Cellular Sensor

GoSafer Security procedures and references for Cellular Sensor.

Cellular Sensor

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This GoSafer Security section brings together resources for Cellular Sensor, including setup, configuration, everyday use, and troubleshooting. Choose the related page that matches your device, feature, or task, and follow the current manufacturer guidance linked on that page.

PlatformGeneral / Device
Content typeTroubleshooting
Source last updated2026-03-06

Procedure

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Alarm.com Flex IO® sensor

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

PlatformGeneral / Device
Content typeTroubleshooting
Source last updated2026-03-26

Procedure

Data sheets

Alarm.com Flex IO® sensor - Data Sheet

Installation guides

Alarm.com Flex IO® sensor - Installation GuideAlarm.com Flex IO® sensor - Supported Use Cases

How-to troubleshooting guides

Alarm.com Flex IO® sensor - LED Patterns and Troubleshooting

Frequently asked questions

Can an Alarm.com Flex IO® sensor be installed in a mobile home, trailer, or RV?The Alarm.com Flex IO® sensor can be used in mobile or moving applications, but reliable operation depends on adequate cellular signal strength in all locations where the sensor travels.Can an Alarm.com Flex IO® sensor report alarms to a monitoring station when opened?No. The Alarm.com Flex IO® sensor is designed for property awareness only and cannot forward signals to a monitoring station.What are the battery power options and requirements for an Alarm.com Flex IO® sensor?What is a battery tamper and mounting tamper?What is the Cat-M cellular network?

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Alarm.com Flex IO® sensor - Data Sheet

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2025-09-30

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

Overview

The Alarm.com Flex IO® sensor enables new levels of flexibility for monitoring valuable property and assets anywhere that LTE connectivity is available. Whether used with a backyard gate or a remote storage unit, the Alarm.com Flex IO® sensor empowers users to keep an eye on what matters most. It can be used with the included magnet to monitor doors, gates, and other entryways. It also comes equipped with input and output options for integrating compatible devices that lack long-range connectivity.

Flex IO image
Flex IO image

Features

  • Detect open/close using magnetic reed switch
  • Detect state change for third-party device using Loop Input
  • Change state of third-party and device using Relay Output (requires DC power to support always-on cellular connection)

For more information about supported use cases, see Alarm.com Flex IO® sensor - Supported Use Cases. 

In the box

  • Optional EOL (end of line) resistor to detect cut wires. EOL resistor can be 300 kΩ or higher. Normally Open configuration is preferred for low power usage.
  • Optional mount tamper and battery door tamper alerts
  • Multiple mounting options, including screws or zip ties.
  • Multiple carrier options:
    • Verizon (US only) 
    • AT&T (US and Canada)

Specifications

Ingress Protection

 

IP56

Temperature

Battery life will be optimal between temperatures of 32°F to 131°F (0°C to 55°C), though the device can operate from -40°F to 131°F (-40°C to 55°C).

Reed Switches

3 unique reed switch locations to choose from that can be activated with included magnet. 

Loop Input
  • The Alarm.com Flex IO® sensor can be powered by battery or external power.
  • Dry Contact, Normally Open (NO), or Normally Closed (NC).
  • Optional EOL resistor can be 300 kΩ or higher.

Relay Output

 
  • If used, the Alarm.com Flex IO® sensor must be externally powered (not compatible with battery power).
  • Up to 24 V (AC or DC), 40 mA max current.
  • Can be used only for control lines/dry contact.

Caution: Can never be connected directly to control electrical loads. This will damage the device.

Dimensions

 
  • Main unit: 6.8 x 2.2 x 1.3" (17.3 x 5.6 x 3.3 cm).
  • Magnet: 3.1 x 0.68 x 0.87" (7.9 x 1.7 x 2.2 cm).

