System Management

• System Management
• Can I be alerted when a user code is changed?
• Can I create text (SMS) notifications if my cell carrier is not an option?
• Configure Email Format
• Configure notification recipients
• Create a No-Show Alert notification
• Create a sensor activity notification
• Create a sensor left open notification
• Create an alarm notification
• Create an arming event notification
• Create an arming reminder notification
• How can I opt out of in-app notifications?
• How can I update the carrier for a mobile contact?
• How can the language of notifications be changed?
• How many notifications can you add to an account?
• Invalid Contact Information
• Notifications
• User Access Summary Email
• Voice Notifications User Guide
• What are actionable notifications?
• What are the differences between push, text, and email notifications?
• What can I do if mobile push notifications do not play sound?
• What can I do if someone is not receiving SMS text notifications?
• What can I do if someone is not receiving email notifications?
• What can I do if someone is not receiving notifications?
• What can I do if someone is not receiving push notifications?
• Why did I receive an e-mail notification for high activity by a login?
• Will the Arming Event notification include the name of the user who armed or disarmed the system?
• AI Activity Filters
• Export the system activity history
• System History
• View the system activity history
• View which user sent remote commands to the system
• Why are sensors sometimes combined as an open/closed event and sometimes separate in the activity history?
• Account setup - Initial login
• Alarm Mode
• Arm the system remotely
• Cancel or Verify Alarms using the app
• Change a partition name
• Change a sensor name remotely
• Change the monitoring station emergency contact information
• Change the monitoring station location phone number
• Change the monitoring station verbal passcode
• Clear a duress, panic, or smoke alarm
• Configure Qolsys panel camera image uploads for alarms and local disarms
• Device is in malfunction
• Disarm the system remotely
• Enable Smart Arming
• Export panel slot number for a system
• Getting started with a Residential account
• How can I change the batteries in my device?
• How can I know if there is a local power outage on the app?
• How can I view legal agreements and documents?
• How do I change my time zone?
• How do I control multiple partitions of a security panel?
• How do I make sure my account is secure?
• How do I switch between my accounts?
• How many sensors can be displayed in the app?
• Is the Alarm.com app compatible with text to speech applications?
• Manage central station monitoring settings
• Put a system in test mode with the monitoring station
• Qolsys panel is disarming by itself
• Remotely arm and disarm multiple partitions at once
• Remotely change 2GIG GC3 panel settings
• Remotely change 2GIG GoControl panel settings
• Remotely change DSC iotega panel settings
• Remotely change Interlogix Simon XT panel settings
• Remotely change Interlogix Simon XTi panel settings
• Remotely change Qolsys IQ Panel 2 settings
• Sensor is showing incorrect status on the website or app
• Set up the app using setup wizards
• Smoke Sensor Not Reset
• System Usage
• Take a Peek-in from a Qolsys panel camera
• Trigger a panic using the app
• Turn off system trouble beeps using the app
• Turn sensor activity monitoring on/off
• View all system sensors
• View current sensor activity
• Visual Verification device selection
• Vulnerability Disclosure Program
• What does Radio Not Responding mean for broadband hubs?
• What happens when my system reports an alarm?
• What is the Emergency Message on the app?
• What security measures does Alarm.com use?
• Where can I find a monitoring certificate?
• Who should I contact about billing information?
• Z-Wave Troubleshooting Wizard
• Z-Wave sensor is in malfunction
• AC Power Failure
• Access the Knowledge Base
• Access trouble condition help
• Battery Absent Trouble
• Device Power Issue
• Dual-Path Communication Failure - Cellular
• Fire Sensor Trouble
• Heat Or Probe Sensor Trouble
• Heating and Cooling Alert
• Installer Reset Needed
• Not Networked Trouble
• RF Jam Trouble
• Radio Not Responding
• Sensor Tamper
• Siren Tamper
• System Locked: Installer Verification Required
• Trouble Condition Help

System Management

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for System Management, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2021-10-22

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I be alerted when a user code is changed?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. When a user code is changed remotely, a notification is sent to the email of the primary user on the account. This email notification is triggered automatically and cannot be turned off. To change who receives the user code change notification email, update the email address of the primary user. For more information about how to configure the email address of the primary user of an account, see Change an email address.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2025-09-16

Procedure

Yes. When a user code is changed remotely, a notification is sent to the email of the primary user on the account. This email notification is triggered automatically and cannot be turned off.

To change who receives the user code change notification email, update the email address of the primary user. For more information about how to configure the email address of the primary user of an account, see Change an email address.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Can_I_be_alerted_when_a_user_code_is_changed%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can I create text (SMS) notifications if my cell carrier is not an option?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Yes. If the desired carrier is not listed when adding a cell phone number for text notifications, you can use the phone’s email address (SMS/SMTP format, i.e., 1234567890@vtext.com) so the recipient can be configured for email notifications that they will receive to their phone as a text message. Note: This feature may not be available based on the carrier. Contact your cellular provider for additional assistance. For most mobile carriers' SMS email addresses, refer to NotePage's SMTP Email Delivery address formats. Alternatively, you can send a text message from that phone to an email address and use the from address on the email.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Can_I_create_text_SMS_notifications_if_my_cell_carrier_is_not_an_option

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure Email Format

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The format of emails sent to you can be configured to send as plain text or HTML. Plain text can be configured if you experience difficulty viewing the content within an email using HTML format.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To configure Email Format using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap to select the user to edit.

In Contact Information, click Email.

1. Verify the email address for the selected user is correct.

Using the Email Format dropdown menu, select either Plain Text or HTML.

1. Tap Save.

To configure Email Format using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click to select the user to edit.

In Contact Information, click Email.

1. Verify the email address for the selected user is correct.

Using the Email Format dropdown menu, select either Plain Text or HTML.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Configure_Email_Format

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure notification recipients

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Notice: For Canadian Dealers, text based notifications to Bell subscribers will be degraded on December 31, 2025, due to changes in how Bell handles messaging. For phones with Bell, it is recommended to set up Push Notifications. For more information about configuring push devices and notifications, see Configure mobile push notification devices. For more information about the Bell SMS/MMS notification sunset, see Bell text messaging notification sunset. Recipients must be added to each notification the user wants to receive. There is no limit to the number of recipients that can be added to receive a notification.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-11-24

Procedure

To configure notification recipients using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].
5. Tap [Add] to create a new notification, or tap an existing notification to update.

To choose notification recipients, tap Add.

1. Tap to select the entries in the Address Book to be notified, or tap Add Contact to add a new Address Book entry.

Note: If a notification recipient does not have the desired method of communication listed (e.g., phone, email, SMS), it can be added to their user profile.

Once all desired recipients are selected, tap Close.

1. Verify all recipients are correct.
2. Tap Save.

To configure notification recipients using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification to create a new notification, or click [Edit] for an existing notification to update.

To choose notification recipients, click Add.

1. Click to select the entries in the Address Book to be notified, or click New to add a new Address Book entry.

Note: If a notification recipient does not have the desired method of communication listed (e.g., phone, email, SMS), it can be added to their user profile. For more information, see Add a mobile phone number to receive SMS notifications.

Once all desired recipients are selected, click Close.

1. Verify all recipients are correct.
2. Click Save.

To remove recipients from a notification using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].
5. Tap to select the notification to edit.

In Recipients, tap [Delete] to remove the desired notification recipient.

1. Tap Save.

To remove recipients from a notification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click [Edit] on the notification to edit.

In Recipients, click [Delete] to remove the desired notification recipient.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Configure_notification_recipients

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a No-Show Alert notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A no-show alert notification can notify users if a given user code was not used to disarm the system within a specified time frame.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a No-Show Alert notification using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].

Create a new No-Show Alert notification or edit an existing one.

If the notification has not been created, tap [Add], tap to expand Create Your Own, then tap No-Show Alert.

To edit an existing notification, tap to select the No-Show Alert notification.

Name the new notification rule.

Using the If the system is NOT disarmed by dropdown menu, select a specific user.

In During this time frame, configure the days and times the user should disarm the system.

Note: If the system is already disarmed and the user doesn't need to disarm the system a No-Show Alert will still be sent.

To choose notification recipients, tap Add.

1. Tap the entries in the Address book that are to be notified, or tap Add Contact to add a new Address Book entry.
2. Tap Close.
3. Verify the notification is configured with the correct settings.
4. Tap Save.

To create a No-Show Alert notification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.

Create a new No-Show Alert notification or edit an existing one.

If the notification has not been created, click New Notification, then click to select No-Show Alert.

To edit an existing notification, click [Edit] for the No-Show Alert notification.

Name the new notification rule.

