Face ID, if available) toggle switch to disable the feature.

If you also want to disable the passcode, tap the Passcode Access toggle switch and then enter the current passcode to disable it.

If the Touch ID of Face ID fails and you do not remember the passcode

1. Tap to open the app.

On the Enter your passcode page, tap Cancel.

1. Tap Log Out to turn off Passcode Access on the device and return to the standard login page.

Otherwise, after five failed passcode attempts, the app turns off Touch ID & Passcode Access on the device due to too many incorrect attempts and returns to the standard login page.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/How_can_I_set_up_Touch_ID_for_iOS

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I set up fingerprint scanning on Android?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

As of app version 4.0, the app now supports fingerprint scanning on Android as an alternative for passcode access. This is another method to help with securing access to the app in case the device is lost or stolen.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/How_can_I_set_up_fingerprint_scanning_on_Android

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I change the language of the customer app?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The language of the Alarm.com app is determined by the system language setting of the mobile device. Example: If the device is an iPhone with a system language of French, the Alarm.com app will display in French.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-07-28

Procedure

The following languages are available for the Alarm.com app

English

Spanish

Portuguese

French

Hebrew

Turkish

Icelandic

Dutch

Norwegian

Swedish

Japanese

Finnish

Danish

Italian

Thai

German

Polish

Arabic

Bahasa

For more information about changing the system language of the device, contact the device manufacturer.

For more information about how to change the language preferences of the GoSafer Security customer portal (powered by Alarm.com), see Change language preference.

For more information about how to change the language preferences for notifications, see How can the language of customer notifications be changed?.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/How_do_I_change_the_language_of_the_customer_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I change the language of the website?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The language of the GoSafer Security customer portal (powered by Alarm.com) can be changed in your login information using the GoSafer Security customer portal (powered by Alarm.com).

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/How_do_I_change_the_language_of_the_website

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I find mobile app version on my device?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

Platform	Mobile App
Content type	Reference
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/How_do_I_find_mobile_app_version_on_my_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Is the Alarm.com iOS Today View Widget a supported feature?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

No. With the release of iOS 18, legacy widgets such as the Alarm.com iOS Today View widget are no longer supported for both new and existing customers. Available widgets include the Saved Clips, Safety Button, and iOS Alarm.com System Control widgets. For more information about the Saved Clips widget, see Saved Clips widget for iOS.

Platform	General / Device
Content type	Reference
Source last updated	2024-10-14

Procedure

No. With the release of iOS 18, legacy widgets such as the Alarm.com iOS Today View widget are no longer supported for both new and existing customers.

Available widgets include the Saved Clips, Safety Button, and iOS Alarm.com System Control widgets.

For more information about the Saved Clips widget, see Saved Clips widget for iOS.

For more information about the Safety Button widget, see Safety Button widget.

For more information about the iOS Alarm.com System Control widget, see iOS Alarm.com System Control widget.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Is_the_Alarm.com_iOS_Today_View_Widget_a_supported_feature

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Is there a limit to how many logins can be created for a customer account?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

There is no limit to how many logins you can create for your account to access the Customer app or GoSafer Security customer portal.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2022-01-26

Procedure

No. There is no limit to how many logins you can create for your account to access the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

For more information about creating logins, see Create a new login.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Is_there_a_limit_to_how_many_logins_can_be_created_for_a_customer_account

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Launch the app or website tour

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If you would you like to learn more about how to navigate the website or app, you can launch the interactive tour.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To launch the Alarm.com app tour

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap App Tour.

Swipe left to progress through the tour.

1. Tap Close to exit the Alarm.com app tour.

To launch the GoSafer Security customer portal (powered by Alarm.com) tour

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Support.
3. Click Launch Website Tour.
4. Click Get Started.
5. Click Learn More to progress through the tour.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Launch_the_app_or_website_tour

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Log all devices out of the website and app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Users who have lost their phone, or need to disable a login, can log out all devices so others can no longer access the app, including those who use the Keep me logged in feature without re-entering …

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To disable automatic login for a device using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Login Information.
4. Tap Lost Device.

