Connected Devices: Locks, Lights, Thermostats, and Garage

GoSafer Security Customer Onboarding

Alarm.com features may vary based on your service package, installed equipment, permissions, and app version.

Everyday controls

• Check current device status before sending a command.
• Use clear device names such as “Front Door Lock” or “Upstairs Thermostat.”
• Wait for the app to confirm a command completed.
• Review Activity if a command appears unsuccessful.
• Do not repeatedly send commands when a device is offline or in malfunction.

Good first demonstrations

1. Lock and unlock one approved door while standing nearby.
2. Turn one connected light on and off.
3. Adjust the thermostat one or two degrees, then return it to the preferred setting.
4. Open or close a supported garage device only when the area is visible and clear.
5. Show the customer where device battery or malfunction status appears.

Need help?

Contact GoSafer Security through your normal support channel or visit gosafersecurity.com. For an active alarm or emergency, follow your emergency plan and contact emergency services when appropriate.