Using the If the system is NOT disarmed by dropdown menu, select a specific user.

In During this time frame, configure the days and times the user should disarm the system.

Note: If the system is already disarmed and the user doesn't need to disarm the system a No-Show Alert will still be sent.

To choose notification recipients, click Add.

1. Click the entries in the Address book that are to be notified, or click New to add a new Address Book entry.
2. Click Close.
3. Verify the notification is configured with the correct settings.
4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_a_No-Show_Alert_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a sensor activity notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A sensor activity notification can notify users if a contact sensor is opened or a motion sensor is activated.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_a_sensor_activity_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create a sensor left open notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Sensor Left Open notification can notify users if a door, window or other sensor is left open for a specified duration.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create a sensor left open notification using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].
5. Tap [Add].

In Create Your Own, tap Sensor Left Open.

Name the new notification rule.

In When any of these sensors, tap to select any of the sensors to be notified about.

In Is Left Open, tap to select either of the following

For this duration and then use the dropdown menu to select the required duration.

When selected people cross a Geo-Fence to select a user and Geo-Fence.

To choose notification recipients, tap Add.

1. Tap the entries in the Address book that are to be notified, or tap Add Contact to add a new Address Book entry.
2. Tap Close.
3. Verify the notification is configured with the correct settings.
4. Tap Save.

To create a Sensor Left Open notification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification.

In Standard, click Sensor Left Open.

Name the new notification rule.

In When any of these sensors, click to select any of the sensors to be notified about.

In Is Left Open, click to select either of the following

For this duration and then use the dropdown menu to select the required duration.

When selected people cross a Geo-Fence to select a user and Geo-Fence.

In During this time frame, click to select either of the following

At All Times to receive a notification at any time.

Only During the Following Times to select specific times for the sensors to be monitored.

To choose notification recipients, click Add.

1. Click the entries in the Address book that are to be notified, or click New to add a new Address Book entry.
2. Click Close.
3. Verify the notification is configured with the correct settings.
4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_a_sensor_left_open_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an alarm notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An alarm notification can notify users if there has been an alarm event at the property.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create an alarm notification using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].
5. Tap [Add].
6. Tap Alarm.

Name the new notification rule.

Under When Alarm of type, tap to select the alarm types to be notified about.

In the Is reported by dropdown menu, tap to select which sensors are to be monitored.

To choose notification recipients, tap Add.

1. Tap the entries in the Address book that are to be notified, or tap Add Contact to add a new Address Book entry.

Note: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

1. Tap Close.
2. Verify the notification is configured with the correct settings.
3. Tap Save.

To create an alarm notification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification.
4. Click Alarm.

Name the new notification rule.

In When Alarm of type, click to select the alarm types to be notified about.

Using the Is reported by dropdown menu, select either

Any Sensor to be notified about any sensor alarms.

Specific Sensor to only be notified about specific sensors you select.

To choose notification recipients, click Add.

1. Click the entries in the Address book that are to be notified, or click New to add a new Address Book entry.

Note: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.

1. Click Close.
2. Verify the notification is configured with the correct settings.
3. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_an_alarm_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an arming event notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An arming event notification can notify users when and who is arming and disarming the system.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To create an arming event notification using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].
5. Tap [Add].
6. Tap to expand Create Your Own.
7. Tap Arming Event.

Name the new notification rule.

Using the When dropdown menu, select either of the following

Any User or Keyfob to be notified about any user arming/disarming.

1. Select Users and Keyfobs for specific users.

In Perform and of these system actions, tap to select any of the following

Disarm to notify you when the panel is disarmed.

Arm Stay to notify you when the panel is set to Arm Stay.

Arm Away to notify you when the panel is set to Arm Away.

In During this time frame, tap to select either of the following

At All Times to receive a notification anytime an arming event occurs.

Only during the Following Times to configure specific days and times to receive notifications.

In Notification Filtering, tap to select the desired notification filtering.

To choose notification recipients, tap Add.

1. Tap the entries in the Address book that are to be notified, or tap Add Contact to add a new Address Book entry.
2. Tap Close.
3. Verify the notification is configured with the correct settings.
4. Tap Save.

To create an arming event notification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Click New Notification.
4. Click Business.
5. Click Employee arming activity.

Name the new notification rule.

Using the When dropdown menu, select either of the following

Any User or Keyfob to be notified about any user arming/disarming.

1. Select Users and Keyfobs for specific users.

In Perform and of these system actions, click to select any of the following

Disarm to notify you when the panel is disarmed.

Arm Stay to notify you when the panel is set to Arm Stay.

Arm Away to notify you when the panel is set to Arm Away.

In During this time frame, click to select either of the following

At All Times to receive a notification anytime an arming event occurs.

Only during the Following Times to configure specific days and times to receive notifications.

In Notification Filtering, click to select the desired notification filtering.

To choose notification recipients, click Add.

1. Click the entries in the Address book that are to be notified, or click New to add a new Address Book entry.
2. Click Close.
3. Verify the notification is configured with the correct settings.
4. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_an_arming_event_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Create an arming reminder notification

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An arming reminder notification can notify users if the system has not been armed by a certain time.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Create_an_arming_reminder_notification

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I opt out of in-app notifications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can opt-out from promotional in-app notifications (e.g., Upsell Offers, etc.) using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	FAQ / Explanation
Source last updated	2025-06-04

Procedure

To opt-out of in-app notifications using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [More Options].
3. Tap Login Information.
4. Tap Communication Preferences.

Use the toggle switch to disable the desired notifications.

1. Tap Save.

To opt-out of in-app notifications using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Login Information.
4. Click Communication Preferences.

Use the toggle switch to disable the desired notifications.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/How_can_I_opt_out_of_in-app_notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I update the carrier for a mobile contact?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can update the carrier for a mobile contact using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-02-26

Procedure

To update the carrier for a mobile contact using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [More Options].
3. Tap Users or User Access.
4. Tap [Options] next to the desired user, then tap [Edit].

In Contact Information, tap Mobile.

Using the Carrier dropdown, select the desired carrier.

1. Tap Save.

To update the carrier for a mobile contact using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users or User Access.
3. Click [Options] next to the desired user, then click [Edit].

In Contact Information, click Mobile.

Using the Carrier dropdown, select the desired carrier.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/How_can_I_update_the_carrier_for_a_mobile_contact

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can the language of notifications be changed?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If there is a preferred language that notifications would like to be received in, this can be changed on either the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com). To do so for all notifications, you will need to utilize both.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To change the language of SMS or email notifications using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap the desired user name to edit.
5. Tap Language Preference.
6. Tap to select the desired language for notifications.
7. Tap Save.

To change the language of SMS or email notifications using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click the desired user name to edit.
4. Click Language Preference.
5. Click to select the desired language for notifications.
6. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/How_can_the_language_of_notifications_be_changed

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How many notifications can you add to an account?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

There is no limit to the number of notifications that can be added to an account. The types of notifications that can be added depend on which features are available on your account.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2026-03-06

Procedure

There is no limit to the number of notifications that can be added to an account. The types of notifications that can be added depend on which features are available on your account.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/How_many_notifications_can_you_add_to_an_account%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Invalid Contact Information

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Invalid Contact Information indicates that an email or text recipient is not receiving automated notifications.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-04-10

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Invalid_Contact_Information

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Notifications

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Notifications, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2025-11-24

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

User Access Summary Email

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

You can receive User Access Summary emails that summarize login and user code access at-a-glance, every 3 months. Regular review and management of system access is a security best practice that protects customers from intrusion and gives them increased peace of mind. Note: Accounts with a residential property type and commercial service package that are not part of an Enterprise group will have this report by default. In these cases, the report can be paused but it cannot be edited or deleted.

Platform	General / Device
Content type	Reference
Source last updated	2023-05-17

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/User_Access_Summary_Email

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Voice Notifications User Guide

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Voice Notifications is a feature that allows you to receive a phone call for notifications. There are two types of Voice Notifications: If there is an alarm, there is a prompt to disarm. If there is a non-alarm event, a notification update is sent.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-01-29

Procedure

To add Voice Notifications using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap [More Options], then [Edit] for the user to receive voice notifications.

In Contact Information, tap Add Contact.

1. Tap Phone Number.

In the Phone Number field, enter the phone number that will receive the notifications.

Using the Type dropdown menu, select the type of phone that will receive the notifications.

1. Tap Save.
2. Tap [Back].
3. Tap [Menu].
4. Tap Notifications.
5. Tap [Settings].
6. Tap [Details] on the notification to add voice notifications.
7. Tap Add.
8. Tap on users with a Voice number, then tap Close.