Using the Disable Automatic Login to this Account for dropdown menu, select the login to be disabled.

1. Tap Save.

To disable automatic login for a device using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Login Information.
4. Click Lost Device.

Using the Disable Automatic Login to this Account for dropdown menu, select the login to be disabled.

1. Click Save.

To log out all devices using the Alarm.com app

Important: It is required to change your password for this method.

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Login Information.
4. Tap Password.
5. Enter information in the Current Password, New Password, and Confirm Password fields.
6. Tap to select Log out all devices.
7. Tap Save.

To log out all devices using the GoSafer Security customer portal (powered by Alarm.com)

Important: It is required to change your password for this method.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Login Information.
4. Click Password.
5. Enter information in the Current Password, New Password, and Confirm Password fields.
6. Click to select Log out all devices.
7. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Disable_automatic_login

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Manage login permissions for secondary logins

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Login permissions for new or existing secondary accounts can be managed using the website.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-02-18

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Manage_login_permissions_for_secondary_logins

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Rearrange Home page of website or app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Cards displayed on the GoSafer Security customer portal and app, such as Panel, Sensors, and Recent Activity, can be rearranged based on your preferences.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Rearrange_Home_page_of_website_or_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Safety Button widget

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Safety Button widget enables customers to press the Safety Button to connect to police, fire, or emergency medical help from their phones’ Home screen. Once activated, users will be connected directly to a trained operator who will promptly dispatch responders to their precise location. For more information about the Safety Button feature, see Safety Button.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-02-24

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Safety_Button_Widget

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Saved Clips widget for iOS

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

iOS customers can now create a Saved Clips widget and keep tabs on the activity at home without having to open the Alarm.com app. From the Home or Today View screens of their iPhones or iPads, they can view four to 12 thumbnails of saved video, depending on the widget size they select. To view recorded footage, they can tap the thumbnail of interest.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2024-12-11

Procedure

Will the widget show clips captured without video analytics?

No. Currently, the Saved Clips Widget is only able to display clips captured using video analytics.

Does the saved clips widget work with linked logins?

Yes. The Saved Clips widget displays clips from the logged-in user's default system by default. However, when editing the widget, the user can pick camera views from all systems their login has been added to.

Can multiple Saved Clips widgets be added to my Home screen or Today View?

Yes. You can add multiple Saved Clips widgets with different configurations to customize your experience.

Can the saved clips widget be used with other Alarm.com widgets?

Yes. The Saved Clips widget can be used alongside the Safety Button Widget and System Control Widget to place all desired actions within easy reach.

For more information about the Safety Button widget, see Safety Button widget.

For more information about the System Control widget, see iOS Alarm.com System Control widget.

Why do I see blank thumbnails on the widget?

If you see a blank thumbnail on your widget, it is possible the clip that would have populated in that location has been manually deleted. As more clips are recorded, the blank thumbnail will eventually filter out.

Can the widget be used in conjunction with Face ID or Passcode lock for the Alarm.com app?

No. As this setting helps protect unwanted access to the app, these widgets are not configurable when Face ID or Passcode protection has been enabled.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Saved_Clips_widget_for_iOS

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Transfer app settings from a previously connected device to a new device

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

App Settings Migration allows end users who have either switched phones or deleted and re-downloaded the mobile app to avoid creating multiple instances of the same device under the User - Push …

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Transfer_app_settings_from_a_previously-connected_device_to_a_new_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Unable to log in to the Customer Website or app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If you are unable to log in to the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app, verify the username being used and reset the password.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-24

Procedure

To verify the username using the GoSafer Security customer portal (powered by Alarm.com)

1. Go to the GoSafer Security customer portal (powered by Alarm.com) login page at www.alarm.com/login.
2. Click Login Help.

In Forgot your username?, enter the email address associated with the account.

1. Click Submit.

Check the email inbox (or other folders) for an email from Alarm.com containing the username associated with that email address.