Power

 
  • Works with DC-wired power or battery power (battery backup recommended for wired installations).
  • Supply Voltage: 6 to 15 VDC
    Device Max Current Draw: 500 mA
    Max Power Consumption: Up to 7.5 W (at 15 VDC)

Battery Power
  • Four 1.5 V AA lithium batteries (iron disulfide). 
  • 2+ years of battery life, depending on battery chemistry and operating temperature.

Maximum Installation Height

 2000 meters above ground level

 

 

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/Alarm.com_Flex_IO_sensor_-_Data_Sheet

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Alarm.com Flex IO® sensor - Installation Guide

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

This is primarily a video or reference page. Open the original article link below for the current content.

PlatformCustomer Website
Content typeTroubleshooting
Source last updated2025-06-04

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

Overview

The Alarm.com Flex IO® sensor enables new levels of flexibility for monitoring valuable property and assets anywhere that LTE connectivity is available. Whether used with a backyard gate or a remote storage unit, the Alarm.com Flex IO® sensor empowers users to keep an eye on what matters most. It can be used with the included magnet to monitor doors, gates, and other entryways.  

Important: The Alarm.com Flex IO® sensor is an awareness device that is not intended for life safety use cases.

The following are some example applications: 

  • Shed Doors
  • Storage Units
  • Chicken Coop
  • Fences
  • Delivery Boxes
  • RV Doors

 

Flex IO sensor
Flex IO sensor

 

Equipment

In the box:

  • Alarm.com Flex IO® sensor
  • Magnet
  • 4x AA 1.5V lithium batteries
  • 4x #8 Phillips screws
  • 3x zip ties

Additional required tools and supplies: 

Customer Flex equipment
Customer Flex equipment

Installation wizard

Start the installation wizard

Using the Alarm.com app: 

  1. Log in to the Alarm.com app.
  2. Tap Menu. 
  3. Tap Add Device. 
  4. Tap Flex Sensor.
  5. Follow the on-screen instructions to set up the device. The install wizard will take you through the steps outlined in the following expandable sections. 

Using the GoSafer Security customer portal (powered by Alarm.com): 

  1. Log in to the GoSafer Security customer portal (powered by Alarm.com).
  2. Tap Settings.
  3. Tap Manage Devices. 
  4. Tap Add Device. 
  5. Tap Flex Sensor.
  6. Follow the on-screen instructions to set up the device. The install wizard will take you through the steps outlined in the following expandable sections. 
 Expand all

Enter the device serial numberIcn Chevron Up 

The device serial number is printed inside the battery compartment as shown in the following image. 

Flex IMEI location
Flex IMEI location

Insert the batteriesIcn Chevron Up 

  1. Remove the front card.
  2. Install the included batteries.
  3. Close the battery compartment door, and tighten the screw securely. 
    • Make sure the battery door screw is securely tightened to clear the battery door tamper. This will also ensure a waterproof seal.
    • If this screw is not fully tightened, the LED will show a single red blink every 2 seconds.
      Caution: Be careful to not over-torque the screw. Power tools should be avoided.

Note: Throughout the installation process the LED will start blinking at multiple intervals. This is normal. 

Battery compartment
Battery compartment

Battery compatibility

  • Lithium batteries are required for this device. Under normal conditions, battery life is expected to be 2 years.
  • Any 1.5 V lithium battery should work. Alkaline batteries or any battery greater than 1.5 V (e.g., the Saft 3.6 V) should not be used.

Note: If batteries are not installed, a Low Battery trouble condition appears on the account. 

Name your sensorIcn Chevron Up 

Give your Alarm.com Flex IO® sensor device a name to help you identify it (e.g., Shed or Fence). 

Check for device signalIcn Chevron Up 

To check for device signal:

  1. Bring the sensor to the location you would like to install it. 
  2. Press the tamper button to check the signal. This tamper button must be fully pressed (until you hear a clicking sound). 
  3. The install wizard will look for the device signal. 
    • A Success message should appear if successful. 
    • If unable to get a signal from your device, try again. If you continue to experience issues, contact flexsupport@alarm.com for additional support. 
Flex IO tamper
Flex IO tamper

Select magnet positionIcn Chevron Up 

Like a standard door/window contact, the Alarm.com Flex IO® sensor can be installed with the accompanying magnet to detect activity at potential entryways. 