For Alarm notifications, all recipients added using the Alarm.com app will have the notification order position set to 1ST by default. Notification order position for recipients (i.e., 1ST, 2ND, and 3RD) can be adjusted using the GoSafer Security customer portal (powered by Alarm.com).

Note: Up to three voice notification numbers can be added to an Alarm notification. Once the Voice Notification successfully connects with a recipient, it will not perform additional notification attempts.

1. Verify the recipients are set up correctly, then tap Save.

To add Voice Notifications using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click [More Options], then [Edit] for the user to receive voice notifications.

In Contact Information, click Add Contact.

1. Click Phone Number.

In the Phone Number field, enter the phone number that will receive the notifications.

Using the Type dropdown menu, select the type of phone that will receive the notifications.

1. Click Save.
2. Click Notifications.
3. Click [Edit] on the notification to add voice notifications.
4. Click Add.
5. Click on users with a Voice number, then click Close.

For Alarm notifications, select a notification order position for recipients (i.e., 1ST, 2ND, and 3RD). Each selection represents a notification attempt and recipients can be selected for multiple attempts. Any recipient that has 1ST selected will receive the first notification attempt and if the alarm is not canceled after an attempt, the next attempt will be made about 90 seconds later.

Note: Up to three voice notification numbers can be added to an Alarm notification and a notification order position must be selected for the recipients of Alarm notifications. Once the Voice Notification successfully connects with a recipient, it will not perform additional notification attempts.

1. Verify the recipients are set up correctly, then click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Voice_Notifications_User_Guide

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What are actionable notifications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Actionable notifications allow you to perform certain actions directly from the notification (e.g., arming the system, locking a door, etc.). For more information about the types of notifications, see What are the differences between push, text, and email notifications?.

Platform	General / Device
Content type	FAQ / Explanation
Source last updated	2024-10-14

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_are_actionable_notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What are the differences between push, text, and email notifications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Notice: Text-based notifications to AT&T subscribers were degraded on August 15, 2025, due to changes in how AT&T handles messaging. For phones with AT&T, it is recommended to set up Push Notifications. For more information about configuring push devices and notifications, see Configure mobile push notification devices. For Canadian customers, text based notifications to Bell subscribers will be degraded on December 31, 2025, due to changes in how Bell handles messaging. For phones with Bell, it is recommended to set up Push Notifications. For more information about configuring push devices and notifications, see Configure mobile push notification devices. Notification method performance can vary based on factors such as the device in use (e.g., iOS, Android, etc.) or your network provider. For more information about configuring notifications, see Configure notification recipients.

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2025-11-24

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_are_the_differences_between_push_text_and_email_notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What can I do if mobile push notifications do not play sound?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If there is no sound played when a push notification is received, perform the following troubleshooting:

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2023-10-31

Procedure

1. Verify mobile device notification settings
2. Verify that the media volume on the mobile device is not muted.
3. Verify that the mobile device does not have any Do Not Disturb settings enabled or select Do Not Disturb override options in the device's settings.
4. Verify that the mobile device allows push notifications to both play sounds and wake the screen.
5. Verify that the Alarm.com app has access to notifications sounds in the mobile device’s settings.
6. Verify the mobile device speaker function

Test other applications on the mobile device for audio functionality.

Listen for sound out of the mobile device’s speaker as well as with headphones to determine if the issue is related to one of these.

Note: Some mobile device cases can muffle sounds.

1. Verify the mobile device launcher settings

If using a launcher app on an Android phone, turn the launcher app off and see if notifications are affected in the same way.

Apps that manage notifications are known to affect both the sounds of notifications and are known to hide notifications in some cases.

1. Additional troubleshooting

For more information about how to configure mobile push notifications, see How can a device start receiving Push Notifications?.

For more information about how to troubleshoot mobile push notifications, see What can I do if someone is not receiving push notifications?.

Depending on the device the user has, the instructions to verify settings may vary. For device-specific instructions about how to verify these settings, refer to Apple Support or Android Help.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_can_I_do_if_mobile_push_notifications_do_not_play_sound

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What can I do if someone is not receiving SMS text notifications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Note: T-Mobile & Verizon users cannot receive multimedia attachments (i.e., video clips and thumbnail images) and instead receive SMS messages with links to the same content. It is recommended to use push notifications. For more information, see Push Notification Benefits. Missing notifications are typically explained by the contact having incorrect information or having their notifications paused on the account. Note: If a Resolve button prompt is present next to a notification on the GoSafer Security customer portal (powered by Alarm.com), this means the notification is currently enabled but does not have any recipients. Click Resolve and follow the prompts to add notification recipients.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-08-15

Procedure

If someone is not receiving text (SMS) notifications

1. Verify that the phone number and cellular provider/carrier are correct

Using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap the affected user.
5. Tap Mobile.

Make any corrections needed. If your provider is not listed, see How can I create text (SMS) notifications if my cell carrier is not an option?.

Using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click the affected user.
4. Click Mobile.

Make any corrections needed. If your provider is not listed, see How can I create text (SMS) notifications if my cell carrier is not an option?.

1. Verify that the notifications for the number are enabled

Using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Users.
4. Tap the affected user.
5. Tap Mobile.
6. Tap the Enable toggle switch to enable notifications.

Using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Users.
3. Click the affected user.
4. Click Mobile.
5. Click the Enable toggle switch to enable notifications.
6. Verify that the triggering event happened using the Activity page

Using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Activity History].
3. Verify that the event that should have triggered the notification happened. If the event did not happen as expected, contact your service provider for further assistance.

Using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Activity.
3. Verify that the event that should have triggered the notification happened. If the event did not happen as expected, contact your service provider for further assistance.
4. Additional troubleshooting steps

If everything else appears normal, the cell phone may not be receiving text messages properly.

1. Restarting the phone and ensuring it has a good cellular connection can help resolve this. Otherwise, it may be necessary to contact the cellular provider to explore additional troubleshooting options.

If the notification is from a video recording rule, verify that the notification is text only. The other options send MMS notifications which may behave differently from SMS and need additional troubleshooting from the cellular provider. To verify the notification is text only:

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Video
3. Click Recording Rules.
4. Click [Edit].

Using the notification dropdown menu, select Text Only.

If you use T-Mobile, and your text notifications have been paused, please contact T-Mobile in regards to your personal phone and request that shortcode messages be allowed on your account.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_can_I_do_if_someone_is_not_receiving_SMS_text_notifications%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What can I do if someone is not receiving email notifications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If someone is not receiving email notifications, verify the following information. Note: If a Resolve button prompt is present next to a notification, this means the notification is currently enabled but does not have any recipients. Click Resolve and follow the prompts to add notification recipients.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_can_I_do_if_someone_is_not_receiving_email_notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What can I do if someone is not receiving notifications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

There are a few possible reasons someone may not receive notifications. The causes vary depending on what type of notification should be sent. Select any of the following links to see recommended troubleshooting for receiving each type of notification:

Platform	App + Web
Content type	Troubleshooting
Source last updated	2021-12-06

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_can_I_do_if_someone_is_not_receiving_notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What can I do if someone is not receiving push notifications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If push notifications are not being received on a smartphone or tablet, try the following troubleshooting steps. Note: If a Resolve button prompt is present next to a notification, this means the notification is currently enabled but does not have any recipients. Click Resolve and follow the prompts to add notification recipients.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-10-03

Procedure

To verify notifications are enabled using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Notifications.
4. Tap [Settings].
5. Tap the desired notification to verify.
6. Verify the notification toggle switch is toggled ON.

If the notification is toggled off, click the toggle switch to enable the notification. Allow a few minutes for it to save, and then test the notification.

Flick to scroll to verify desired push devices are shown under Recipients.

If desired push devices are not showing

In Recipients, tap Add.

1. Tap to select the desired push devices.
2. Tap Close.
3. Tap Save to save any changes made. Allow a few minutes for it to save, and then test the notification.

To verify notifications are enabled using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Notifications.
3. Verify the desired notification is toggled on.

If the notification is toggled off, click the toggle switch to enable the notification. Allow a few minutes for it to save, and then test the notification.

1. Click [Edit] for the desired notification to verify.

In Recipients, verify desired push devices are shown.

If desired push devices are not showing

In Recipients, click Add.

1. Click to select the desired push devices.
2. Click Close.
3. Click Save. Allow a few minutes for it to save, and then test the notification.

To verify events are reporting using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Date Picker].
3. Verify the events that you want push notifications for (e.g., Arming reminder, system armed away, sensor opened/closed, etc.) are appearing in the History.

Flick down to refresh the history.