To verify the username using the Alarm.com app

1. Go to the Alarm.com app.
2. Tap Forgot username or password.

In the Email or username field, enter the email address associated with the account.

1. Tap Next.

Check the email inbox (or other folders) for an email from Alarm.com containing the username associated with that email address.

To reset the password using the GoSafer Security customer portal (powered by Alarm.com)

1. Go to the GoSafer Security customer portal (powered by Alarm.com) login page at www.alarm.com/login.
2. Click Login Help.

In Forgot your password?, enter the username for the account.

1. Click Submit. A password reset link is emailed to the email address associated with the login.

To reset the password using the Alarm.com app

1. Go to the Alarm.com app.
2. Tap Forgot username or password.

In the Email or username field, enter the username or email address associated with the account.

1. Tap Next.

A password reset link is emailed to the email address associated with the login.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Unable_to_log_in_to_the_Customer_Website_or_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View upcoming appointments

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

After a service appointment is scheduled with your service provider, upcoming appointments can be viewed using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com). Appointment details (e.g., date, time, estimated duration, etc.) can be viewed and your service provider's email address and phone number will be available in case the appointment needs to be adjusted or canceled. An upcoming appointment reminder will also appear on the Home screen of the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	Reference
Source last updated	2026-06-09

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Schedule_an_appointment

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Web/App Users

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Web/App Users Landing Page

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-02-17

Procedure

User guides

1. Add a mobile phone number to receive SMS notificationsMobile phone numbers can be added to a user's contact information so that they can receive SMS notifications.Android Quick Access Device ControlsApp settings transferBest practices when changing phonesWhen switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that should be verified when the swapping to a different phone.Change a login nameLogin names can be changed on the website and app.Change a phone numberThe primary phone number associated with the property location can be changed on the website.Change an email addressKeeping email addresses updated helps keep the system secure.Change how the Welcome card appears on the websiteChange language preferenceUser language preferences change the language of the website and the user's notifications.Change or reset a passwordUpdating user passwords for website and app users helps keep the system secure.Change security questionsUpdating security questions and their answers helps keep the system secure.Change the name of a mobile deviceThe name of a mobile push notification device can be updated using the app or website.Configure a number passcode for the appContact your service providerIf you are unable to find an answer to your question in the Knowledge Base, you can contact your service provider for further assistance.Create a secondary loginIndividual logins for each website and app user can be created from the website.Delete a loginDeleting unused website and app logins helps keep the system secure.Log all devices out of the website and appUsers who have lost their phone, or need to disable a login, can log out all devices so others can no longer access the app, including those who use the Keep me logged in feature without re-entering the password.Enable Two Factor AuthenticationTwo Factor Authentication adds an extra layer of security to protect access to your system.Export panel slot numbers for a single locationThe panel slot numbers report shows all users and user codes associated with the system at a single location.iOS Alarm.com System Control widgetiOS Live Activities for In-Progress Device CommandsiOS Quick ControlsiPhone's Home Screen Quick Actions feature for the Alarm.com appLaunch the app or website tourIf you would you like to learn more about how to navigate the website or app, you can launch the interactive tour.Manage login permissions for secondary loginsLogin permissions for new or existing secondary accounts can be managed using the website.Rearrange Home page of website or appCards displayed on the GoSafer Security customer portal and app, such as Panel, Sensors, and Recent Activity, can be rearranged based on your preferences.Safety Button widgetSaved Clips widget for iOSTransfer app settings from a previously connected device to a new deviceApp Settings Migration allows end users who have either switched phones or deleted and re-downloaded the mobile app to avoid creating multiple instances of the same device under the User - Push Devices as well as the Geo-Services Device list on the website.Unable to log in to the GoSafer Security customer portal or app

Frequently asked questions

Can I create multiple logins for my account?Can logins have access to only specific system partitions?Do the app and website update in real time?How can I set up fingerprint scanning on Android?How can I set up Touch ID or Face ID for iOS?How do I change the language of the customer app?How do I change the language of the website?How do I find mobile app version on my device?Is the Alarm.com iOS Today View Widget a supported feature?Is there a limit to how many logins can be created for a customer account?There is no limit to how many logins you can create for your account to access the Customer app or GoSafer Security customer portal.What are the login name and password requirements?There are various requirements when changing a login name or password.What can I do if I can't find the password reset email?What is Two Factor Authentication?

