# 2. Everyday Security

The essential actions customers use most often: arming, disarming, activity, users, and notifications.

# Arm and Disarm the System

**GoSafer Security Customer Onboarding**

*Alarm.com features may vary based on your service package, installed equipment, permissions, and app version.*

## Arm the system

1. Open the Alarm.com app and verify the correct property.
2. Review any open sensor message before arming.
3. Tap the security system card or arming control.
4. Choose **Stay** or **Away** based on whether people will remain inside.
5. Confirm the system begins its exit delay or shows the expected armed status.

## Disarm the system

1. Open the app or use an approved keypad method.
2. Tap **Disarm**.
3. Enter an authorized code if requested.
4. Verify the status changes to **Disarmed**.

Never disarm the system for someone whose identity or authorization you cannot verify. If an alarm is active, follow the instructions from your monitoring provider and GoSafer Security.

## Need help?

Contact GoSafer Security through your normal support channel or visit [gosafersecurity.com](https://gosafersecurity.com/). For an active alarm or emergency, follow your emergency plan and contact emergency services when appropriate.

# Review Activity and Event History

**GoSafer Security Customer Onboarding**

*Alarm.com features may vary based on your service package, installed equipment, permissions, and app version.*

## Use Activity when you want to answer

- Who armed or disarmed the system?
- When was a door, lock, or garage device used?
- Did the event that should have triggered a notification actually occur?
- Was a device command completed or unsuccessful?
- When did a trouble condition begin?

## Basic steps

1. Open the app.
2. Tap **Activity** or the activity icon.
3. Use available filters to narrow the events.
4. Tap an event to view additional detail when available.
5. Record the date, time, and device name before contacting support.

## Need help?

Contact GoSafer Security through your normal support channel or visit [gosafersecurity.com](https://gosafersecurity.com/). For an active alarm or emergency, follow your emergency plan and contact emergency services when appropriate.

# Users, Logins, and Access Codes

**GoSafer Security Customer Onboarding**

*Alarm.com features may vary based on your service package, installed equipment, permissions, and app version.*

## Use separate access for each person

Give each regular user their own login or access code whenever your system supports it. This lets you remove one person without affecting everyone and makes activity records more meaningful.

## Before adding a user

- Confirm the person should have access.
- Choose only the permissions they need.
- Set a schedule for temporary or limited access when available.
- Avoid predictable codes such as addresses, birthdays, or repeated digits.
- Remove access promptly when it is no longer needed.

## Basic user review

1. Open \[Menu\] and select **Users**.
2. Review the displayed users and contact details.
3. Open the user you want to add or change.
4. Confirm login, code, device, and notification permissions.
5. Save the changes and test access while an authorized person is present.

## Need help?

Contact GoSafer Security through your normal support channel or visit [gosafersecurity.com](https://gosafersecurity.com/). For an active alarm or emergency, follow your emergency plan and contact emergency services when appropriate.

# Notifications: Start with the Essentials

**GoSafer Security Customer Onboarding**

*Alarm.com features may vary based on your service package, installed equipment, permissions, and app version.*

## Recommended starter notifications

- System alarm or monitored event notifications.
- Arming and disarming activity that matters to your household or business.
- Door, garage, gate, or lock left open/unlocked reminders when supported.
- Device trouble, offline, or low-battery notifications.
- Doorbell button or camera event notifications when video is included.

## Create or review a notification

1. Open **Notifications**.
2. Choose an existing notification or create a new one.
3. Select the event or device that should trigger it.
4. Choose the recipients.
5. Choose push, email, or text delivery as available.
6. Set a schedule or filter so the alert is useful and not excessive.
7. Save and perform a safe test.

Start with a small number of important notifications. Too many alerts can make customers ignore the ones that matter.

## Need help?

Contact GoSafer Security through your normal support channel or visit [gosafersecurity.com](https://gosafersecurity.com/). For an active alarm or emergency, follow your emergency plan and contact emergency services when appropriate.