To verify events are reporting using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Activity.
3. Verify the events that you want push notifications for (e.g., Arming reminder, system armed away, sensor opened/closed, etc.) are appearing on the Activity page.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/What_can_I_do_if_someone_is_not_receiving_push_notifications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why did I receive an e-mail notification for high activity by a login?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com will send an email notification when a login is observed to have an unusual amount of high activity relative to a typical user. The email is sent to the e-mail address associated with the login in question, as well as the e-mail of the account owner (the primary login). The purpose of the high activity notification is to alert users to ensure account security and to prevent unauthorized access or potentially malicious activity. The following is an example of the high activity email notification.

Platform	General / Device
Content type	FAQ / Explanation
Source last updated	2024-01-16

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Why_did_I_receive_an_e-mail_notification_for_high_activity_by_a_login%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Will the Arming Event notification include the name of the user who armed or disarmed the system?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2022-11-03

Procedure

Using the panel

When the system is locally armed or disarmed using a code, the name of the user associated with the user code is included in the notification. User code information can be managed using the website. For more information about user code management, see Change a system user code.

Note: The panel must be configured to be armed by a user code to include a name. If a panel has Quick Arm enabled or Secure Arm disabled, the user that armed the system is unknown so the notification does not include a name.

Using a key fob

If a key fob is used and the panel programmed accordingly with a specific user code, the name of the associated user code is included in the notification.

If the key fob used is not associated with a specific user code, then a name is not included in the notification.

Using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com)

If the system is armed or disarmed using the GoSafer Security customer portal (powered by Alarm.com) or Alarm.com app, the notification includes the login name of the user that performed the command.

For more information about creating a new login, see Create a new login.

For more information about viewing who sent remote commands, see View which user sent remote commands to a system.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Notifications/Will_the_Arming_Event_notification_include_the_name_of_the_user_who_armed_or_disarmed_the_system

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

AI Activity Filters

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

AI Activity Filters allows you to type or speak a question and get the answers you need in seconds. It searches across all your property’s system events, saving time and making it easy to stay in the know. AI Activity Filters is available using the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-07-16

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/AI_Activity_Filters

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Export the system activity history

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The system activity history can be exported from the website.

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

To export the system activity history

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Activity.
3. Click to expand Filters.
4. Select any of the following filters to search with:

Using the Search bar to view activity matching specific keywords.

Using the Date Range to view activity within a specified timeframe.

Using the Users dropdown menu to view the activity of specified users.

Using the Event Type dropdown menu to view activity from specific events.

Using the Device Type dropdown menu to view activity from specific device types.

Using the Device Name dropdown menu to view activity from specific devices.

1. Click [Download], and then select to export the filtered system activity search as either a CSV or PDF file. The file is downloaded to your computer.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/Export_the_system_activity_history

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

System History

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for System History, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	Customer Website
Content type	FAQ / Explanation
Source last updated	2026-03-19

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View the system activity history

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The system activity history shows system, website, and user activity.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-07-16

Procedure

To view the system activity history using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap Activity.

Specific system activity history can be searched for in various ways

In Quick Filters, tap to select a previously created filter.

To create a new Quick Filter, tap [Edit], then tap [Add].

To edit a Quick Filter, tap [Edit], then tap the desired filter to edit.

1. Tap [Filter] to apply basic filters such as:

In Timeframe, tap Recent Activity for recent events or tap Specific Date Range to select a specific time range.

In Video, tap to expand a specific video category, then select the desired filters.

In Features, tap to expand a specific device category, then select the desired filters.

1. Tap Apply once the desired filters are selected.

To view the system activity history using the GoSafer Security customer portal (powered by Alarm.com)

Note: Only 1,000 events can be displayed at a time. If a filtered search returns more than 1,000 events, then more filters need to be applied to narrow the search.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Activity.

Note: By default, the last 100 events are displayed on the first page and up to 10 pages of events can be accessed.

Specific system activity history can be searched for in various ways

Using the Search field, enter specific keywords to search for the desired activity.

1. Click Quick Filters to access previously created filters.

To create a new Quick Filter, click [Edit], then click [Add].

To edit a Quick Filter, click [Edit], then click [Edit] next to the desired filter to edit.

1. Click Filter to apply basic filters such as:

In Timeframe, select Recent Activity to view the recent activity or Specified Date Range to select a specific date or date range.

In Features, click to expand the desired device category, then select the desired filters.

1. Click + Quick Filter to create a customized filter. New Quick Filters can be found at the top of the Activity section.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/View_the_system_activity_history

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View which user sent remote commands to the system

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

When a remote command (i.e., arming/disarming, etc.) is sent from the app or website, the user's login name that sent the command appears in the activity history.

Platform	App + Web
Content type	Reference
Source last updated	2025-11-07

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/View_which_user_sent_remote_commands_to_the_system

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Why are sensors sometimes combined as an open/closed event and sometimes separate in the activity history?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A sensor's Open and Close events typically get combined into one line in the activity history when the events occur within a few minutes of each other. If a sensor is opened and then not closed again for a longer period of time, there will be two separate events in the activity history: one for the sensor being opened and another for the sensor being closed. For more information about configuring Sensor Activity Monitoring for sensors, see Turn sensor activity monitoring on/off.

Platform	General / Device
Content type	FAQ / Explanation
Source last updated	2023-11-15

Procedure

A sensor's Open and Close events typically get combined into one line in the activity history when the events occur within a few minutes of each other.

If a sensor is opened and then not closed again for a longer period of time, there will be two separate events in the activity history: one for the sensor being opened and another for the sensor being closed.

For more information about configuring Sensor Activity Monitoring for sensors, see Turn sensor activity monitoring on/off.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_History/Why_are_sensors_sometimes_combined_as_an_open_closed_event_and_sometimes_separate_in_the_activity_history

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Account setup - Initial login

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This article details steps for a new customer, starting by accessing the welcome letter, with a walkthrough for account access and set-up via the Alarm.com Customer app.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2024-12-06

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Account_setup_Initial_login

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Alarm Mode

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm Mode presents users with a streamlined, full-picture view of what is happening at their home or business during an alarm. With Alarm Mode, you can quickly assess the situation and take action by viewing video clip thumbnails, accessing live camera feeds, and reviewing recent system activity all in one place. Additionally, property owners with Cancel/Verify can dismiss false alarms or confirm true alarms for expedited emergency response with the press of a button. For more information about Cancel/Verify, see Cancel or Verify Alarms using the app.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2026-01-21

Procedure

Is Alarm Mode available with multiple partitions?

Yes. Alarm Mode is available for multiple partition security systems. Alarm Mode displays which partition(s) is in an alarm state and enables you to disarm all partition(s) to resolve the alarm(s).

Is Alarm Mode available for commercial accounts?

Yes. The Alarm Mode assessment card is viewable from the individual business location's system rather than at the Enterprise Group level for commerical accounts.

Does Alarm Mode work with all alarm types?

No. Alarm Mode is not available for duress alarms, Silent Police Panel Panics, or In-App Property Panics events.

What information about video clips is available?

The video clip thumbnail section shows any videos saved 5 minutes prior to the start of the alarm. New clips appear as they are captured during the alarm event and no refresh is required.

Users can scroll through video clip thumbnails when there are more than two clips.

Detection clips (i.e., people, vehicles, and animals) display the full-camera view and are shown first in the video clip thumbnail section. All other clips are ordered from newest to oldest.

The Recent Events section displays activity that occurred 5 minutes before the alarm. New events appear automatically as they occur. By default, a maximum of five events are displayed in the section, however, you can go to the tap Activity in the Alarm Mode card to view all event history.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Alarm_Mode

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Arm the system remotely

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Arming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensor into an alarm state, while Armed Stay status only sets contact sensors …

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Arm_the_system_remotely

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Cancel or Verify Alarms using the app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Cancel/Verify Alarms gives the opportunity for you to respond to alarm events directly and to communicate to a monitoring station when the cause might be accidental or a real emergency.

Platform	Mobile App
Content type	FAQ / Explanation
Source last updated	2026-06-09

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Cancel_or_Verify_Alarms_using_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a partition name

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Systems with multiple partitions can be more easily managed with customized partition names.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_a_partition_name

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change a sensor name remotely

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Systems with multiple sensors can be more easily managed with customized sensor names.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_a_sensor_name_remotely

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the monitoring station emergency contact information

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

When a monitoring station contact list is outdated or incorrect, the monitoring station may call the wrong numbers to address an alarm event. The Emergency Contact Management integration puts this …

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-10-07

Procedure

To change the emergency contact information using the Alarm.com app

Note: Up to three emergency contacts can be attached to an account by default. To add more than three emergency contacts, contact your service provider.