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What are the login name and password requirements?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

There are various requirements when changing a login name or password.

Platform	General / Device
Content type	FAQ / Explanation
Source last updated	2023-10-31

Procedure

Login name requirements

Login names must contain less than 50 alphanumeric characters and cannot be taken by another user. Login names are not case-sensitive.

Password requirements

New passwords must contain a minimum of 10 characters and must include at least one number, letter, and special character.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/What_are_the_login_name_and_password_requirements

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What can I do if I can't find the password reset email?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

When resetting your password, a temporary password reset link will be emailed to the email address associated with the login. For more information about how to reset your password, see Change or reset a password.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2024-07-26

Procedure

If the password reset email cannot be found after resetting the password

1. Verify the correct login name is being used.

To do this, request the login name by entering the associated email address on the Login Help, then checking the Login Name recovery email.

1. Verify the correct email address is being used.

If your email address needs to be updated, contact your service provider.

1. Verify the email was not placed into a folder other than the inbox (e.g., spam, junk, promotions, receipts, etc.).

Perform a search in the spam/junk folder (as these results do not populate during inbox searches) for words like password, reset, or notifications@alarm.com (or service provider's custom from address).

1. Verify the email was not placed into another folder using a filter or rule.

Rules and filters may not be able to be viewed or managed using a mobile device. To avoid this issue, access the email account using a computer.

1. Verify the blocked sender list does not include the Alarm.com domain.
2. Verify the inbox is not full, and other emails can be received.

If the email account is a private email address (i.e., not public like Gmail or Yahoo), verify there is no firewall or email filtering.

For more information, contact the email host's IT professional. Additional tests can be conducted by changing the email address to a more popular email service like Hotmail, Gmail, Yahoo, etc., then requesting the password reset again.

Contact the email provider for more troubleshooting steps regarding missing emails.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/What_can_I_do_if_I_cant_find_the_password_reset_email

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is Two Factor Authentication?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Two Factor Authentication is an optional security measure for an account that requires the entry of an additional code, received as an SMS text message or email, after logging into an account with a login name and password. The code can also be generated using an authenticator app. Note: It is recommended to create separate logins for additional users as Two Factor Authentication associates a username with a specific phone number or email address. For more information, see Create a new login.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/What_is_Two_Factor_Authentication

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

iOS Alarm.com System Control widget

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Alarm.com System Control widget is customizable and provides quick access and one-touch commands for smart security systems. Small or medium widget sizes can be placed on the Home screen or Today View enabling you to control your lights, locks, garage doors, gates, and security panels from anywhere. Additionally, Scenes can be activated for easy whole-home automation and the statuses of connected devices can be viewed at a glance.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To add widgets to the Home Screen

On the Home screen, press and hold an empty area until the apps begin to move.

1. Tap [Add] or tap Edit.
2. Select the Alarm.com widget.
3. Select a widget and choose a widget size.
4. Tap Add Widget.
5. Tap and drag the widget to the desired location, then tap Done.

To add widgets to the Today View

Swipe right from the Home Screen or Lock Screen.

1. Press and hold an empty area in Today View until the apps begin to move.
2. Tap [Add] or Edit.
3. Scroll down to select a widget, then choose a widget size.
4. Tap Add Widget.
5. Tap and drag the widget to the desired location, then tap Done.

To edit widgets from the Home screen

Touch and hold a widget to open the quick actions menu.

1. Tap Edit Widget.

Make the desired changes, then tap outside of the widget to exit.

To edit widgets from Today View

Swipe right from the Home Screen or Lock Screen

1. Tap and hold a widget to open the quick actions menu.
2. Tap Edit Widget.

Make the desired changes, then tap outside of the widget to exit.