To determine your installation orientation, consider the following:

  • Three separate magnet positions are available. Only one magnet position can be active at a time.
  • Use the tick marks on the sides of the device for guidance: 
    • | = Position 1
    • || = Position 2
    • ||| = Position 3
  • The magnet should be positioned no more than 1.25 inches from the device.
Flex magnet positions
Flex magnet positions

In the following example photo, Position 1 would be selected since the magnet is to the left of the sensor.

If Position 2 or 3 were selected, the sensor would not accurately report when the door opens/closes. 

Flex IO example
Flex IO example

Mounting options and installationIcn Chevron Up 

The Alarm.com Flex IO® sensor can be mounted using either screws or zip ties.

Important: A mounting tamper is located on the back of the Alarm.com Flex IO® sensor. This tamper button must be fully pressed (until you hear a clicking sound) to avoid reporting a mounting tamper malfunction. 

If using screws: 

  1. Remove batteries to avoid damage to the batteries. Screw mounting holes are located in the battery compartment.
  2. Use two #8 Phillips screws to puncture the gasket and securely mount the Alarm.com Flex IO® sensor. 
  3. Take care not to over-torque the screws. Power tools should be avoided. If pilot holes are necessary, a drill bit size of 5/64’’ is recommended.
  4. Once mounted, insert the batteries and close the battery door. 
Flex IO Mounting Screw Locations
Flex IO Mounting Screw Locations

If using zip ties: 

  1. The batteries and battery cover can remain installed. 
  2. Use the zip tie grooves at the top and bottom of the Alarm.com Flex IO® sensor to ensure a secure installation so that the Alarm.com Flex IO® sensor is mounted flush to the surface. The magnet also has a zip tie groove across the center.
    • Zip ties should have a maximum width of 0.34 inches. UV resistant zip ties are recommended. 
  3. To establish the connection with your Flex, open the battery door and close it tightly. 
Flex IO Zip Tie mounting
Flex IO Zip Tie mounting

Sensor test Icn Chevron Up 

  1. Verify that your magnet is in closed position. 
Magnet closed
Magnet closed
  1. Open the magnet to trigger the sensor. The LED should blink yellow twice when the device is tripped. This prompts the Alarm.com Flex IO® sensor to communicate. 
  2. The install wizard will verify if your device is working properly. If there are no errors, the sensor installation is now successfully complete. 
Magnet opened
Magnet opened

If you receive a Mounting Tamper Error: 

  • Ensure the mounting tamper is fully pressed against a surface, and then click Try Again.
    • You will hear a clicking sound when the tamper button is fully pressed. A mounting tamper is also indicated by an alternating single Red and Yellow LED pattern. 
    • If this is not possible, you can also disable the mounting tamper error by disabling the Mounting Tamper Error Enabled toggle switch. 
Flex IO tamper
Flex IO tamper

If you receive a Battery Door Error: 

  1. Verify the battery door is screwed closed otherwise water damage may occur. 
  2. Ensure the magnet is in closed position, open the magnet to trigger the sensor, and then click Try Again. 
Flex battery door
Flex battery door

If you receive a Communication Error: 

  1. Verify the magnet is less than 1.25 inches away from the Alarm.com Flex IO® sensor. 
  2. Move the magnet and Alarm.com Flex IO® sensor closer to each other, and then click Try Again. 
Flex and magnet distance
Flex and magnet distance

Post-Installation Checklist

  • The Alarm.com Flex IO® sensor is installed flush to the mounting surface. If the mounting tamper is enabled, the tamper button on the back of the device should be pressed in.
  • The LED is not blinking. The only LED activity should occur when the device is activated, which should result in 2 yellow blinks.
  • Device activations are being reported in the history on the website and app. 