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Monitoring Settings.
4. Tap Emergency Contacts.

In Emergency Contacts, tap Add Contact.

1. Tap either of the following to add contacts:
2. Add Manually to create a contact from scratch.
3. Add from Contacts to automatically add a contact from the device address book.
4. Tap Sort to arrange the contact list priority as desired.

Important: The monitoring station contacts the attached numbers in the order they appear in the list.

1. Tap and drag [Reorder] for each contact to rearrange the list.

To change the emergency contact information using the GoSafer Security customer portal (powered by Alarm.com)

Note: Up to three emergency contacts can be attached to an account by default. To add more than three emergency contacts, contact your service provider.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Monitoring Station.
4. Click Emergency Contacts.
5. Click + Contact.
6. Enter the first and last name of the emergency contact.
7. Click + Phone Number.
8. Enter the desired phone numbers and select the Phone Type.

In Verbal Passcode, enter the desired verbal passcode for each contact.

1. Click Save.

The contact order is the order in which the monitoring station will attempt to contact the provided numbers (i.e., If 1 is chosen, that person is contacted first). For steps on re-ordering Emergency Contacts, proceed to Configure Emergency Contact lists using the GoSafer Security customer portal (powered by Alarm.com).

To edit the contact list order using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Monitoring Station.
4. Click Emergency Contacts.
5. Click [Reorder Mode].
6. Click and drag [Reorder] to reorder the contact list as desired.

Note: It is not possible to move contacts between lists with these steps. To move contacts between lists, proceed to To move existing contacts from one list to the other using the GoSafer Security customer portal (powered by Alarm.com).

1. Click Save.

To move existing contacts from one list to the other using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Monitoring Station.
4. Click Emergency Contacts.
5. Click [Down] for the desired contact.
6. Click Edit.
7. Click Move to After Dispatch or Move to Before Dispatch as applicable.
8. Click Save.

To change ECV emergency contact information using the Alarm.com app

Note: Up to three contacts can be attached for contact before and after law enforcement dispatch. To add more than three emergency contacts before and after dispatch, contact your service provider.

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Monitoring Settings.
4. Tap Emergency Contacts.

In Prior to Dispatch, tap Add Contact to add contacts that will be notified before dispatch.

1. Tap either of the following to add contacts:
2. Add Manually to create a contact from scratch.
3. Add from Contacts to automatically add a contact from the device address book.

In After Dispatch, tap Add Contact to add contacts that will be notified after dispatch.

1. Tap either of the following to add contacts:
2. Add Manually to create a contact from scratch.
3. Add from Contacts to automatically add a contact from the device address book.
4. Tap Sort to arrange the contact list priority as desired.

Important: The monitoring station contacts the attached numbers in the order they appear in the list.

1. Tap and drag [Reorder] for each contact to rearrange the list.

To change ECV emergency contact information using the GoSafer Security customer portal (powered by Alarm.com)

Note: Up to three contacts can be attached for contact before and after law enforcement dispatch. To add more than three emergency contacts before and after dispatch, contact your service provider.

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Monitoring Station.
4. Click Emergency Contacts.
5. Click + Contact.

Using the When to Contact dropdown menu, select Before Dispatch or After Dispatch.

1. Enter the first and last name of the emergency contact.

Use the first dropdown menu to select the number of contacts to be called before dispatch.

1. Click + Phone Number.
2. Enter the desired phone numbers and select the Phone Type.

In Verbal Passcode, enter the desired verbal passcode for each contact.

1. Click Save.

The contact order is the order in which the monitoring station attempts to contact the provided numbers (i.e., If 1 is chosen, that person is contacted first). For steps on re-ordering Emergency Contacts, proceed to Configure Emergency Contact lists using the GoSafer Security customer portal (powered by Alarm.com).

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_emergency_contact_information

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the monitoring station location phone number

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. This typically involves contacting you at the location where the system is …

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_location_phone_number_on_a_customer_account

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Change the monitoring station verbal passcode

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

When the monitoring station calls, you will be asked to provide their verbal passcode to verify their identity, confirm if the alarm is valid, and cancel it if it is a false alarm.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To change the verbal passcode using Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Monitoring Settings.
4. Tap Update Verbal Passcode.
5. Tap Confirm.
6. Enter the desired passcode in the Verbal Passcode field.

Re-enter the same password in the Confirm Verbal Passcode field. These must match in order to be saved.

1. Tap Done.

To change the verbal passcode using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Monitoring Station.
4. Click Location Settings.
5. Click Edit.
6. Enter the desired passcode in the Verbal Passcode field.

Re-enter the same password in the Confirm Verbal Passcode field. These must match in order to be saved.

1. Click Update.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_verbal_passcode

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Clear a duress, panic, or smoke alarm

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A duress or smoke alarm message can only be cleared using the website. It cannot be cleared using the mobile app.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Clear_a_duress_panic_or_smoke_alarm

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Configure Qolsys panel camera image uploads for alarms and local disarms

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Qolsys panel camera images uploads for local disarms and alarms can be configured using the Alarm.com website and app.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Configure_Qolsys_panel_camera_image_uploads_for_alarms_and_local_disarms

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Device is in malfunction

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Malfunction trouble condition indicates a device is unable to properly communicate.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2024-01-22

Procedure

If a device is in malfunction

1. Verify which device is in malfunction.

It is possible that the device in malfunction may be a Geo-Device. This is usually indicated by the name of the device that is in malfunction matching the name of a device that is serving as a Geo-Device. If the device appears to be a Geo-Device (e.g., smartphone), see Geo-Service device is in malfunction.

1. Verify that the device is still active and powered on.
2. Power cycle the device, if possible. If applicable, power off the device for a couple of minutes, and then power the device back on.
3. Verify there is nothing that could be interfering with communication, such as range or interfering devices. If possible, move the device closer to the main system.

Trigger the device, if possible (e.g., open and close a sensor). Verify if the status is able to update.

If the device is still in malfunction, contact your service provider for further assistance.

Troubleshooting by device type

Some device types have troubleshooting articles dedicated to that device type

Connected Car is in malfunction

Garage door is in malfunction

Geo-Service device is in malfunction

Light is in malfunction

Shade control device is in malfunction

Lock is in malfunction

Thermostat or remote temperature sensor is in malfunction

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Device_is_in_malfunction

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Disarm the system remotely

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The system can be disarmed or put into a non-alarm state for when the system is occupied.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Disarm_the_system_remotely

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Enable Smart Arming

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

For residential customers, the Smart Arming feature automatically arms the customer's system Arm Stay when they go to bed and Disarm it when they wake up. Smart Arming can be activated at a set time or when sensors detect activity. Smart Arming ensures that the system is secure every night while preventing false alarms. Use-Case Example: A family with a regular nighttime routine schedules Smart Arming to arm the panel at 10:00 PM each night. Because they have small children who may wake early and let the dog out, they auto-disarm when activity is detected between 6:00 AM and 9:00 AM.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-01-27

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Enable_Smart_Arming

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Export panel slot number for a system

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The panel slot numbers report is a downloadable.csv file that shows all users associated with the system. This is useful for keeping personal records of users in a system.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To export panel slot numbers using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Account Management.
4. Tap User Slot Management.
5. Tap Export.

To export panel slot numbers using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Account Management.
4. Click User Slot Management.
5. Click Export.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Export_panel_slot_number_for_a_system

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Getting started with a Residential account

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This video walks through some of the basic features associated with an Alarm.com Residential account.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2026-03-06

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Getting_started_with_a_Residential_account

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I change the batteries in my device?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If the batteries in a device need to be changed, a Device Low Battery trouble condition should appear in the Alarm.com app. [Issues Card]

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_can_I_change_the_batteries_in_my_device

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I know if there is a local power outage on the app?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A real-time notification about local power outages only displays in the Alarm.com app during instances when there may be a power outage in your area.

Platform	Mobile App
Content type	FAQ / Explanation
Source last updated	2026-06-09

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_can_I_know_if_there_is_a_local_power_outage_on_the_app%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How can I view legal agreements and documents?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com’s general legal agreements and documents are available at www.alarm.com/legal for reference at any time.

Platform	General / Device
Content type	FAQ / Explanation
Source last updated	2026-03-06

Procedure

General legal agreements and documents can be accessed anytime by visiting www.alarm.com/legal.

To view the specific legal agreements that you agreed to when you initially began service, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_can_I_view_legal_agreements_and_documents

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I change my time zone?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The time zone for an account can be changed using the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com). Note: The system's time automatically adjusts for daylight savings based on the time zone that is selected.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

To change the time zone using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Account Management.
4. Tap System Information.