Are multiple systems supported with the widget?

Yes. The widget supports multi-system accounts. During configuration, all devices from all systems are listed, and customers can add devices from multiple systems to a single widget.

Note: System names are not included in the widget. Therefore it is recommended to create unique names for Scenes to indicate which system the command is used for.

Will all devices in a Scene be automated when using the widget?

Yes. Triggering a Scene using the widget allows any device in the Scene to be automated, even if it is not individually supported by the System Control widget (e.g., Alarm.com-supported smart thermostats).

If I delete the Alarm.com app, will the widget be removed?

Yes. If you delete the Alarm.com app from your device, the widget is also removed.

Does the System Control Widget refresh automatically?

No. The System Control Widget automatically updates every 30 minutes or manually updates when you open up the Alarm.com app. Due to this, commands sent to security devices may display as Sent until the app has been opened or an automated update occurs. It is recommended to use the System control widget in conjunction with push notifications to ensure a seamless experience.

Can the widget be used in conjunction with Face ID or Passcode lock for the Alarm.com app?

By default, the system control widget is not available when Face ID or Passcode protection has been enabled in order to protect from unwanted access to the Alarm.com app. However, this setting can be bypassed.

To bypass Face ID or Passcode authentication for widgets

1. Log in to the Alarm.com app.
2. Tap [More Options].
3. Tap App Settings.
4. Tap Widget Settings.
5. Tap to enable the Bypass Face ID to use widget toggle switch.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/iOS_Alarm.com_System_Control_Widget

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

iOS Live Activities for In-Progress Device Commands

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

iOS Live Activities for In-Progress Device Commands provides frequent information updates that appear in locations such as the Lock Screen, Notification Center, Standby Mode, and Dynamic Island. Live Activities offers a more flexible way to keep you updated about live events, activities, or tasks on your system. Requirements

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-01-14

Procedure

To enable or disable Live Activities on the iOS device

Note: The general setting for Live Activities is on by default.

On the iOS device, go to Settings.

1. Tap Face ID & Passcode.

In Allow Access When Locked, tap the Live Activities toggle switch to enable or disable the feature.

1. Enable or disable Alarm.com-supported Live Activities:

On the iOS device, go to Settings.

1. Tap Apps.
2. Tap Alarm.com.
3. Tap Live Activities.
4. Tap the Allow Live Activities toggle switch to enable or disable the feature.

Note: The first time Live Activities for the Alarm.com Alarm.com app is initiated, a prompt will appear for you to confirm permission to allow Live Activities.

To set up Live Activities to update more frequently

On the iOS device, go to Settings.

1. Tap Apps.
2. Tap Alarm.com.

Note: This setting can be adjusted other apps on the iOS device.

1. Tap Live Activities.

In Update Rate, tap the More Frequent Updates toggle switch to enable the feature.

Which actions will trigger a Live Activity?

An action conducted directly in the app (e.g., arming the panel, unlocking a lock, opening a garage door, etc.) triggers a Live Activity. Automation features such as rules, schedules, and Smart Arming will not trigger Live Activities since they are initiated without direct actions.

How many devices can be displayed at once?

Multiple devices can be displayed at once. If more than one device is polling at a given time, the Live Activities will stack on the lock screen similar to how notifications stack. On the Dynamic Island, up to two in-progress device command actions may be displayed at a given time. The time for completion varies from a few seconds to a few minutes depending on the device being used.

Is Live Activities supported on other devices?

Yes. It is also available and supported on iPad with OS17+ and Apple Watch with OS 11+.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/iOS_Live_Activities_for_In-Progress_Device_Commands

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

iPhone's Home Screen Quick Actions feature for the Alarm.com app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Alarm.com app takes advantage of Apple's Home Screen Quick Actions and gives you access to various Quick Actions right from the home screen. Important: Home Screen Quick Actions are only available on iPhones with iOS version 13.0+.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/iPhone's_Home_Screen_Quick_Actions_feature_for_the_Alarm.com_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.