Cellular signal strength

Cellular signal strength can be checked using the following steps.

  1. Using a screwdriver, remove the battery door. Leave the battery cover off. The device LED should now be active. 
  2. Hold the Alarm.com Flex IO® sensor in the installation location.
  3. Using a paper clip, push the diagnostic button for 5 seconds, then release. The device LED should now be active.

Once diagnostic mode is initiated, the LED will display the cell signal strength in a continuous loop for 2 minutes based on the patterns below. It may take up to 30 seconds for the signal strength to be acquired. 

As you move the device, any changes in signal strength will be displayed by updates to the LED pattern. A signal strength of 2 bars or greater is recommended. 

Flex io diagnostic button
Flex io diagnostic button

Signal strength

LED pattern

LED visual

Signal strength pending

Solid red 
Solid red
Solid red

0 bars

Single red LED blink every 8 seconds
0 bars
0 bars

1 bar

1 red LED blink, followed by 1 yellow LED blink
1 bar
1 bar

2 bars

1 red LED blink, followed by 2 yellow LED blinks
2 bars
2 bars

3 bars

1 red LED blink, followed by 3 yellow LED blinks
3 bars
3 bars

4 bars

1 red LED blink, followed by 4 yellow LED blinks
4 bars
4 bars

5 bars

1 red LED blink, followed by 5 yellow LED blinks
5 bars
5 bars

6 bars

1 red LED blink, followed by 6 yellow LED blinks
6 bars
6 bars

For more information about the Alarm.com Flex IO® sensor LEDs, see Alarm.com Flex IO® sensor- LED Patterns and Troubleshooting. 

SpecificationsIcn Chevron Up 

Ingress Protection

 

IP56

Temperature

Battery life will be optimal between temperatures of 32°F to 131°F (0°C to 55°C), though the device can operate from -40°F to 131°F (-40°C to 55°C).

Reed Switches

3 unique reed switch locations to choose from that can be activated with included magnet. 

Loop Input
  • The Alarm.com Flex IO® sensor can be powered by battery or external power.
  • Dry Contact, Normally Open (NO), or Normally Closed (NC).
  • Optional EOL resistor can be 300 kΩ or higher.

Relay Output

 
  • If used, the Alarm.com Flex IO® sensor must be externally powered (not compatible with battery power).
  • Up to 24 V (AC or DC), 40 mA max current.
  • Can be used only for control lines/dry contact.

Caution: Can never be connected directly to control electrical loads. This will damage the device.

Dimensions

 
  • Main unit: 6.8 x 2.2 x 1.3" (17.3 x 5.6 x 3.3 cm).
  • Magnet: 3.1 x 0.68 x 0.87" (7.9 x 1.7 x 2.2 cm).

Power

 
  • Works with DC-wired power or battery power (battery backup recommended for wired installations).
  • Supply Voltage: 6 to 15 VDC
    Device Max Current Draw: 500 mA
    Max Power Consumption: Up to 7.5 W (at 15 VDC)

Battery Power
  • Four 1.5 V AA lithium batteries (iron disulfide). 
  • 2+ years of battery life, depending on battery chemistry and operating temperature.

Maximum Installation Height

 2000 meters above ground level

 

 

Regulatory InformationIcn Chevron Up 

Important: The Alarm.com Flex IO® sensor is a monitoring device that is not intended for life safety use cases.

FCC

This device complies with Part 15 of the FCC Rules.  Operation is subject to the following two conditions:

  1. this device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. 

Note:  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.  These limits are designed to provide reasonable protection against harmful interference in a residential installation.  This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.  However, there is no guarantee that interference will not occur in a particular installation.  If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

ISED

This device contains licence-exempt transmitters(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).  Operation is subject to the following two conditions:

  1. This device may not cause interference.
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil contient des émetteurs/récepteurs exemptés de licence conformes à la norme Innovation, Sciences, et Développement économique Canada.  L'exploitation est autorisée aux deux conditions suivantes:

  1. L'appareil ne doit pas produire de brouillage.
  2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Contact Information

If you are experiencing difficulties with an Alarm.com Flex IO® sensor installation, contact flexsupport@alarm.com and we’ll be happy to assist you further. 