Using the Time Zone dropdown menu, select the desired time zone.

1. Tap Update.

Note: If you are unable to access the Account Management page, or if the panel is showing the incorrect time, contact your service provider for assistance.

To change the time zone using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Account Management.
4. Click System Information.

Note: If using a mobile device web browser, tap [Menu], then tap System Information on the Account Management page.

Using the Time Zone dropdown menu, select the desired time zone.

1. Click Update.

Note: If you are unable to access the Account Management page, or if the panel is showing the incorrect time, contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_do_I_change_my_time_zone

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I control multiple partitions of a security panel?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Secondary partitions become available on a customer account after the partition is enabled in the security panel and at least one sensor is assigned to it, with no additional service package cost …

Platform	App + Web
Content type	Reference
Source last updated	2026-03-06

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_do_I_control_multiple_partitions_of_a_security_panel

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I make sure my account is secure?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This guide outlines best practices for improving the security of an Alarm.com account and monitored system.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2026-03-06

Procedure

Create unique user codes for each individual who needs access to the security system

If other people are going to have access to your property and will need to disarm the security system, give them each their own user code. This will ensure you always know who disarmed your system.

For more information, see: Create a system user code.

Create specific logins for each person who accesses the website and mobile applications

If other people are going to have regular access to your account, it is recommended to give them each their own secondary login. This will ensure you always know who logged in. Additionally, you can limit their access to specific devices within your system.

For more information, see

Create a login for the GoSafer Security customer portal (powered by Alarm.com)

Manage login permissions for secondary logins

Passwords

Regularly updating user passwords for Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) users helps keep your account more secure. When creating new passwords, remember:

The new password cannot be the same as the previous password.

The new password must be at least 10 characters, including at least one letter, one number, and one special character.

It is recommended to only use passwords that are indicated as Strong by the password strength indicator.

It is recommended to make your password for your online account different from other passwords you use.

For more information, see Change or reset a password.

Two-factor authentication

Two-Factor Authentication adds an extra layer of security to protect access to your system. This makes it harder for unauthorized persons or potential intruders to gain access to your system, so your system and your property can be even more secure. Whenever you sign into your system from a new or untrusted device, you'll have to enter both your password and a one-time code sent to your mobile phone or email.

For more information, see Enable Two-Factor Authentication.

Push Notifications

Use push notifications for instant, reliable notifications about your account and system. To receive Push Notifications for an account, enable the feature for each mobile device that will receive push notifications.

For more information, see How can a device start receiving Push Notifications.

Successful and Unsuccessful Login Attempt notifications

You can use the System Event Notification to set up notifications for login attempts as well as other events so you are always aware of what is happening with your system.

For more information, see Create a system event notification.

User Code created or updated notifications

We automatically send System Awareness notifications to the primary email of a user's account when certain actions occur. These default notifications cannot be configured or disabled and are always sent whenever certain actions occur on a user's account.

For more information, see Default System Awareness Notifications.

Unexpected Activity Alerts (Events)

Our platform works in the background to analyze system data and learn the normal activity patterns of a property. The system can then send notifications whenever unusual activity occurs in a home or business. Unexpected Activity notifications are intended to provide information only.

For more information, see Configure Unexpected Activity Alert notifications.

Sensor and Arming Activity Notifications

You can customize which system activity events trigger notifications to be sent to you through the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

For more information see

Create an arming event notification

Create a sensor activity notification

Create a system event notification

Create an alarm notification

Review system activity regularly

The system activity history shows system, GoSafer Security customer portal (powered by Alarm.com), and user activity that has occurred within the past 60 days. The system activity history is useful for accessing the information you need, storing key records, and gaining new insights for your system.

For more information, see View the system activity history.

Set up Touch ID or Face ID

This will require an additional step of verification before someone can access your account on your mobile device.

For more information, see

How can I set up fingerprint scanning on Android?

How can I set up Touch ID or Face ID for iOS?

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_do_I_make_sure_my_account_is_secure

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How do I switch between my accounts?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

It is possible to switch between multiple Alarm.com accounts from the Alarm.com app or GoSafer Security customer portal (powered by Alarm.com) from the same login after a login name has been granted Linked Systems. Note: If the following options do not appear, Linked Systems may not be activated for the login being used. For more information on how to activate Linked Systems, see How can I link multiple accounts together?.

Platform	App + Web
Content type	Reference
Source last updated	2023-10-27

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_do_I_switch_between_my_accounts

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

How many sensors can be displayed in the app?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Alarm.com app can display all sensors that have Sensor Activity Monitoring enabled (e.g., door/window sensors, motion sensors, etc.). For more information about verifying if the sensor has Sensor Activity Monitoring available, see Turn sensor activity monitoring on/off. For more information about verifying if the sensor has Sensor Activity Monitoring available, see Enable or disable Sensor Activity Monitoring. Note: Sensors are listed in alphabetical order on the Alarm.com app. On the GoSafer Security customer portal (powered by Alarm.com), sensors are listed in order of their device ID.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2024-02-12

Procedure

The Alarm.com app can display all sensors that have Sensor Activity Monitoring enabled (e.g., door/window sensors, motion sensors, etc.). For more information about verifying if the sensor has Sensor Activity Monitoring available, see Turn sensor activity monitoring on/off.

Note: Certain sensor statuses may not display on the Alarm.com app, but most sensors, including glass break and life safety sensors, can be viewed from the Manage Devices page.

For more information about verifying if the sensor has Sensor Activity Monitoring available, see Enable or disable Sensor Activity Monitoring.

Note: Sensors are listed in alphabetical order on the Alarm.com app. On the GoSafer Security customer portal (powered by Alarm.com), sensors are listed in order of their device ID.

Sensors like smoke detectors, fire detectors, and carbon monoxide detectors put a panel into alarm regardless of the panel's current arming state (e.g., alarm sends even if disarmed). These types of sensors are ineligible for Sensor Activity Monitoring and do not appear in the Alarm.com app unless the sensor is in alarm or has a trouble condition. If these types of sensors are in alarm or report a trouble condition, the sensor alarm or alert appears in the Alarm.com app.

Note: There is no maximum limit to the number of sensors that can display on the app other than the number of sensors that can have Sensor Activity Monitoring enabled on the system.

For more information about eligibility for Sensor Activity Monitoring, see Why are some sensors, such as smoke detectors, not eligible for Sensor Activity Monitoring?.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/How_many_sensors_can_be_displayed_in_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Is the Alarm.com app compatible with text to speech applications?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An article about text to speech compatibility with Alarm.com.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2024-12-11

Procedure

Yes. The Alarm.com app is compatible with text-to-speech applications (e.g., IOS VoiceOver, Android Talkback, etc.). To enable these applications, refer to the device manufacturer guides.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Is_the_Alarm.com_app_compatible_with_text_to_speech_applications

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Manage central station monitoring settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Monitoring Station, also known as an Alarm Monitoring Center, Central Station, or Central Monitoring Station, takes the signals forwarded from Alarm.com and dispatches to the proper authorities.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

To manage monitoring station settings using the Alarm.com app

1. Log in to the Alarm.com app.
2. Tap [Menu].
3. Tap Monitoring Settings.

To manage monitoring station settings using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Monitoring Station.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Manage_central_station_monitoring_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Put a system in test mode with the monitoring station

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

When a system is in test mode with the monitoring station, the monitoring station is not going to respond to alarms (i.e., dispatch police) from the system during that time.

Platform	Mobile App
Content type	FAQ / Explanation
Source last updated	2025-07-18

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Put_a_system_in_test_mode_with_the_monitoring_station

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Qolsys panel is disarming by itself

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If a Qolsys panel is disarming by itself, verify if you have Bluetooth disarming enabled. A compatible Qolsys panel has the ability to enable a Bluetooth device to disarm the system from an armed away state when it comes within range of the panel. Compatible Qolsys panels include Qolsys IQ Panel 2, IQ Hub, IQ Panel 4, and IQ4 Hub. If the system is disarmed by a Bluetooth device, the name of the Bluetooth device displays as disarming the system in Activity as shown in the following example. [Bluetooth Device Iqp2 Disarming Example]

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Qolsys_panel_is_disarming_by_itself

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remotely arm and disarm multiple partitions at once

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Users can remotely arm and disarm separate partitions individually using the website or app.

