# First-Week Customer Checklist

**GoSafer Security Customer Onboarding**

*Alarm.com features may vary based on your service package, installed equipment, permissions, and app version.*

## Complete during onboarding

- ☐ Customer can sign in on their own device.
- ☐ Customer recognizes Disarmed, Stay, Away, and trouble conditions.
- ☐ Customer successfully arms and disarms during a safe test.
- ☐ Approved users and codes are reviewed.
- ☐ Essential notification recipients are confirmed.
- ☐ Available cameras and connected devices are demonstrated.
- ☐ One useful automation or reminder is tested.
- ☐ Customer knows how to review Activity.
- ☐ Customer knows how to contact GoSafer Security.

## Review after several days

- ☐ Notifications are helpful and not excessive.
- ☐ Device names are clear.
- ☐ Automations run at the expected time.
- ☐ Temporary users or codes are still appropriate.
- ☐ No repeated trouble or offline conditions remain.

Keep onboarding practical. A customer who confidently uses five essential features is better prepared than a customer who was shown every advanced option at once.

## Need help?

Contact GoSafer Security through your normal support channel or visit [gosafersecurity.com](https://gosafersecurity.com/). For an active alarm or emergency, follow your emergency plan and contact emergency services when appropriate.