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/Alarm.com_Flex_IO_sensor_-_Installation_Guide

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Alarm.com Flex IO® sensor - LED Patterns and Troubleshooting

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The following table displays what the red and yellow LEDs indicate on the Alarm.com Flex IO® sensor.

PlatformGeneral / Device
Content typeTroubleshooting
Source last updated2023-11-15

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

The following table displays what the red and yellow LEDs indicate on the Alarm.com Flex IO® sensor.  

State/Description

Red LED behavior

Yellow LED behavior

Device booting up

None

1 blink

Flex io booting up
Flex io booting up

Device reboot

None

None

Diagnostic mode

(Bluetooth troubleshooting activated)

 

For more information, see the signal strength table on Alarm.com Flex IO® sensor - Installation Guide. 

Signal strength indicator, repeats every 8 seconds

Pattern based on signal strength. Rate of 1 blink per second.

Flex io Signal strength
Flex io Signal strength

Note: This mode prevents any other pattern from displaying.

Signal strength indicator, repeats every 8 seconds

Pattern based on signal strength. Rate of 1 blink per second.

Flex io Signal strength
Flex io Signal strength

Note: This mode prevents any other pattern from displaying.

Device in idle mode

None

None

Device cell modem unable to connect to cell tower

To troubleshoot, contact flexsupport@alarm.com.

2 blink, repeats every 2 seconds

Flex IO Cell modem unable to connect
Flex IO Cell modem unable to connect

None

Device cell modem/SIM not provisioned with carrier

To troubleshoot, contact flexsupport@alarm.com. Device will likely need to be returned. 

3 blink, repeats every 2 seconds

Flex IO Cell modem SIM not provisioned
Flex IO Cell modem SIM not provisioned

None

Device unable to connect to Alarm.com

To troubleshoot, contact flexsupport@alarm.com.

4 blink, repeats every 2 seconds

Flex IO Cell modem unable to connect to ADC
Flex IO Cell modem unable to connect to ADC

None

Contact sensor opens

If the device is not reliably reporting open/close events, confirm the magnet position setting matches the installation orientation. 

None

2 blink

Flex io status change
Flex io status change

Contact sensor closes

If the device is not reliably reporting open/close status, confirm the magnet position setting matches the installation positions.

None

 2 blink
Flex io status change
Flex io status change

Battery door tamper

1 blink, repeats every 2 seconds

Flex io battery door tamper
Flex io battery door tamper

None

Device mount tamper

Alternate Red & Yellow

(Red, Yellow, Red, Yellow, 5 second Pause, Repeat)

Flex io mount tamper
Flex io mount tamper

Alternate Red & Yellow

(Red, Yellow, Red, Yellow, 5 second Pause, Repeat)

Flex io mount tamper
Flex io mount tamper

Device low battery

1 long Red blink (5 seconds)

Will occur only following an open/close activation and will follow the normal yellow activity blinks.

Flex io low battery
Flex io low battery

 

None

 

 

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/Alarm.com_Flex_IO_sensor_-_LED_Patterns_and_Troubleshooting

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Alarm.com Flex IO® sensor - Supported Use Cases

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The following table describes some use cases for Alarm.com Flex IO® sensor. Note: The Alarm.com Flex IO® sensor is designed to self-monitor property and assets. The Alarm.com Flex IO® sensor does not report alarms to a monitoring station.

Platform General / Device
Content type FAQ / Explanation
Source last updated 2024-05-24

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

The following table describes some use cases for Alarm.com Flex IO® sensor.  

