# Understand System Status

**GoSafer Security Customer Onboarding**

*Alarm.com features may vary based on your service package, installed equipment, permissions, and app version.*

## Common status messages

<table id="bkmrk-disarmedthe-security" style="width:100%; border-collapse:collapse; margin:0.75em 0 1.2em;"><tbody><tr><th style="text-align:left; padding:8px;">Disarmed</th><td style="padding:8px;">The security system is not armed. Connected devices and notifications may still operate.</td></tr><tr><th style="text-align:left; padding:8px;">Armed Stay</th><td style="padding:8px;">Typically used when people remain inside. Interior motion behavior depends on system programming.</td></tr><tr><th style="text-align:left; padding:8px;">Armed Away</th><td style="padding:8px;">Typically used when everyone leaves. Interior and perimeter protection may be active.</td></tr><tr><th style="text-align:left; padding:8px;">Entry Delay</th><td style="padding:8px;">The system is allowing a short period to disarm after an entry door is opened.</td></tr><tr><th style="text-align:left; padding:8px;">Sensor Open</th><td style="padding:8px;">A door, window, or monitored point is currently open.</td></tr><tr><th style="text-align:left; padding:8px;">Trouble or Malfunction</th><td style="padding:8px;">A device, connection, battery, or panel condition needs attention.</td></tr></tbody></table>

Do not ignore repeated trouble conditions. Review the displayed message and contact GoSafer Security when the cause is unclear or the condition returns.

## Need help?

Contact GoSafer Security through your normal support channel or visit [gosafersecurity.com](https://gosafersecurity.com/). For an active alarm or emergency, follow your emergency plan and contact emergency services when appropriate.