Platform	App + Web
Content type	Reference
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Remotely_arm_and_disarm_multiple_partitions_at_once

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remotely change 2GIG GC3 panel settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Change some of your panel settings using the app including beeps, and temperature display units.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Remotely_change_2GIG_GC3_panel_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remotely change 2GIG GoControl panel settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Change some of your panel settings using the app including beeps, chimes, and temperature display format.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Remotely_change_2GIG_GoControl_panel_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remotely change DSC iotega panel settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Change some of your panel settings using the app including beeps, and chimes.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Remotely_change_DSC_iotega_panel_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remotely change Interlogix Simon XT panel settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Change some of your panel settings using the app including beeps, chimes, and speaker volume.

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Remotely_change_Interlogix_Simon_XT_panel_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remotely change Interlogix Simon XTi panel settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Change some of your panel settings using the app including beeps, chimes, and speaker volume.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Remotely_change_Interlogix_Simon_XTi_panel_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Remotely change Qolsys IQ Panel 2 settings

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Change some of your panel settings using the app including beeps, chimes, and speaker volume.

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Remotely_change_Qolsys_IQ_Panel_2_settings

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Sensor is showing incorrect status on the website or app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

If a panel is reporting the correct sensor status but the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com) are not, try the following steps.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2023-11-15

Procedure

1. Verify sensor status

Trip the sensor, and verify the status is reporting properly at the panel.

Note: Allow a few minutes for the status to display on Alarm.com.

Refresh the equipment list page

To refresh the Alarm.com app, swipe down on the screen. A refreshing icon will become visible and will spin before refreshing the Alarm.com app.

To refresh the GoSafer Security customer portal (powered by Alarm.com), click [Refresh] on any page on the GoSafer Security customer portal (powered by Alarm.com).

1. Disable/enable Sensor Activity Monitoring

If the preceding steps have not corrected the status, refresh Sensor Activity Monitoring.

To refresh Sensor Activity Monitoring

1. Disable Sensor Activity Monitoring on the sensor. For instructions on enabling or disabling Sensor Activity Monitoring, see Turn sensor activity monitoring on/off.

It may take a few minutes for Sensor Activity Monitoring to disable. Refresh the Equipment List page to verify that Sensor Activity Monitoring is disabled.

Once disabled, re-enable Sensor Activity Monitoring again.

After a few minutes, refresh the equipment list page to verify that Sensor Activity monitoring is re-enabled.

Once enabled, verify the sensor is reporting the correct status.

Trip the sensor again to test that it is properly reporting its status.

Contact your service provider

For additional troubleshooting steps or information about sensor statuses, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Sensor_is_showing_incorrect_status_on_the_website_or_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Set up the app using setup wizards

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

There are two setup wizards that can appear upon first logging into the Alarm.com app to assist you with getting the most out of your Alarm.com system right from the start.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2024-12-11

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Set_up_the_app_using_setup_wizards

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Smoke Sensor Not Reset

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Smoke Sensor Not Reset trouble condition indicates a system smoke sensor was activated, but the condition has not yet cleared from the servers.

Platform	Customer Website
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

To remove this trouble condition

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).

On the Home page, click Alerts and Issues.

In Alerts & Issues, locate Smoke Sensor Must Be Reset (Sensor Name), then click Remove Alert.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Smoke_Sensor_Not_Reset

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

System Usage

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for System Usage, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2026-03-19

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Take a Peek-in from a Qolsys panel camera

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Peek-Ins allow users to take on demand snapshots from the Qolsys IQ Panel 2 panel camera using the Alarm.com website or app.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Requirements

A compatible Qolsys panel

Qolsys IQ Panel 2 on software version 2.3.0+.

Qolsys IQ Panel 4 on any software version.

The panel must be connected to Wi-Fi.

Note: If you do not see the following options, contact your service provider.

To request a Peek-In using the Alarm.com app

1. Log in to the Alarm.com app.

In Images card, tap [Peek In].

1. Tap Peek-In Now.
2. Tap Send to capture and upload an image immediately.

The image is uploaded to the Images event gallery. When the image is available for viewing, a notification is sent to all Peek-In notification recipients.

To request a Peek-In using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click [Peek In] on the Images card.
3. Click [Peek In] for the Panel Camera to capture and upload an image immediately.

The image is uploaded to the Images event gallery. When the image is available for viewing, a notification is sent to all Peek-In notification recipients.

To configure Peek-In recipients

Note: This can only be configured using the GoSafer Security customer portal (powered by Alarm.com).

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Automation.
3. Click [Edit] for Peek-Ins & Manual Image Uploads.

To choose notification recipients, click Add.

1. Click to select the desired recipients from the Address book, to add an unlisted recipient click New. When a recipient has been selected, a checkmark appears next to their contact information.

Note: When a Peek-In is requested, an image of the capture is attached to the email or SMS message.

1. Click Close.
2. Verify the rule is configured with the correct settings.
3. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Take_a_Peek-in_from_a_Qolsys_panel_camera

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Trigger a panic using the app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The In-App Panel Panic monitoring station supported feature can expedite the dispatch of emergency personnel when help is needed at home. When the panel is not in arm’s reach, and the keyfob is …

Platform	Mobile App
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Trigger_a_panic_using_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Turn off system trouble beeps using the app

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

System trouble beeps coming from the security panel can be turned off using the mobile app.

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Turn_off_system_trouble_beeps_using_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Turn sensor activity monitoring on/off

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Sensor Activity Monitoring allows users to view the current status of the system's sensors.

Platform	Customer Website
Content type	How-to / Configuration
Source last updated	2026-01-06

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Turn_sensor_activity_monitoring_on_off

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View all system sensors

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A list of the all the system's sensors can be viewed from the GoSafer Security customer portal.

Platform	App + Web
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/View_all_system_sensors

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

View current sensor activity

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Sensors with Sensor Activity Monitoring enabled can have a variety of statuses.

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/View_current_sensor_activity

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Visual Verification device selection

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Visual Verification is a feature the monitoring station uses to verify a system that is in an alarm state. The monitoring station operator can: For accounts that have Visual Verification enabled, there is the option to select which devices the monitoring station uses for Visual Verification. If a device is deselected, monitoring station operators can no longer view any events from those devices or their live streams.

Platform	Customer Website
Content type	Reference
Source last updated	2025-06-04

Procedure

To select devices for Visual Verification using the GoSafer Security customer portal (powered by Alarm.com)

1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
2. Click Settings.
3. Click Monitoring Station.
4. Click Video Monitoring Setting.

In Visual Verification, click to select the devices that allow Visual Verification.

1. Click Save.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Visual_Verification_device_selection

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Vulnerability Disclosure Program

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com is a leading platform solution for connected homes and businesses through cloud-based services, making this technology broadly accessible to millions of property owners. The multi-tenant …

Platform	General / Device
Content type	Reference
Source last updated	2026-03-06

Procedure

If you believe you have discovered a vulnerability in an Alarm.com product

Please contact privacy@alarm.com. This email address is continuously monitored, and you will receive a response no later than 5 business days.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Vulnerability_Disclosure_Program

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What does Radio Not Responding mean for broadband hubs?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The “Radio Not Responding” trouble condition means the Building36 Hub or hub36 is not connected to the internet and cannot communicate with Alarm.com.

Platform	General / Device
Content type	FAQ / Explanation
Source last updated	2026-03-06

Procedure

If the Building36 Hub radio is not responding

1. Power down your Building36 Hub by removing its power cable. Leave it unplugged for now.
2. Power down your router by removing its power cable.

Leave your router powered down for 2 minutes. This 2 minute period is important, so do not power it up prematurely.

1. Wait for your router to completely boot up and for the router’s internet connection to be restored.

Reapply the power cable to your Building36 Hub. The indicator light on the hub will then cycle through orange, green, and white. It will then start flashing white.

1. Wait a few minutes for the indicator light to turn solid white. This indicates that the hub has established a connection with the internet.
2. Wait a few more minutes for the Building36 Hub to process any backed-up commands, then try controlling your thermostat remotely.

If the hub36 radio is not responding

1. Power down your hub36 by removing its power cable. Leave it unplugged for now.
2. Power down your router by removing its power cable.

Leave your router powered down for 2 minutes. This 2 minute period is important, so do not power it up prematurely.

1. Wait for your router to completely boot up and for the router’s internet connection to be restored.

Reapply the power cable to your hub36.

1. Wait a few minutes for the green indicator LED to turn solid green. This indicates that the hub has established a connection with the internet.
2. Wait a few more minutes for the hub36 to process any backed up commands, then try controlling your thermostat remotely.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/What_does_Radio_Not_Responding_mean_for_broadband_hubs

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What happens when my system reports an alarm?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2023-11-17

Procedure

When your system reports an alarm, the following happens

Your control panel transmits an alarm signal to Alarm.com.

Alarm.com immediately forwards the signal to the monitoring station.