Note: The Alarm.com Flex IO® sensor is designed to self-monitor property and assets. The Alarm.com Flex IO® sensor does not report alarms to a monitoring station. 

How will the Alarm.com Flex IO® sensor be used?  Example Applications
Contact Sensor allows you to use the Flex and built-in reed switch to monitor if something is opened or closed.  
  • Shed Doors
  • Storage Units
  • Chicken Coop
  • Fences
  • Delivery Boxes
  • RV Doors
Wired Contact Sensor allows you to wire a contact sensor to the Flex using the loop input terminal.  Install the Flex IO in a discrete and convenient location and wire the sensor to your door, window, or entry point
Pull-Apart Sensor allows you to use the Flex with a pull-apart or Magnapull sensor. This could be used to determine if something is moved from its location. 
  • Lawn Mowers
  • Yard Decorations
  • Jet Skis  
  • Boat Lifts
  • Motorcycles Machinery
Gate Control allows you to use the Flex with a compatible gate controller. 

Install the Flex IO to allow users to open their gate using Alarm.com. 

Important: Remote open commands require powered gates in the auto-close configuration. 
Virtual sensor integrated with an IQ panel  Install the Flex IO to integrate with a Qolsys IQ security panel. 

 

 

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/Alarm.com_Flex_IO_sensor_-_Supported_Use_Cases

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can an Alarm.com Flex IO® sensor be installed in a mobile home, trailer, or RV?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Alarm.com Flex IO® sensor can be used in mobile or moving applications, but reliable operation depends on adequate cellular signal strength in all locations where the sensor travels.

PlatformGeneral / Device
Content typeFAQ / Explanation
Source last updated2026-03-06

Procedure

Yes. However, this would be subject to the signal strength of the device at all locations that the Alarm.com Flex IO® sensor could travel to.

For more information about the cellular network the Alarm.com Flex IO® sensor uses, see What is the CAT-M Cellular Network?.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/Can_an_Alarm.com_Flex_IO_sensor_be_installed_in_a_mobile_home%2C_trailer%2C_or_RV%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

Can an Alarm.com Flex IO® sensor report alarms to a monitoring station when opened?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

No. The Alarm.com Flex IO® sensor is designed for property awareness only and cannot forward signals to a monitoring station.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2022-01-21

Procedure

No. The Alarm.com Flex IO® sensor is designed for property awareness only and cannot forward signals to a monitoring station.

To self-monitor the Alarm.com Flex IO® sensor, set up sensor activity monitoring notifications for sensor openings. For more information about setting up notifications, see Create a notification for an Alarm.com Flex IO® sensor.

If the customer also has video cameras, an automation rule can be created to trigger a recording when the Alarm.com Flex IO® sensor is opened. For more information about setting up video recording rules, see Create a video clip recording rule for an Alarm.com Flex IO® sensor.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/Can_an_Alarm.com_Flex_IO_sensor_report_alarms_to_a_monitoring_station_when_opened

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What are the battery power options and requirements for an Alarm.com Flex IO® sensor?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Alarm.com Flex IO® sensor uses four 1.5V AA lithium batteries. These batteries are included in the box. Under normal conditions, battery life is expected to be 2 years. Caution: Alkaline batteries or any battery greater than 1.5 V (e.g., the Saft 3.6 V) should not be used. The Alarm.com Flex IO® sensor device will only be awake when there is activity on the Alarm.com Flex IO® sensor contact sensor. The Alarm.com Flex IO® sensor only communicates sensor status updates one-way to the Alarm.com cloud, and does not receive any commands.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-11-15

Procedure

The Alarm.com Flex IO® sensor uses four 1.5V AA lithium batteries. These batteries are included in the box. Under normal conditions, battery life is expected to be 2 years.

Caution: Alkaline batteries or any battery greater than 1.5 V (e.g., the Saft 3.6 V) should not be used.

The Alarm.com Flex IO® sensor device will only be awake when there is activity on the Alarm.com Flex IO® sensor contact sensor. The Alarm.com Flex IO® sensor only communicates sensor status updates one-way to the Alarm.com cloud, and does not receive any commands.

Note: If batteries are not installed, a Low Battery trouble condition appears.

For more information about installation, see Alarm.com Flex IO® sensor - Installation Guide.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/What_are_the_battery_power_options_and_requirements_for_an_Alarm.com_Flex_IO_sensor%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is a battery tamper and mounting tamper?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Alarm.com Flex IO® sensor has two tamper switches-a battery tamper and a mounting tamper. The following table outlines how each tamper is triggered, resolved, and what LEDs flash locally to report it. Alarm.com Flex IO® sensor tampers can be enabled/disabled during the Flex DIY Wizard Installation process. For more information, see Alarm.com Flex IO® sensor - Installation Guide.

PlatformGeneral / Device
Content typeHow-to / Configuration
Source last updated2023-11-15

Procedure

Step-by-step guide: Screenshots and videos are placed with the instruction they illustrate.

The Alarm.com Flex IO® sensor has two tamper switches-a battery tamper and a mounting tamper. 

The following table outlines how each tamper is triggered, resolved, and what LEDs flash locally to report it. 

Tamper type How it's triggered How to resolve  LED report 
Battery tamper  Triggers anytime the battery door is open The battery door must be fully screwed down  1 red blink every 2 seconds
Mounting tamper

Triggers if the device is moved from its mounted location

Note: The tamper is located on the back of the device

 The tamper button must be fully pressed (until a clicking sound is heard) 

Alternating red and yellow blinks

Alarm.com Flex IO® sensor tampers can be enabled/disabled during the Flex DIY Wizard Installation process. For more information, see Alarm.com Flex IO® sensor - Installation Guide. 

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/What_is_a_battery_tamper_and_mounting_tamper%3F

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.

What is the Cat-M cellular network?

GoSafer Security Knowledge Base

This operational reference is organized for GoSafer Security customers and staff. Alarm.com product names are retained where required for technical accuracy.

Overview

The Cat-M network is a portion of the LTE cellular network, dedicated to low-power Internet of Things (IoT) devices. Compared to traditional (Cat-1) LTE, it has a smaller bandwidth and slower upload speeds but is capable of handling significantly more devices through its unique way of controlling traffic on the cell towers. One of the primary advantages of Cat-M is that it utilizes flexible power-saving modes to drastically increase the battery life of devices. For example, Cat-M devices like Alarm.com Flex IO® sensors communicate over the cellular network when needed (for example, when the sensor is opened or closed, tampered with, or has a low battery) and conserve power when the device is idle. Note: Alarm.com Flex IO® sensors are currently only available on CAT-M Verizon and CAT-M AT&T.

PlatformGeneral / Device
Content typeFAQ / Explanation
Source last updated2023-11-15

Procedure

The Cat-M network is a portion of the LTE cellular network, dedicated to low-power Internet of Things (IoT) devices. Compared to traditional (Cat-1) LTE, it has a smaller bandwidth and slower upload speeds but is capable of handling significantly more devices through its unique way of controlling traffic on the cell towers.

One of the primary advantages of Cat-M is that it utilizes flexible power-saving modes to drastically increase the battery life of devices. For example, Cat-M devices like Alarm.com Flex IO® sensors communicate over the cellular network when needed (for example, when the sensor is opened or closed, tampered with, or has a low battery) and conserve power when the device is idle.

Note: Alarm.com Flex IO® sensors are currently only available on CAT-M Verizon and CAT-M AT&T.

Source and support

For GoSafer Security assistance, visit gosafersecurity.com.

Original Alarm.com reference: https://answers.alarm.com/Customer/Website_and_App/Cellular_Sensor/Alarm.com_Flex_IO_sensor/What_is_the_Cat-M_cellular_network

Always verify safety, installation, compatibility, and current UI details against the original manufacturer documentation before operational use.