The monitoring station then tries to verify the alarm and may notify fire, police, or emergency medical help. Because your system communicates wirelessly, alarms are forwarded to the monitoring station even if the phone line is cut or damaged.

If your system issues an alarm, the Operations Center will follow the Alarm Notification sequence defined for any Alarm Notifications (these updates are not synchronized with the monitoring station call list). At the same time, a live operator from your monitoring station will be trying to contact you to verify the alarm.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/What_happens_when_my_system_reports_an_alarm

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is the Emergency Message on the app?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

An Emergency Message only displays in the Alarm.com app during instances when there may be a severe weather event in your area.

Platform	Mobile App
Content type	FAQ / Explanation
Source last updated	2026-06-09

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/What_is_the_Emergency_Message_on_the_app

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What security measures does Alarm.com use?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Alarm.com uses a trusted third party for Secure Sockets Layer (SSL) connection between the customer and Alarm.com interfaces. The certificate requires that the user be authenticated. Secure cookies are used to store timeout and validation information about the session. All data passed through the Secure Sockets and all passwords are one-way encrypted. Alarm.com has security measures in place to protect the loss, misuse, and alteration of customer information. We protect customer information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. Alarm.com uses Thawte for our SSL. The details of the certificate are available when you click on the lock icon when going to https://www.alarm.com.

Platform	Customer Website
Content type	FAQ / Explanation
Source last updated	2022-12-12

Procedure

Alarm.com uses a trusted third party for Secure Sockets Layer (SSL) connection between the customer and Alarm.com interfaces. The certificate requires that the user be authenticated. Secure cookies are used to store timeout and validation information about the session. All data passed through the Secure Sockets and all passwords are one-way encrypted.

Alarm.com has security measures in place to protect the loss, misuse, and alteration of customer information. We protect customer information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections.

Alarm.com uses Thawte for our SSL. The details of the certificate are available when you click on the lock icon when going to https://www.alarm.com.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/What_security_measures_does_Alarm.com_use

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Where can I find a monitoring certificate?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

For more information about proof of monitoring certificates, contact your service provider.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2025-06-04

Procedure

Monitoring certificates are provided by the monitoring station associated with your account. For more information about obtaining proof of monitoring certificates, contact your service provider. For more information about how to contact your service provider, see Contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Where_can_I_find_a_monitoring_certificate

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Who should I contact about billing information?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

For information on billing and/or making payments, contact your service provider.

Platform	General / Device
Content type	Reference
Source last updated	2023-10-27

Procedure

For more information about billing and/or making payments for your system, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Who_should_I_contact_about_billing_information

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Z-Wave Troubleshooting Wizard

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Z-Wave Troubleshooting Wizard provides users with step-by-step resolutions for a host of supported devices, including lights, thermostats, water devices, and more. The wizard is accessible through both Trouble Conditions Help, as well as from the Manage Devices section of the Alarm.com app and GoSafer Security customer portal (powered by Alarm.com).

Platform	App + Web
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Z-Wave_Troubleshooting_Wizard

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Z-Wave sensor is in malfunction

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Malfunction trouble condition indicates a device is unable to properly communicate. This article relates specifically to Z-Wave sensors. For alarm sensors, refer to your service provider for assistance.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2024-03-05

Procedure

If a Z-Wave sensor is in malfunction or offline

1. Verify the Z-Wave sensor has sufficient battery power. Replace the battery if the device has a Low Battery trouble condition or the battery is dead.

Trigger the device to establish communication with the panel or hub. Depending on the sensor type, triggering the sensor may include:

1. Opening and closing a contact sensor

Activating a motion sensor

1. Pressing a side button on the sensor
2. Opening the battery compartment

If the behavior is still not resolved, contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Z-Wave_sensor_is_in_malfunction

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

AC Power Failure

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

AC Power Failure indicates that your security panel lost AC power. To ensure continued system functionality, your system needs to be plugged into the outlet.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-17

Procedure

How to resolve

1. Verify that the panel is plugged into an outlet and that the outlet has power.

If you need additional support, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/AC_Power_Failure

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Access the Knowledge Base

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Knowledge Base contains useful user guides and  documentation to help you get the most out of your system.

Platform	App + Web
Content type	Reference
Source last updated	2023-10-30

Procedure

To access the Knowledge Base using the Alarm.com app

1. Log into the Alarm.com app.
2. Tap [Menu].
3. Tap Support.
4. Tap Help Documentation.

To access the Knowledge Base using the GoSafer Security customer portal (powered by Alarm.com)

1. Log into the GoSafer Security customer portal (powered by Alarm.com).
2. Click Support.
3. Click Help Documentation.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Access_the_Knowledge_Base

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Access trouble condition help

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

By simply tapping a trouble condition wherever it appears, you can access more information about the issue. The information provided may include basic troubleshooting steps, launching additional …

Platform	Mobile App
Content type	Troubleshooting
Source last updated	2025-06-04

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Access_trouble_condition_help

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Battery Absent Trouble

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Battery Absent Trouble indicates that the panel battery is or was missing.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-17

Procedure

How to resolve

1. Verify that the panel battery is securely in place.

If you need additional support, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Battery_Absent_Trouble

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Device Power Issue

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

{companyname}} has detected that your device is not receiving sufficient power from the battery/bracket.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2023-11-20

Procedure

How to resolve

1. Verify if your battery is depleted or if your device has become disconnected from the mounting bracket.

If you need additional support, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Device_Power_Issue

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Dual-Path Communication Failure - Cellular

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Dual-Path Communication Failure - Cellular indicates that your panel is currently unable to communicate through the cellular network and is only communicating through broadband network/Wi-Fi. Until resolved, your panel is without back-up communication and will stop working if you lose power or you experience a broadband/WiFi outage.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-20

Procedure

How to resolve

If possible, move metal or electrical objects away from the panel to improve cellular network signaling.

If you need additional support, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Dual-Path_Communication_Failure_-_Cellular

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Fire Sensor Trouble

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Fire Sensor Trouble indicates that your smoke detector may not be properly connected or installed correctly.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-20

Procedure

How to resolve

Contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Fire_Sensor_Trouble

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Heat Or Probe Sensor Trouble

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Heat Or Probe Sensor Trouble indicates that a probe has been disconnected from a temperature sensor, and the temperature sensor may no longer be working properly.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2022-11-01

Procedure

How to resolve

1. Verify the probe is properly connected to the sensor.

If you need additional support, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Heat_Or_Probe_Sensor_Trouble

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Heating and Cooling Alert

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

A Heating and Cooling Alert indicates that thermostat data shows the heating or cooling system is not performing as expected.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2026-03-25

Procedure

How to resolve

We recommend contacting a heating and cooling professional to make sure your system is properly maintained and your home stays comfortable.

If you need additional support, contact your service provider.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Heating_and_Cooling_Alert

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Installer Reset Needed

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Installer Reset Needed indicates that your system is reporting an issue.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-20

Procedure

How to resolve

Contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Installer_Reset_Needed

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Not Networked Trouble

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Not Networked Trouble indicates that a device (usually a door/window contact sensor or a motion sensor) is out of sync with the wireless network or was not synchronized with the network after it was enrolled into your security panel.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-20

Procedure

How to resolve

Contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Not_Networked_Trouble

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

RF Jam Trouble

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

RF Jam Trouble indicates that the device is detecting radio frequency (RF) noise that could affect its ability to properly communicate signals to your control panel.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2022-11-01

Procedure

How to resolve

Contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/RF_Jam_Trouble

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Radio Not Responding

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Radio Not Responding indicates that your security panel is not able to communicate with the network and may not trigger an alarm or signal for help in an emergency.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-20

Procedure

How to resolve

Contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Radio_Not_Responding

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Sensor Tamper

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Sensor Tamper trouble condition indicates a sensor on the system is reporting a tamper condition. Tamper reports are issued by the system for a device whose tamper switch is released.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2023-11-20

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Sensor_Tamper

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Siren Tamper

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

Siren Tamper indicates your system is reporting an issue.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2023-11-20

Procedure

How to resolve

Contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Siren_Tamper

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

System Locked: Installer Verification Required

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

System Locked: Installer Verification Required indicates your system is reporting an issue.

Platform	General / Device
Content type	How-to / Configuration
Source last updated	2022-11-01

Procedure

How to resolve

Contact your service provider for assistance.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/System_Locked_Installer_Verification_Required

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Trouble Condition Help

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Trouble Condition Help, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

Platform	General / Device
Content type	Troubleshooting
Source last updated	2022-02-01

Procedure

Browse the related pages in this chapter to open the specific procedure, configuration guide, or troubleshooting article you need.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.